About WestFax

WestFax is a cloud-based fax platform designed to help businesses send and receive faxes from computers, phones and other devices using new or existing corporate numbers. Key features include priority call routing, PGP security, security auditing, print to fax driver and a white label portal.

Teams using WestFax can leverage password complexity policies to ensure passwords cannot be guessed or compromised. The idle timeout functionality automatically logs off users after a specified period of time, removing the risk of password compromise by preventing the "remember me" feature. Managers can detect and prevent security issues with fax services by monitoring audit logs of internal and external system users.

WestFax provides a backup feature comprising re...


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Supported Operating System(s):

11 Reviews of WestFax

Average User Ratings

Overall

4.91 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(10)

10

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

December 2019

Raymond from Formed Ai

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Best cloud fax solution for our clients

Provides all the compliance needed for our clients and delivers confirmation page archive and retrieval.

Pros

Implementation and all of the security features were delivered with a price point that provided a 1 week ROI

Cons

I wish we would have known about West Fax sooner!

Reasons for Choosing WestFax

The first criteria was no software installed on the clients network and deliver a solution that works with Copiers and Scanners. None of the competitors could deliver a full blown end to end solution without installing a server or software on the clients network.

Reasons for Switching to WestFax

WestFax delivered a great solution and price point that did not include any overages.

September 2019

Douglas from GreyRaven

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

API works flawlessly and excellent support and documentation

We have our Inbound / outbound Fax API working and we don't ever think about it. It just works. We aren't doing HIPAA but we appreciate that they are really focused on security as well.

Pros

Documentation was excellent!. We were up and running in about an hour after we were provisioned. Tech support was a real person (Not a chat bot somewhere in another part of the world). They were responsive and helped us with some of our issues with getting the software integrated into our backend.

Cons

That we didn't find them sooner. We were using a webportal from some other company for a few years and it was getting old.

November 2019

Keri from Life Skills Centers inc.

Company Size: 51-200 employees

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

November 2019

Westfax

Pros

It is so easy to send and receive faxes. We don't have worry about whether our fax line is working anymore.

Cons

I haven't utilized the software very much yet, so I haven't found anything I disliked yet.

Reasons for Switching to WestFax

We wanted our faxes to be done via the internet rather than fax phone lines

Response from WestFax

Replied December 2019

Hi Keri, We are sorry you found the overall quality of our product to be lacking a 5 star rating. We take these reviews very seriously and will strive to improve. Even a 4 star review is not good enough for our team. Please let us know how we can improve.

September 2019

Melissa from Pollei Facial Plastic Surgery

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Great Company

We send/receive HIPAA compliant fax on a daily basis. Transmissions are reliable, product is easy to use and customer support is on point.

Pros

Ease of daily use. I was able to keep my numbers. Also, I like that their platform works seemlessly with any device.

Cons

Haven't had any problems. The software works great.

Reasons for Choosing WestFax

Better price, better customer service.

September 2019

Dante from ImpactWorks, LLC

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Amazing service and communication vehicle

I've been using WestFax for almost a year now and when I say this service is the best when it comes to faxing and price thats probably an understatement. You definitely want to try this service over and above any other online fax service currently available.

Pros

The product is easy to set up and use with little barrier to entry.

Cons

Nothing that I can tell so far. Everything is very easy to understand and just works the way it's supposed to.

Reasons for Choosing WestFax

Price and ease of use.

Reasons for Switching to WestFax

Price and features are better with WestFax.