Exceptional staff, responsive customer service and great software package for our business needs. You can not go wrong with Event Rental Systems.

It is very versatile and user friendly for the most part. But the best part of this software is the staff. They are very responsive to customer questions and requests and go the extra mile to make sure that I get what I need to run the business.

Just like any other software there are some limitations, but the upside is that the company is always working with their clients to get changes in place to allow more options and make the system even more user friendly.

Overall I have had a fantastic experience with ERS. The software is relatively easy to use as a beginner and as an advanced user. The support staff is extremely dedicated to their clients. I believe the software has helped me grow and maintain my business tremendously.

The very best part of ERS has got to be the personalized service. Questions are answered very quickly through a variety of platforms (email, Facebook, text, etc). Their knowledge of the software and the industry as a whole is outstanding. I also love all the available reports, especially the sales tax report. It saves me so much time.

There are a few features missing from this platform. Product sharing needs to be enhanced to allow the primary host to be able to shut down equipment on secondary sites. Routing seems overcomplicated and redundant. I'd also like to see one-time-use coupon codes.

I have enjoyed my overall experience with ERS...there is always things you want to see developed more but overall I am happy

I really enjoy the ease of use and CRM.

I guess I would say for premium users if I had to choose something it would be to have more available that is way better than the average users.

The ease of use and the number of options for personalizing the system to meet my needs is very important to me. In addition the support provided by the ERS staff is exceptional.

Our state has a complicated tax rate system that is not supported by this software. So sales tax has to be manually calculated.

We use Event Rental Systems for two of our businesses. The level of service you receive from tech support is amazing and the software is easy to use! The majority of our party rental reservations are placed online, leaving more time for our staff to attend to other business matters. We use the POS version for our laser tag arena. Customers are able to book laser tag game times online as well as birthday party reservations. Our customers love the online capabilities!

When we first signed up, there was a learning curve. Once we were used to the system, there were not issues!