The software, all in all, is very sluggish. Toggling through items on a page or shifting through pages was very testing for me.

They  genuinely want to help you succeed, and that is something you just can't find anywhere else that writes and supports software.

The software is very user friendly. It is not complicated to learn and switching from screen to screen is flawless.

Great Support team at Arborgold and CSR was awesome.

The 'costing' system is awesome. If you know your breakeven point the costing system will show you instantly where you are financially.

Customer support is quick to offer advice, solutions, or changes to improve functionality. Frequent updates and training videos are helpful to learn the variety of features.

Ease of use and quick access to customer support.

Very professional and nice to show our clients a quality product.

The ability to use multi-day projects. The SCM is great, and this really helps with our inventory counts.

Are you tired of spending money to generate leads to get the phone to ring, to only lose the message and forget to call them back. Do you need help following up on bids you gave to a customer.

There are so many things that I'm enjoying about this software. One that stands out is their ability to make upgrades and changes that suit your company's needs.

Can be difficult to think through and transition from old processes to getting Arborgold setup and staff acclimated.

Customer service is excellent. Great response time and very helpful creating templates and answering questions.

Every single customer service representative I've interacted with has been top notch and incredibly friendly and helpful.

The biggest complaint I have is not being able to any invoicing, accounting, deposits from Mobile Estimator.

The software is easy to use and works great for our busy Tree removal and trimming company.

I was really stressing annual renewals this year and Arborgold was there to help. After watching a webinar I saw that they could provide the support I needed.

They have many webinars to help with everything.

I have had many great experiences with the team as far as any help I need.

Love having everything organized and easily accessible.

I gave way too much of my time to this inferior program.

Their tech support is outstanding, their customer service is excellent. I've had programmers make appointments with me very, very early in the morning because I'm on a different time than they are.

The team is always courteous and patient and provides good customer support very helpful and I always get the problem solved quickly.

They always answer my call and walk me through anything I need. The representative and the team are great.

Great online training programs. Easy Quick book exporting.

The best balance of simplicity, full functionality, and cost I've ever seen.

No biggie, sometimes you don't know till you touch something.

Workwave said you're in a 2 year contract and workwave deliberately did not include the opt out in agreement. This is a bait and switch which is illegal.

We liked the ability to track our delivery drivers.

WorkWave is an excellent product with awesome support. We are a well known cleaning company in the Phoenix area.

They said you have to pay us for 2 month plus 195 for training and too bad so sad you arent happy. They continue to charge my credit card , unauthorized.

I don't like how it integrates with Quickbooks, FOR ME.

We feel like they are listening to the problems we are having and finding solutions. It's good to have real people to work through issues.

The customer service is prompt with all request. Everyone I have ever corresponded with has been nothing less than professional and courteous.

Totally great interface as well as being able to combine a lot of back office in the filed now.

This is the most unprofessional money hungry company ive ever seen in my life.

It seemed user friendly and like it would streamline our business. It has a lot of useful features if you can find them when you need them.

They used to charge for every call to tech support but after complaints that was changed.

We have repeatedly requested phone contact. They have taken money from us in error for a dispute 2 times (yes, one dispute = 1 deduction).

Excellent customer service and ease of understanding options. My technicians are able to access their schedules per the mobile application and be more efficient in planning their day.

What I was sold about what it would do - The ability to make estimates the way in which we wish to do so - Time sheets digitally, QB integration, Field tech ability to use the software in the field.

The fact that the web based program integrates with my tech mobile app is amazing. We can close completed work orders for our revenue report in house and bill accordingly.

I was able to easily learn how to use Workwave and received EXCELLENT customer service during my training. They are available any time to answer my questions, and are very professional and courteous.

The first video training offered today is a great idea. I believe this will be a major help.

The workflow setup is good. When it is functioning correctly, it flows nicely.

They are terribly trained and the only customers that matter to them are the big guys. If you are medium or small you are chop liver.

Horrible experience on every level  and scammed out of money.

I dislike the fact that the program does not talk BOTH ways with accounting software programs.

Our company changed our software platform to that is run by WorkWave. The education that they gave us during the transition was great.

The WORST part (after wasting $s and 100s of hours on onboarding) is that they indicated they would let me out of my contract, BUT THEY KEEP CHARGING ME. They deleted my files but KEEP CHARGING ME.

Very responsive to help you understand how too spend more money to make less money writing a simple invoice.

GPS side of the software is pretty good and easy to use.

Your rep is responsive and available until you sign that contract and then good luck trying to get ahold of him. They say whatever sounds good to get you to sign, they over promise and under deliver.

We like that it works hand and with quickbooks.

WorkWave has been great. The customer service is AMAZING.

All I ever wanted to do was write my customer a invoice and ended going bankrupt to do so.

Dont waste your time and money. Every turn on the way on dealing with this company I ran into empty promises and horrible user experience and costumer services lies.

When you first start learning the software it is a bit confusing because there are so many features in it.

Once you do so, basically must start over creating work order. Also, once a work order is closed, it's very difficult to go back and undo financial aspects of ticket.

US Dollar

Arborgold is a cloud-based business management solution that enables landscaping companies to manage business operations such as proposals, sales, service scheduling, marketing and customer communication. The solution focuses on complete business management starting from drafting proposals to invoicing and payments.

Arborgold features complete job management, which enables users to manage appointments, schedule jobs and communicate with field staff. The intelligent routing functionality of the solution automatically routes the field service staff using the best possible routes, which they can view with the help of the mobile application.

The marketing management functionality of the solution allows users to automate multiple marketing functions such as renewals, prepay letters, emails, follow-ups and thank you notes. The sales module enables users to engage with prospects and sign them up for services.

LongDescription

Employee Management

Electronic Payments

Time Tracking

Customizable Reports

Activity Tracking

Equipment Management

SMS Messaging

Dispatch Management

Job Costing

Route Optimization

Contract/License Management

Task Scheduling

Electronic Signature

Invoice Management

Timesheet Management

Customer Database

Recurring Appointments

Chemical Usage Tracking

Job Management

Calendar Management

Customer Portal

Geographic Maps

Scheduling

Data Import/Export

Mobile Signature Capture

Self Service Portal

QuickBooks Integration

Landscape Design

Mobile Access

Inventory Tracking

Real Time Data

Groundskeeping Management

Routing

Client Portal

Service History

Email Management

Inspection Management

Alerts/Notifications

Work History

Reporting & Statistics

Reminders

Time & Expense Tracking

Automated Scheduling

Estimating

Work Order Management

Customizable Templates

Job Scheduling

Billing & Invoicing

Customer Management

Accounting Integration

For Arborists

Real Time Reporting

Irrigation Tracking

Photos/Images

Inventory Control

For Lawn Care

Job Tracking

Quotes/Estimates

Drag & Drop

Customer History

Third-Party Integrations

Appointment Scheduling

Maintenance Scheduling

Vegetation Mapping

Inventory Management

Activity Dashboard

Commenting/Notes

Lead Management

Email Marketing

Sales Reports

Role-Based Permissions

Workflow Management

Reporting/Analytics

Search/Filter

Location Tracking

Third-Party Integration

Barcode/Ticket Scanning

Performance Management

Data Synchronization

Collaboration Tools

Data Capture and Transfer

Productivity Analysis

Price and Cost Calculations

File Storage

Real-Time Updates

Customizable Branding

Prioritization

Secure Data Storage

Checklists

Web browser (OS agnostic)

$119.00 per month/per year.  Contact for pricing based on need.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Arborgold

In Person

Live Online

Webinars

Documentation

Videos

WorkWave Service is a cloud-based field service solution. It offers mobile and desktop applications to connect field workers to the office to provide visibility into what’s happening in the field. The mobile applications allow field workers to time in and out of jobs from the field, view important job details and more.


WorkWave Service’s dashboard provides real-time, actionable information, especially when paired with the mobile application. A variety of scheduling features allow users to manage services, service packages, recurring jobs and one-time work orders.


The appointment calendar and dispatch board show revenue per route, along with any unscheduled jobs. Users can reschedule an entire route for inclement weather or sick days and preview the new route to avoid scheduling conflicts. It also offers a route optimization feature that calculates and delivers the optimal route choices based on customer preference, eligibility windows, drive time and more.


WorkWave Service also syncs in real-time with both QuickBooks Online and Desktop.



Arborgold vs WorkWave Service

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