--- title: "Accelevents Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Accelevents. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Accelevents is a good fit for you!" source_url: "https://www.softwareadvice.com/festival-management/accelevents-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Auction Software](https://www.softwareadvice.com/auction/) / [Accelevents](https://www.softwareadvice.com/festival-management/accelevents-profile/) / Accelevents Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/festival-management/accelevents-profile/) Reviews [Alternatives](https://www.softwareadvice.com/festival-management/accelevents-profile/alternatives/) # Accelevents User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 164 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 127 reviews (77%) - 4 stars: 33 reviews (20%) - 3 stars: 2 reviews (1%) - 2 stars: 1 reviews (1%) - 1 star: 1 reviews (1%) ### Most mentioned pros - Mobile app – there is a mobile app option that allows attendees to keep track of the event and important information, you can also set up push notifications as well to make sure they are notified of important things happening. - Onsite check in – as mentioned above the onsite check in and badge printing is super seamless. And attendees who didn’t register ahead of the event can register onsite. And you can easily pull reports and post event and get real time updates of attendance. - I have used this platform to create immersive virtual events for potential clients interested in various ongoing projects in the New York area, it allowed me to customize the experience with memorable imagery and branding as the main visual appeal. ### Most mentioned cons - There has been a continued challenge with using the built in name badge functionality. When printing badges, if you print or download badge files using a PC the art quality drops significantly, causing the badges to print blurry. - Sometimes the technical assistance might be slow when an issue arises during a workshop - Even though I remember thinking that some of the info was outdated. ## Accelevents customer reviews Showing reviews 1-25 of 164 (page 1). ### Adequate Event Platform for 1 Off Events - Overall rating: 3/5 - Reviewer: Claudia d. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 1/5 #### Pros Ease of platform use. Live chat and support. #### Cons Analytics - They are completely limited and no easy to get the actual information that has value. Integrations - There no integrations to Salesforce and Hubspot are minimal with the necessary tracking requirements not possible to pass through. Registration Source Tracking - There is none if you have host your event on your own landing page. You cannot track where a registration comes from i.e. social media, direct, etc. Does not support events streamed in multiple time zones in any efficient and organized way --- ### Good platform for management of events. - Overall rating: 4/5 - Reviewer: Elena S. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Is very intuitive for both admin and user, has good customer support. In peak usage it bugs slightly but nothing major. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I liked the ease of use and alot of feautres for event organizations and to manage attendeees. #### Cons I felt like the event branding and design was a bit limiting, but if you are beginning to plan events I think is very good and complete. #### Reasons for switching to Accelevents In my previous company this platform was used, therefore it was a switch for me personally, not for the company. #### Vendor response Thank you for your review! We're so glad to hear that you find Accelevents intuitive and packed with useful features for event management. Ease of use is something we prioritize, so it’s great to know that it has been a positive experience for you. We appreciate your feedback on event branding and design flexibility. We're always working on improvements, so if you have specific enhancements in mind, we'd love to hear them! Also, we’re glad that our customer support has been helpful and that any peak-time issues haven’t been a major roadblock for you. If you ever have questions or suggestions, feel free to reach out—we’re here to help! Thanks again for choosing Accelevents. Replied March 2025 --- ### Camp Cho-Yeh Online Auction Review - Overall rating: 5/5 - Reviewer: Rachel D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used other for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered My favorite thing about AccelEvents is their customer service!! If I live chatted I knew I would get a response within 2-3 minutes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I particulary liked it being an online platform which allowed me to work from anywhere and any computer. #### Cons There was some weird glitch while entering item descriptions that it would let me type a few letters and then refresh and what I had typed wasn't there anymore. We had the same the glitch the previous year. Customer service told me to hit the refresh button which did seem to work a bit before it would glitch again, in which case I would just hit refresh again. I didn't make entering the infomation difficult it just prolonged the process. --- ### Highly recommend Accelevents for all your event management - Overall rating: 5/5 - Reviewer: Sara M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered We have used Accel several times and have had a great expereience. It's really easy to set up and it's easy for the end user to navigate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Accelevents has been our go to for both profit and for non-profits events. It's really easy to set up an event, connect to Stripe, personalize an event and launch it to the end user. #### Cons I wish there was more customization available such as a shorter way to present the URL outside of using an outside shortener. #### Reasons for choosing Accelevents It was extremely easy to set up and use Accel events. --- ### Accelevents Saved our Auction! - Overall rating: 5/5 - Reviewer: Michele E. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used other for less than 12 months - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Accelevents really did save our spring auction. When COVID hit and we had to cancel our live event, we knew our fundraising efforts were going to take a big hit. Then we found Accelevents and the staff helped us get our event online quickly and easily. Our virtual auction was a big success! Now we are using Accelevents again for our holiday auction. We are very happy with the platform and the fantastic customer support! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to use, fast and easy to learn, wonderful customer service, very knowledgeable staff that answered all my questions quickly, and a great price. #### Cons Would love a bit more customization options for how the website looks and feels. It would be nice to be able to add a short paragraph of verbiage at the top of the auction and fund a need pages. In addition, we would like to be able to reorder the "tabs" so the About tab was first, then the bid on auction items tab, and then the fund a need tab. In other words, we wanted to be able to say a little bit about our organization on the first page that people see rather than having the auction items be the first thing they see. #### Reasons for choosing Accelevents Accelevents was a more cost-effective choice for our small non-profit and had all the functionality that we needed for our virtual event. --- ### Worked Great for our Virtual Conference - Overall rating: 5/5 - Reviewer: Justin C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Really good SaaS product. Professional and clean looking. Modern interface. Great customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very simple to set up and customize. Able to upload logos, change colors, add speaker bios very easily with an intuitive interface. Customer service was fantastic.[sensitive content hidden] went above and beyond to walk us through all of our issues and help us test everything out. #### Cons There were a few limitations in full customization particularly around Sessions and how to move people from one room to another. Some of our team had issues navigating the software, but that was rare. #### Reasons for choosing Accelevents Fairly low cost and all the features we needed for a small conference. #### Vendor response Justin, thanks for the great feedback! It looks like Capterra removed the name of the CX person who supported you. Would you be able to DM us in the chat on our home page so that we can recognize them? We'd also love to hop on a call and discuss how we can further enhance the session configuration area! Replied November 2023 --- ### GREAT option for a first time virtual event - Overall rating: 5/5 - Reviewer: Emily P. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered As a first timer running a totally virtual event, Accelevents was perfect and very affordable for what we needed to do. I loved that you can use either pre-recorded or live videos, and the integrations are very helpful. I would absolutely use this for future events, even if we have a hybrid (in-person and virtual) event in the future. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The amount of features was perfect for what we needed and the support was extremely responsive and helpful! Our attendees (mostly seniors) had very few issues navigating (with some help from us), and the issues they had were mostly user error with just a couple kinks from the platform itself. #### Cons It seems like the platform is still working out some kinks, as if it is newish. There are a few features I wish worked differently, and there were a few features that I were surprised I couldn't enable, like not allowing one email address to register more than once. #### Reasons for choosing Accelevents Their platform had a nicer, sleeker design that seemed easier to use. --- ### Happy User - Overall rating: 5/5 - Reviewer: Abby R. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. In my research to find the right tool, this was the best looking and best priced option. After use, I am still very happy! Seems like a little more development could happen to add features, but honestly I'll be using this product again next year for our auction event either way! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I loved the clean look of the site. Also, the response time for the chat feature & fixing issues was very very good. The ability to load multiple pictures & have a designated sponsor section. #### Cons Reporting features could use some beefing up. Plus a few more glitches than I'd prefer, but those were always fixed quickly - just frustrating in the moment. #### Reasons for choosing Accelevents Overall look, ability to have multiple pictures & price mainly. #### Vendor response Hi Abby, we are releasing a bunch of new reporting features and deeper analytics over the next two weeks. Stay tuned!! Replied December 2020 --- ### Accelevents is a Solid Product with Excellent Customer Support - Overall rating: 4/5 - Reviewer: Stephanie B. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Accelevents is your one stop shop for event management needs. It's easy to use for anyone unfamiliar with even planning and they have a wide selection of features and customization options. From badge printing to exhibitor and sponsor management it has almost everything you need. This is a great product to use especially if event planning is not your full time role. I'm in Accelevents daily and there was a minimal learning curve to get started using the product. The pricing is also very competitive compared to other products like CVENT while still offering great features and capabilities. This year, the team has added several new features and have also improved existing capabilities. I can see that Accelevents takes care to listen to their customers and incorporate feedback into updates and features which I appreciate. I highly recommend this product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our sponsors and exhibitors love that lead scanning is built into Accelevents so that they don't have to pay several hundred dollars to use a lead scanner. For virtual events, Accelevents provides robust features and capabilities so that attendees have a seamless experience. I love the green room feature and all of the features that moderators can use to help manage questions and virtual attendees. I have not used the built-in email functionality (we rely on Emma instead) however, I plan to use it in the future because it seems like a more elegant way to connect with our attendees. I also like the various embed and integration options available for the event landing page and virtual event hub. One of our events serves Higher Ed Technology Professionals and seamless web experience is important for reinforcing trust and ensuring attendees are confident that they're purchasing tickets for a real event and not a scam. We have run into issues, both end user errors and bugs, but the Customer Success team has been a huge resource for us. They respond quickly, go above and beyond to solve our problems, and always try to help us learn how to use Accelevents better. They are keen to follow-up on outstanding support requests and coordinate closely with the product development team to ensure we always have a positive experience. The Customer Success team has played a major role in our continued use of Accelevents as the company and product mature. [sensitive content hidden] has been a pleasure to work with and always takes great care of us, going above and beyond in more ways than one. . [sensitive content hidden] have also been great. I rarely wait longer than 60sec to receive a chat response from the Customer Success team which is not always the case with other products. #### Cons I'd like to see improvements regarding customizing the event hub and landing page to better meet accessibility requirements. As a state funded organization, accessibility is a major priority for us and currently there are some accessibility challenges with the product's UI/UX and functionality. There has been a continued challenge with using the built in name badge functionality. When printing badges, if you print or download badge files using a PC the art quality drops significantly, causing the badges to print blurry. This issue doesn't exist when using a Mac. The customer success team did a tremendous job helping us find a work around for a recent event, but I would like to see this improved because the badge creator is a major reason why we use Accelevents. In addition, I've found the dashboard and analytics aren't always accurate. Whether it's end user error on our part or something that is prioritized for later on in the product roadmap, I'm unsure. I am able to get all of the data I need by doing manual registration data downloads and importing the data into excel. However, I'd like to be able to confidently trust the data presented in the built-in dashboard and analytics feature. #### Reasons for choosing Accelevents Functionality and pricing couldn't be beat! #### Vendor response Thank you for your detailed review! We're glad Accelevents has been a valuable event management solution and that our Customer Success team—Althea, Arianne, Anya, and Anna—has provided exceptional support. We appreciate your feedback on accessibility, badge printing, and analytics. Accessibility improvements are a priority, and we’re reviewing the badge printing issue to ensure a smoother experience. We also recognize the importance of accurate analytics and are working to enhance data reliability. Your insights help us improve, and we’re grateful for your partnership. If there’s anything else we can do, we’re always here to listen! Replied March 2025 --- ### Accelevents is a Great Event Platform! - Overall rating: 5/5 - Reviewer: Jane S. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Accelevents is a great product. It met all our expectations and with their constant updates they are always improving their product. Customer service is quick to resolve issues. We have worked with Accelevents for years and it has never disappointed us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. Our attendees were able to login and participate with ease. We have great participation with the live chat during the events. If a problem arises customer service is quick to respond. #### Cons It would be nice if there was a way to include more individuals on camera (similar to Zoom). Also, if there was a way to prevent duplicate registrations with the same email address, that would be good. --- ### This is who you want to use! - Overall rating: 5/5 - Reviewer: Janice W. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have used Accelevents for the last six years and have never once questioned using them for the next year. I can't imagine using any other site. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user-friendly auction site - and the quick response to any questions that I had - is a game changer. I only create an auction once a year and if I have forgotten anything from the previous year, the Accelevents staff is always there with a fast & perfect response. And, they are so friendly! #### Cons I really cannot think of anything. I have had some trouble sizing auction site photos, but I truly believe that is a me problem and not on the Accelevents side. --- ### Be awesome with Accelevents! - Overall rating: 5/5 - Reviewer: Kate H. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall using Accelevents has been a great experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Accelerants makes managing a nonprofit simple! It stream lines our work and is easy to navigate. #### Cons I have no complaints currently about Accelevents. --- ### Accelevents Rocks! - Overall rating: 5/5 - Reviewer: Anthony C. - Verified reviewer: Yes - Industry: Events Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Excellent overall - Great to work with! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, robust, amazing support, powerful hardware implications for onsite badge printing, friendly team of professionals. #### Cons I truly say enough good about the Accelevents product, other than I wish I would have found them sooner. --- ### Our Accelevents online auction was great! - Overall rating: 5/5 - Reviewer: Staley S. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered Great overall experience. We hit our fundraising goals in our one week auction and our bidders really liked the online and mobile Accelevents experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our organization just completed an online auction as a fundraiser and we used Accelevents as our platform. Everything went very smoothly and the whole experience was a plus, plus, plus! One real benefit to Accelevents was their 24/7 online support. This was particularly helpful to me because I often worked imputing auction data at night, so any questions or small issues that surfaced after business hours could be easily addressed. The team at Accelevents was very responsive and helpful. Our bidders loved the auction site, the mobile capabilities, and found the checkout and payment process was a breeze. At the end of the auction Accelevents provided downloadable spreadsheets of the entire bidding process as well as the winning bidders and their payment details. Another win-win for us was the affordability of the Accelevents rate structure. A final benefit to using Accelevents is that we can keep our account information online so that we can use the platform over and over for future raffles, bidding or donation opportunities. I would highly recommend this service for any of your auction or online donation needs. #### Cons Sometimes when I was inputting text for an auction item the cursor popped back to the beginning of the paragraph. It was frustrating and slowed me down. However, when I reached out to the Accelevents team, they acknowledged the problem right away and confirmed they were working to fix it. This kind of a proactive response which takes ownership of the problem is very helpful, in my opinion. #### Reasons for choosing Accelevents 24/7 support and attractive rates. #### Vendor response Thanks for the feedback Staley! We are excited to hear that you had a positive experience! We are continuing to work to improve all aspects of the application and will use your feedback in that process! Replied July 2019 --- ### Bringing our silent auctions to the next level - Overall rating: 5/5 - Reviewer: Mark J. - Industry: Fund-Raising - Company size: 51-200 employees - Product usage: Used other for more than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered Absolutely fantastic. In the past we have never made over $900 on our silent auction portion of our reverse raffles ... with Accelevents, the past 2 years we have raised $2900 and $1900. So well worth the money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have now used this product for 2 silent auctions at our Band Parents Reverse Raffle. In the past, we would make under $1000 on our silent auctions and would have to deal with the vultures hovering around the tables. With the Accelevents silent auction, people are bidding constantly and I LOVE that my guests get a text message once they are outbid. No longer do they have to run over to the tables constantly to see if they are still the top bidder. They have it all in the palm of their hand. Also, as the primary organizer of the event for 2 years, as "go time" approaches, paranoia sets in and I start to second guess whether everything is set to go. This year I messaged them in the wee hours of the morning the night before the event and got an almost immediate response as well as getting some last minute questions answered just hours before the event started. I haven't had the chance to use the other portions of the product, but if they are anywhere near as good as the silent auction, I'm positive they won't disappoint! Thanks Accelevents!!! #### Cons Really have no cons to speak of. These peeps rock! --- ### I used to recommend Accelevents, but... - Overall rating: 4/5 - Reviewer: Amy J. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: Used other for less than 12 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered I started out a fan of this software. I used this in March of 2020 to do a silent auction for our nonprofit. The platform worked pretty well and seemed reasonably priced. One thing during that experience did rub me the wrong way. I was chatting with Accelevents' [SENSITIVE CONTENT HIDDEN]. He made a rude scoff about how someone might not have an email address. I explained to him that we serve the elderly and disabled population and that many of them may not have an email address. It didn't feel right. Fast forward now (November, 2020). I started setting up my second auction. When I went to activate it, they had increased their pricing by 35% in just eight months! I can appreciate a rate hike, but this seemed extreme. Therefore, I asked customer service if they would work with me on the pricing since I have been a proponent. They straight out said no. I'm moving on to another platform. I miss the days when customer service mattered. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The software has a solid auction platform. #### Cons The customer service. No one without an email could participate. #### Vendor response Hi Amy, our platform is an online auction platform. We require an email address for validation and tracking of bidders. As for the pricing increase, we had not increased pricing for 5 years and then honored our legacy pricing for 6 months after increasing it. Replied December 2020 --- ### Perfect Product for Non Profit - Overall rating: 5/5 - Reviewer: Margaret M. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered We hosted an event and utilized Accelevents for ticketing and managing our silent auction. Ticketing was easy to set and we could customize per our specific needs. Silent Auction set-up, execution and checkout was the easy, straight forward and user friendly. Customer service and help options were phenomenal….it's old school customer service....hard to find these days. We will use Accelevents for ALL our future needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super user friendly Excellent Customer Service Many 'a la carte' features for NP various needs (auction, ticketing, etc.) Only pay for what you need Very cost effective for our small NP with little money to spend Phenomenal customer service No app needed for auction bidding #### Cons Wish we could group text all guests at event via software #### Vendor response Thanks, Margaret! We are happy to look into the option of offering a group text feature. Replied April 2019 --- ### Great prorgam! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Philanthropy - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered The non-profit organization where I work has used AccelEvents for a variety of events and purposes, including silent auctions, drawings, and text-to-give for small and large events. The most absolutely consistent factor has been the customer service - they are awesome! They are always quick to reply and generally are able to help me find an easy solution. In terms of the program, it is easy to use and we have had interns and volunteers trained and using the program within minutes at our events. The look is clean and smooth, and the back-end interface is relatively intuitive and straight-forward. The cost is also perfect, especially for a small non-profit with a limited budget, as the low flat fee allows us to know our costs up-front and keep the majority of what we raise to put toward our mission. We've tried a few other programs but you cannot beat the value for this product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use on both the front- and back-end; Low cost but great value; Fantastic customer service #### Cons Some limited options with customization and graphics #### Vendor response Thanks for the feedback! We are working to expand the flexibility of the page designer! Replied April 2019 --- ### Great for non-profits surviving COVID - Overall rating: 4/5 - Reviewer: Karlie L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I cannot thank you enough for saving our event. This charity means everything to me and you made it all possible. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros My non-profit lives off the donations generated by a in-person hockey tournament. When COVID hit, we scrambled to find a program that could centralize virtual activities to raise money instead. With about $2,500 to our organization's name, we were so disheartened to find that most virtual event hosting platforms were thousands and THOUSANDS of dollars UPFRONT. It has been difficult to project our attendance, so it was scary to think of investing almost all of our money with no guarantee of return. Accelevents has a post-event cost structure where your event cost fluctuates on the number of people that came. With no upfront costs, this is perfect for a non-profit that cannot afford to upfront $ with no guaranteed return. This platform had the perfect cost structure with plenty of features that the competitors offered that we were looking for - individual sessions, a main landing page and plenty of opportunities for sponsors. #### Cons Developing the backend was a little confusing BUT the customer service as been so outstanding that whenever I was stuck I would just message the help chat and they immediately reached out and gave me clear directions on what to do #### Reasons for choosing Accelevents See my notes on your cost structure in "Pros" response --- ### Customer Support Makes Accelevents a Standout - Overall rating: 4/5 - Reviewer: Janis N. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered We used Accelevents to create our Spring Bash webpage, which included an online auction. Accelevents is pretty easy to use, but it does have some confusing parts. Customer support makes Accelevents a standout. Whenever I had a question or problem, I could type it to CSR get an answer within a few minutes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Whenever I had a question or problem, I could type it to CSR and get an answer within a few minutes. I was able to make a nice looking event webpage. The cost was extremely reasonable. Accelevents is located in the Greater Boston area. #### Cons We had early bird ticket prices and later ticket prices, and I put the dates in, but it didn't switch over automatically; there was something I was supposed to do manually and didn't realize it. There were sample online auction items that never went away; only the users, not the visitors, could see them, but they were confusing and annoying. The limit to the number of contacts was too low. #### Vendor response Hi Janis, thanks for the feedback! I just took a look at your account. It looks like you originally set both tiers of tickets to end at the same time which is why it didn't automatically switch over. The sample auction items and bids can be removed by clicking the trash can item on the add items page. As for the limit on the number of contacts, that is a default limit which we can increase for you . Just send us a note and we will increase it! For your next event we would be happy to look everything over to ensure that the settings are the way you want them to be! Thanks again! Replied April 2019 --- ### The online/mobile auction solution I've been looking for! - Overall rating: 5/5 - Reviewer: Marile B. - Product usage: Used unspecified for unspecified - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered I volunteer with a number of local non-profit organizations and often find myself working on silent auctions. For the past couple of years, I have looked into solutions for moving our auctions online, in order to increase visibility and participation. But most of the solutions would cost us the bulk of our fundraising. For small community organizations like PTOs, the giant platforms are just not a viable solution. Then, I found Accelevents. Exactly the type of solution that I was looking for, at exactly the right price. Set-up was easy and didn't require any huge investment in time or cost. I could build our auction at my own pace, as items became available. The user experience was equally as simple -- without requiring cumbersome account set-up from people who wanted to participate in the bidding. And the text-to-bid option was a huge bonus, making the bidding process simpler and more exciting. When people are busy enjoying themselves at a party, they don't want to be running around checking clipboards. With text notifications and bids, they didn't have to! The bidding came right to them! The integration with Stripe made the check-out process much simpler and faster for everyone involved. Our entire auction was closed out in under 24 hours, even when half the participants were not actually at the event. (That was a huge win too -- people did not have to be at our sold-out event to participate in the auction!) Finally, the support I receive along the way was exceptional. Questions were answered within hours -- and often within minutes. I would HIGHLY recommend Accelevents to anyone looking to bring their auction --of any size--online. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Great Software for our Needs - Overall rating: 5/5 - Reviewer: Kelly J. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered I have had nothing but great experiences with Accelevents. I logged on one night around 10 PM and was having problems changing something. I chatted through the on line help and they continued to try to help me resolve my issue. ( I am sure it was more user error than software). The gentleman I was working with told me he would personally adjust what I was trying to do by the next evening. Sure enough the next day my changes were made. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it’s easy to use and keeps all of the details for our reunion in one place. In years past, we had to keep a spreadsheet of number of ticket sales, guests names etc. now everything is right there in one place. No checks to cash. Money transferred right to our account. This is saving us hours of work. #### Cons Not so thrilled with the initial look of the main page when our purchasers log on #### Vendor response Thanks, Kelly! We would love to hear more about your thoughts on the design of the main page when your buyers log in. If you are up for it, send us an email at info@accelevents.com! Replied April 2019 --- ### Incredible Experience - Overall rating: 5/5 - Reviewer: Pam W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used other for less than 6 months - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered Before this year, our organization has had an annual fundraiser to support our annual membership exhibition, and were unable to have it this year due to the pandemic. Our experience with Accelevents.com was so much easier, provided the opportunity to extend the duration of our fundraiser, exceeded our financial goal, and provided such a fun experience for all of our donors that we have decided to always go forward with Accelevents.com in lieu of the events we used to host. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Turnkey process Data import Online dashboard and reporting Efficient and effective customer service Intuitive usage of the auction and raffle sites Integration with Stripe for processing credit cards Immediate collection of raffle ticket sales Effective checkout process on auction #### Cons The preliminary promotional online meeting went very quickly, and we missed a few details that were not obvious to us. Fortunately, the team supporting Accelevents.com were very responsive to online questions, and all of our questions were resolved with full satisfaction. We would like to see an enhancement to allow the ability to provide raffle items with a pre-defined number of winners greater than 1. - #### Reasons for choosing Accelevents Credibility of users Speed of setup Visual appeal of website #### Vendor response Thank you Pam! We are excited to hear that you had a greate experience! Replied June 2020 --- ### Wonderful platform to make execution of your event easier. - Overall rating: 5/5 - Reviewer: Heather J. - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered We have used Accelevents for our past two PTO Silent Auctions. Whenever we had a question, customer service responded to us very quickly with answers that solved our problems. It was very affordable and easy to use from the beginning. The information stored from the first year, made planning and executing the event the next year even easier! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It was very easy for multiple users to input and organize the information. The Dashboard provides a complete snapshot of where you are with planning the event. It has straightforward step by step instructions throughout the planning process and during the event itself. #### Cons I would like to see them add a function where you can send messages to the users during the event to remind them to update their bids, etc. --- ### Awesome customer support, super easy to navigate auction set up - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 201-500 employees - Product usage: Used other for less than 6 months - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered we were able to raise money by using this software for a silent auction. It was simple to tell people about how to bid and they were excited to keep getting text messages if they were outbid. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Auction set up was very self explanatory. Easy to upload photos, details, prices, etc. Text to bid is AMAZING!!! End of auction reports were helpful for checkout without using cc processing thru Accelevents. Customer support via chat and email were on point...even during our event at 9pm at night they were there to answer questions. #### Cons No real issues with any details of software. All worked smoothly for the silent auction we had. Only suggestion is maybe consolidate the menus instead of having to click between so many to access different parts of the auction set up. ## More reviews [Next reviews](https://www.softwareadvice.com/festival-management/accelevents-profile/reviews/?page=2) --- Accelevents Reviews, Pros and Cons - 2026 Software Advice