We disposed of our fax machine in 2008 but there are some industries and organizations that still require documents to be faxed such as the IRS and pharmacies. Faxcom allow us to work with these entities without being tethered to the office or running to a Kinko's, UPS Store or a copy shop.

The ability to send or receive a fax anywhere from any device. Adding security to an inherently insecure technology -paper faxes sitting on a fax machine. (This adds versatility to the technology and makes it appropriate for verticals that are regulated or have more stringent security requirements.) Safeguards to prevent unauthorized use. Automatic scan to document.

Metered pages and a cost per page over allotted pages. Would prefer it be a flat fee for unlimited pages.

I used Faxcom with another company prior to the company I am currently at. During my interview I asked what they used and it was your traditional way of submitting a fax. By the time I started in my new role it had already been ordered and was waiting for me to set it up. I have since set up multiple other users who love the software. I constantly share this with my peers and colleagues in the industry and once I show them its ease of use they demand for it from their companies.

Simple to use, no need to wait for multiple fax pages to go through and then wait for a confirmation. Simply put in the designation info, attach files, write any notes and hit send. It will even email you if your fax did not go through.

To get or to make a fax cover sheet was very tedious. Wish there was a simpler way to do so. Took multiple days to get it right with the help of their support team.

None

Client interface appeared functional and easy to use

Does not support protocols it claims too, does not work with SIP trunk, Support is unhelpful, constantly drops or loses faxes

Great Product, not only a cost savings, but an environmental savings as well.

The Faxcom product is doing exactly what we were promised it would do. Setup was a cinch, and the customer service team walked us through every step. They can be counted on to pick up the phone right away if there are any issues. Great customer service, a great product, and a cost savings.....What else could you ask for?

The software was great, but it took us awhile to be able to receive invoices via email.

We transitioned from a home grown software/fax board solution that we had to reboot and tweak almost constantly. Biscom Faxcom was selected to replace that and has been everything we could have asked for.

Easy of use, ability to control how faxes are handled and delivered.

Lack of communication regarding available software upgrades.