--- title: "VBO Tickets Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of VBO Tickets. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if VBO Tickets is a good fit for you!" source_url: "https://www.softwareadvice.com/event-management/vbo-tickets-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Event Management Software](https://www.softwareadvice.com/event-management/) / [VBO Tickets](https://www.softwareadvice.com/event-management/vbo-tickets-profile/) / VBO Tickets Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/event-management/vbo-tickets-profile/) Reviews [Alternatives](https://www.softwareadvice.com/event-management/vbo-tickets-profile/alternatives/) # VBO Tickets User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 84 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 65 reviews (77%) - 4 stars: 18 reviews (21%) - 3 stars: 1 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Our renters particularly appreciate the Event Manager Portal, which grants them access to sales and customer data for their events whenever they need it. - Over the past 8 years, it has proven to be an invaluable tool for managing ticketing and registration events, both on our campus and within the broader community. - They consistently go above and beyond to answer questions, troubleshoot issues, and help us find solutions. ### Most mentioned cons - Our only complaints are that VBO cannot currently calculate and add sales tax to orders, and it doesn't allow payment method-specific fees (we'd like to apply a percentage-based credit card fee without passing it on to all customers). - There are some extremely minor UI issues like text and formatting, help tips that aren't always helpful, and support documents that could use some re-doing (they currently rely heavily on video vs. text). ## VBO Tickets customer reviews Showing reviews 1-25 of 84 (page 1). ### VBO is awesome - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I totally recommend VBO. They can help you and your business with so many things. In so many different ways. It's unreal. #### Cons The cons to this software are it's few limitations. This is the only thing(s) holding VBO back. --- ### Don't hesitate to check out VBO Tickets - Overall rating: 5/5 - Reviewer: Richard S. - Verified reviewer: Yes - Industry: Events Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My ticketing provider decided to close down a few years ago so I was forced into finding a replacement. VBO Tickets has surpassed my expectations. My situation is somewhat complicated working with multiple promoters, venues and events so I frequently reach out to Support. They reply in a timely fashion and are always happy to help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very wide and deep software solution. We sell tickets for multiple promoters who use multiple venues. VBO Tickets handles this scenario elegantly. #### Cons With software that is SO deep and wide, and given that my situation is one that I use almost all the features, I occasionally come across bugs. Having said that, VBO is always extremely quick to correct them. #### Reasons for switching to VBO Tickets The company wound down their operations. --- ### VBO - Overall rating: 5/5 - Reviewer: MICHAEL D. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service through VBO was amazing. They help walk you through every step so it makes set up and delivery of your products super easy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. This software takes the guess work out of selling tickets online #### Cons It’s a little on the pricey side. We are a very small theater and it ended up being a little too expensive for us --- ### Powerful but sometimes confusing; lots of upkeep for optimal use - Overall rating: 5/5 - Reviewer: Chris Crotty C. - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Runs ticketing and merchandise sales for my theater. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros VBO offers a lot of features and options. Plus the company is willing (or used to be) to develop new features if you make a strong case. Ease of integration with existing sites is fairly easy. Customer support is generally quick, responsive, and thorough. The platform has never gone down in our many year use, so it's definitely stable. #### Cons The interface can be confusing at times. Also, the software glitches at times when using the Box Office function, e.g., asking for full account info when you don't want to add all fields. Usually logging out and in fixes the problem. Another minor complaint: when you copy and event, it won't automatically update the "end sale" by the relative date; you have to set it manually. #### Vendor response Hi Chris, Thank you for the positive feedback you provided for VBO Tickets! We pride ourselves on our reliability track-record and responsive, professional Customer Support. We also appreciate your constructive feedback and will continue to make ongoing improvements to the system. We currently provide solutions for fifteen CSz Cities and have built some wonderful features specifically for the CSz organization over the years. We greatly value your business and all of your feedback. Thank you for being a valued client! Rique Villa VP of Sales VBO Tickets Replied December 2017 --- ### Amazing Service for Smaller Organizations - Overall rating: 5/5 - Reviewer: Steve G. - Verified reviewer: Yes - Industry: Music - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered VBO has been a game-changer for us. We are a small school with a small staff, and finding a box office platform that allows for all of the features typically reserved for larger-scale operations has made it possible for us to bring all of that functionality and flexibility to our patrons. It was no easy task finding a vendor that scaled to our relatively small size, and we were so happy to find that VBO did just that. Our processes have been streamlined and simplified tremendously, and we've been able to turn our attention even more toward our guests. Thanks to everyone at VBO for making this all possible for us! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All the features of a large-scale events organization are available to smaller institutions with smaller budgets. #### Cons Not really a con, per se, but there are a TON of features, which necessitates a lot of back end settings. Takes a while to wrap your head around, but once you get it, the system basically runs itself! --- ### Easy to use, robust and affordable - Overall rating: 5/5 - Reviewer: Peter H. - Industry: Performing Arts - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. This a very robust system which allows us to manage ticket and subscriptions as well as class registrations in one single platform. VBO is very cost effective given the numerous features it offers. Our organization produces 10 productions annually, as well as dozens of classes, and our summer camp program, all of which we sell through VBO. Our customer base is very pleased with the online interface, which allows them to complete ticket purchases and registrations with clarity and ease. On the back end, basic sales transactions are very easy to complete with minimal staff training. Even more advanced features, like event setup and season ticket programming, are very streamlined and require far fewer steps than many other systems which I have used in the past. At the theater, we make us of the VBO app, which allows for speedy guest check in. The app also allows house staff to access ticketing information on their check-in device, without having to send patrons back to the box office should questions regarding ticketing arise. Overall, this product is extremely affordable, especially compared to similar products. We have been very happy with our relationship with VBO, and we have received a lot of positive feedback from our patrons as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### VBO Tickets - A Complete Solution - Overall rating: 5/5 - Reviewer: Tyrone R. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. CaribTix has special needs from ticket printing and online ticket sales, to mobile apps and ticket validation... The team at VBO has responded to ALL requests. One example: Several CaribTix clients use physical thermal tickets so we offer the service in addition to online ticketing, VBO was able to facilitate the import of printed thermal tickets so both physical and online tickets reside in the same database. Additionally, VBO was able to design an app to facilitate the sales, statistics and validation of all tickets online or offline. This has allowed us to provide a Closed Loop Solution for our clients. VBO is a very feature rich and robust platform... Additionally, the team is very helpful and responsive to support and new feature requests. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Robust features and functionality that covers many needs/requirements of today and some that may be needed in the future #### Cons A little difficult to navigate --- ### Terrific support - Overall rating: 5/5 - Reviewer: Dorothy B. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ticket sales are a breeze. We are able to track memberships easily and without error, which is huge. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros VBO created custom programs for us at no extra cost and were super responsive all along the way in our transition. It manages much more than just ticket sales - our membership program with four levels, comp tickets for our cast and crew, merchandise sales, discount prices for our members, emails to members when their memberships are going to expire and lots more. #### Cons It is fairly expensive, but we have the cost added to the ticket prices as a fee. Most buyers are used to such fees and do not complain. It is fairly complex, so it is difficult to keep our box office volunteers trained to use all its functions. --- ### Farimont Opera House Review - Overall rating: 5/5 - Reviewer: Katrina S. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are saving time and giving the customers a chance to go online to purchase tickets themselves. Before it was call/ stop in only and recorded on paper. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that we have the ability to use an online ticketing system, it has made our work so much easier. #### Cons Sometimes when I have selected tickets and I go to apply the customer to the tickets, it essentially locks the tickets and we have to go reclaim them one by one, which can be time consuming if they are buying multiple tickets. #### Reasons for choosing VBO Tickets Unsure of final decision process. --- ### Powerful and Flexible - Overall rating: 5/5 - Reviewer: Achmed Rauff A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Go to market times are faster once familiar. Support is thus far is good but we are really hoping that response times would be better. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's immense features that enables new ways to create sales and promotions. Fits almost all types of events at any scale. #### Cons There is a learning curve that requires sufficient training and familiarity. Due to the sheer number of features it is easy to get overwhelmed. A stronger build it email blast for CRM would be good to have instead on relying on 3rd party integration. #### Reasons for switching to VBO Tickets Support was lacking and the solution was not mature enough to go to market. --- ### San Francisco Playhouse loves VBO. - Overall rating: 5/5 - Reviewer: TIiu R. - Industry: Fine Art - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Customer support representatives are very responsive, and if what I need isn't possible in the system, they will build it for me. It's a powerful CRM that's user-friendly, my favorite ticketing system I've used so far (I'm familiar with 3 including Tessitura.) We've been trying to integrate it with salesforce, which has been a bit of a bother, but that's not my department! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Responsive, quick, user-friendly #### Cons updates sometimes come with no warning, Salesforce integration has been troublesome for our development team --- ### Music City Male Revue - Overall rating: 5/5 - Reviewer: Shawn C. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The system works and they have helped us sellout almost every weekend. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It works every time my Customers want to purchase tickets . Once I Locate on the site it’s very simple to add more tickets. #### Cons We have a very hard time navigating the tasks we want to do. However if any questions come up VBO are always helpful in showing us the steeps. --- ### Fantastic Service That Keeps Getting Better - Overall rating: 5/5 - Reviewer: Bill H. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been selling tickets with VBO for nearly a year and I'm glad to be doing so! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros VBO Tickets is well rounded and can ultimately be shaped to be a solution for anything you need to get done. I have always been able to implement changes to my sales, and when I can't find the solution myself, the support team is always able to quickly let me know what to do. #### Cons As an ever improving service, sometimes you can get confused by older demos and setups. --- ### Best all-in-one ticketing and CRM system! - Overall rating: 5/5 - Reviewer: Sheryl Lynn T. - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That the software can do anything you need to do within ticketing, registration, donations, memberships and a CRM to keep track of it all! #### Cons It's a good thing, but because the system does so much it can be a little complex for novice users/non-techy people. --- ### Easy to Work With! - Overall rating: 5/5 - Reviewer: Lauren D. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The sales and customer support team at VBO are great. They're always easy to get in touch with and very helpful. Getting started with their services only took a few days and was really painless! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are tons of great things about VBO. I love that it looks very professional and easily integrates with our existing website. The backend platform is fairly easy to navigate once you get familiar with it, and there are tons of ways to customize your events. #### Cons You do sometimes have to jump around a bit as certain features only exist in certain places (you cannot create a new event pricing template from the event creation section, for example), but once you understand the flow it's pretty quick and easy to use. --- ### Outstanding Customer Support - Overall rating: 5/5 - Reviewer: Bea R. - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The best part of my experience with VBO is the exceptional customer support. Ben, in particular, is highly responsive and dependable. The video tutorials are helpful, and they can troubleshoot pretty quickly. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to create recurring events, and to pull various kinds of reports. #### Cons It's not intuitive (for example, to change the venue of an event, I have to remember to go "Manage Event Dates") and still am having trouble syncing to Constant Contact. I use Customer Support often, who have been extremely helpful. --- ### VBO Review - Overall rating: 5/5 - Reviewer: Max C. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is fairly flexible and has a very clean interface; both for patrons and theatre staff. The template function makes creating events extremely efficient. #### Cons A lot of the neat tricks VBO can pull off are not inherently explained. Some features are only applicable to general admission shows and not assigned seating shows (like group sales: 10+ tickets bought at once) and vice versa. --- ### LOVE VBO - a lot - Overall rating: 5/5 - Reviewer: Kasey K. - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. VBO has dramatically improved our ticket integration on our website and cut our manual backend work in half! Literally. And their customer support has been outstanding #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intervention Flexibility Ease of use Customer service #### Cons Didn't switch sooner --- ### The BEST Ticking Service We've Found - Overall rating: 5/5 - Reviewer: Carter W. - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. As a small nonprofit community theatre, ticketing services can often be way more complicated than what we need. When we discovered, we were not aware just how amazing they would be at customizing our experience for our small theatre. The customer service ALONE is worth the cost of use. If I ever have a question on how to do something and can't figure it out, they always respond promptly with more information than I would normally expect. I cannot recommend VBO Tickets enough, they're AMAZING! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service, ease of use, low service fees, prompt response, website integration #### Cons It has it's minor bugs but they ALWAYS look into them when you bring it to their attention --- ### Brilliant offering - Overall rating: 5/5 - Reviewer: Gregg F. - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am utilising VBO for the bands I manage and it has been by far the best platform we have had the opportunity to work on. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros VBO Tickets had been by far the easiest and most user friendly online ticketing system I have made use of. #### Cons There was nothing I didn't like about the platform. --- ### Functional, Flexible, and Fast Customer Service - Overall rating: 5/5 - Reviewer: Chris C. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. VBO offers a highly functional and flexible platform for managing ticket sales.There are many useful options for organizations of all types and sizes. Customer service is very quick, and VBO is often willing to add or modify functionality based on client input. The system interface can be a bit overwhelming at first, but VBO provides as much training as you need. And the price could be lower given an increasingly competitive market. Other providers are catching up at lower prices. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 --- ### One SJWS user - Overall rating: 5/5 - Reviewer: Charles M. - Industry: Computer Hardware - Product usage: Used monthly for more than 2 years - Reviewed: March 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Generally quite positive. Some of the menus are confusing, but once familiar with them, the information I need is easily available. I have experienced no bugs in my interactions with the software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros No bugs. Has lots of user options for getting sales reports. #### Cons Some menus hard to figure out initially. Some "lists" of customer orders print out awkwardly. --- ### Great software, wonderfully responsive company - Overall rating: 5/5 - Reviewer: Andrew B. - Product usage: Used unspecified for unspecified - Reviewed: March 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've been working with VBO Tickets for several years and have been nothing but happy. The software is extremely flexible and configurable, allowing us to sell tickets for shows and workshps, with add-ons like merchandise and snacks. But better than that, the team at VBO Tickets is extremely responsive to support requests and feature ideas. On more than one occasion they've tweaked features based on our suggestions, and any time we've needed help with implementation or figuring an issue on our end they've been fast to respond. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Great Software and Support - Overall rating: 5/5 - Reviewer: Kent T. - Product usage: Used unspecified for unspecified - Reviewed: March 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our band has used VBO for many concerts over the past 5-6 years with great results. We've used assigned seating twice with zero errors. The amazing thing about VBO is their superb customer support --- always there to help in any way they can. They have truly helped our band get to the next level and help us maximize our audience. We highly recommend this service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### All-in-One Package for your Ticketing Needs! - Overall rating: 5/5 - Reviewer: William B. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Great integration with mobile and tablet devices and a great feature set that doesn't leave anything out, including selling merchandise and memberships. #### Cons Even with personalized pricing, they couldn't beat our current ticketing CRM. ## More reviews [Next reviews](https://www.softwareadvice.com/event-management/vbo-tickets-profile/reviews/?page=2) --- VBO Tickets Reviews, Pros and Cons - 2026 Software Advice