--- title: "TestGorilla Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of TestGorilla. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if TestGorilla is a good fit for you!" source_url: "https://www.softwareadvice.com/exam/testgorilla-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Recruiting Agency Software](https://www.softwareadvice.com/recruiting-agency/) / [TestGorilla](https://www.softwareadvice.com/recruitment-marketing-platform/testgorilla-profile/) / TestGorilla Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/recruitment-marketing-platform/testgorilla-profile/) Reviews [Alternatives](https://www.softwareadvice.com/recruitment-marketing-platform/testgorilla-profile/alternatives/) # TestGorilla User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 268 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 3.9/5 - Value for money: 3.8/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 136 reviews (51%) - 4 stars: 78 reviews (29%) - 3 stars: 25 reviews (9%) - 2 stars: 12 reviews (4%) - 1 star: 17 reviews (6%) ### Most mentioned pros - We engaged with TestGorilla hoping for a full trial of both personality and technical assessments as an alternative to Predictive Index. Although their UI looked great and responses were fast, we never received trial access to the complete suite. - i love the ability to share info with other physicians and not have to worry about taking it to them - We were able to screen several programmer applicants and it revealed those who had the potential to be great developers vs. those which were lacklustre. ### Most mentioned cons - After contacting them within 1-2 hours to say that we didn’t wish to use the product, we requested a refund for the subscription fee. - Better than expected, but the lack of a short term month to month subscription is a problem for us. - Some test questions cannot be modified, restricting flexibility ## TestGorilla customer reviews Showing reviews 1-25 of 268 (page 1). ### Great Provider just with room for improvement. - Overall rating: 5/5 - Reviewer: Stephanie M. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TestGorilla offer a strong security features that help protect candidate data and assessment integrity with a clean and user friendly interface and straightforward assessment process. #### Cons Reporting and customization could provide more flexibility and deeper insights. Also, some candidates may find the assessment instructions slightly overwhelming. --- ### No-brainer - Overall rating: 5/5 - Reviewer: Marc R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am happy with my choice, I think TG covers my specific needs and I won´t be searching for another platform. Also, they have great support! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly, super easy to find the correct assessments. Plus, they offer templates and automated responses. #### Cons I wanted to create an assessment with 5 different test, but this was not possible, as 4 is the maximum per assessment. #### Reasons for choosing TestGorilla Pricing was very similar to Testlify, however, I liked much better TG´s branding and feel. --- ### Strong Assessment Platform, But more customization would help!! - Overall rating: 3/5 - Reviewer: Fernando G. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Easy to create and customize assessment and wide variety of skills and test options and useful reporting and assessment results. #### Cons Pricing can be high for larger hiring volumes and limited customization for certain testing needs. Base on candidate rate said they have found lengthy assessments discouraging. --- ### sharing gorilla - Overall rating: 5/5 - Reviewer: marleen c. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. my overall experience has been fantasic i havent has an issue and the fact of how easy it is to use and people love it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros i love the ability to share info with other physicians and not have to worry about taking it to them #### Cons i just started it out but no issues at all it was wonderful sharing everything with everyone no problems yet --- ### Eases the complicated procedure of skills verification - Overall rating: 5/5 - Reviewer: DONIA L. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. With objective and fair skill-testing, TestGorilla simplifies the process of skill-testing, but saving options and the process of playing back should be improved. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros TestGorilla offers a practical and suitable method to measure the working skills, not leaving impressions. The fairness of evaluation is appreciated on the platform and it has always helped me spot good candidates. #### Cons The playback pace settings were also slightly awkward in reviewing the responses of several candidates. --- ### Limited Trial Access Despite Quick Sales Rep feedback - Overall rating: 3/5 - Reviewer: Manshuk K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We engaged with TestGorilla hoping for a full trial of both personality and technical assessments as an alternative to Predictive Index. Although their UI looked great and responses were fast, we never received trial access to the complete suite. That limited visibility into core features left us feeling undervalued and unable to properly evaluate the product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros TestGorilla has a modern, intuitive interface that’s easy to navigate. Their pricing is competitive, and their support team was quick to respond to emails. #### Cons The free trial is very limited—we never got full access to the personality or technical assessments we needed. The core tools felt too basic, and despite frequent emails, the sales rep couldn’t unlock the features we requested. #### Reasons for choosing TestGorilla It was a trial. We were testing user experience, collaboration tools, gathered feedback from managers and HRs. #### Reasons for switching to TestGorilla We’d recently tightened our HR tools budget and needed a more cost-effective solution than what we were paying with Predictive Index. TestGorilla’s lower per-user and pay-as-you-go pricing initially looked like a better fit for our lean hiring budget—so we decided to switch to keep costs in line without a long-term commitment. #### Vendor response Hi Manshuk, Thank you for taking the time to share your feedback and for giving TestGorilla a try. We're glad to hear that you found our interface intuitive and appreciated the responsiveness of our support team. That said, we're truly sorry to hear that your trial experience didn’t meet your expectations. We understand how important it is to fully explore key features like personality and technical assessments, especially when evaluating alternatives. Your feedback highlights a gap in how we support trial users, and we take that seriously. We'd appreciate it if you could provide us with more information so that we can investigate further. Thanks again for your honest input. – The TestGorilla Team Replied May 2025 --- ### Good but subscription model is ver misleading - Overall rating: 2/5 - Reviewer: Ngan D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Dissapointing. We should have used other tools. Or we should have designed our test in house. We are a start up with less than 20 people. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The tool worked, the tests are good and features are well developed. Easy to use. Good cheating detection. Good process, good performance of the app. #### Cons As a team of <20 people, We're shocked when we completed 1 hire and asked for cancellation. The subscription model was misleading — we thought it was monthly, but only afterward learned it was a locked 12-month contract. We finished our hire and emailed support almost 20 times begging for cancellation or a fair solution, but were only offered a rigid 3-month pause. Now we’re stuck paying for a service we don’t use. For a platform calling itself startup-friendly, this feels deeply misaligned. Clearer communication and flexible options are badly needed. #### Reasons for choosing TestGorilla Because someone we trusted used testgorilla for job application #### Reasons for switching to TestGorilla We want to try new tool and someone suggested to try TestGorilla --- ### Not customer centric and inflexible - Overall rating: 1/5 - Reviewer: Arsen I. - Verified reviewer: Yes - Industry: Human Resources - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Functionality that they offer is quite available and needed, and it seems like they have everything I need. #### Cons It seems like they have everything I need, but they only offer contracts that are quite pricey. If you're hiring your first employee, and you actually don't need this service for a year, customer support is quite disappointed too. It takes them so long to answer, and they just don't get you. One more thing: when I spoke to their salesperson during the demo call, he didn't even know about all options they offer. For example, in my case, he didn't know that they offer some special terms to VC-based startups. --- ### I would test before committing - Overall rating: 3/5 - Reviewer: Beth B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered It was okay, we asked our applicants for feedback and they thought it was exhausting and overwhelming. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The availability of tests and ability to personalize tests as needed for our organization. It is nice to monitor tests from dashboard. #### Cons That you had to commit to an annual agreement, could not delete only archive applicants that you gave tests to (if using TEST applicants - still had to see them on dashboard). #### Vendor response Hi Beth, Thanks for your feedback. We're glad the test variety and customization worked well for your team. We understand the concerns about the annual commitment and will share that feedback with the team. We also appreciate your note on candidate experience. It's a top priority for us, and we're continuously looking for ways to make assessments more engaging and less overwhelming. Thanks again for helping us improve. – The TestGorilla Team Replied May 2025 --- ### Good Software that helps making hiring decisions easier. - Overall rating: 4/5 - Reviewer: Iván P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. All in all, I'm satisfied with the platform and services provided. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Variety of tests: from soft skill testing to more technical/hard skills. #### Cons The pricing is a bit high for the amount of tests we send per year. Basically, it's difficult for us to find a plan that fits our needs. --- ### Great tool - Overall rating: 4/5 - Reviewer: Matteo B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I think that test gorilla is definitely the top notch system for screening candidates #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The possibility to integrate custom questions and pre made ones, I also liked the anti cheating system and the dashboard #### Cons The one year subscription only did not allow us to buy the subscription at this time, we would have definitely move forward if the monthly subscription was available --- ### A Reliable Pre-Employment Assessment Platform - Overall rating: 5/5 - Reviewer: Yeswanth A. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used monthly for free trial - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with TestGorilla has been positive, especially for streamlining pre-employment assessments.However, customization limitations and occasional integration challenges can be improved. Overall, it's a great tool for data-driven hiring. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros TestGorilla offers a user-friendly interface, a wide range of pre-employment assessments, and seamless integration with ATS platforms. Its AI-driven insights, customizable tests, and automated candidate ranking streamline hiring, making it efficient, data-driven, and bias-free for recruiters and hiring managers. #### Cons Some test questions cannot be modified, restricting flexibility Automated scoring may not always reflect real-world skills --- ### TestGorilla: An Effective Tool for Candidate Assessment - Overall rating: 5/5 - Reviewer: İbrahim Bezan Ö. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TestGorilla is simple to use and includes different tests, such as mental and personality assessments. The reports clearly outline candidates’ strengths and weaknesses. Overall, it is a helpful tool for evaluations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Testgorilla improved my English. When I learned my english level it's A2 now B1. #### Cons I think I didn't see any bad things in testgorilla it's unique. --- ### Test Gorilla - Overall rating: 4/5 - Reviewer: Arvind G. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ・Overall very good and we are getting great feedback from candidates and hiring manager. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros ・Strong Behavioral Assessments ・Good Range of Tests ranging for Hard Skill to Soft Skills #### Cons ・I believe there could be more aspects to the Problem Solving test accumen, specifically in regards to more functional problems. --- ### Finding a needle in a Hay Stack - Overall rating: 4/5 - Reviewer: Mark B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I like the concept of TestGorilla. I was able to create a test and easily choose questions to test potential candidates for the tole I was hiring for. I could also add custom questions and set time limits per question. While the summary of each test completed was neatly presented I would have liked if it had given and more in-depth analysis of the programming code provided and helped me in deciding if the candidate had the necessary skills rather than just a percentage score base on whether or not his/her code produced the expected result. Some candidates we interviewed based on there scores here were asked to do another practical code test and did quite well. When speaking to them in the interview they would say they were either intimidated by the online test or were confused by the mathematical questions and were not sure what to do. However, when asked to write a simple web page with a login etc they did this with no problem. TestGorila is great if you don't want to sit in lots of interviews with nonsuitable candidates and you can use this tool to choose those who might be suitable. TestGorilla alone though should not be used to decide whether or not to hire a candidate but does save a lot of time to you in the entire recruitment process #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Library of questions to choose from which you can pick and choose to include in the test based on what skills you are recruiting for. The test can be done online at a convenient time for the candidate and there are checks built in to determine if the candidate was cheating. Various ways to share the test to potential candidates Nice summary of the candidates results #### Cons Needs more questions in the library for a wider variety of positions. Needs to assess the programming code automatically and provide a rating rather than just showing me the code and making e decide if the candidate is a good fit or not #### Reasons for choosing TestGorilla Pricing #### Vendor response Hi Mark! Thanks a lot for taking the time to leave us such a detailed review, we really appreciate it! Glad to hear that you were satisfied with the range of tests in the library (which is over 190 as of now!), and that you found that you were wasting less time interviewing people who weren't suitable. We always say that our product should be used as a tool in the hiring process, and it should fit into a bigger hiring journey. In your case, this is exactly what happened; you used TG to find the best and most suitable candidates and moved them forward to interview, after which you made your final decision. Good luck with your future hiring! Replied March 2022 --- ### Bait and Switch - Overall rating: 1/5 - Reviewer: Jake G. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered It was my go to system, until I renewed, now I wouldn't recommend them to my worst enemy. So brutal with customer care and they take take take... stay clear. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros They changed their billing options to remove features that are critical at the price you are paying and then when the system renews and now you don't want to use the system because it doesn't do what you want it to do they magically can't reverse the charges. They are criminal. Their customer service team is brutal too. They only communicate via email and ad zero value. Don't be fooled. #### Cons They let you start with features you get used to using at a rate that is manageable. Then they change their plans so the features you want to use you have to pay 10 times more for the following year. #### Reasons for choosing TestGorilla I didn't I switch away from TestGorilla - it's terrible. #### Reasons for switching to TestGorilla Because TestGorilla baited me in with a good price and switched it. #### Vendor response Hi Jake, sorry to hear that you have had a negative experience with our team and with our platform. We communicated to all customers in June 2022 about the changes to the PAYG plan that would take effect on renewal. This gave our customers ample time to familiarise themselves with any changes that would impact on their assessments - your plan was renewed in January. Worth bearing in mind that we also added features to the PAYG plan - additional custom questions, intro video etc. If you have further feedback or would like to reactivate your paid account at any stage, please don't hesitate to contact us Replied February 2023 --- ### Buyer Beware - Not what I expected - Overall rating: 1/5 - Reviewer: Judd D. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Horrible and I am very disappointed in the way they treated us as a customer. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I honestly have no pros I can say about the product. #### Cons The pricing model is not easy to understand. The free trial is barely a trial. You cannot see the questions to know if it is a good test. Support is dismal and takes days to get back to you. We barely used the product and had our first candidate have difficulty taking the test. The beware part, they state nothing in their terms as far as a refund which they would not grant the refund even though we explained the difficulty of all of the above. You pay yearly, so if you do not like it, you are crap out of luck. #### Vendor response Hi Judd, I understand that our team has resolved the issue you experienced to your satisfaction. However, just to alert you to some details on our platform that you may have missed- you are indeed able to see the questions presented in each test, by simply inviting yourself to take the assessment as an internal user. Our free plan is designed so that our customers can try all of the premium features on the platform for free, before signing up to a paid plan. We encourage our users to explore the platform using the free version first, and to share assessments with other team members, so that you have full understanding of the features and benefits of the paid content before you decide to subscribe. We wish you the best with your hiring process! Replied May 2022 --- ### Good product for especialized jobs - Overall rating: 4/5 - Reviewer: Sonia L. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I liked the tool but didn´t fit my recruiting market. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The library test area great for a specific area such as Technologies, Programming, and Software development. #### Cons The idea of buying the tool was to have preset library tests such as evaluation of customer service, personality and critical thinking, but the orientation was just for certain fields. It's a very expensive tool to create quizzes or tests, with other tools in the market such as Microsoft Forms. The value of the tool is the analytics and reports. #### Reasons for choosing TestGorilla The analytics and reports --- ### Easy to configure, but quality of the coding tests is not great - Overall rating: 4/5 - Reviewer: Daniel O. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use TG to assess developers after we've had a first interview with them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros It's easy to create your own test suite, and selecting predefined tests helps with getting started quickly. I also like the as-they-type code view - it helps to get an idea of how the developer constructs a solution - and I appreciate the automated screenshots (to my surprise all the candidates accepted video captures). I also like the logical thinking tests, although there's not really a way to see the users responses (this goes for all the questions). #### Cons I found some of the tests to be lacking in quality, sometimes resulting in frustration from the developer, or unhelpful results. For example: * the advanced SQL test is not a realistic scenario, and only has 2 outcomes: success or failure. It makes it hard to get an idea of the developers grasp of the subject, because it's just 1 giant assignment. If you get 90% right, you score 0 points. * the Laravel test does not really test the developers ability to use the framework in real life situations, but rather tests for static knowledge. * I found the PHP tests to be too simple and sometimes just poorly constructed (for example the prefilled function and parameter names are not great) I also created a custom PHP test, but the outcome verification has a bug, which will sometimes accept wrong answers (error status === true). I would have liked to see the users responses to multiple choice questions. Because of the randomness in the questionnaires, you don't know which questions they got. It would be helpful to see if maybe a user got dealt a couple of poor questions (and there are a few). It's a shame that (as a paying customer) this information is not revealed. #### Reasons for choosing TestGorilla Pricing and range of offered tests --- ### Useful but needs improvement - Overall rating: 4/5 - Reviewer: Ashlee R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros The ability to customize tests with self selection from the array provided helps the test be more specific to what we need verification of before hiring for a high demand position. #### Cons The test options are plentiful but some are confusing, the inability to do more than see 2-3 questions preview makes it hard to know if the test truly matches what you need without taking the test yourself (which should be Free to allow admin to do so and verify the test matches company needs). The timed feature on self made test questions should be more flexible, 2 minutes is unfortunately not enough time for longer test questions with lots of detailed options for slow readers. The inability to change a test after its been sent to an applicant means multiple versions of the same test for the same position now exist and theres no way to "label" it to know which version has which testers, forcing me to open each option and look through the test names to find who im looking for. More tests that are less corporate office and a few more options that match small business needs (such as time management questions which fit more corp settings than small 3 man office). --- ### Taking our recruitment to another level - Overall rating: 5/5 - Reviewer: Rob S. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros TestGorilla is an excellent way to assess candidates prior to interviewing. This initial screening makes the interview far more productive which saves us time and allows us to find the gems amongst a pile of CVs. #### Cons I find the pricing plan structure a little strange. In some ways, the free plan is preferable to the Pay as You go plan, in that it has unlimited assessment and candidate credits for the free tests.Based on this, The Pay as You Go plan, should also also have unlimited assessment and candidate credits for the free tests.I would also like to have the ability to completely delete an assessment rather than just archiving it. #### Vendor response Hi Rob, thank you for taking the time to leave us your feedback :) Glad to hear that we are helping you become more efficient and productive! Thanks for the suggestion to delete assessments, this will be passed to our Product team. Regarding the Free version of the platform, the tests in that version have a limited question bank, compared to the paid version of those tests...so there is quite a difference between the free content and the paid. Welcome to TG! Replied January 2023 --- ### Very Useful Product! - Overall rating: 4/5 - Reviewer: Hailey R. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. - Overall, it has been very beneficial to our hiring process #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros - Easy to use from an administrative point - Easy to read results - Lots of variety in the assessments already made & the option to customize - Organized nicely: can view all results in the timing they come in or by best score #### Cons - Sometimes candidates aren't granted access so we have to go in on our side to figure out why/ get it resent - candidates cannot set up their account and then return to it to take the test. From our experience, if a candidate signs up and doesn't immediately take the assessment, they will not be let in when they return to do so. Unclear if it is a system or user error in this example. #### Vendor response Hi Hailey! Great to hear that you have had a positive experience with TestGorilla so far :) Your candidates don't in fact need to create an account to take an assessment, so I would say there is some user error there. If it happens again, you can redirect your candidate to help@testgorilla.com. Welcome to the TG community! Replied August 2022 --- ### Don't subscribe to TestGorilla - Overall rating: 1/5 - Reviewer: Walid S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I didn't like nothing, and the customer service is the worst. #### Cons No trial, instant 1 year lock-in, no ability to cancel or stop auto-renewal #### Vendor response Hi Walid, Thank you for taking the time to review TestGorilla. We're sorry you didn't have a great experience and do recommend reaching out to our Customer Success team for assistance. We would also appreciate more feedback on your experience with auto-renewal - we value your experience, and it will help us improve. Looking forward to hearing from you! Replied January 2024 --- ### Great Tool - highly recommend - Overall rating: 5/5 - Reviewer: Steve M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love it and will continue to use it. We can qualify so much up front, which saves money in the long run #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros being able to set assessments to gauge the stated levels of skills is fantastic! On more than one occasion we have qualified that someone has ebellished #### Cons Not really found any yet TBH, its a great tool #### Vendor response Hi Steve, thank you for leaving us your feedback. Glad to hear that you have been able to effectively screen your candidates using our platform, and that you have saved money and time in the process! We are happy to be a part of your hiring journey :) Replied July 2022 --- ### First time user, now a life long customer. - Overall rating: 5/5 - Reviewer: Ashley B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are very pleased with our experience. It allowed us to weed out candidates that did not have full working knowledge of the skill set that we needed for the position. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I really liked that I could customize the test for our specific hiring needs. I also liked that shorter personality tests were offered. #### Cons A couple of the navigation features within the dashboard took me a little longer to figure out, but overall I don't have anything glaring that I would say I didn't like. ## More reviews [Next reviews](https://www.softwareadvice.com/recruitment-marketing-platform/testgorilla-profile/reviews/?page=2) --- TestGorilla Reviews, Pros and Cons - 2026 Software Advice