iFax vs Updox

RATING:

4.8

(361)

iFax has 361 reviews and a rating of 4.78 / 5 stars vs Updox which has 110 reviews and a rating of 4.23 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (361)
4.2 (110)
Ease-of-Use
5 / 5
4.5 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
5 / 5
4 / 5
Last Review Written
May 11, 2023
April 17, 2024
Pros/Cons
  • Pros

  • It is cheaper compared to other providers, the ease of use and its design is very intuitive and easy to use. We personally take care of it a lot when it is necessary to solve a problem or unforeseen.
  • I could fax documents uploaded in my Google Drive easily thanks to ifax. The application is user friendly with easy functionality.
  • Cons

  • Inability to cancel and having to dispute with credit card company.
  • I did not see where there was a problem that needed to be addresses.
Read all user reviews
  • Pros

  • Easy to use good service very good customer service and help.
  • Not only did the video chat function help with seeing patients during a world-wide shut down, we were also able to navigate faxes, emails and communicate with our patients on one easy to use platform.
  • Cons

  • At first, setting this up is very confusing. You need to have assistance from the company in order to set this up with your printer or computer device.
  • There is no virtual waiting room so is difficult to schedule the calls. It takes very long to wait for patient to answer.
Read all user reviews
Pricing Range
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$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos