mFax
About mFax
mFax Pricing
Pricing is available on monthly and annual subscriptions as follows: Solo: $12 per month or $10 per month if paid annually for 250 pages/month and 1 user Team: $29 per month or $25 per month if paid annually for 500 pages/month and 5 users Business: $59 per month or $50 per month if paid annually for 1000 pages/month and 15 users Infinity: $119 per month or $99 per month if paid annually for 2500 pages/month and 50 users
Starting price:
$12.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for mFax
1 - 5 of 80 Reviews
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
mFax Has Saved me
was looking for a good fax platform to get all my clients that was easy to use and even that, the program need to be HIPPA Complaint and cost effective. I thinks I hit the lotto when I found this company.
PROS- The most I have liked is the console management, the ease of use of the interface. The ease of management of multiple accounts and the excellent support.
CONS- The error resolutions book is a lil bit tricky to get used to.
Reason for choosing mFax
Hippa Compliance and the openess to sign a BAA.
Reasons for switching to mFax
BAA Agreement, Hippa Compliance, Ease of use.
Kevin
Telecommunications, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2019
White Label fax service filled a need
We have about 25 business customers on board now, including a reseller of ours who now has his own reseller portal and can create his own accounts - but still under our master account. Yes, it gets complicated, but it works.
PROSWe deliver VoIP service to our customer base via public internet trunk connections - but faxing is not going to work consistently on VoIP. Until we signed up with mFax/Documo we were sending our phone customers to efax or other providers. Now we have a branded fax solution and we don't have to refer business to competitors. Support has been awesome!
CONSIt takes some getting used to, to understand the hierarchy of child accounts and how they are managed.
Reason for choosing mFax
personal service, great support.
Jon
Telecommunications, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Works Beautifully
Great happy to be using it.
PROSEase of use of the web interface. How quickly we get responses back on orders and it works better than the company we were using
CONSPrice per page stings a bit when we have big medical offices sending 10k plus faxes a month.
Reason for choosing mFax
Ease of use. Detailed interface and reviews.
Brian
Government Administration, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Very Good Product to Go From Traditional Fax to E-Fax
We are able to get rid of regular phone lines with a monthly charge and long-distance costs for an unlimited plan with several users. The cost savings for us are in the several hundred dollars for us, while value-adding features that traditional faxes do not have. I would love to do away with fax technology and have only secure scan/email, but change can be hard with some places! :)
PROSI like the ability to get faxes to my e-mail.
CONSNot being able to block spam fax numbers. The delay in getting fax bridges this year.
Reason for choosing mFax
We chose mFax over others for the cost and the fax bridge option. We had to change while making our users think nothing changed. Once it was done, we introduced the new features/capabilities and now they couldn't live without it.
Karen
Mental Health Care, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Efficient, Safe, and Easy to Use Fax Service
Please see above on likes.
PROSWhat I appreciate most: it is reasonably-priced, easy to use, fast and efficient, HIPPA-compliant (they are able to provide a BAA if needed), allows me to easily meet the professional requirements I have for exchanging certain types of information for my business, without having to have a dedicated land-line and the bulk and mess of a fax machine. It's also easy to look up old faxes if needed for reference. I like how it alerts me when something arrives or is successfully sent via my forwarded email as well.
CONSI can't think of anything I don't like, actually.
Reasons for switching to mFax
My business grew and I needed a service that better fit me - and Documo/mFax does! As a mental health professional, too, my primary concern is always confidentiality and the face that this company is HIPPA compliant was a major factor in my decision.
