--- title: "WestFax Software Reviews, Demo & Pricing - 2026" description: "Review of WestFax Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/fax-server/westfax-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Fax Server Software](https://www.softwareadvice.com/fax-server/) / WestFax Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/fax-server/westfax-profile/reviews/) # WestFax Review From $0.01-$0.02/one time Free trial 3 plans On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview WestFax 4.9 [(18)](https://www.softwareadvice.com/fax-server/westfax-profile/reviews/) Pricing Starting at $0.01 per user one time Top Alternatives ### About WestFax WestFax is the #1 cloud-based faxing service that offers a variety of features, including Secure faxing: WestFax uses end-to-end encryption to protect your documents from unauthorized access. HIPAA compliance: WestFax is HIPAA compliant, so you can be sure that your medical records are safe. Our OCR and workflow automation features enable maximum efficiency for Enterprise customers. ## WestFax User Interface ## Popular WestFax Alternatives Main Product WestFax 4.9 [(18)](https://www.softwareadvice.com/fax-server/westfax-profile/reviews/) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 4.94Functionality Pricing Starting at $0.01 one time Alternative Product [Documo](https://www.softwareadvice.com/fax-server/mfax-profile/) 4.8 [(86)](https://www.softwareadvice.com/fax-server/mfax-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.71Value for money - 4.79Customer support - 4.76Functionality Pricing Starting at $75.00 per month Alternative Product [eGoldFax](https://www.softwareadvice.com/fax-server/egoldfax-profile/) 5.0 [(39)](https://www.softwareadvice.com/fax-server/egoldfax-profile/reviews/) Ratings Breakdown - 4.95Ease of use - 4.89Value for money - 5.0Customer support - 5.0Functionality Pricing Available upon request Alternative Product [FaxLogic](https://www.softwareadvice.com/fax-server/faxlogic-profile/) 5.0 [(51)](https://www.softwareadvice.com/fax-server/faxlogic-profile/#reviews) Ratings Breakdown - 4.90Ease of use - 4.85Value for money - 4.92Customer support - 4.80Functionality Pricing Starting at $49.95 per month Alternative Product [ICTFAX](https://www.softwareadvice.com/fax-server/ictfax-profile/) 4.3 [(3)](https://www.softwareadvice.com/fax-server/ictfax-profile/#reviews) Ratings Breakdown - 4.67Ease of use - 4.33Value for money - 4.0Customer support - 4.67Functionality Pricing Starting at $300.00 one time Alternative Product [Medsender](https://www.softwareadvice.com/fax-server/medsender-profile/) 4.9 [(16)](https://www.softwareadvice.com/fax-server/medsender-profile/reviews/) Ratings Breakdown - 4.81Ease of use - 4.87Value for money - 5.0Customer support - 4.69Functionality Pricing Starting at $299.00 per month ## WestFax Pricing and Plans Starting price: $0.01 one time Free Trial Free Version HIPAA FAX $0.02 per user, one time No plan information available BUSINESS FAX $0.02 per user, one time No plan information available FAX API $0.01 per user, one time No plan information available ## WestFax Features - Popular features found in Fax Server Archiving & Retention Automated Routing Delivery Tracking Email to Fax Fax to Email FoIP - More features of WestFax Access Controls/Permissions Activity Tracking Alerts/Notifications API Collaboration Tools Communication Management Compliance Management Contact Database Document Storage Electronic Faxes Encryption Fax Management File Management File Transfer HIPAA Compliant Multiple Format Support Multiple User Accounts Purchasing & Receiving Reporting & Statistics Role-Based Permissions Secure Data Storage Self Service Portal SSL Security Third-Party Integrations User Management Whitelisting/Blacklisting ## WestFax User Reviews ## WestFax customer ratings - Overall rating: 4.9/5 - Total reviews: 18 ### Rating distribution - 5 stars: 17 reviews (94%) - 4 stars: 1 reviews (6%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4.9/5 --- ### A diamond in the very rough electronic fax space - Overall rating: 5/5 - Reviewer: Chris H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered After 25 years in networks and software this is the best breath of fresh air I have ever seen. The value is so far beyond the competition that it's almost unreal. I would have thought it to good to be true had I not seen it repeatedly myself over years at this point. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Has all the features clients want and, if they don't, and it makes sense, they add it. #### Cons Any criticism I have ever provided has been acknowledged and improved (and I have had many suggestions). Rare in this space. #### Reasons for choosing WestFax Value, actual real value #### Reasons for switching to WestFax Value, no penalties, no charges for TX/RX errors, all the necessary features, none of the old artifacts that haven't been removed like competitors, actively engaged dev effort, no nickel and diming, no hidden fees, a dependable porting process, reasonable prices for numbers, easy to implement, modular, scalable (no really actually scalable and actually tested). --- ### Second to none! - Overall rating: 5/5 - Reviewer: Miranda S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered I would go through the implementation process again because it was that easy and our rep was absolutely amazing! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their customer service is second to none, responsive, always going above and beyond to help. The portal is incredibly simple to use. Implementation is step by step and very easy. #### Cons Cover pages are customizable to an extent, they use fillable fields, but you cannot move around the editable fields. #### Reasons for choosing WestFax Had everything we needed and more. Customer service was unmatched #### Reasons for switching to WestFax Needed reliable facing, cover page requirements, and needed better features --- ### Westfax - Overall rating: 4/5 - Reviewer: Keri S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It is so easy to send and receive faxes. We don't have worry about whether our fax line is working anymore. #### Cons I haven't utilized the software very much yet, so I haven't found anything I disliked yet. #### Reasons for switching to WestFax We wanted our faxes to be done via the internet rather than fax phone lines #### Vendor response Hi Keri, We are sorry you found the overall quality of our product to be lacking a 5 star rating. We take these reviews very seriously and will strive to improve. Even a 4 star review is not good enough for our team. Please let us know how we can improve. Replied December 2019 --- ### Best cloud fax solution for our clients - Overall rating: 5/5 - Reviewer: Raymond F. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered Provides all the compliance needed for our clients and delivers confirmation page archive and retrieval. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Implementation and all of the security features were delivered with a price point that provided a 1 week ROI #### Cons I wish we would have known about West Fax sooner! #### Reasons for choosing WestFax The first criteria was no software installed on the clients network and deliver a solution that works with Copiers and Scanners. None of the competitors could deliver a full blown end to end solution without installing a server or software on the clients network. #### Reasons for switching to WestFax WestFax delivered a great solution and price point that did not include any overages. --- ### WestFax reseller review - Overall rating: 5/5 - Reviewer: Rich L. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Thus far they have been a very supportive partner who has a fantastic support team in place to assist Flex and our customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I find securing any identifiable information is a top reqirement. Enabling our clients to have the business continuity to send and receive faxes from home, office, and other locations ensures continuity of their business. Coupled with all of the compliance requirements and data security is also key. WestFax has been responsive adapting to the needs of our customer which has continued to make the solution even stronger in business today. The solution works great and their support has been fantastic. From Sales to technical support, WestFax truly appreciates their business partners and customers. #### Cons We don't really have any specific "Cons" to note. It is key however, to ensure we provide feedback for any integration and workflow challenges to ensure WestFax is aware and continue to develop new features that align with our client's needs. --- ### Convenient fax solution - Overall rating: 5/5 - Reviewer: Joseph S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Securing personally identifiable information is incredibly important these days and the ability to send and receive a fax from just about anywhere is invaluable whether you need it for HIPAA compliance or to maintain best practices within your business. WestFax tools are convenient and easy to use. With their fax to email service I can send and receive faxes from just about anywhere. It's simple, reliable and secure. With fax broadcasting we're able to manage wide distribution and removal lists and easily merge information into documents. #### Cons Nothing to dislike. It works and does everything we need it to as a business. The product itself works and I know support is available if needed. Any issues I've had were simple errors on my part. And I probably wouldn't have made those if I had watched their tutorials. --- ### Excellent product - Overall rating: 5/5 - Reviewer: Michael H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a very intuitive product, an improvement in the user experience over what we had used previously. Versatility of being able to fax outbound from portal, device, email and print-to-fax or receive inbound via portal, device, email or file drop. #### Cons I don't have any complaints, it's an excellent product. --- ### Secured EFax - Overall rating: 5/5 - Reviewer: Sarah H. - Verified reviewer: Yes - Industry: Philanthropy - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are very happy with this software and will continue to use. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros We needed a solution to our old and clunky fax machine and we're needing a secured connection. This software allows us to send faxes easily and keep everything electronic with confidences, knowing it's all secure. #### Cons The interface can be a bit confusing at first and you don't have many options for customizing the fax cover sheet. #### Vendor response Thank you for the kind words Sarah. We really appreciate your business. Replied August 2021 --- ### Excellent Service and Support - Overall rating: 5/5 - Reviewer: Dennis C. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, I like the service and have had excellent delivery rates. Also, someone actually answers the phone when you can, no automated menu system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, fast and straightforward fax portal. Using the API made automating certain tasks for my setup easier. #### Cons There are negatives that I can think of. From signup to implementation has been seamless. --- ### API works flawlessly and excellent support and documentation - Overall rating: 5/5 - Reviewer: Douglas C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered We have our Inbound / outbound Fax API working and we don't ever think about it. It just works. We aren't doing HIPAA but we appreciate that they are really focused on security as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Documentation was excellent!. We were up and running in about an hour after we were provisioned. Tech support was a real person (Not a chat bot somewhere in another part of the world). They were responsive and helped us with some of our issues with getting the software integrated into our backend. #### Cons That we didn't find them sooner. We were using a webportal from some other company for a few years and it was getting old. --- Showing 1 - 10 of 18 Reviews [See All Reviews](https://www.softwareadvice.com/fax-server/westfax-profile/reviews/) ## See what companies are saying about Software Advice