FAX.PLUS is a very efficient product for most small businesses. If you get to the large scale of sending over 500 faxes a month this might not be the way to go. I found it reliable sensible and simple all for a good price.

I loved that all faxes can be done from one simple app on my phone. I found email to fax to be a great feature in making work processes seamless and fast. Very fast delivery for faxes outgoing and incoming were a great advantage for productive work flow.

I don't have too much to complain about but will say that certain features do cost extra. My con is just that it is not a one price for all. I could see text to fax becoming a thing of the future which I do wish was offered.

The company has been very responsive. We have requested several features, and within a matter of a week or so, those features appeared in the product. Support (I believe) is only via email/ticket, but they are very responsive, and capable of understanding customer needs and working to accommodate them quickly.

Very modern, easy, clean user interface Single Sign On with Google account Fax from Email, Google Docs, etc Fax from mobile app Takes POs from School Districts A joy to use. Our users love the product. Hosted, and just works.

The software is not 100% enterprise ready yet. You cannot have more than one administrator currently. The development team seems to be actively working on adding features like this, however. DIDs can often sell out in our local area code. Company is located outside of the US, and while they do take POs, it's kind of a hassle for us Everything is prepaid, which is unusual for a School District While the admin interface is clean, it would be nice to a little more functionality / ease of use (i.e. buy multiple numbers at once, multiple admins, show list of users assigned to a fax numbers without having to click on each number) We don't require it, but I do not believe there are any MFP plugins

We imported two fax lines to fax plus and had multiple users who could access the faxes. It was never explained that every user who potentially had access to the fax (showing up in their inbox) counted as an individual fax. So, if someone faxed us 2 pages, but 25 people had access, then it counted as 40 pages. We receive hundreds of faxes, so multiply that by 25. When we ran out faxes within days, we contacted the company to ask why this was. They explained the situation and then said we would have to pay more to start receiving faxes again. I explained that without a clear explanation of this prior to implementation, it seemed crazy to charge as even more, and we simply requested they reset our fax number, since it had literally only been a couple of days since we implemented faxing through them. They refused, which seemed short sighted when dealing with a medical practice of 7 providers. Their management/customer service team decided to just collect the one month's worth of charges from us rather building a long-term, lucrative relationship that would have lasted for several years. We asked for this to be escalated, but it never was. Therefore, we ported our numbers away from them and are happy to have done so. Hope their [SENSITIVE CONTENT HIDDEN] reads this and works with their customer service team. No matter how good the technology is, without adequate customer service....

That faxes from multiple offices can be accessed online.

Only allows one administrator rather than multiple administrators.

Great product. Not good interaction with customer service.

Features and ease of use were quite good. Never had a complaint about that.

IF YOU BUY A FAX NUMBER FROM FAX.PLUS THEY ABSOLUTELY WILL NOT PORT IT OUT! So, when we outgrew their plan and needed a more economical/unlimited plan, they would not port our number after six attempts at email/phone (which they never answered). Their only answer: "I am very sorry, once again, but unfortunately, the numbers purchased from FAX.PLUS are not portable as per our terms of service. Please let me know if you have any other questions." I know that the number is owned by Inteliquent and could be easily ported if they would just get me the PIN number, but they refuse to give it to me, so I either get a new FAX number for my business or suffer the prices that Fax.Plus has for mid-volume FAX use.

My overall experience with FAX.PLUS has been great. The service is easy to use, efficient and reliable. The customer service is excellent and the team is always willing to help out with any questions or problems I have. I have found that the rates are very reasonable and the quality of the faxes is very high. I would highly recommend using FAX.PLUS for any faxing needs.

I liked that Fax Plus is a great, easy-to-use software that allows you to send, receive, and manage faxes electronically. It has a user-friendly interface and is really easy to set up and use. The customer service is also great, and they are very responsive to any questions or issues you may have. I also liked that the software is secure and has a lot of useful features like auto-retry, customizable cover pages, and multiple file formats.

The main downside to fax plus software is that it can be difficult to set up and maintain. Additionally, most fax plus software requires a subscription fee and a dedicated fax line, which can increase costs. Additionally, some fax plus software may require additional hardware or software that can be costly to purchase. Finally, some fax plus software may require additional training for staff members to understand how to use it properly.