# Cloudya Software Reviews, Demo & Pricing - 2026 > Review of Cloudya Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/fax-server/nfon-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Cloudya Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Cloudya 2026: Benefits, Features & Pricing Wondering if Cloudya is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Cloudya 4.0 [(19)](https://www.softwareadvice.com/fax-server/nfon-profile/#reviews) Pricing Pricing available upon request ### About Cloudya NFON provides Business Solutions for Smart Communication. Cloud-powered suite bringing Voice and video calls, customer contact, seamless Integrations and enablement all together. Our smart business communication platform (Cloudya) brings complete range of PBX features, computer telephony integration and UC functionalities, such as video conferencing and screen sharing. On the top of it, Cloudya integrates with your existing CRM and Collaboration tools. With a broad portfolio to attend the demand of different customer needs, NFON offer solutions designed to serve specific use cases and industries. Customer Contact: Omnichannel contact center solution that enable business to deliver outstanding customer service with Contact Center Hub. Monitor and manage inbound and outbound calls with Nmonitoring Queues. Have in-depth insights into the performance of service teams and campaigns, quickly pinpoints issues, optimizes team efficiency and delivers more value to customers. Streamline all service-related communication processes by integrating with Property Management Systems with Nhospitality, without the need for additional hardware or software. Regulation proof, fail proof and... future proof call recording with Neorecording , a cloud-based voice recording and analytics solution connected to Cloudya, that solves our clients' challenges with EU legislation. Integration: NFON Integration with Microsoft Teams - Cloudya (telephony) within the familiar environment of Microsoft Teams\* CRM Connects. The integration of Cloudya with 60 different CRM systems. NCTI - Computer Telephony Integration - Standard, Premium and Pro Enablement: For businesses that are ready to take their first steps towards the cloud we offer Nconnect Voice (our SIP Trunk) and Nconnect Data (internet connection). Nconnect voice allows a seamless transition to flexible, scalable IP communications. Offers more flexibility and security at lower costs. \*Microsoft Teams is a trademark of the Microsoft group of companies. Wondering if Cloudya is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Cloudya User Interface ## Popular Cloudya Alternatives Main Product Cloudya 4.0 [(19)](https://www.softwareadvice.com/fax-server/nfon-profile/#reviews) Ratings Breakdown - 4.11Ease of use - 3.84Value for money - 4.05Customer support - 3.89Functionality Pricing Available upon request Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(918)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.53Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/) 4.8 [(698)](https://www.softwareadvice.com/voip/voipms-profile/reviews/) Ratings Breakdown - 4.44Ease of use - 4.84Value for money - 4.76Customer support - 4.74Functionality Pricing Starting at $1.10 per month Get Price Alternative Product [CallHippo](https://www.softwareadvice.com/call-center/callhippo-profile/) 4.4 [(684)](https://www.softwareadvice.com/call-center/callhippo-profile/reviews/) Ratings Breakdown - 4.41Ease of use - 4.18Value for money - 4.58Customer support - 4.34Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [RingEX](https://www.softwareadvice.com/call-center/office-profile/) 4.2 [(1204)](https://www.softwareadvice.com/call-center/office-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 4.05Value for money - 4.01Customer support - 4.27Functionality Pricing Starting at $30.00 per month Get Price ## Cloudya Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version NFON Cloud Telephony Pricing available upon request Plan includes: - Meet & Share - Audio - Video conferencing - Screensharing for video conferencing - Complete app suite - Do Not Disturb (DND) - Conference locking - Share the screen simultaneously - Voicemail - Call queues Other Plans Pricing available upon request Plan includes: - Meet & Share - Audio - Video conferencing - Screensharing for video conferencing - Complete app suite - Do Not Disturb (DND) - Conference locking - Share the screen simultaneously - Voicemail - Call queues Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Cloudya Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Cloudya Access Controls/Permissions Activity Dashboard Activity Tracking Agent Interface Alerts/Escalation Alerts/Notifications API App Management Archiving & Retention Authentication Auto-Dialer Automated Routing Automatic Call Distribution Automatic User/Device Recognition Backup and Recovery Blended Call Center Calendar Management Callback Scheduling Call Center Management Call Conferencing Call List Management Call Queues Call Reporting Call Screening Call Tagging Call Tracking Call Transcription Call Transfer Chatbot Chat/Messaging Collaboration Tools Communication Management Computer Telephony Integration Conferencing Contact Database Content Management Customer History Customizable Branding Customizable Reports Data Import/Export Data Security Device Enrollment Drag & Drop Electronic Faxes Email Management Employee Database Fax Management File Sharing For Cloud Phone Systems Group Messaging HD Audio/Video HIPAA Compliant Inbound Call Center Interaction Tracking Manual Dialer Meeting Management Microsoft Outlook Integration Mobile Access Mobile App Mobile Content Management Monitoring Multi-Channel Communication Multi-Language Multiple User Accounts Multi-User Collaboration Offline Access On-Demand Recording Online Voice Transmission Outbound Call Center Password Management Performance Management Performance Monitoring Presentation Streaming Presentation Tools Push Notifications Real-Time Analytics Real-Time Chat Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Recording Remote Access/Control Remote Device Locking Reporting & Statistics Scheduled Recording Scheduling Screen Sharing Search/Filter Security Management Single Sign On SIP Trunking SSL Security Tagging Task Management Third-Party Integrations Transcripts/Chat History Two Way Audio & Video Two-Way Audio & Video Unified Communications Usage Tracking/Analytics User Management User Profiles Video Call Recording Video Conferencing Video Management Video Streaming Video Support Virtual Backgrounds Virtual Voicemail Voice Mail Voicemail Transcription VoIP VoIP Connection ## Cloudya Integrations SugarCRM Integration rated undefined from -1 review Zoho CRM Integration rated undefined from -1 review SAP Customer Experience Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review Shopify Integration rated undefined from -1 review Pipedrive Integration rated undefined from -1 review See all 122 integrations ## Cloudya User Reviews Overall Rating 4.0 Ratings Breakdown 5 58% 4 16% 3 11% 2 0% 1 16% Secondary Ratings Ease of Use 4.1 Value for money 3.8 Customer support 4.1 Functionality 3.9 Have you used Cloudya and would like to share your experience with others? Samuel B. Verified reviewer Information Services 2-10 employees Used daily for less than 12 months Review source Reviewed November 2020 Great solution 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: An easy way to use business phone like a pro Cons: Need a better Outlook contact integration Reasons for switching to Cloudya No support from Ovh Read More JQ Jens Q. Verified reviewer Information Technology and Services 11-50 employees Used daily for more than 2 years Reviewed December 2024 Flexibilität pur. Perfekt für das mobile Arbeiten 5 Die Software wird flexibel in unserem Unternehmen eingesetzt und erleichtert uns im Unternehmen das mobile Arbeiten. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Flexibilität SIP Kanal und Nutzer direkt buchbar und ein Produkt und Anbieter Regionaler Ansprechpartner und deutschen Hersteller Viele Jahre konstante Qualität Cons: Nicht jedes CRM lässt sich altuell anbinden Reasons for switching to Cloudya Features, Skalierung, Auswertungen. Produkterfahrungen Read More MS Mohammed S. Verified reviewer Law Practice 2-10 employees Used daily for more than 2 years Review source Reviewed August 2024 Held to Ransom 1 Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: My law firm has been with this phone service provider for several years. The service has rapidly deteriorated over the past couple of years. We have been left without a landmine for 2 months. The calls required to be diverted to a mobile phone. The company lacked the ability to provide any professional help. A complaint resulted in the company proposing the sale of a new system. Trying to change to a new provider and now being held to ransom. They prematurely terminated our contract and left our firm without a phone service for over 6 hours. I will be losing s complaint with Ofcom. I have never come across such a dishonest and incompetent company. Will not recommend NFON to anyone. I will update after my complaint to Ofcom. Vendor Response Thank you for your feedback. We apologise for the issues you have experienced, which we have been endeavouring to help you with over recent months. Your chosen IT support company is not affiliated with or trained by us, which limits our ability to respond, as we work entirely through a reseller network in the UK. We have reached out to them, but they have declined any engagement. Your hardware was not purchased from NFON and is out of warranty. As a gesture of goodwill, however, NFON made several attempts to fix this unsupported equipment. We have also not billed you for the service during this time. The equipment was returned to you in a working condition, as the video we shared with you showed. On connection with your network however, the devices no longer functioned correctly. We advised that your equipment could be replaced at no additional cost, however you declined this option. You requested in writing that we terminate your services immediately, which we duly did on 2/8/24. Replied August 2024 Read More KW Kenny W. Verified reviewer Information Technology and Services 51-200 employees Used daily for more than 2 years Reviewed December 2024 Nfon als fester Unternehmensbestandteil 4 Einführung nfon vor drei Jahren, nach Umstellung von Unify. Dadurch flexibel neue Standorte eingebunden. MA durch einfache Bedienung schnell ongeboardet und keine hohen Anschaffungskosten für zusätzliche HW. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Einfache Einrichtung. Einfache Bedienung. Vor allem auch einfache Administration und damit unabhängig von Hersteller und Dienstleister. Variables reagieren auf Personalveränderungen durch monatliches down/upgrading. Cons: Die Pauschalisierung der Flatrates ausschließlich auf alle Seats ist der einzige bekannte Vorschlag zur konkreten Verbesserung. Reasons for choosing Cloudya Deutscher Anbieter. Vollständige Telefonielösung. Reasons for switching to Cloudya Flexibilität erhöhen. Deutscher Hersteller. Zukunftsorientierte Konzernaufstellung. Innovative Roadmap Read More MR Matthias R. Verified reviewer Information Technology and Services 2-10 employees Used daily for less than 2 years Reviewed December 2024 Cloudya weil es die Arbeit erleichtert 5 Sehr gut, seit der Einführung hat sich unser Ablauf um haus verbessert und keiner muss mehr an Rufumleitungen oder sontiges denken. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: felxibler Einsatz ohne Ortsgebundener Telefonanlage, jederzeit von überall mit meiner Büronummer kommunizieren, bessere Erreichbarkeit dank Handyapp. Cons: Bei der Programmierung allen sich Tasten nicht auf andere User kopieren, man muss jede Taste bei jedem User einzeln programmieren, auch kann mein keinen Taste einschieben, man muss jede Taste verrücken. Reasons for choosing Cloudya Bessere Leistung und Funktionen, einfachere Bedienung Read More DL Dieter L. Verified reviewer Information Technology and Services 2-10 employees Used daily for more than 2 years Reviewed December 2024 Ergonomische Kommunikation mit Effizienz 5 Im täglichen Einsatz ein unersetzliches Tool zur Kommunikation mit Effizienz. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Tolle Ergonomie! Prima Funktionsumfang. Cloud aus und in Deutschland. Cons: Fehlende Funktionen: Presence mit individuellem Status und Chat. Reasons for choosing Cloudya Zuverlässigkeit und Preis-Leistungsverhältnis Read More Ralph H. Verified reviewer Information Technology and Services 2-10 employees Used daily for more than 2 years Reviewed January 2025 Cloudya - die vielseitige Kommunkationssoftware 5 Ich nutze es im geschäftlichen Alltag täglich und freue mich über die einfache und intuitive Bedienung Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Die Verfügbarkeit auf vielen verschiedenen Endgeräten, nahtlose Übertragung der Anrufe zu anderen Endgeräten. Cons: Ich würde mich über TAPI Funktionalität freuen Read More TS Tobias S. Verified reviewer Information Technology and Services 11-50 employees Used monthly for more than 2 years Reviewed December 2024 Starke und stabile Marke mit Abstrichen in der eigenen App-Suite 3 Die allgemeinen Erfahrungen mit der Cloudya PBX sind sehr gut. Dieser Kredit wurde aber aufgrund der Instabilität in den letzten Jahren etwas verspielt. NFON hat vor allem die PBX stark gemacht sowie die Vielzahl an OEM Produkten im Softwarebereich. Die Entwicklung der eigenen App-Suite, welche nicht richtig voran geht, scheint zu viele wichtige Ressourcen zu bündeln, weshalb es sich auf das gesamte Produkt auswirkt. Ratings Breakdown 3 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: Die Einfachheit und die jahrelange Erfahrung am Markt. Ebenso aus Partnersicht der direkte und persönliche Kontakt sowie Austausch mit den Verantwortlichen. Die vielen stabilen Integrationen mittels NCTI Pro oder auch i.v.m. Teams stechen zudem heraus. Cons: Die Stabilität der letzten 2-3 Jahre hat extrem nachgelassen, was sowohl Kunden als auch Partner beunruhigt. Zudem hat sich die Cloudya App seit dem Start 2018 nicht marktgerecht entwickelt. Read More Loïc M. Verified reviewer Facilities Services 2-10 employees Used daily for less than 12 months Review source Reviewed November 2020 Excellente solution de téléphonie dans le Cloud ! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Cloudya est simple d'installation de paramétrage et de prise en main. Je l'utilise quotidiennement depuis plus de 6 mois et j'envisage d'équiper ma deuxième société avec la même solution. J'utilise les fonctionnalités de SVI, groupement d'appel, restriction horaire. J'ai fait enregistrer des messages par un studio pour avoir une solution totalement professionnelle. Je recommande sans hésiter ! Cons: J'aimerai qu'il puisse exister une offre de communication illimitées. Read More CP Caroline P. Verified reviewer Information Services 2-10 employees Used daily for less than 2 years Review source Reviewed October 2020 Very useful 4 With the remonte working situation due to the Covid, all the collaborators of our company can be reachable on their mobile phones with their fix phone direct number. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The simplicity of and relevancy for our daily needs. Cons: Nothing to report. We are satisfied and the solution meets our needs. Reasons for choosing Cloudya Due to the mobility of our collaborators and a complete rebuilding of our IT system in full cloud, we were looking for a cloud telephony solution. 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