--- title: "ArboStar Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ArboStar. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ArboStar is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/arbostar-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Arborist Software](https://www.softwareadvice.com/field-service/arborist-comparison/) / [ArboStar](https://www.softwareadvice.com/forestry/arbostar-profile/) / ArboStar Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/forestry/arbostar-profile/) Reviews # ArboStar User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 45 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.7/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 36 reviews (80%) - 4 stars: 8 reviews (18%) - 3 stars: 1 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - ArboStar elevates our business operations by bridging the gap between complex tasks and streamlined solutions. - Providing customer support is my job, and this app helps me do that a lot easier and more efficiently than before. But our whole team uses ArboStar, and there seems to be features for every team member, but I can only comment on the features I've used. - I find ArboStar to be very user-friendly. While it has its quirks, I think it's easily learned from any background. ### Most mentioned cons - Calendar syncing and appointment rescheduling can feel a bit slow/ awkward to use on mobile and desktop, but that is in part to the learning curve. - Some features feel clunky or unintuitive, especially when you're on the go. ## ArboStar customer reviews Showing reviews 1-25 of 45 (page 1). ### Software is helpful - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ArboStar has everything and more of what we need in our industry. It has simple, logical, straightforward interface. As a customer service, I am so grateful that we found the software to be helpful in centralizing and making our operations more efficient. #### Cons Nothing . It seems it was all or nothing --- ### Review for ArboStar - Overall rating: 5/5 - Reviewer: Mira D. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I did all my work on ArboStar. Used it to access clients information, make tree inventories, arborist reports, estimates and so on. What I liked the most is how easy it was to start using the system. It's basically self explanatory. My college showed me how to use it for half a day and I was able to do all my work on it after. I didn't use all the features as my role was more on the estimating side but whatever I did use worked fast and really made my job easier. #### Cons As an estimator I used app a lot in the field. When the client wants to confirm the job, there is an option on the app to add a signature but if the client doesn't want to sign I couldn't confirm the job unless I sign it myself instead of the client. Especially now with the Covid and social distancing some clients didn't want to come close or hold devices. Would be cool to add digital signing option through the email or something like this. #### Reasons for switching to ArboStar I used Arborgold in my previous company but it was a bit glitchy and slow so I'm happy that my new employer doesn't use it. ArboStar definitely helped me with my confirmation rates. --- ### Work in Progress with good potential - Overall rating: 4/5 - Reviewer: Patrick B. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered I think that needs a lot more work, but has good potential #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Integrates CRM functionality fairly well for a Tree Service software. This is missing from most of other competitors. #### Cons Terrible inventory system (unusable). The proposal function is completely mismatched from a typical proposal setup. #### Reasons for switching to ArboStar No CRM aspect --- ### Great CRM System - Overall rating: 4/5 - Reviewer: B. H. - Verified reviewer: Yes - Industry: Paper & Forest Products - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Been using the product for about 3 years now and it's been great. Really like the analytics that it's capable of pulling for each customer. #### Cons Sometimes editing the estimates or invoices can be a bit cumbersome and requires some work around to actually get the program to do the edits. But once you do the work arounds it's great. --- ### Excellent from small to big businesses - Overall rating: 5/5 - Reviewer: Benjamin T. - Verified reviewer: Yes - Industry: Environmental Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great thanks the clients are impressed with the quality. The crew is fabulous and comprehensive and always ready to help. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Product very professional even for a small business. Every thing you need at the same place from workers to clients, equipment list to repair list, estimates to invoices. Easy access on any platform computer cell phone. Customer service always ready to help when needed. #### Cons Nothing much just needs a little getting used to with all of the functions but practice makes perfect. --- ### Highly recommend - Overall rating: 5/5 - Reviewer: Cary B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My rep [sensitive content hidden]has been amazing helping us learn the system. Its been a great experience although a learning curve being first CRM #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service and value. Our rep [sensitive content hidden] has been truly awesome and even right from first experience with [sensitive content hidden] sales rep #### Cons Haven’t found any yet. So I can’t share anything about it. We will continue using and can give better feedback --- ### A gamechanger for making data driven decisions for your business with room to improve - Overall rating: 4/5 - Reviewer: Flavia O. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Overall I'm really pleased with how far we've come in the nearly year we've signed on board. I have a lot of confidence in the data, ease of reporting and scheduling. It's absolutely been a game changer to have the level of visibility day to day that is very transparent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The reporting and data available in real time is the best aspect of this platform. I know in real time the revenue, the acceptance rate, where clients are at in their journey with us alongside real time profitability of each project. I cannot ever go back to the way we did things before. #### Cons The integration wasn't the easiest. The biggest issue was the sync with Quickbooks. Nobody really advised me not to delete past service items, etc. Now we are dealing with huge synccing issues for something I could have avoided when I was auditing my service list. #### Reasons for switching to ArboStar Primarily for better scheduling functionality and reporting. --- ### Best Software for Tree Industry - Overall rating: 5/5 - Reviewer: Michelle S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. You may program the system on how frequent the follow-ups through phone, email and text messaging too. The feature I like the most is the integrated IP phone. As soon as I am logged in, I am ready to start and accept calls. The only thing I need is a computer with a handset. That's it. I can easily work from home and with this coronavirus COVID19 when we can't go to the office it's really handy! I can still do all my work, take leads, make calls, follow up right from my home. Also, all calls are recorded so you can make sure that customer service is a priority. Our estimators also like how they can send estimates from the mobile app while they are in the field. They won't be missing anything and they are able to provide a fast and accurate estimate in a timely manner. I also use ArboStar's accounting module a lot and it's pretty great. It helps you to easily manage expenses, inventory and payroll. I like how a daily report is generated on the dashboard. I will definitely recommend ArboStar to my colleague and for tree companies out there. Game changer! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been a customer service manager for a tree company for about 6 years and I have several experiences with different kinds of software. Before switching to ArboStar, we used a pen and paper, then we used google spreadsheets than ArborGold for a few years but with our company rapidly growing, it just didn't have enough features so we were shopping around for a more advanced all-in-one type of software. We were doing presentations with different field management systems for about a year. Some of the systems were quite advanced but weren't targeted for specifically tree industry, some were ridiculously expensive, some just didn't have the features we needed and others looked like they are stuck in the 90th. Finally, we did a presentation with ArboStar and everyone in our team loved it. It was easy to use, had all the features we thought of and even more, it's designed specifically for the tree service industry and reasonably priced so we decided to give it a chance and we are super happy with our decision! I manage customer service so CRM, customer relationship management is the features that I use the most and that I like the most. With ArboStar you can easily navigate the system and it is user-friendly. Adding a new lead is like filling out a form and the system will show it on the map for the estimators in real-time!. Scheduling the work is easy and you can track the crew's location since it is GPS integrated. Following up on estimates makes my work breezy. #### Cons Everything is great! It looks so professional. --- ### ArboStar - Overall rating: 5/5 - Reviewer: Olga R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I have been using the ArboStar system for about 6 years. My main tasks at the Tree Doctors are scheduling/overseeing production crews, payroll and calculations of profitability. My overall experience with ArboStar is very positive as it makes my job much easier. In a very fast-paced environment, it helps you manage your day to day tasks with minimal effort. It’s easy to keep track of payroll as the system notifies you daily if someone forgets to sign out. There is nothing worse than chasing after an employee 2 weeks later trying to figure out what time they logged out last week! The payroll is tied into the crew schedule to allow for an accurate man-hour count and financial returns or losses. The dashboard gives you a quick overview of how many leads are received, how many proposals have been sent out by our estimators or how many projects have been confirmed or invoiced. There are many options to create reminders for yourself and tasks for others as well as a messaging system for the staff. Overall I am very happy with this program. I would not be able to do my job efficiently without it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is very user-friendly and all the modules are easy to view and operate. The system is almost self-explanatory. If you miss an entry or make a mistake the system prompts you to correct it showing exactly where the mistake is. The scheduling platform is absolutely fantastic in terms of logistics. You can view all confirmed projects on a map and schedule them based on location and crew requirements as all the details are shown on the map in a little bubble. The system allows for a live lead display. As soon as the customer calls in the information appears on the estimator map. Each lead can be customized as an emergency, priority, regular or existing client marked with a different colour for optimal response time. #### Cons The mobile app does not have all the features available on the desktop. As I work in the office, this does not really affect me. The app is used by our field crews (production and estimators) and meets all their needs while away from the office. Once in a while, you get little glitches but the support team is always quick in resolving any technical issues. --- ### ArboStar experience so far - Overall rating: 4/5 - Reviewer: Jessica C. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered ArboStar is very helpful for keeping everyone's calendars looking clean and comprehensive. It is also nice to refer to past activity on a client profile, or make note of duplicate information for bookkeeping's sake. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I find ArboStar to be very user-friendly. While it has its quirks, I think it's easily learned from any background. I appreciate some of the comprehensive aspects as well, such as recognizing duplicate entries and anticipating data entry. #### Cons ArboStar has some persistent glitches that I do have to fight with every day. While I report on these somewhat regularly, they don't seem to stop so I'm not sure the best avenues for addressing issues. --- ### Fantastic Resource! - Overall rating: 5/5 - Reviewer: Antoinette B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered The customer service is absolutely amazing! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This program is very user friendly. Has everything we need to run our business. #### Cons It would be great to be able to integrate with Sage --- ### My ArboStar user experience - Overall rating: 5/5 - Reviewer: Mikaela S. - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Makes dealing with customer issues a breeze. The ticketing system keeps everything orderly and convenient, and can be sorted to suit your needs, as can everything else. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dozens of sorting fields for client information. Incredibly easy to enter info on clients and search that info and deal with any issues that may arise. Very versatile and works on my phone and tablet. #### Cons Many modules is a good thing, but it can also be a bit overwhelming at first. But I stick to what I need to know and branch out as I feel comfortable, and that process has been working for me so far. --- ### A fantastic advantage - Overall rating: 5/5 - Reviewer: Glen G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. At first, there was a learning curve with all of the available features but any time you have an issue, one phone call to the support team resolves it quickly. This can be a tremendous advantage over the competition. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This app gets you out to the client quickly and allows you to send or even confirm a job right on the spot. The estimate is sent by email, with no more estimates in the mailbox. Very professional appearance. Built-in GPS gets you to the job. The ability to attach edited photos to describe the scope of work. This whole system makes it easy to quote jobs quickly, and plan your work. #### Cons As with anything new, it takes a little time to learn the features, but it is easy to navigate. --- ### Making your tree care work "Paperless " - Overall rating: 5/5 - Reviewer: Shree G. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have used this application for implementation of Ash Tree Injection Projects, and now I am using it for other projects such as arborist consultation reports for tree care, maintenance and removal purposes. I am highly impressed by it attributes to increse my productivity at my workplace. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is extremely business savy for daily scheduling, implementation of the urban forestry-related projects. It also very usefull for monitoring and supervision purposes . As I am a regular user of this application I am highly impressed by its functionality attibutes because it is very userfriendly to complete the urban forestry-related activities (eg: tree mapping, inventory, assessment , plant health care, routine tree maintenance etc.) #### Cons It requres internet avilability , if there is offline version that would be great where internet connectivity is problem. --- ### Transition to Paperless - Overall rating: 5/5 - Reviewer: Mark L. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been very happy with this product. It certainly makes my job easier and helps me track items that would often take many more man hours to organize. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product is easy to use. From it's many functions to the minimization of paper use in our industry, this product does it all for us. Easy to teach the users, track man hours and job completion, to final billing this product satisfies many of our needs. #### Cons It was difficult to instantly transition to paperless. It seems it was all or nothing. Still used to writing quotes down! --- ### Really didn't like arbostar - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered unpleasant. they rushed the presentation and onboarding. after we signed it, there were suddenly all these disappointments we weren't expecting. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros We found it very customizable. As advertised, clearly built by and for arborists . it had many features for sure, that our other software did not have. It was less expensive than Jobber. #### Cons customer support was impatient, hard to understand. the learning curve was so steep we ended up abandoning it after a couple months. it messed up our quickbooks invoices. #### Reasons for choosing ArboStar Only because we met them at a tradeshow and thought wed give it a chance. #### Reasons for switching to ArboStar but not for long.... jobber didnt have enough users and arbostar claimed to have all these options we wanted but then... too mnany bad things. and no online booking. --- ### Simple, powerful, effective - Overall rating: 5/5 - Reviewer: Philip R. - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. To be frank, it did take some time for me to really wrap my mind around everything that Arbostar could do, but I'm glad that we switched to it. It's given us the tools to adapt and be flexible as our business changes and grows. The support team and management are always receptive to feedback, positive or negative, and that's one of the things that makes Arbostar so valuable. I genuinely get the impression that any suggestions or notes I send them are taken seriously and they're great at communicating. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are a ton of features, more so than any other CRM I've used. You're not forced into using all of them, so you can pick and choose the ones that best suit your business. The best part of that is that you can start by using it very simply and then gradually adopting the other features you'd like to use. It's a tool that gives you plenty of room to grow instead of immediately maxing it out and having to upgrade or switch tools. The customer support team is among the most responsive and dedicated that I've seen and they're a pleasure to work with. Far from being a static landscape, they're always working to improve it and add more features. #### Cons The only negatives I can think of are things that are difficult for anyone to solve in a way that makes everyone happy. While there is a phone app, screen real estate is limited which means that some things can't be shown. That's a result of just having a smaller screen, but it does mean that some things are easier to do in the web version. #### Reasons for choosing ArboStar Arbostar simply beat Arborgold on features, price, and ease of use. #### Reasons for switching to ArboStar While Kickserv is a great application, it's not tailored for tree work and didn't allow us to include photos on line items on an estimate. SingleOps was kind of a dumpster fire and we switched away from that after about a month. --- ### Macks lesions and education on the software - Overall rating: 4/5 - Reviewer: Lee W. - Verified reviewer: Yes - Industry: Farming - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Brillient now after the lessons and sessions with Mack’s my one to one mentor of the software and system I can jot praise him and his patience enough. And his teaching style for someone with zero computer knowledge or education #### Ratings breakdown - Ease of use: 1/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer relations and fast reaction times to problems or issues. 24/7 on call service in Europe or America. Skilled and qualified personal contacts per an account #### Cons If you are not computer aware it is a mindfield to learn and understand and very daunting, but with macks as my personal assistant he talked me through various lessons and educated me on the software step by step. I am computer illiterate and he had the patience to step by step talk me through it. I am not at a fluid and confident level with Mack’s still educating me on all the extra details and beneficial hidden perks #### Reasons for choosing ArboStar Very quick to react understanding and happy to educate as I am computer illiterate --- ### Powerful CRM for JS Tree Techs LLC - Overall rating: 5/5 - Reviewer: Joel S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, ArboStar has helped streamline operations and centralize the business. It’s a great tool for managing estimates, tracking leads, and staying organized as things scale. There’s room for improvement, but the core of the system is strong and it's actively improving. For a growing tree service company, it’s a valuable asset. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The all-in-one system really stands out. From quotes to scheduling and invoicing, it helps keep everything in one place, which saves a ton of time. The mobile functionality is helpful in the field, and the platform is built specifically for tree care businesses, which shows in the features. Their customer service has also been responsive and helpful whenever I’ve had questions. #### Cons Some features feel clunky or unintuitive, especially when you're on the go. The quoting system is powerful, but adding services or adjusting pricing takes more clicks than I would like and makes the layout for the customer very long. Calendar syncing and appointment rescheduling can feel a bit slow/ awkward to use on mobile and desktop, but that is in part to the learning curve. Would love a way to have after the customer conforms the estimate it opens a window to schedule the crew but would have to be more in-depth not sure how it would work. The dashboard has a lot of options, which can be overwhelming at first, and takes time to learn. #### Reasons for choosing ArboStar Price overall and because of [sensitive content hidden]. He took his time and was upfront about everything. After have interactions with serval of the team when I Spread the word about Arbor star I explain the culture is a team that care to make a difference. --- ### Great program - Overall rating: 5/5 - Reviewer: Kevin J K. - Verified reviewer: Yes - Industry: Paper & Forest Products - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I found Arbostar to be a very informative system for my tree care service. The system is relatively simple to use and covers all aspects of tree care business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Support, simplicity of the program, great program that supports all aspects of the tree care industry #### Cons Requires using a computer. I cant really find anything about this program that i dislike. #### Reasons for choosing ArboStar Cost of app, simplicity for the user, the support was over the top. #### Reasons for switching to ArboStar Need a program that simplify every aspects of my business --- ### My experience with ArboStar - Overall rating: 5/5 - Reviewer: Oliver H. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My experience was and is very positive from demos to implementation to ongoing support and new feature requests. So thanks to the ArboStar and everyone in your team. I'm looking forward to the new features from the quarterly release! I think what I like the most about ArboStar is that its constantly evolving and improving and that I myself can request new features and in a few months can see them live in my system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been in tree care industry for about 10 years now. Started from the bottom I opened up my business torontoarborist.ca 7 years ago. After struggling with pen and paper approach for a couple of years and with constant growth I realized that it's time to look for something more advanced. I had demos with a number of different software systems, some specific to tree industry some general but I couldn't find something that I really liked. One of my guys recommended ArboStar because they used it in the last company he worked and everyone loved it there. I couldn't find much info about this product on the web but decided to give it a try. I had couple of presentations with [SENSITIVE CONTENT HIDDEN] and was very impressed. Being a smaller company we didn't need something that advanced back then but I could see how having this system in place can help us grow so I decided to give it a try. The onboarding process took a bit longer than I was expecting because there were a lot of things that I had to set up in order to start using it effectively but after everything was ready to go and I started using it I could see a huge difference! CRM, client intake, and estimating became a breeze. Scheduling and payrol integrated became so easy to do. I could track productivity and expenses, basically, everything I needed to operate my business was there! I'm not going to list all the features here and even now I don't use all of them but I can honestly say that what I have now seriously improved my business. #### Cons There is an app and a full web version of ArboStar. APP Is great because of the simplicity, speed and offline mode. ( I can do all the estimates even if there is no reception on my phone) but the app functionality is limited and for more serious tasks like newsletters mass emails, scheduling or finance module I still need to use the web version. #### Reasons for choosing ArboStar ArboStar had many more features compared to all the other systems I tried while being fast and easy to use. It just felt like the right fit for my business! #### Reasons for switching to ArboStar I needed a more advanced system that can cover all my business needs. --- ### Arbostar: New and Exciting with a Bright Future - Overall rating: 4/5 - Reviewer: Jason H. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered It feels like we are growing up together with Arbostar. We look forward to each and every update, because this product has great "bones" but it has so much more room for growth. Being able to follow all of our customers has been so critical, and the reports that took us hours now are readily available instantly! So much good, but the product functionality and features are buggy and cause frequent minor work disruptions. And I cannot express enough how much I hate the PDF/how the PDF displays optional line items. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros We are finally able to get critical metrics and follow up on client's in a way we were never able to before! This has boosted revenues and increased client loyalty. Seriously, bravo! #### Cons The thing I like the least about Arbostar is the PDF provided to customers. They frequently get confused by the optional line items and almost never follow the link so they do not know that the option is "unselected". Shading it out looks BAD. It was the worst news to a very anticipated update. #### Reasons for switching to ArboStar First and foremost: pictures would take AGES to upload, causing HUGE disruptions in work flow. Secondarily: the lack of customer tracking. --- ### Great software - Overall rating: 5/5 - Reviewer: Stephanie A. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered I have streamlined our back end of the business with Arbostar. I no longer misplace estimates or forget when a customer signed up for service. With Arbostar a client can sign and send back the estimate with ease on the computer. I can keep track of how many days its been since the the estimate and since the customer signed up. I can add notes and the client can add notes as well. The feature to add pictures, files like permits and tax exempt forms is also an asset. It allows me to keep all the necessary docs in one place. Overall Arbostar has helped our business tremendously. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integrating my business into this software was super easy. I gave them access to my quickbooks and they were able to link to Arbostar with no problem. All my clients profiles transferred and it was seamless #### Cons The only con I feel is the fact that as an admin I cannot see all the schedules on the app. The app is very helpful but I need to be logged in as my estimator in order to see his schedule. #### Reasons for choosing ArboStar I found Arbostar to be more user friendly --- ### ArboStar business management platform - Overall rating: 5/5 - Reviewer: SERGIO D. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall very happy user. Thank you! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I used ArboStar for over three years. Basically it was backbone of our business. We did everything there from payroll and accounting to estimating and invoicing. Features that I loved the most was communication, inbuily IP phone. All the communication with clients was done through computer ArboStar chrome extension. Incoming calls, outgoing calls, sms, followups, everything was Smooth and I could do the work from home or on mobile. Very convenient. Man hour return tracking function was great as I could easily see who's bringing there most money to the company. ArboStar was basically the only soft we used to manage multimillion business and it was very impressive. #### Cons Nothing really, If there were some bugs I could just call the support and they would be fixed ASAP. Never lost even one production day on ArboStar. Only thing I can think of for improvement is checks printing. Would be cool to be able to print checks for paying subcontractors invoices right from the system. #### Reasons for switching to ArboStar Jobber was a great system when our company started up but it just lacked the features that we needed to grow. Also it wasn't a specific arborist software and many functions could be good for plumbers but were not relevant to tree industry. --- ### Best Arborist Software - Overall rating: 5/5 - Reviewer: Derek L. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I used Arbostar for over a year. The features that I loved most was how easy it is to create detailed estimates with pictures and project schemes and how detailed pricing calculator they had. I can calculate work price based on target man hour return rates or based on the cost of the equipment that I need to do the work and personnel that is required to do the work. Automatic following up was a great features and it helped me improve my confirmation rates significantly. Lastly every day i used sales leaderboard feature to compare real time confirmation rates and other statistical numbers vs other estimators in the company. Overall, very happy with the product. #### Cons When i started using the Arbostar, app lacked offline mode functionality meaning that if I was on site creating estimate and there were no reception I couldn't send it out. This was fixed with later released though. Now, If my tablet doesn't have internet, all the info is still saved in drafts and estimates do get send out once I have reception again. #### Reasons for switching to ArboStar The previous soft that our company used was way too complicated and looked like it was developed back in 90th. There were lot's of bugs in scheduling and marketing features. There was no pricing calculating feature which I didn't like as well. I'm happy with did switch to ArboStar. I can do my job much more efficiently now. ## More reviews [Next reviews](https://www.softwareadvice.com/forestry/arbostar-profile/reviews/?page=2) --- ArboStar Reviews, Pros and Cons - 2026 Software Advice