Biscom Digital Fax 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Biscom Digital Fax

4.6

(49)

Pricing

Pricing available upon request

About Biscom Digital Fax

FAXCOM is an on-premise and cloud-based fax server software designed to help businesses send and receive faxes on a centralized platform. Professionals can receive faxes using Simple Mail Transfer Protocol (SMTP) and distribute documents in PDF format.

FAXCOM provides an inbox, which allows organizations to view and access transmission details such as senders’ address, received date, number of pages, and delivery status. Managers can encrypt confidential information and configure access permissions to prevent the exploitation of sensitive data. Additionally, it lets users broadcast faxes to multiple recipients and ensure compliance with HIPAA, SOX and FERPA regulations.

FAXCOM enables businesses to integrate the platform with various third-party email applications, such as Microsoft Outlook, Gmail, Office 365 and more. Pricing is available on request and support is extended via phone, email and other online measures.

Biscom Digital Fax Screenshots

Biscom Digital Fax Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Biscom Digital Fax Features

Popular features found in Document Management
Access Controls/Permissions
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Classification
Document Editing
Document Generation
Electronic Signature
File Conversion
File Sharing
Third-Party Integrations
Version Control
More features of Biscom Digital Fax
Active Directory Integration
Activity Tracking
Alerts/Notifications
API
Audit Trail
Automated Routing
Data Mapping
Delivery Tracking
Electronic Faxes
Email to Fax
Fax Management
Fax to Email
File Management
File Transfer
FoIP
HIPAA Compliant
Metadata Management
Multiple User Accounts
Phone Number Extraction
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Self Service Portal
Status Tracking
User Management
Whitelisting/Blacklisting
Workflow Management

Biscom Digital Fax Integrations

Gmail

Microsoft Outlook

Biscom Digital Fax User Reviews

Overall Rating

4.6

Ratings Breakdown

63%

33%

Secondary Ratings

Ease of Use

4.4

Value for money

4.4

Customer support

4.5

Functionality

4.3

Terri C.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Faxing business administation

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I've supported other faxing solutions that were not as intuitive as the Biscom product, so I appreciate how easy it is to use Faxcom. The Biscom Support team is top-notch, know their product and respond to my questions quickly, which makes my job a lot easier.

Cons:

Honestly, no cons come to mind. I've used the Biscom product for over 5 years and have not encountered any issues that the Support team could not resolve.

Vendor Response

Thank you - it's always great to hear that we're able to provide a great solution for your faxing needs. Our support team is very knowledgeable and takes personal pride in the fact that they can resolve any issue. With over 30 years of helping enterprises with their faxing issues, there isn't much that stumps them. Thank you for being a customer. - Bill Ho, CEO

Replied November 2019

Andrew V.

Verified reviewer

Health, Wellness and Fitness

201-500 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Great product for automated or on demand faxing.

Faxcom has been an integral part of our day to day faxing solution. We have integrated it with Interbit Data's Net Delivery product to auto fax out of our EMR. It works flawlessly. We also use it daily as a end user digital faxing solution. We have created global address lists for the entire hospital to easily fax documents to the correct fax numbers. Great product! Highly recommend.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This product is easy to setup and use as automation software for use with other vendors or as an end user on demand faxing solution.

Cons:

I don't really have any negatives about this product.

Vendor Response

Thank you. Fax in healthcare is used as an interoperability technology - all digital and much easier to manage and track, and significantly faster than the old paper fax/fax machines that were prevalent in healthcare before. - Bill Ho, CEO

Replied December 2019

Michael J.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed December 2019

Cumbersome process to import faxes

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are lots of good features and a good value

Cons:

Training our staff was extremely difficult. The process for taking an electronic fax and importing it into our electronic record system was extremely cumbersome and required hiring additional staff.

Vendor Response

Thank you for your feedback. We'll be in touch with you about your training difficulties - I am sure we can help you. - Bill Ho, CEO

Replied December 2019

Jennifer F.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Works well with our EMR - GE Centricity

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

FAXCOM integrates well with our EMR software. I really think the best aspects are that confirmations of faxes sent go right into the medical record and it is pretty easy to manage failed faxes without leaving the EMR.

Cons:

I think that there are many things that could have been improved over the years but the product really hasn't changed. The price is good for what you get but we would be willing to pay more if it was easier to use.

Reasons for choosing Biscom Digital Fax

We choose FAXCOM because of its relationship with our EMR system.

Vendor Response

Thank you, the EMR integration with Centricity and the ability to manage failed faxes is nice. Would love to hear from you more specifically on updates you'd find useful - we'll be in touch. - Bill Ho, CEO

Replied December 2019

Joshua C.

Verified reviewer

Medical Practice

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Faxing Is Still A Thing

Being able to go digital has saved tremendously on paper and labor over traditional faxing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best thing is probably the support. They are responsive and thorough.

Cons:

The setup, configuration and administration uses a complex, outdated and counterintuitive UI. It's a good thing they have good support. It also doesn't make the transmission problems of traditional faxing go away and troubleshooting such issues is very difficult -but that may just be the nature of the beast, not a failure of Biscom.

Vendor Response

Digital fax is a huge improvement over traditional/legacy fax - you're right - all the paper and labor issues are gone, but don't forget telephony and toner. Both contribute to cost and inefficiency. Thank you for your feedback. - Bill Ho, CEO

Replied November 2019

Gary B.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for more than 2 years

Reviewed October 2023

Biscom Just Works

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Once Biscom is setup in your environment, it requires little to no maintenance. There chance for a downtime is rare but, when it happens, the support team is always on top of things.

Cons:

I can't think of anything that I don't enjoy about Biscom.

Mia O.

Verified reviewer

Government Relations

201-500 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Mia from TAG

It is a great product that just works.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The multiple ways to distribute faxes. It's so easy to obtain a new fax number on the web. A lot can be done on the web.

Cons:

I wish that there was a feature that if the fax doesn't go through it notifies the user instead of a static email address. I wish that there was a way that it would automatically connect with office 365 services and we wouldn't need to have an on premise server.

Vendor Response

If you're looking for a cloud solution, we can help. No changes to the user interface, but with cloud, you won't have to spend time managing or administering your system. Let us know if you want to discuss an easy migration to cloud fax. - Bill Ho. CEO

Replied December 2019

Jacqueline S.

Verified reviewer

Media Production

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Functionality

Over the years Faxcom has been a reliable tool for our company. Over the past few years we have had only a few problems which were resolved in a timely manner.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was easy to coordinate the installation of this software and setting it up for use. The customer support was great.

Cons:

Limited interaction after setup regarding software updates or enhancements

Reasons for choosing Biscom Digital Fax

At the time we purchased Faxcom it was the only product available that met all of our needs.

Vendor Response

Thank you for this feedback. We're glad it was easy to deploy and that your issues were take care of. All of our updates are and enhancements are delivered through our newsletter, so come to our web site to sign up. - Bill Ho, CEO

Replied December 2019

Jeff R.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Great faxing solution

Faxcom is a great faxing solution and support is top notch!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy for users to use and understand. Being able to print to the faxcom printer to send faxes is very nice.

Cons:

Server side of the application can be cumbersome at times.

Vendor Response

The FAXCOM printer driver basically fax-enables any application that can print! Glad you're taking advantage of this feature. You might want to sign up for a training class where you'll get some in-depth training on the server and how to configure and optimize. Everyone who takes our training is excited to go back and implement new ideas and capabilities they didn't know they had. - Bill Ho, CEO

Replied December 2019

Raul S.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Easy to redeploy and rebuild

Recently had to redeploy FAXCOM on Azure. The deployment went easier because of the Helpdesk and the business workflow

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and to understand the business logic the reverse engineering the deployment

Cons:

The integration of physical computer and cloud service

Reasons for choosing Biscom Digital Fax

Now, already in deployment

Vendor Response

Thank you, Raul, for the review. I would like to know more about the cloud service and physical computer integration. If you are up to it, I'd like to learn more so I can understand what we can do to help. Happy to hear about the Helpdesk and business workflow! From all of us at Biscom, thank you. - Bill Ho, CEO

Replied November 2019

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