About GFI FaxMaker

GFI FaxMaker is a fax server software designed to help businesses in banking, finance, healthcare, insurance, legal, travel, manufacturing, government and other sectors send, receive and manage faxes. Administrators can include attachments, content and subject line to send documents via email applications using the fax number.

The platform offers an OCR module, allowing managers to search for specific content across various faxes and identify people’s names. GFI FaxMaker enables teams to archive faxes, set-up routing rules for incoming or outgoing faxes and ensure compliance in accordance with regulatory protocols. Additionally, operators can utilize pre-built cover sheets and spell checkers to create content.

GFI FaxMaker offers an application programmin...


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3 Reviews of GFI FaxMaker

Overall rating

2.33 / 5 stars

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August 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Functionality

3.0

August 2019

Cheaper Than Alternatives

It's reliable in that we've never run into it malfunctioning. It doesn't require frequent updates or constant money-grubbing.

Pros

GFI Faxmaker has been reliable and is able to be customized by Group Policy. Its cost is definitely appealing. It allows for custom cover sheet messages on a per-user basis.

Cons

Faxmaker is quite rudimentary. Its Tab function can often fail which means you have to click into the To: field. This sounds minor, but when sending many faxes a day (as a referral clerk, medical records clerk, etc.), this can be cumbersome. Changing the cover image is an absolute pain as there is no real administrative interface. It's simply XML code that must be manually updated.

Reasons for Switching to GFI FaxMaker

Cost and reliability.

July 2019

Jennifer from Smith-Weiss Shepard, PC

Company Size: 11-50 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Customer support

1.0

Functionality

3.0

July 2019

NO customer support

I can't wait to get away from this service.

Pros

It's supposed to be acceptable (according to my IT people) but my experience with it has been unfavorable.

Cons

Their admin area is not intuitive. Getting a real human to address any kind of support question is virtually impossible. They prompt you to re-up your prepaid fax account really early.

June 2021

Gordana from Childrens Lung and Sleep Associates, LLC

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

1.0

Functionality

1.0

June 2021

GFI is frequently not working well and there are no customer service support

Pros

it OK if its working and when its working

Cons

We have Allscripts EHR and therefore we are forced to use GFI. Customer service is non existing. Emails that I am receiving from them are always for some reason deleted (blank). We can never log into the account without the problem; our account seems to be always frozen. It takes days to get in touch with somebody. I can't wait to try something different

Reasons for Choosing GFI FaxMaker

because I use Allscripts EHR ; we did not have a choice.