--- title: "Tripleseat Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Tripleseat. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Tripleseat is a good fit for you!" source_url: "https://www.softwareadvice.com/event-management/tripleseat-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Meeting Room Booking System Software](https://www.softwareadvice.com/meeting-room/) / [Tripleseat](https://www.softwareadvice.com/event-management/tripleseat-profile/) / Tripleseat Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/event-management/tripleseat-profile/) Reviews [Alternatives](https://www.softwareadvice.com/event-management/tripleseat-profile/alternatives/) # Tripleseat User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 575 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 427 reviews (74%) - 4 stars: 124 reviews (22%) - 3 stars: 12 reviews (2%) - 2 stars: 6 reviews (1%) - 1 star: 6 reviews (1%) ### Most mentioned pros - It streamlines the entire event process from booking to execution, and keeps everything organized in one place, which saves time and reduces back-and-forth. Once you get past the initial learning curve, it becomes a really efficient tool that helps manage multiple events and improves overall workflow and communication. - We used this product for events at our business and we never had to worry about any security threats with people's personal info. - I also love the discussion templates as they give me the ability to communicate quickly with clients, and I can see when they have opened/read my messages. ### Most mentioned cons - While the integration is powerful, the setup phase requires a lot of attention to detail to get right. If you do not map your room types correctly from the start, you can run into syncing errors that take time to troubleshoot. - Almost all of our emails from tripleseat end up in spam or junk folders, so we probably have missed a ton of leads because of that. - It makes it very cumbersome and confusing for the client when I am sending multiple contracts with different emails. ## Tripleseat customer reviews Showing reviews 1-25 of 575 (page 1). ### Still learning new tricks! - Overall rating: 5/5 - Reviewer: Mai M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The experience remains incredibly user friendly which is truly the best part about the platform. Not all clients are very tech savvy and sometimes, neither am I! The ease of the different functionalities, especially the new use of TripleSeat direct has proven to be a truly fantastic feature! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I actually think it possible, I like it even MORE now!As a company we have started using the TripleSeat direct feature for delivery options and it too remains SO user friendly for both back end internal use and client facing UX. #### Cons The only challenge is that with Tripleseat direct, it only allows you to add additional items (like rentals, or unique aks) as "Special Requests" and I worry about the kitchen missing those items! #### Reasons for choosing Tripleseat It seemed the most user friendly for our company purposes. #### Reasons for switching to Tripleseat Caterase was becoming antiquated. --- ### Amazing platform - Overall rating: 5/5 - Reviewer: Brett M. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It makes quoting, customer communication, BEOs, invoicing and taking payments so easy! I’d recommend to all planners at a venue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So easy to use. They have thought of everything and then some. Everything I need is all in one place. #### Cons Sometimes emails can end up in a clients spam folder, if their company has a firewall. Other than that, nothing. #### Reasons for switching to Tripleseat Triple seat is a far superior product. Much easier to use. --- ### Tripleseat - Overall rating: 4/5 - Reviewer: Vanessa D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I love all the features it provides in organizing upcoming events and keeping them organized #### Cons It did take a bit of a curve to learn about all the features but once learned it was easy to use --- ### Tripleseat Review - Overall rating: 4/5 - Reviewer: Cristina C. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I enjoy using it. It was easy to learn and to teach others how to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Event profiles automatically updating with changes. Ease of use. #### Cons Cannot connect with other programs like Tessitura which is our accounting system. #### Reasons for choosing Tripleseat Tripleseat was a little more simple. Our venue does not have guest rooms or food onsite so we needed a program that wasn’t too complicated. #### Reasons for switching to Tripleseat EventPro was too complicated and hard to learn. --- ### Really great! - Overall rating: 5/5 - Reviewer: Courtney H. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great customer service, easy to use and clean UI. Has a lot of features if you need but a lower priced subscription if you don’t need all the features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros How easy it is to process payments and get contracts signed. I can complete a booking from initial enquiry to signed contract and paid deposit in one day. #### Cons The Timeline calendar view doesn’t function very well. Even when you select to view one week at a time it only shows you one day #### Reasons for switching to Tripleseat EventPro costs too much for their web based option. --- ### We love triple seat - Overall rating: 5/5 - Reviewer: Vanessa C. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have about 1 year with triple seat and it has been way much better then out other platforms witch was caterease it’s been so much better to use and it’s up to date and love it always having updates a new features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That’s it very user friendly and can use triple seat university for guidance. #### Cons Having to convert some report into a excel format and it’s not very cute lol #### Reasons for switching to Tripleseat We went to a trade shows and loved the who layout and heard about it and decided to make the move --- ### Event planning helper - Overall rating: 5/5 - Reviewer: Aireanne T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with Tripleseat has been very positive. It streamlines the entire event process from booking to execution, and keeps everything organized in one place, which saves time and reduces back-and-forth. Once you get past the initial learning curve, it becomes a really efficient tool that helps manage multiple events and improves overall workflow and communication. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We really like how Tripleseat keeps everything organized around each event proposals, menus, contracts, and communication all in one place. It’s especially helpful for fully custom catering since it allows flexibility without losing structure. Setup can take some time, but once it’s running, it streamlines the entire booking and planning process. #### Cons Steep learning curve at first Pricing can be high for smaller businesses Some features feel more venue-focused than catering-specific --- ### Tripleseat helps through great events a sell lots of beer! - Overall rating: 5/5 - Reviewer: Danny B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the platform is good if you need all that it offers. The customer support is good and the account managers are very helpful when you need higher level help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Overall Tripleseat is great and works well if your venue has the need for a customizable event management platform. It helps with the whole event process from lead generation, managing the event itself, and the whole financial side from taking payments to reporting information. #### Cons The built in discussion (email) platform is a little clunky and can be difficult especially from a client perspective. It has improved over the years and more updates are planned to make it more like a traditional email platform. --- ### The BEST venue managent platform - Overall rating: 5/5 - Reviewer: Kathryn W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The system is great. The team behind them in the UK and support is fantastic. Easy to use. Looks good. Great reporting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ease of use is 100% the reason i have Triplseat. Having a sysrem that is quick to respond to my guests, that can be personalised and keeps all the data in one place has only increased my sales. Its a sysrem that keeps me ahead of the competition. My team love it too. #### Cons I would like to be able to add more event status in that suits my business. But its a minor bug bear --- ### Fan of Tripleseat - Overall rating: 5/5 - Reviewer: Monica L. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered amazing. anytime I've needed anything from their team, they've helped right away. Furthermore, it's just a really user friendly program. I'm an admin and setup up our menus, pricing and everything needed and that process was also very intuitive and simple. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's so easy to use. Very intuitive and has all the features needed to make booking events super easy. It's also very transparent to both the user and the guest. They can see all communication and a timeline of what they've done. I LOVE that you can see when an email is delivered and when a guest has opened and read it. it's such a great feature. #### Cons it can look like spam but so does any other email that comes from a booking system. you have to be smart about the way you title and send emails to avoid that. --- ### Tripleseat review - Overall rating: 5/5 - Reviewer: Joy H. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive! Definitely helped make booking events easier, faster, and more user friendly to my team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Automated emails. It’s very helpful to have templates and auto emails sent out with links includes #### Cons Discussion function - no scheduled emails, browser is tough to work with. When having lengthy conversations with clients, it can be tough opening all discussions #### Reasons for switching to Tripleseat The previous software did not meet our needs, so we went back to manual functions. Obviously, that was only a short term solution so we’re grateful to have Tripleseat now --- ### TripleSeat Review - Overall rating: 4/5 - Reviewer: Susan R. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered New user from Delphi, Ts is much more user friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Makes my job easier and faster! Easier to train admins. #### Cons Each upgrade can get costly per month rather than one base cost. #### Reasons for switching to Tripleseat Company was bought by a new company that uses Tripleseat --- ### Tripleseat review - Overall rating: 5/5 - Reviewer: Timothy W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We used Caterease for over 20 years at this hotel. When we were told we were switching to Tripleseat, we were not happy. Once we became familiar with Tripleseat, it is much more efficient and user friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, functionality, the ability to communicate directly with our clients #### Cons There are no cons with the product that I see #### Reasons for switching to Tripleseat 1 year ago- after training, we started to solely use the program --- ### First time user to Tripleseat - Overall rating: 5/5 - Reviewer: Tammy S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been great learning process. Tripleseat is fairly intuitive, and makes the proposal process seamless. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s easy to learn, keeps all communication in one place, and makes the proposal process fairly simple and quick. #### Cons You have to manually schedule follow-up reminders. But I do love that you get notifications into your email inbox when a client responds to something. --- ### TripleSeat Has Been Pivotal in Further Developing our Venue - Overall rating: 5/5 - Reviewer: Ali G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. After getting over the learning curve and getting to know the system, TripleSeat has allowed our team to better forecast our revenue as we develop our venue into more of a wedding venue as opposed to a corporate rental. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As an individual who is fairly new to the tracking of the backend of events, I have yet to run into a system feature that TripleSeat does not have a backend ability to perform. From customizing automated messages to customizing even what triggers them being sent, TripleSeat makes the follow-up of events and customers easy, and the tracking of data thereafter smooth. #### Cons We wanted to use TripleSeat ticketing, but were unabke to do so as there was no way to connect it directly to our Square account. --- ### Tripleseat University Helped Me Understand My Tools Better - Overall rating: 5/5 - Reviewer: Michelle M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I really enjoy using Tripleseat overall. It's challenging to not have an email draft capability. Sometimes the formatting looks funny after sending. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The explainations were fast paced (which I really appreciated as a somewhat familiar user). They were clear and very helpful. I appreciated the chance to ask questions and all of the examples they shared. #### Cons The screen for presentation was kind of small. Our event space in San Francisco would be fabulous for your next event in SF. We have room for 100 seated, a floor-to-ceiling projector, lots of natural light, access to bar and caterers, and we are very ingrained in the community and hospitality industry as an incubator program for businesses founded by immigrant women. (La Cocina). --- ### Platform Review - Overall rating: 5/5 - Reviewer: Yesica S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s pleasant overall just the readjusting when things get moved around make take a day or two. I will say I love that it is effective and prompt especially for my field of work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Triple seat makes it easy to maneuver our orders. It’s easy to use and makes it quick when it comes time to schedule orders. #### Cons The constant updates and how you have to readjust to where everything is. As easy as it is to use when you have changes made unexpectedly it always catches you off guard. --- ### Private Events Coordinator - Overall rating: 5/5 - Reviewer: Lizette F. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I started my position as Private Event Coordinator 6 months ago and was intimidated at first but Triple Seat helped me settle into my role seamlessly and effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to use and understand. It helps me connect and communicate efficient efficiently & quickly #### Cons I'd like to be able to request and receive payment via Triple Seat rather than using a third party payment system --- ### My honest experience with Tripleseat - Overall rating: 5/5 - Reviewer: Michaela S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 8/10 in terms of satisfaction with the product, and interface. I love the instant generation of the banquet event orders, contracts and invoices #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easy interface. Super user friendly. Particularly for clients (sharing event order links for approval) and discussion thread visibility #### Cons The updates to the software. Specifically the discussion thread. It’s much harder to use. I do wish that the previous set up was the same. --- ### Great job! - Overall rating: 4/5 - Reviewer: Alex T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great to hear you are working on updates as times change #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User friendly #### Cons So far, all good --- ### Great program - Overall rating: 5/5 - Reviewer: Kerrie S. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Love it! Great program! We couldn’t run our department without this program. It’s really streamlined our processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s so user friendly. Such a great collab between clients. Quotes and contracts. #### Cons Struggling with the Merri layout collab. It’s not so hard to use but visually it looks dated. --- ### Admin User - Overall rating: 4/5 - Reviewer: Jose C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Tripleseat is a good resource for managing private events and maintaining communication with clients. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros How the guest portal allows for expedited communication with clients. #### Cons I beleive their reporting modules could use some work. The event details report seems to have the most information but still requires user to filter alot of perameters. Would be nice if the data i was looking for waa just a click or 2 away. --- ### Tripleseat Review from Glenda Thompson - Overall rating: 4/5 - Reviewer: Glenda T. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very Good. I work with both Tripleseat and Perfect Venue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy To Use, Set Up, and Make Changes. The BEO's are well formatted and easy for the client to read. My favorite is that you can turn an event lost and it comes off the calendar but all the contact information is still captured. #### Cons The COST of Tripleseat software vs. competitor like Perfect Venue. Tripleseat double the price and not much different. --- ### Tripleseat is The "IT" girl of event management portals - Overall rating: 5/5 - Reviewer: Adrian C. - Verified reviewer: Yes - Industry: Events Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I love that it is truly a "one stop shop" It has everything There are a lot of helpful features, some require more training than others but it is there and available for me to ask questions on. From the integration services to the new tripleseat floorplans, they are really working hard to help us reduce the number of tabs we have open at a time. The interface is easy on the eyes, simple to use, and the most convenient. I love how easy it is to edit our contracts, and how fast it is to copy information from another event. Overall it is a 10/10 service for what I need it for with only a couple of small areas of opportunity that don't really affect me day to day— they are just things that would be nice but not necessary. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Triple seat is very user friendly, I learned all of the basics in under a week and still discovering new ways to utilize all of the resources available on triple seat. Reporting features are very useful when compiling data. I love that the support team is quick to respond when I reached out directly. Love the available webinars and trainings provided by TS as a resource. They listen to feedback and forward it to the appropriate channels so that the service can be improved upon. The service makes following up, so easy as well as keeping conversations with clients in one place so it's always quick and easy to go back without digging through my emails. #### Cons Triple seat is VERY specific- I don't like that it doesn't have any suggestions when you spell the name of a client or event wrong even if you're off by one letter no search results will be generated. When trying to clear old leads it's frustrating that it takes you back to page one after every lead that is cleared. The integration with the Knot was a complete fail. I trusted tripleseat to integrate my leads from the knot months later I found out that it wasn't working properly, this resulted in missed conversions for the venue due to months of unanswered leads which should've to my knowledge been coming through directly to tripleseat. I Could have caught it earlier on if tripleseat sent communication to us about the issue. Clients constantly have issues accessing their payment portals. They can be the main contact and receive a message saying they don't have access to their own event. Clearer troubleshooting solutions would be great. I would also love it if the system could recognize types of events so that when I am pulling email lists I could separate weddings from corporate etc... --- ### Tripleseat - Triple Threat: Organization, Communication, Efficiency - Overall rating: 5/5 - Reviewer: Shannon K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I won't consider taking a job at a venue that DOESN'T use Tripleseat - it is a fantastic product! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the automated tasks that keep me organized so I don't have to rely on my memory or handwritten lists to keep track of hundreds of tasks. I also love the discussion templates as they give me the ability to communicate quickly with clients, and I can see when they have opened/read my messages. #### Cons There isn't a lot of downsides, but a couple of improvements I would love to see: - Drop down options for declining a lead (helps simplify reporting) - More CRM abilities within Contacts such as tracking touchpoints, notes, in person tours, sending gifts, etc. ## More reviews [Next reviews](https://www.softwareadvice.com/event-management/tripleseat-profile/reviews/?page=2) --- Tripleseat Reviews, Pros and Cons - 2026 Software Advice