Fusion
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Most Helpful Reviews for Fusion
10 Reviews
James
Events Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Vendor management tool is awesome!
I love FAEM and they're continuously launching new tools. What i look for in a partner is their customer service. Their support staff has addressed issues at all hours and on weekends. They mean it when they say they'll do anything for their customers.
PROSI run multiple events each year and keeping vendors aps organized is always a pain. Not to mention vendors always forget to turn in documents. With FAEM i was able to make the application process electronic, find a few new vendors, bill my vendors online and didn't get any vendors mixed up this year! For an extra $5/booth i was able to manage all my vendor spaces and keep inventory of what was available on a cool map.
CONSBuilding the map the first time was a little tedious but once I got the rhythm it was super easy.
Reason for choosing Fusion
Just better features that were easier to use at first glance.
Vendor Response
Thank you James! Your events are thriving using FAEM and we were so happy to bring this time saving solution to your business! Thanks again!! :)
Replied May 2020
Adam
Events Services, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
A brilliant, well rounded product with excellent support
Fair and event adds additional services to our product offering, allowing us to attract new customers in the event industry or improve our relationships with existing ones. As mentioned above, the team at Fair and Event is hardworking and dedicated to the success of all clients, so you really couldn't ask for anything else. Strongly recommend their services!
PROSUnlike some platforms we've used in the past, we really feel like the team at Fair and Event listen to customer feedback and are always striving to add innovative new features to benefit everyone. Support is available within the platform 24/7 via a nice interactive chat widget and the support team is always friendly, polite, and helpful. The vast array of features available really help our clients to excel, whether it be choosing the right vendors for their event or tracking their sales down to the cent - it is clear that the team not only knows how to make great software, but their experience in managing and running events really shines through.
CONSThe initial interface when the product first launched was slightly difficult to use until you knew where to look, but the Fair and Event team fixed this with a new revamped interface making the whole product experience clean and simple to use.
Vendor Response
Thank you for the kind words Adam, it's a pleasure working with you and your team!
Replied December 2020
William
Civic & Social Organization, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
New User
I found them an excellent team to work with.
PROSJust learning the application and enjoying the options and ability to make changes.
CONSMy lack of experience and abilities, not the software!
Reason for choosing Fusion
After reviewing their product and what it could do for us, felt it was the best option.
Vendor Response
Thanks so much for the kind words William! It's a pleasure to work with you and the Pacific County Fair. We look forward to many more years to come of our fruitful partnership!
Replied June 2021
Nick
Accounting, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
On Top of It
Great experience, will use them for future projects.
PROSThe service and attentive nature of the team. They were always steps ahead of me helping through the implementation.
CONSNothing at this point, it is doing the things I need to do and I know they will be quick to address any future concerns.
Vendor Response
Thank you for the kind words Nick! The team had a blast implementing our software for you. We're excited to see how much time it's already saved you! Cheers to many more years and welcome to the FAEM fam! :)
Replied June 2020
Andrew
Commercial Real Estate, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Covered Bridge Festival Vendors
[SENSITIVE CONTENT HIDDEN] and the team at Fair and Event have always gone above and beyond to get help in any way possible. Couldn’t have asked for a more professional and exciting group of [SENSITIVE CONTENT HIDDEN]. They do great work.
PROSThis software has made my life significantly less stressful and worrisome, leaving on my antiquated paper bound folders behind. The simplicity of tracking vendors, booths, and sales speaks volumes for its self.
CONSLike all new endeavors, it took some sweat equity to get the software set to my liking.
Vendor Response
Andrew, Thank you so much for your kind review, it's greatly appreciated! We're so glad you love Fair and Event as much as we do, and we're truly lucky to be able to serve you and your vendors! We're looking forward to continuing to provide an Exceptional Experience and powering your events in the future!
Replied May 2021
Mark
Medical Devices, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Best event management there is!
Great. [SENSITIVE CONTENT HIDDEN] is right there to help when you have a question or an issue.
PROSWeb based, nice layouts, innovative and well thought out.
CONSNothing at all! It really is very well done and easy to use.
Reason for choosing Fusion
Much better design and support
Vendor Response
Thank you for the review Mark! We're happy to have you as a customer, please let us know if there's anything we can assist with. <3 FAEM
Replied June 2020
Rigoberto
Marketing and Advertising, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Best Way To Sell Tickets Online
My experience with Fair and Event has been incredible, their team has worked endlessly multiple times to help me in various situations that were of the upmost importance to me and they truly took care of it with the same level of priority. To me that’s extremely valuable customer service and shows the strength in the relationships with the developers as well.
PROSIt’s ease of use makes it ideal because the learning curve is minimal and you should be off the ground in no time. If you’re looking to expand your website online/in person ticketing system then Fair and Event is a great way to go!
CONSThings that could be better would be locking the map if possible or having an option to change more of the details within the seating plans if event plans change.
Vendor Response
Rigoberto, it's truly our honor to be able to serve you. Nothing is more fulfilling than hearing these kind words and that Fair and Event has made sure you have an Exceptional Experience. You said it best, our relationship is #1 and always will be. From all of us at Fair and Event, a big thank you for the kind words!
Replied June 2021
Tyler
Food & Beverages, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Making vending so much easier
It’s was great so easy to use and customer service team are amazing and willing to help with anything.
PROSIt’s one stop shopping for finding events and applying.
CONSSo far haven’t found anything I don’t like.
Vendor Response
We're so glad you find FAEM so easy to apply to your events and manage your applications Tyler! Let us know if there's anything you have questions about, we're always a click away with our live chat :)
Replied June 2020
Kyle
Events Services, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
FAEM keeps me sane!
Integrating this software with our event SOP’s has been a breeze. It makes organization a breeze. Everything is right there!
CONSThe software takes a little while to get the hang of if you are not very tech savvy.I would have liked more instructional videos to go along with my purchase.
Vendor Response
Thanks Kyle! We're always here if you need more on boarding videos or live help, we got you covered! Thanks for choosing FAEM :)
Replied June 2020
Ryan
Entertainment, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Great software and excellent client service!
Overall experience has been great and can't wait to see the new features they roll out this year!
PROSSo many features that save event organizers time, money and hassle. I reccomend it to my clients.
CONSSo far no negatives, everything I've seen is great.
Vendor Response
Thank you for the thoughtful review Ryan! We're so thrilled that you find FAEM as valuable as we do!
Replied May 2020