Everything from being more organized, more efficient, client management, lead management to cost and financial analysis.

What is not to love? It has every feature and function that I need to keep me organized. We have over 200 weddings and events per year in a multi-million dollar waterfront restaurant, and Tripleseat is basically my right arm. I use it for everything from its calendar, creating BEOs and contracts for the clients, food and beverage cost management, etc. I also have demo'd similar products and have chosen to stay with Tripleseat because they have everything I need, and even things I didn't know I needed!

There really aren't any cons to list here - anytime I have needed something, I just talk to their customer service team and they explain where it is, or add it for me. For instance, I wanted better reporting on lead sources and where the business was coming from, and they added a custom report for me the next day!

Gather has so many benefits for the guests, myself, and my team. The real-time updating while the guest refreshes the page is the best. My guests LOVE the confetti when they approve BEOs on Gather.

I love using Gather for the ease of everything from creating contacts to confirming final guest counts.

My only complaint about Gather is the inevitable few and far between glitches with occasional product updates. The issues are always resolved quickly, and the customer service is top-notch!

I don't recommend this product if you're a large company or if you do any business at off-site venues.

Our clients love how professional Gather looks. We get a lot of compliments, from clients, on how easy it is to use.

Unfortunately there are just so many issues... We're an off site catering company and it appears that this product is more of an "in-house" program for on site/private dining... They knew this when they sold us the program and should have realized they were not for us... Most important was the fact that our invoices weren't adding up correctly; had we not manually added them up we would be out of thousands of dollars. There is no where for our clients to confirm their contact info (phone, address), not efficient when booking a high volume of events. The zip codes for our clients, on the BEOs, default to our zip code; so we have to go in and manually write the client's zip code on every BEO so that our delivery drivers don't get lost.... We've spoken to them several times and yet no one can seem to correct a zip code. There is no way to enlarge the font, when doing several events it's hard for kitchen staff to see the menus. The support team is very polite but can't ever really answer a question. They respond with "we'll mention this at our next meeting"...

From customer service and support to the software use and setup, Tripleseat has changed or lives at work for the better!

I love the ease of use and the time it has saved me! More time, more events, more money!

There is not one thing I don't like...honestly!

I am delighted with this progressive, forward moving company.

The Event Portal is so easy use and customize. Clients are always impressed by the professional, easy to read format and the Gather support team is always on their A game!

I work mainly with the desktop version so if I had to say there was a con, it’d be with the limitations of the mobile app.

Took me awhile to get everyone on-board with it, and get people away from the idea of emailing a scanned, handwritten document. But once people started seeing the magic it took off quick.

The calendar, daily updates, and ability to customize anything is amazing.

It's a lot of work to get all your documents set up just the way you want them. But once you figure it out it goes quickly. The support team is fast and can solve any problem. Sometimes they'll do the work for you. Wish it handled vendors better and had a way to schedule musical acts within an event. You can make it work, but it's clunky.

I would rate a 10/10, really the best booking system I have used.

This software is super user-friendly and is quick and easy for booking events from beginning to finish in one sitting.

When doing updates it does tend to time out and freeze but Gather reps always send out emails explaining what is going on which is always a great communicator!

Its very easily navigable, well-organized, great customer service. You can tell this was created by people in the events industry, it truly saves time wasted on forms, housekeeping items, and allows that time to be used to create more sales. The customer service is quick and I have noticed they truly take suggestions into consideration when bettering the product.

It still will put emails in clients junk folders, I let clients know this but it definitely creates room for missed sales.

The simplicity and ease of use has been a huge game changer for us. Prior to using Gather, our entire team worked out of manila folders to keep track of our events - very old school. Now we are able to communicate and work much more effectively and as a result have both increased our business and made our clients much happier.

There is a lot to learn in the beginning but ultimately it was totally worth it for us.

Easy to work with and has no operational issues. Good customer support when needed.

Setting up and working with events and groups is simple and intuitive. Tripleseat ahs many options, so everything can be done within the software.

Tripleseat acquired Gather, our previous event software, and the price went up substantially. Tripleseat is competitive with other software's pricing, but Gather was a bargain.

The customer service team is always very efficient and timely as well as friendly. We couldn't run our business without Gather. Earlier in our development we considered other software geared toward events, but they seemed to specialize on only one aspect or two at a time. With Gather we can customize our menu making it so easy for our whole team to update a proposal at any given moment.

Our team loves how each client has his/her own customer portal. It is fairly easy to change any details at any time. It is also imperative for us to be able to send an approval request to each client at the time of solidifying details for an event. Really helps us to ensure our team can execute the event flawlessly.

We wish that Gather was able to track any changes made by one of our team members so that when a change occurs, we can know exactly who made it and why... Or that there was specific place for a team member to track changes in the portal. Also, we wish that there was a way to approve each specific section instead of just an over all proposal. Our clients are dealing with TONS of wedding details (not always through us) and they have a lot on their minds.

Tripleseat has grown with us at the rate we are able to understand and make positive advances with the software. They are allways available for discussion and help. My overall experence is we get very comfortable & professional service from Tripleseat.

I'm not at all a pro but so the ease of use is very important. The software was not designed originaly for my type of use, I'm a movie theater with special events. However it has been curved to be able to offer me everything I require to keep track of my special events. The calendar is esential for the number of events we have as each new movie release generates a new special event be it birthday parties or receptions and sometimes just a movie only seat reservation. Each style has to be noted and written up using the software to outline for each department in the Theater. The ability to arrange the many buckets we use to otline an event form the original set-up, as our understanding of the software increases is great.

Having to update each time changes are made to see how it will look onl the BEO is a little challenging. Then to view any changes I have to open up the BEO to see how it looks/fits etc. It would be nice to have a real time view/function of some sort to be able to see what someting looks like without having to udate first.

Great product! They’re always adding new features. Great support team.

I love that the software is live so I can make changes on line in front of the customer, while on the phone with them and they can sit right away in front of their own screen.

Sometimes the issues with their servers slowing down can be bothersome, especially during the working hours.

Although there is room for improvement, I absolutely love this software. It's fairly customizable via booking templates, and allows me to book and confirm routine events very efficiently.

I love Gather's tools for automated guest messaging, customizing menus and terms, and lead management.

Upgrades that seem like they should be obvious/easy are not quickly addressed. For example, I cannot assign an existing contact to a new lead, rather I have to re-enter the client's information each time. Small features like that can make a big difference in day-to-day management, and should be more of a priority. The email tool also needs some work. You cannot save a draft or reply to a message without creating a new thread. Also, the way that email addresses show up to clients is cumbersome. They should work on a solution to mask the @gather system display and instead show my actual email address (clients see the system email address and get nervous that they're message won't reach me). There is also a lot of room for improvement in terms of approval (e.g. being able to get separate approvals of terms and menus, rather than just one overall approval), and for resources for complex and offsite events (e.g. adding pack lists and timelines).