Zendesk Sell
Zendesk Sell
About Zendesk Sell
Zendesk Sell (formerly Base) is the web and mobile-based customer relationship management application that allows B2B and B2C sales professionals to manage sales, track leads and engage proactively with customers from anywhere. The system features a standalone sales automation module with options for integrated channel management and web self-service capabilities.
Zendesk Sell enables sales teams to capture, organize and properly track leads. Sales personnel can funnel leads from multiple sources including websites, spreadsheets or any marketing platform. Users can track sales and have full visibility into the sales pipeline with robust sales reporting feature.
Sales team leaders can monitor sales process by managing regions and teams through Base. Users can e...
Zendesk Sell Pricing
14-day free trial, no credit card required. Starter: $45 per seat, per month Professional: $95 per seat, per month Enterprise: $145 per seat, per month All plans are billed annually. Add-ons are also available for an additional cost.
Starting price:
$19.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Zendesk Sell
1 - 5 of 133 Reviews
Brandon
Verified reviewer
Computer Software
Used daily for less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2018
Great CRM, a ton of functionality and the user experience is quite seamless.
Great team collaboration and communication.
PROSThe user experience is quite seamless, also easy for new users to understand the platform with ease.
CONSThe pricing structure was disappointing, and not realistic for a lot of agencies that have a larger team.
Jamie
Computer Software, 11-50 employees
Used daily for less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed October 2022
Good for the price but could be better
This is a decent starter sales CRM for the price, but if you plan on expanding your organization, you will likely need something more scalable.
PROSThe price was initially a major selling point. We chose Base, which did offer quite a bit and allowed integration with DropBox. The simplicity was great and easy to understand.
CONSUltimately, this couldn't meet our needs. We were not able to customize or integrate with a number of third-party-apps that are essential to our business, and we were met with resistance from customer service when attempting to upgrade. We also experienced quite a few issues with the integrations we could perform.
Erik
Online Media, 2-10 employees
Used weekly for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2020
Long time user
In the beginning when it was BaseCRM it was a nice system to use. After it became Zendesk sell all the extra functions become more expensive and there are better systems to use.
PROSIt's easy to store clients and manage your deals.
CONSIt's not very well integrated and we found a better system to use. Sinds 2013 we had a subscription and this was still active till April. When I wanted to delete my account on time, my complete account was deleted right away and that's it. No money refund when you pay for 7 years in a row prepaid and no access anymore for the period you paid for. This is how they treat customers who want to try something different after being a customer for 7 years .
Reason for choosing Zendesk Sell
I didn't
Cole
Verified reviewer
Business Supplies and Equipment, 51-200 employees
Used daily for less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed February 2019
One of the best CRM's around
We didn't want our entry level sales reps to have access to the information for CEO's and other C-level contacts. Our old CRM didn't let us assign access. Only what people could change within a contact.
PROSWe needed to find a CRM that would allow us to assign access at different levels. Other CRM's had fallen short for this.
CONSIt's a little more expensive than I like if you want to use all the features.
Anonymous
Used daily for less than 12 months
Review Source: GetApp
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
Excellent CRM
PROS
This product was the 4th CRM our company tried before we found the customization we were looking for. This program currently manages customer contacts and all job information for 7 different construction supply companies under our umbrella. We couldn't be happier!
CONSThey will customize A LOT...However, some things they just aren't willing to change. I understand, but it can be a little disappointing.
