About FAX.PLUS

FAX.PLUS is designed to help small and midsize businesses receive and send faxes through various devices including PCs and mobile devices. It allows managers to provide role-based access to users, handle data encryption and archiving and configure workflows via a unified platform.

Features of FAX.PLUS include data management, delivery tracking, single sign-on (SSO), blacklisting and analytics. FAX.PLUS provides an API and supports integration with Zapier, which allows users to connect the system with various third-party platforms such as Zendesk, Slack, Zoho, Salesforce, and more.

Pricing is available on a monthly or annual subscription and support is extended via phone, email and other online measures.


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14 Reviews of FAX.PLUS

Average User Ratings

Overall

3.86 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(8)

8

4 stars

(2)

2

3 stars

(1)

1

2 stars

(0)

0

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

October 2021

User Profile Picture

Kimberly from KIMBERLY ANN CROSBY

Verified Reviewer

Company Size: 1 employee

Industry: Accounting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

5.0

October 2021

Simple and price worthy

FAX.PLUS is a very efficient product for most small businesses. If you get to the large scale of sending over 500 faxes a month this might not be the way to go. I found it reliable sensible and simple all for a good price.

Pros

I loved that all faxes can be done from one simple app on my phone. I found email to fax to be a great feature in making work processes seamless and fast. Very fast delivery for faxes outgoing and incoming were a great advantage for productive work flow.

Cons

I don't have too much to complain about but will say that certain features do cost extra. My con is just that it is not a one price for all. I could see text to fax becoming a thing of the future which I do wish was offered.

September 2019

Robert from Madison School District

Company Size: 501-1,000 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

Google Integrated Paperless Faxing with Single Sign On

The company has been very responsive. We have requested several features, and within a matter of a week or so, those features appeared in the product. Support (I believe) is only via email/ticket, but they are very responsive, and capable of understanding customer needs and working to accommodate them quickly.

Pros

Very modern, easy, clean user interface Single Sign On with Google account Fax from Email, Google Docs, etc Fax from mobile app Takes POs from School Districts A joy to use. Our users love the product. Hosted, and just works.

Cons

The software is not 100% enterprise ready yet. You cannot have more than one administrator currently. The development team seems to be actively working on adding features like this, however. DIDs can often sell out in our local area code. Company is located outside of the US, and while they do take POs, it's kind of a hassle for us Everything is prepaid, which is unusual for a School District While the admin interface is clean, it would be nice to a little more functionality / ease of use (i.e. buy multiple numbers at once, multiple admins, show list of users assigned to a fax numbers without having to click on each number) We don't require it, but I do not believe there are any MFP plugins

Reasons for Choosing FAX.PLUS

User Interface, Price, Simplicity

Reasons for Switching to FAX.PLUS

Xmedius is stuck in 1995 - the user interface is so dated it's scary.

January 2021

Manoj from Allergy, Asthma & Food Allergy Centers

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

January 2021

Terrible customer service and implementation

We imported two fax lines to fax plus and had multiple users who could access the faxes. It was never explained that every user who potentially had access to the fax (showing up in their inbox) counted as an individual fax. So, if someone faxed us 2 pages, but 25 people had access, then it counted as 40 pages. We receive hundreds of faxes, so multiply that by 25. When we ran out faxes within days, we contacted the company to ask why this was. They explained the situation and then said we would have to pay more to start receiving faxes again. I explained that without a clear explanation of this prior to implementation, it seemed crazy to charge as even more, and we simply requested they reset our fax number, since it had literally only been a couple of days since we implemented faxing through them. They refused, which seemed short sighted when dealing with a medical practice of 7 providers. Their management/customer service team decided to just collect the one month's worth of charges from us rather building a long-term, lucrative relationship that would have lasted for several years. We asked for this to be escalated, but it never was. Therefore, we ported our numbers away from them and are happy to have done so. Hope their [SENSITIVE CONTENT HIDDEN] reads this and works with their customer service team. No matter how good the technology is, without adequate customer service....

Pros

That faxes from multiple offices can be accessed online.

Cons

Only allows one administrator rather than multiple administrators.

Reasons for Choosing FAX.PLUS

Seemed cost effective, and the reviews said they were responsive (not the case). In addition, the sales person was effective.

August 2020

Dave from Cornerstone Clinic

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

1.0

Functionality

4.0

August 2020

Stay away if you use more than a few pages per month!

Great product. Not good interaction with customer service.

Pros

Features and ease of use were quite good. Never had a complaint about that.

Cons

IF YOU BUY A FAX NUMBER FROM FAX.PLUS THEY ABSOLUTELY WILL NOT PORT IT OUT! So, when we outgrew their plan and needed a more economical/unlimited plan, they would not port our number after six attempts at email/phone (which they never answered). Their only answer: "I am very sorry, once again, but unfortunately, the numbers purchased from FAX.PLUS are not portable as per our terms of service. Please let me know if you have any other questions." I know that the number is owned by Inteliquent and could be easily ported if they would just get me the PIN number, but they refuse to give it to me, so I either get a new FAX number for my business or suffer the prices that Fax.Plus has for mid-volume FAX use.

Reasons for Choosing FAX.PLUS

Integration with Google services.

April 2019

Lucas from Prestiga Care

Verified Reviewer

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

FAX.PLUS encrypts fax files and integrates well

Pros

Due to the nature of our firm, we still need to send and receive faxes on a daily basis. FAX.PLUS is HIPAA compliant and encrypts fax files. Therefore, we can rely on its security and privacy. It has integrated into our system well and we have also enabled the Slack integration so we can be notified of an incoming fax in our channel. I use FAX.PLUS almost everyday at work and I usually use the web app to send and receive fax from computer.

Cons

FAX.PLUS enables us to search for fax files using the notes we add manually for each document. BUT, I was hoping to have an OCR feature, so we could search through the content of documents as well.