360e is a cloud-based field service software solution designed by contractors for contracting businesses. It’s a fit for contractors in construction, electrical, property management, and a variety of other industries. Additionally, it’s suitable for a single contractor or a company of up to 49.

360e allows users to manage your business in a single system, accessible anywhere. It offers sales and customer relationship management (CRM) solutions that allow users to track customers, vendors, and other contacts. 360e also enables users to follow up with leads and provide quotes for customers.

Its single-stream job management feature allows users to manage job requirements and cost tracking in real-time, as well as featuring an integrated communication system. 360e facilitates billing by notifying users when it’s time to send an invoice out and assists with all the information needed to put the invoice together.

360e includes a visual scheduling system for tracking both scheduled and unscheduled work, which can be organized by day, week or month, or by employee.

This solution also provides built-in reports that allow users to track sales performance. Reports are also customizable for specific needs.

360e features a subscription-based pricing structure.



13 Reviews of 360e

Overall rating

4.5 / 5 stars

Showing 1 - 13 of 13 reviews

July 2018

Sheila from All Reach Lighting and Electrical Contracting

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

July 2018

Service Management Software

Training and support have been great

Pros

Ease of learning product. Able to pick up the basics pretty easy

Cons

Cumbersome to search for information. It's difficult to go into detail information on each job.

Response from 360 Enterprises of 360e

Replied August 2018

Thank you for the feedback Sheila. Our search tool is an endlessly evolving feature of our software that we continue to strive to bring users 'google level' capabilities. Your critique is greatly appreciated and will be passed along to our engineers to keep them on their toes.

July 2018

Charles from Diversified electric

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

360e does as advertised

Everything has been pretty good so far and has done what it is supposed to do

Pros

Easy time clock functions
Job info displayed as needed

Cons

The material catalog gets a little wonky on android devices

Response from 360 Enterprises of 360e

Replied August 2018

Thank you for the review Charles. We have released a 2.0 version of the field module which presents the user with a far friendlier mobile experience inside of 360e's catalog. I'll make sure one of our team follow-up with you this week to see if you'd be interested in a free upgrade.

July 2018

Natalya from MCDEAN INC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

I like this software - it's very friendly and easy to use

Pros

this software - it's very friendly and easy to use. they have great customer support and easy to sync with any wireless devices.

Cons

sometimes was delays with sync information with fitbit, but in general, I have no complaints about this software

July 2018

Jake from Kerwin Electric, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

360e review

Scheduling is much more organized, I love having all the data at our fingertips.

Pros

TONS of job data can be entered & organizes jobs nicely. All data is accessible to everyone, both in the field and in the office. Time tracking is nice.

Cons

Wish it jived with Quickbooks seamlessly!
It could be a little more streamlined for billing/quoting.

July 2018

Tessa from New Way Electric, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

July 2018

Review

Pros

I find it nice that everything is in one place and easily accessible to other employees.

Cons

We have experienced many glitches and this has affected the accuracy of reports. Ultimately making them unreliable.

July 2018

Robin from Diversified Electric Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Best Software we have tested and we have been using it for over a year

Great support team, awesome response time, good value for the money spent.

Pros

The ease of converting our quotes to jobs. Making edits is very simple and user friendly. Our customers love the layout of the quotes and invoices.

Cons

At first, it was difficult to search for jobs, but they did correct that with a search bar that was more intuitive.

Response from 360 Enterprises of 360e

Replied July 2018

Thank you for the kind words Robin. We try our best!

April 2018

BJ from E-TEC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Great software , exactly what we needed for our ELectrical service company

Pros

Ease of use, superior Customer support, low monthly cost, low customization cost , same features on smart phone and feet top

April 2018

Mike from New Way Electric

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Excellent customer service and training. They are quick to respond and step you through your issue.

Pros

I like how it integrates many different aspect's into one program. I previously used different software and spreadsheets to bid, schedule, bill and track a job. I like how it incorporates all these steps into one program. I also like the ability to create a quote and quickly convert it to a job.

Cons

A little slow and difficult to use initially but getting better the more that I use it.

Response from 360 Enterprises of 360e

Replied April 2018

Thank you for the positive feedback Mike. The on-boarding process for new clients, particularly one that is used to another software is never easy. We are working hard to make new acquisitions switch to 360e as seamless as possible!

April 2018

Jordan from Squires Electric

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Quality Scheduling and Inventory Management

Easy to use scheduling software.

Pros

Interface is simple to grasp and is intuitive for both office and our field workers. Makes scheduling and keeping track of much easier than before. Customer Support might be outsourced to Australia(maybe can't tell ), but we have found that whenever issues arise they are quick to respond to our needs and super helpful.

Cons

Program is based on internet which takes up lots of cache space. When the program slows down you have to clear your cache, and this happens often. Wish this wasn't needed.

April 2018

Dustin from Global Electric, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Great software and even better customer service

Saving money and time by letting the software do the heavy lifting in what is designed to do

Pros

Time saving and efficiency both in the office and out in the field. Ability to log on from anywhere with an internet connection. Customer Service, If any issues pop up the 360e guys jump on it quick and get it resolved.

Cons

There's not a whole lot that I don't like about the software. Most of the cons I've had have been resolved in updates to the software.

January 2018

Emeka from Boston University College of Engineering

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

360e has an effective way of improving the productivity in the office.

Pros

The software does well to keep everyone connected in the office; all employees have access to business data and this helps us work better together on the same page.

Cons

The software could have more features but that's not a big issue at all for me.

Response from 360 Enterprises of 360e

Replied January 2018

Thanks for the positive review. Come back anytime :)

July 2017

Joe from Squires Electric

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

I would have to attribute my businesses capacity for growth directly to this software

More efficient and intuitive estimating and invoicing tool, optimized scheduling, better internal communication both for field and office, and overall productivity for our billable guys in the field

Pros

360e has connected my office team with the field, bringing everyone under one umbrella and as a result, we have managed to decrease a lot of the inefficiencies that were hurting our bottom line.

Cons

Sometimes data pushes on bigger files takes a few minutes to upload but night and day on what I was using previsouly

March 2017

Whitney from M&T Electric, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

360e has a great product

We've only been in this software a few months and can already see the benefits. The software is user friendly and intuitive. It has drastically improved the efficiency of our office and electricians in the filed.

Pros

Ease of user interface on both the admin and field views.

Response from 360e of 360e

Replied March 2017

We at 360e are happy to hear you enjoy using our software! Efficiency is our priority #1. Thanks for the kind words.