--- title: "CocoFax Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CocoFax. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CocoFax is a good fit for you!" source_url: "https://www.softwareadvice.com/fax-server/cocofax-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Fax Server Software](https://www.softwareadvice.com/fax-server/) / [CocoFax](https://www.softwareadvice.com/fax-server/cocofax-profile/) / CocoFax Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/fax-server/cocofax-profile/) Reviews [Alternatives](https://www.softwareadvice.com/fax-server/cocofax-profile/alternatives/) # CocoFax User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 51 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 3.8/5 - Value for money: 4.0/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 35 reviews (69%) - 4 stars: 6 reviews (12%) - 3 stars: 3 reviews (6%) - 2 stars: 3 reviews (6%) - 1 star: 4 reviews (8%) ### Most mentioned pros - Best service especially when calling landlines with fax machines attached - I can use my phone or computer and its so simple and wasy to upload the files you need to send even if its you taking a pic from your phone - Cocofax is the best electronic faxing tool when you must remain hipaa compliant in the healthcare industry. ### Most mentioned cons - This was a major complaint until an apparent October 2024 online data scrub. - This company is not only shady, but their software is fairly poor. - NO CUSTOMER SERVICE RESPONSE, SENT AT LEAST 10 REQUESTS FOR A REFUND AND NEVER GOT A RESPONSE ## CocoFax customer reviews Showing reviews 1-25 of 51 (page 1). ### I love cocofax - Overall rating: 5/5 - Reviewer: Paula B. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros its easy to use and also friendly app. i love it #### Cons i like it because it receive fax messages #### Vendor response Hi Paula, Thank you so much for your review. If you have any questions, concerns, or further suggestions, please don't hesitate to let us know. Replied September 2021 --- ### Absence of Customer Service - Overall rating: 5/5 - Reviewer: Shirley G. - Verified reviewer: Yes - Industry: Alternative Dispute Resolution - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Was great until the server stopped working on March 13, 2024 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Best service especially when calling landlines with fax machines attached #### Cons There is no response from the sales team or customer services --- ### Coco Fax did not deliver - Overall rating: 1/5 - Reviewer: Catherine M. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used other for free trial - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not professional #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros No pros. Did not meet expectations as it did not send my fax properly or deliver tracking report #### Cons Hard to install, kept looping to home page, did not recognize my file had multiple pages, did not provide a tracking report #### Reasons for choosing CocoFax Did not want to drive 20 minutes to the local Staples to pay for faxing at $2.00 a page. I still had to do this to meet my deadline #### Vendor response Hi Catherine, We're so sorry about the issues you've been having with CocoFax. We know how frustrating it is when you failed to send faxes or download the app. However, there is a complex mix of factors for failed faxes like transmitting error, the destination number was busy on another call, etc. Please help us improve by providing us with more information. And you will receive the tracking report for faxes via email, we suggest you check if the report goes to the spam folder or you can directly check the status in the outbox. Regarding the app installation, could you please kindly let us know which version you need for better help? Or you can just try our web app on any device without installation. Moreover, we suggest you view the fax to check the page number at the top of the file after sending it. If you're open to discussing your experience further, we can be reached at support@cocofax.com. Replied August 2021 --- ### Coco fax - Overall rating: 5/5 - Reviewer: Monet W. - Verified reviewer: Yes - Industry: Financial Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I rate it a 10 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the fact you have instant access to documents at the click of a button #### Cons no complaints great service real-time docs #### Reasons for choosing CocoFax I wanted something new for our company #### Vendor response Hi Monet, Thanks for your trust, we're thankful for amazing customers like you. For any other questions or concerns, you are welcome to contact us at support@cocofax.com. Replied September 2021 --- ### My view on the usage and functionality of CocoFax - Overall rating: 5/5 - Reviewer: Abdulbasit I. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Sending faxes overseas #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros How easy it is to view your fax reports, keep tab on how much you've spent on sending faxes and even the duration it took to send them. I would have loved it more if free faxes (just a few for testing) are given to first time users to test out the system before committment. #### Cons It's ease of use and reporting style. The cost of sending is known and you can easily use a fax number from other regions without actually leaving there #### Reasons for choosing CocoFax The onboarding process is easier than those i have used. #### Reasons for switching to CocoFax The onboarding process is a little cumbersome. --- ### Failed Inbound Faxes - Overall rating: 1/5 - Reviewer: Randy H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered It was good at first....slowly spiraled as important inbound faxes kept failing. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Ease of use. [SENSITIVE CONTENT] is a good customer service rep. #### Cons The software seems to be outdated or lines are old. 90% of my faxes started failing after 7 months of being with them. They would tell me its the sender's fault, despite the fact it kept happening with multiple senders. Come to find out they timed out. This means Coco servers are prehistoric. A 7 page inbound fax is to large and it will fail. The tech team will say...its the senders fualt....whatever. #### Reasons for choosing CocoFax ease of access --- ### Fast and simple - Overall rating: 5/5 - Reviewer: Edith W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered I love this online fax service which saved my time waiting around the fax machine. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros cocofax enable me to port my number in so that I can better manage all my fax numbers. #### Cons Nothing dislike right now. Technical support reponses so fast whenever I got a problem. #### Vendor response Hi Edith, Thank you for your review. We truly value your feedback and look forward to hearing more from you more often. Replied August 2021 --- ### Some glitches - Overall rating: 3/5 - Reviewer: Laurie h. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Midline experience due to the glitch in reporting the fax delivery incorrectly every single time. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I liked the fact this seemed easy to use and I could sent it to an email as well. #### Cons The software tells me my fax didn't go through every single time and in reality it went through just fine. That is annoying as I have to take an extra step and call my client. #### Vendor response Hi Laurie, Thank you for bringing this issue to our attention. We're so sorry that you received the wrong notification. Our tech support team is prioritizing the issue you're facing, and we're currently looking into how this could have happened. We would appreciate it if you would provide us your email address or more information on your experience. We can also be reached at support@cocofax.com. Replied August 2021 --- ### Support nonexistent - Overall rating: 5/5 - Reviewer: Ed C. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. limited #### Ratings breakdown - Ease of use: 1/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Not sure too early to tell It could be goo just don't know yet #### Cons No user support I am having and issue and there is no one to contact #### Vendor response Hi Ed, Thank you for bringing this to our attention. I'd like to sincerely apologize for the experience you had before. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future. If there's anything else that I can help you with at the moment, please feel free to reach out and I would be more than happy to help. Replied August 2021 --- ### The best online fax service. - Overall rating: 5/5 - Reviewer: Kennedi P. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered I think cocofax is a great fax service that can make faxes more and more accessible. Anyone who requires faxing should give it a shot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can use Cocofax to fax electronically via any device and browser, cocofax made fax easier for me and my company to simply log in and prepare all the services for me. #### Cons One thing I have to mention is that we need to connect to the Internet to use cocofax. Sometimes if I cannot connect to the Internet, sending a fax will be a concern. #### Vendor response Hi Kennedi, Thank you so much for the excellent feedback. We are happy that you enjoyed your experience with us. Please kindly note that faxing requires an internet connection. For any other questions or concerns, you are welcome to contact us at support@cocofax.com. Replied August 2021 --- ### simple - fast - Overall rating: 5/5 - Reviewer: Peter Y. - Verified reviewer: Yes - Industry: Plastics - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros simple and fast and can connect to gmail #### Cons Too expensive to send faxes outside US , it cost 10 times the normal rtae #### Vendor response Hi Peter, We're so sorry to hear your experience was less than 5-stars and did not meet your expectations. Please help us improve by providing us with more information. If you're open to discussing your experience further, we can be reached at support@cocofax.com. Replied September 2021 --- ### CocoFax - Overall rating: 5/5 - Reviewer: Jeremy L. - Verified reviewer: Yes - Industry: Wholesale - Company size: 201-500 employees - Product usage: Used monthly for less than 6 months - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The system is easy to use and convenient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CocoFax is a great tool for sending and receiving faxes once in a while. #### Cons The cost of this service is lower than some platforms, like Efax. Although, I still feel the cost is to high for someone only using fax every once in a while. It should have an option for per fax. #### Vendor response Hi Jeremy, Thank you for your feedback and for bringing this to our attention. We've taken your thoughts to heart and we're planning on making some internal changes based on your recommendations. Replied September 2021 --- ### CocoFax is worth to try and trustworth - Overall rating: 4/5 - Reviewer: Louie D. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Easy to use and provide all the basic fax features #### Cons Cannot keep the phone number once I stop the subscription. #### Vendor response Hi Louie, Thanks for your trust. Please note that the fax number may be expired if you stop the subscription. We look forward to serving you again soon. Replied September 2021 --- ### Finally Fax From Mac - Overall rating: 5/5 - Reviewer: Theresa C. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: Self-Employed - Product usage: Used other for less than 6 months - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very helpful in sending communications to unemployment. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I appreciate being able to fax without using a separate fax machine. #### Cons I don't recall having any issues with using it. #### Vendor response Hi Theresa, we truly appreciate you taking the time to send us such a terrific review regarding to your CocoFax experience. Please let us know if you have any additional questions or require further support as we are always here to help. Feel free to let us know at support@cocofax.com. Replied August 2020 --- ### Great quality service - Overall rating: 5/5 - Reviewer: Gumercindo B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used monthly for free trial - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Is a great quality product, stable and good UI #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to use, stable interface, friendly options, light UI #### Cons Need to activate to trail to see the full options, but will be something like gray disabled options, may confuse the number asignation, in some point my number was different that the initial showed. #### Vendor response Hi Gumercindo, thanks so much for your valuable feedback in regard to your experience with CocoFax. If you subscribe to CocoFax, your initial free fax number will expire which is because the initial one has been taken over by another free user. Please let us know if you have any additional questions or require us in the future. You can reach out to us at support@cocofax.com Replied August 2020 --- ### Easy fax solution! - Overall rating: 4/5 - Reviewer: Paul J. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used monthly for free trial - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The ability to fax from my computer and see which ones reached their destination and which did not. #### Cons Does not support group fax, needs ability to resend fax with out putting number back in and attachment #### Vendor response Hi Paul, Thank you so much for sharing your CocoFax experience with us. We are delighted to receive your insightful opinion and would always be taking it into great consideration. We have recently released the feature of group fax. Should you have any further concerns, please let us know at support@cocofax.com at any time. CocoFax Customer support. Replied July 2020 --- ### Good Virtual Fax number - Overall rating: 5/5 - Reviewer: Chandu N. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used monthly for free trial - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are into staffing business #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is really good to use and easy to deploy #### Cons as of now none, i will explore for few more weeks and will update. #### Vendor response Hi Chandu, Thank you for your feedback. We value your input and encourage you to let us know more details about your experience with us. Replied September 2021 --- ### Poor Support and Functionality - Overall rating: 1/5 - Reviewer: Kevin B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Wow. I rarely write bad reviews. This company is not only shady, but their software is fairly poor. I have canceled my credit card because there is also no way to cancel auto-renew without support which is non-existent. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Upon using CocoFax, I found it to serve my needs. However, everything went downhill from there. #### Cons Customer Support: I accidentally selected the annual plan when paying for the service. I reached out to support multiple times. Zero response. Functionality: Buyer beware. Even if you do not care about customer response, you will be incredibly frustrated with the countless times the faxes drop. Happens probably 20% of the time. #### Reasons for switching to CocoFax The product is not equipped for sending faxes, a core need from an e-fax company. --- ### Scam company that scrubbed online presence - Overall rating: 2/5 - Reviewer: Barbara F. - Verified reviewer: Yes - Industry: Government Administration - Company size: 10000+ employees - Product usage: Used monthly for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Scam company. I wish I had driven the hour to Bethesda to hand deliver my sensitive documents and driven an hour back. Probably illegal #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros You can send faxes as easily as you can send an email, though the resolution is what gets through #### Cons You cannot unsubscribe. Ever. Period. This was a major complaint until an apparent October 2024 online data scrub. You could click "unsubscribe" on your online account, and you'd get a "Thanks! Someone will contact you shortly!" No one would ever contact you. They had no phone number or other contact info. They marked your monthly subscription as recurring so that even if you contacted your bank, they withdrew their $7 every month. Forever. I'm extremely concerned that a company can just scrub so many reviews and lure customers in again. #### Reasons for switching to CocoFax CocoFax is a scam and gets to be expensive --- ### People do still fax - Overall rating: 5/5 - Reviewer: Heather S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Technology is amazing, from my little phone and with the receivers printer paper. A show ready menu or cost evaluation is instantly and professionally in the hands of the person I need. New meaning for "From my Kitchen to Yours". #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Now.we are closed and still working but from home, like kitchen table office. Ideas for menu design, ingredient list and all restaurant needs are bring upgraded and shared with each other. Our food purveyor wanted a fax sent so he had an immediate hard copy. A fax? Coco Fax read the easiest and said it did everything we needed. Fast download, Coco Fax easily got the documents ready to send, we could preview and edit and get a fax number for the restaurant, on my phone. It did everything it said and I was easily able to fax a professional document to the person I'm relying on to reduce food costs so their Chef could prepare the menu on site. #### Cons I can't complain, download was quick and does not take space or run down battery. Compatibility was perfect and my papers were faxed with speed, how I wanted and it was from my kitchen table. #### Reasons for choosing CocoFax The description was fact by fact and simple. There was no building up with fluff and fill. Coco Fax does this, this and this. Peroid. Ok sold, and it does what it says. #### Reasons for switching to CocoFax I had a new phone with no faxing app downloaded. I searched and saw Coco Fax, the name stuck out so I downloaded and sent faxes. #### Vendor response Hi Heather, We are incredibly grateful that you took the time out to share your feedback with CocoFax. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience, it means the world to our entire team! Replied July 2021 --- ### Work needs to be done- good concept - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The software is very easy to download and get set up. The user interface is slick. #### Cons When it times comes to fax you enter the fax you must go through and hit the add recipient button. That button should be a different color because it seems optional. Last, the app only sent a handful of faxes correctly and it did not receive faxes at all. I had my employee use a real fax machine and I received faxes perfectly. So it appears there is a glitch between sending to and receiving faxes from a real fax machine. #### Reasons for choosing CocoFax Because i had used fax before and was not sure if they received faxes as well. I was looking for a internet fax solution that sent and received faxes without incident. #### Vendor response Hi there, Thank you for you review. We are sorry at this time CocoFax failed to meet your expectation. In fact, you can save the number as a contact so you will not have to enter the fax number again. The color is grayed out and will turn green just to let you know that you have entered a valid number. As to the receiving issue, there could be some glitch. You may kindly let us know via chat or email and we would be more than happy to help. Feel free to message us at support@cocofax.com if you have any further questions as we are always here to help. Replied September 2020 --- ### HIPAA Compliant electronic faxing - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for free trial - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Cocofax is the best electronic faxing tool when you must remain hipaa compliant in the healthcare industry. It is also very user friendly. #### Cons It is not specific to CocoFax, apparently there is no way to "fax" without a fax number. It would be great to not need a fax number. #### Vendor response Hi there, We're so happy that you are pleased with CocoFax. We strive to deliver the best customer experience, and it makes our day to know we have accomplished just that. Replied September 2021 --- ### Online FAX services - Overall rating: 5/5 - Reviewer: Henry B. - Verified reviewer: Yes - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Avoiding a land line and the cost of service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I don't need a separate line for sending or receiving FAX documents. #### Cons I have not yet found a FAX template that I could use outside of email. #### Reasons for choosing CocoFax I prefer to work with Google browser, some were Windows 10 based, but not Google. #### Reasons for switching to CocoFax I knew there were multiple companies that would help me do without buying additional equipment. I looked at several, but chose your product. #### Vendor response Hi Henry, We are incredibly grateful that you took the time out to share your feedback with us. I'm going to pass along your request to our product development team to see if they can consider the template feature. I'll be sure to keep you updated. Replied August 2021 --- ### so easy to use - Overall rating: 5/5 - Reviewer: Jennifer C. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I absolutely LOVE this product. I can use my phone or computer and its so simple and wasy to upload the files you need to send even if its you taking a pic from your phone #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that I can do this by phone or email bc no one has a fax machine anymore #### Cons i wish we could earn more free pages. There may be a way and im overlooking it but i dont think there is. #### Vendor response Hi Jennifer, Thank you for taking the time to share your feedback with us. We suggest you get the invite link on your control panel to invite others to get more free pages. For any other questions or concerns, you are welcome to contact us at support@cocofax.com. Replied September 2021 --- ### Best Fax app services - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Online Media - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The provision of a free fax number makes CocoFax outstanding. The ability to send fax from computer and to send fax from Gmail has been made easy with CocoFax. #### Cons I feel there should be a manual for how to fax from iPhone so that users don't undergo the stress of looking it up. #### Vendor response Hi there, Thank you so much for sharing your experience with CocoFax. We're sorry to know you have problems faxing from iPhone, actually you can find the guide in our help center. If you'd like to discuss how we could've made your experience better, please email us at support@cocofax.com at any time. Replied July 2021 ## More reviews [Next reviews](https://www.softwareadvice.com/fax-server/cocofax-profile/reviews/?page=2) --- CocoFax Reviews, Pros and Cons - 2026 Software Advice