About 360e

360e is a cloud-based field service software solution designed by contractors for contracting businesses. It’s a fit for contractors in construction, electrical, property management, and a variety of other industries. Additionally, it’s suitable for a single contractor or a company of up to 49.

360e allows users to manage your business in a single system, accessible anywhere. It offers sales and customer relationship management (CRM) solutions that allow users to track customers, vendors, and other contacts. 360e also enables users to follow up with leads and provide quotes for customers.

Its single-stream job management feature allows users to manage job requirements and cost tracking in real-time, as well as featuring an integrated commu...


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Supported Operating System(s):

Web browser (OS agnostic)

17 Reviews of 360e

Average User Ratings

Overall

4.59 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(11)

11

4 stars

(5)

5

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 17 results

July 2018

Robin from Diversified Electric Services

Verified Reviewer

Company Size: 11-50 employees

Industry: Electrical/Electronic Manufacturing

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Best Software we have tested and we have been using it for over a year

Great support team, awesome response time, good value for the money spent.

Pros

The ease of converting our quotes to jobs. Making edits is very simple and user friendly. Our customers love the layout of the quotes and invoices.

Cons

At first, it was difficult to search for jobs, but they did correct that with a search bar that was more intuitive.

Response from 360 Enterprises

Replied July 2018

Thank you for the kind words Robin. We try our best!

February 2020

Courtney from Lightning Mobile Electric, LLC

Company Size: 11-50 employees

Industry: Electrical/Electronic Manufacturing

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2020

Robust AND Customizable

Overall, the team is communicating more effectively and are on the same page about upcoming jobs or projects; additionally, we have a better understanding of our costs for jobs and where we can optimize spend and save. My favorite thing about 360e? Their customer support. If we do not understand HOW to do something, or would like something to function in a different way, you have people you can contact directly and they are people you can count on. Shout out to [SENSITIVE CONTENT HIDDEN] for making this transition which seemed IMPOSSIBLE very possible.

Pros

What I liked most about 360e was the ability to bring my business development team, project management team, accounting team, and field staff together on one platform.

Cons

What I like least about the software is that "alerts" and "tasks" are not automatic pop-up reminders; rather, you have to know where they will be and make it a point to look at them.

Reasons for Choosing 360e

The software was more robust, had more functions we figured we would use more frequently, and the team working with us to establish our needs was genuinely invested.

Response from 360 Enterprises

Replied February 2020

Thank you for the great review. We are delighted to be part of your success and will continue to work hard for you.

July 2018

Tessa from New Way Electric, Inc.

Company Size: 51-200 employees

Industry: Mechanical or Industrial Engineering

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

July 2018

Review

Pros

I find it nice that everything is in one place and easily accessible to other employees.

Cons

We have experienced many glitches and this has affected the accuracy of reports. Ultimately making them unreliable.

August 2019

Cameron from Betts Electric Ltd

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2019

Happy customer

Accessibility to the product in the field and inter-company communication on project status

Pros

Great value, agile development/support team that is open to suggestions and working with you. Looking forward to seeing this product continue to develop and expand.

Cons

Implementation took longer than expected/hoped. Looking back, my timeline was unrealistic not realizing the development needed to tailor the product to our business and having enough time for our business to review and adopt the new software. Building an implementation timeline ahead of time would have mitigated this entirely.

December 2019

Johnny from John Goudie Electrical Contractor, Inc.

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Game Changer

360 has improved our business processes in more ways than I can count. Before using 360 we used paper service tickets, Microsoft word documents for our proposals and paper time sheets. The ability to organize every aspect of our jobs within 360 saves us time and money. We have found as well that the ability to have real time job reporting and tracking has made us much better at becoming profitable estimators on every job we do. It was a tough transition from paper to digital but the decision to switch to 360 has proven to be one of the best investments we have made as a company. The tech support and customer service with 360 is also exceptional.

Pros

-real time tracking of hard costs per job -easy to build small job quotes -organizes jobs without the use of paper. All current and past job information at your fingertips -keep track of employee time sheets per job -profit and loss reporting per job and overall business -ability to upload images and documents to quotes and jobs.

Cons

-minor glitches from time to time. More often than not it is operator error.

Response from 360 Enterprises

Replied January 2020

Nothing makes us happier at 360e than customer success stories. It's an absolute pleasure to support your business and to see the results in action.