It has been good

The UX is very good Most features are very plug and play.

There really isn't any. They have made many improvements

My favorite part about vFairs is customer support when building the app. I handed off all my materials to my Project Manager, [sensitive content hidden], and her team took care of the rest. The team is prompt in answering all my questions and assisting me.

I wish the app were more customizable. The structure of the main app does not have the adaptability of other apps.

We approached vFairs with a view to delivering 3 events for us over a 3 month duration. The initial impression of the platform was very good, and whilst aesthetically it looked a little dated, it was technically capable of replicating the key aspects of our events in a virtual environment. However, the reality is that vFairs completely failed to deliver the service and functionality promised. On the day, the platform wasn’t finished; several of the key features didn’t work, and the UX and client experience was completely unacceptable. On a call, a member of staff intimated that in trying to exploit the rush to virtual events (as a result of the Covid pandemic) vFairs have severely over-stretched their capacity. This was certainly reflected in our experience, and it is clear that the resources vFairs allocated to the project has not been adequate. 4 weeks prior to delivery we highlighted severe reservations about our project management, and the UK team (who negotiated the sale) had escalated our concerns to senior management and the [SENSITIVE CONTENT HIDDEN], but despite assurances that additional resources would be committed, they still failed to deliver a functioning platform on the day of the conference.

Theoretically, vFairs as a platform is able to replicate the key value of our conferences in a virtual environment. It can: 1. host content, presentations, Q&A and panels, 2. facilitate business engagement between buyers and sellers, 3. Provide delegate interaction. The problem is that these functions simply didn’t work properly.

On the day of the event, the platform wasn’t finished and critical features were missing or dysfunctional: the exhibitor booths were incomplete, the chat function didn’t work properly and the competitions didn’t run as instructed. The content delivery was also unacceptable: vFairs streamed the video content in such low resolution that the text and graphics on many of the slides was illegible, while some speakers were barely recognisable. There was not enough vFairs staff to run the event properly, and those that were in charge of hosting the content weren’t properly briefed and equipped to do their job. The vFairs staff didn’t understand the times and format of the sessions; the presentation videos weren’t ready at the required time, and in multiple cases vFairs staff didn’t even seem to know they were hosting the session. In one instance a vFairs representative announced to one of our clients that not only had they failed to get the video ready, but their bandwidth was so low that they weren’t confident they could download it in time for the session starting. Events are all about the user experience, and unfortunately the functionality and service standards were so poor that the UX was severely compromised.

Brilliant! We will work with vFairs for future needs

Customer service! [sensitive content hidden] was amazing and prompt in supporting all our needs, almost available 7/7 24/24.

At start, the platform is a little bit overwhelming but once you are familiar with it is pretty nice.

The staff is very helpful and supportive in getting you set up in the site.

Nothing! Everything so far has been great

Through the VFairs platform's feature, we had the opportunity to create an easy and engaging virtual environment that facilitates interactions and networking opportunities between our partners and our members. Working with the VFairs Team was very inspiring. Their attention to detail and proactive approach to problem-solving have been invaluable assets in overcoming any challenges that arise during the planning and execution phases. [sensitive content hidden] and her Team consistently go above and beyond to ensure that our ELSA Career Fair events exceed expectations and deliver maximum value to attendees. There was constant support from her, and thanks to her, the event was tailored based on all our needs in every easy and fast way.

Some features of the mobile app should also be included in the desktop experience.

The staff is attentive and helpful and the product is easy learn.

We haven't had any negative experience with vFairs.

Very satisfied with the overall experience

Great customer service this time. Our experience this time far surpassed the experience last fall

We did not have anything we did not care for.

- Ease of support - Accessobility of platform - Active project managers

- The chat function needs to be accurate

Overall I liked using vFairs from the Admin perspective. It was very easy to set up booths and get exhibitors started on the process. Our customer support representatives [sensitive content hidden]made everything easy, they answered questions, provided post-event reporting that we couldn't find, and expertly lead three training sessions for our exhibitors.

Ease of setting up booths, rapid response of account representatives [sensitive content hidden], and the look and feel of the Lobby and booths.

Difficulty navigating the report section and finding the reports we needed; at times it was difficult to find information and "how-to" on the website

We had a great experience with vFairs and would absolutely consider using them again in the future if our event is entirely virtual next year. They really helped us to recreate the in-person event experience using all of the different features and visuals - it was about as close as it could come to an in-person in this world right now and that for us was very important. We would definitely recommend over their competitors.

There was such a wide variety of features and options available to make it really your own event. The support staff was incredible, our vFairs rep helped us every step of the way and provided us with so many options to really help to create the event we were visualizing. We also really liked the ease of use of the backend for admins. For users we got feedback that it was a very intuitive platform and easy to use/get around 'inside' the event, and that for us was key as the virtual event world is new to so many of us.

The webinar connection to Zoom felt a bit clunky and I didn't feel as prepared for issues that came up as far as people not fully understanding how to operate the webinar using their host capabilities. I think that could have been explained better during the pre-webinar technical checks. I also wish the chat feature were more engaging. That's a difficult one during these times and I don't know how to accomplish it, but maybe more features to get people talking or involved in conversations? Including the gamification aspect in there as well maybe? It felt like the only part of the event that didn't capture the 'in-person' recreation as much as the rest of the platform did. Some of the additional features also felt overpriced, for example the Scavenger Hunt.

Overall we were very happy! Great platform, great price, and mostly a good experience working with their management BUT it could have been better. There were some hiccups and fires that needed to be put out ahead of time that caused A LOT of stress for myself who was making sure everything was ready day-of. Again, overall, we would use this software again if they would provide a more helpful/responsive management team on their end.

Ease of use was most important to us as our attendees are mostly older and we were looking to streamline the conference login and participation for our attendees. This platform nailed it! Login was simple, accessing all virtual areas was easy, and watching the sessions was simple for everyone. It was also great to have some help on the vFairs end, as they provided a team to assist with creating and launching the event. And the integration with Stripe proved to be a great bonus.

The "clunky" parts were the chat room, the area was separate from the rest of the platform and in a separate tab, also the integration with Stripe didn't quite integrate with the registration form as well as I would have hoped but it still worked out well. Additionally, the vFairs "team" we were working with was slow and we seemed to have some language barriers when explaining what needed to be updated or fixed prior to launching everything live. Without that part of the experience, everything would have been excellent.

I enjoy working with the vFairs team overall. Not only do they take feedback specifically, but they never hesitate to go above and beyond on a request.

After using the product for 2 years, what I like most is that vFairs is that vFairs listens to their customers and as a result are constantly updating and improving their product. It only gets better with time.

The only thing I like the least about the software is that I can't use it for all meetings/events.

We have just finished our second virtual trade show in 6 months using the VFairs platform. The project team assigned to our second event, [SENSITIVE CONTENT HIDDEN] were outstanding. They listened to our brief, implemented all our requirements and ensured our event went live on time. On the run up to the event and during the live days both project managers reacted quickly and professionally to any technical questions/requirements from our exhibitors. They also moderated all of our live sessions in the virtual auditorium which were all delivered without any issues and all recordings of our live content were provided swiftly to upload as on demand content for visitors who may have missed a particular session. Even after the live days the project team was still on hand and available to assist with the event which stayed open for a further 30 days. This meant visitors could return to the virtual event at any time to re-visit the exhibition hall(s)or access any of our on demand content in the auditorium which added value to our event and extended exposure for our sponsors, exhibitors and speakers which you wouldn't get with a physical event.

The seamless visitor journey from registration to attending the event on the live days and being able to log back in to the event for up to 30 days. The virtual event environments can be fully branded which provides additional opportunities for sponsors and exhibitors. Self service option where exhibitors can design and build their own trade stands. They have a selection of stand templates which they can customise and brand themselves to replicate a physical trade stand. The virtual stands also allow exhibitors to upload documents ,videos and add URL links to external content. Data. The VFairs software provides endless amounts of data for exhibitors, including who visited individual stands and contact information which is all GDPR compliant. As a organiser we also have access to reports and all the event data which provides a valuable insight into the event and if we achieved our objectives.

Email communications from the VFairs platform tend to land in junk folders which hinders communications with registered visitors when providing updates about the event. The live and private chat room functions have a slight lag on updating and require having a separate page open in your browser for the duration of the event. Engagement is key with any virtual event so these features need to be enhanced to improve the experience for all participants.

vFairs helped us deliver an engaging online event as close as possible to the real thing during the coronavirus pandemic. The benefit it gave us in terms of audience reach is something we are taking forward as we look to plan for in-person events to return. A hybrid approach is likely to be the direction we go in, after launching our annual summit in person and having the second year online we have realised the pro's and con's to both approaches and will look to address this in our third annual event. We would highly recommend their services to anyone looking to create a visually pleasing and engaging online event.

- A great solution that allowed us to adapt and press on with an important event - the platform included all elements of our summit when we couldn't be in person, we made use of the auditorium, exhibition hall and networking lounge - as well as linking off to other platforms including an art gallery. - Holding the webinars and exhibition online meant that we could reach a much wider audience, making the summit much more inclusive and enabled us to reuse and repurpose the content for longer unlike at an in person event. - Being able to link to Zoom made life much easier as we were familiar and comfortable with running webinars on this platform. - The project team were always on hand to resolve any issues and found ways of working around any challenge we presented - issues we did come across seemed to be in progress/ under development. - Overall the backend system was simple and straightforward to use. - The animation was great and added another dimension to the online event - we received some great feedback from attendees on this.

- The initial options and build of the platform could be more thorough and include everything that is possible to create - working from a blank sheet was quite daunting when we were pushed into the online events landscape during the first lockdown. There were a couple of occasions when we came across this issue (for example, wanting the event to go into people's calendars but at the point we realised it was too late to build this function in) - if this function was in the initial options we would have ticked yes to include. - Not being able to edit and manage the content on the event landing page lead to a lot of wasted time and miscommunication - our event agendas are constantly in need of updates so this was a weakness of the process. - We quickly realised that we needed to show our audience what to expect before we could promote which meant we had to have a demo video created. This delayed event promotion, and couldn't be achieved without some initial design being completed on the platform. A generic video to promote the platform that event planners could use in promotion would be really helpful. - There is a lot of work that goes into setting up the event in the backend of the programme and training on the platform was challenging for some users and exhibitors. Some set emails and instructions explaining how to use the platform would be useful up front.

In the end, we were highly satisfied with the vFairs platform and plan to use it again to host our hybrid conference next year. If it were not for the initial issues with abstract management/notification, they would have earned a 10/10 ranking for recommending to a colleague. During the conference itself, our experience with vFairs was perfect.

This is a company that really cares about their users' experience and satisfaction. Our project manager ([SENSITIVE CONTENT]) was absolutely outstanding. This was our first hybrid meeting (having been online in 2020 and 2021, and previously only in-person). It was a great success. The support team during the event was fantastic, and the hybrid aspects flowed seamlessly. The website/conference platform had an extremely professional appearance and were easy to navigate. We could make edits and download on the backend ourselves, or these were made quickly upon request to vFairs.

We had difficulty with the abstract management system, which was a new feature that vFairs was rolling out (and therefore did not charge us to use). In brief, the abstract submission form was not ready in a timely manner, requiring us to set up our own submission system. We then imported these submissions into vFairs, which generally worked (one field was missing from some entries), but then the abstract notification emails did not all send, which required additional manual work. However, we have communicated with vFairs about these issues, and we expect them to improve in the future. Setting up the conference platform for the first time was quite labor-intensive, as there were many decisions to make and these were unfamiliar to us, but vFairs customer service (specifically [SENSITIVE CONTENT]) was outstanding and helped us through every step of the way.The 4-star rating for features/functionality is due to the very slow search feature in our poster hall. There are some other features that are less flexible than might be ideal, but these were definitely workable for our needs once they were understood (and many things were quite flexible, just not everything).

Overall, we had a positive experience with VFairs and their format. They were very responsive to us. We were able to deliver a much larger online job fair event than we could have at an in-person event especially during the Covid-19 pandemic. We are hopeful that VFairs will implement some of the suggestions we made as well as continue to improve their product so we can continue to provide this in the future. Good product that just needs to continue to fine tune some aspects. Definitely would recommend it.

We were very pleased to be able to deliver a virtual job fair to over 50 education employers. VFairs worked with us over a two month period to help us put on our event. The platform was able to accommodate over 50 employers and their staffs along with over 800 registered job seekers. We liked the ability to connect job seekers to employers in this virtual environment instead of an in-person location that could only handle a limited number of employers and job seekers. Graphics were great and the booth set up for employers was also relatively easy.

We did experience some technical issues that prevented us from using the video interview feature for our event. Several of our employers set up Zoom calls outside the platform and that worked but we'd prefer they not have to do that in the future. We also like to see a potential waiting room where once a job seeker is selected to be interviewed by employer, those interviewing and find them easily in that waiting room. Need to be able to email booth admin and attendees directly from the platform instead of downloading to a spreadsheet and then uploading to a 3rd party mail client Registration with Stripe - Candidates could “register” without payment but weren’t able to log back in and be redirected to finish payment if they came back later. Had to be deleted from the system entirely in order to get back in. Our company was seeing different amounts of job seekers in the chatrooms. Ex. 40 in one but another person sees 150. Chat Feature with Appointments didn’t seem to work well or an improved notification system for employers/job seekers when the appointment time arrives would be helpful. Chat room - Always scrolling which made it hard for some employers to find the person they were talking to. Downloadable spreadsheet of vacancies that employers post to share with job seekers

vFairs' price was what made our decision for us. Not only was their bid lower than other vendors, their package included features that would have been extra on other platforms. Their team was capable, responsive, and patient. Although vFairs has hosted academic conferences before, they were less familiar with humanities conferences. Our experience with them certainly would help to move their maturation process along. Indeed, it was such a pleasure to work with them that our organizing committee offered to provide them with free advice if they intend to expand their conference clientele.

vFairs understood our conference needs and they were more than able to provide the essential support and leadership. The platform was tremendously customizable and, together, we were able to convert a business-oriented framework to fit our academic conference needs. Their support through out the entire process was top notch. Emails were replied quickly and problems addressed right a way.

If there is ever an instance of an embarrassment of riches, it would be vFairs platform. There were so many options that figuring out where a particular adjustment lied was not always intuitive. However, we chalk this up to their lack of experience with humanities conferences. Once our vision was made clear, they were more than able to modify the platform for our purposes.

Overall their team is always ready to help and are open to customizations and suggestions. They are available at all hours of the day and are capable of making very quick changes!

This is a great way for customers to experience a conference or expo virtually! It is very visual and a great experience for the user. There are many customization options available. First you have the homepage which can have basically any content and can be created on a vfairs domain or on a subdomain of your usual website. Once inside you have the lobby which is an outside view of the expo building. From here customers can quickly go to different areas of the event - main hall, auditorium, or information desk. In the main hall are your booths which you can customize with colors, logos, images, and links. Inside each booth you have the ability to include videos, documents, links, and more. From here you can also access the chatrooms which is a great and instant interaction between customers and vendors. Over at the information desk brings customers to the chatroom where they can have their questions answered quickly and in the auditorium customers can watch live talks and webinars. These live talks and webinars are customized based on your itinerary and utilize zoom meeting software.

With so many options and customizations available, compiling all the information needed to produce the event can be a daunting task depending on how large your event is and how many employees you have working on it. Also with so many options and possible areas to explore, customers may have a hard time navigating and finding specific information they are looking for.

Overall good, there did/does appear to be a gap between what we were told during the sales process and actual deliverables during event execution. Quite often we felt we were told one thing at the start, and it turned out to not be the case. But I will say our Project Managers we worked with directly were always very helpful and quick to offer answers!

I appreciated how user friendly it was, and for the most part our staff was able to navigate through the platform to get to the main areas with little to no help. Also - the booths were a hit, loved the amount of resources we were able to hand out. Lastly - being able to pull so much real and raw data in real time is fantastic!

On the backend, our team struggled to understand how to use and fully apply al that the platform had to offer. There were a lot of functions we didn't even know we had until a few days prior to our event, specifically on how to do the Zoom / Vimeo integration. We also had a large number of employees say they never received email confirmation regarding their log ins, and there is good chance it was an error on the individuals end, but I wanted to write it down for reference.

From set up to execution, vFairs provides excellence service. The team is amazing, professional, knowledgeable and not to mention FUN to collaborate with! ISA recently held a hybrid conference in Scotland in which we utilized a mobile app to create the best experience for our in person and virtual attendees. The app for this event included castles, knights, fly in intros & much more. All were beyond impressed with the app. Well done vFairs!

- Easy to use as an admin - Agenda management- Event app customization and features- Quick responses and fixes ( if needed) by Team- Ease of integration with our products- Professional, knowledgeable, flxible Team

On the admin side, reviewing the registration numbers could be tweaked. It would be nice to see the true numbers for each event within a registration as opposed to pulling a report to review and filter the numbers.

The look and feel of the platform is our favorite. We are glad and excited to offer this platform to our clients. We truly appreciate the relationship we have with the vFairs team and are working diligently to make the process as streamlined as possible

The look and presence of the platform is one of the most polished available.

There are new changes to the platform and execution within the platform that we do not know what about in a timely manner. This does cause strain on my team to adjust to the unknown. We welcome the opportunity to learn about any changes as they occur, to become more effective in our efficiencies and to help assist the vFairs team

Our conference was very successful and that is all because of vFairs. Our PM was there to guide us through ever step and answer every question. It was a ton of work to set up a conference like this, but the vFairs platform and staff made it work. I would definitely use vFairs again in the future.

I loved that we had complete control over how our landing page looked, how our agenda was put together, and managing users. The booth setup in particular was better than any of the other virtual conferences we have attended as vendors. This is so important because we are a small team with not a lot of resources to be able to hold every vendor's hand in getting their booth set up. This software walked them right through with videos to help along the way. The reporting functionality and usability is also excellent.

I would prefer to be able to change a user from user to booth admin or from booth admin to admin without having to remove and re-add them. We had vFairs import all our employees as users right away, but then found that we had to go and delete anyone who would be in the booth so that we could get them added again. During the conference we had to switch multiple people from booth admins to admins so that they could get to other booths as needed. I had to delete and re-add them as they came up.

It has been an amazing experience, better than what we were ever expecting or anticipating. The vFairs team, our project manager [SENSITIVE CONTENT] and his team, have been fabulous. Very creative and open to ideas and finding ways to implement ideas or solutions for issues that come up unexpectedly. Kept on a timeline and made it all work. Very appreciative of everyone at vFairs.

Allows us to target a larger customer base. Allows for an unlimited amount of information providing even more than we can get with an in-person show.

In being a wholesale company, we have restrictions on the exhibitor booths, what vendors can see what booths and who can log into more than one booth. We have a work around but feel is not the most efficient for my exhibitors. Would like a way to be able to have a log in that would not restrict people from getting into more than one exhibitor booth for those that are specifically assigned to it. Not accessible to all booths, just those assigned to them.

Overall Vfairs were fantastic in terms of 24/7 support, the team worked exceptionally hard to create this event, we had multiple meetings every 2 weeks for catch ups and discussions on logistics, operations and support from us in terms of communication with our students and clients. The company did the rest for digitally creating the platform, booths for the client, webinar set up and we were able to reach out to them at any point. They provided their own advice from previous events within Higher Education. Round of applause to [SENSITIVE CONTENT HIDDEN] for their calm and professionalism approach!

First time user , we wanted a simple Vfair event that was not complicated for our clients and students to utilise and navigate. This platform was accessible on multiple devices across, mobile phones, PC and laptops. The software allowed you to be as creative and focus on attention to detail regarding layout, images, content, PR&Marketing of images from human images to rotating images on a screen. As well as incorporating webinars through the auditorium room which gave you a great feel of attending a live presentation.

There were very minor glitches for example certain descriptions that was not the same dialogue within EU wordings, a webinar crash for the first 2 min during start time due to everyone trying to log in at the same time on sheer volume.