--- title: "BigChange Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of BigChange. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if BigChange is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/bigchange-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Scheduling Software](https://www.softwareadvice.com/scheduling/) / [BigChange](https://www.softwareadvice.com/hr/bigchange-profile/) / BigChange Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/bigchange-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/bigchange-profile/alternatives/) # BigChange User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 270 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.6/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 172 reviews (64%) - 4 stars: 68 reviews (25%) - 3 stars: 22 reviews (8%) - 2 stars: 4 reviews (1%) - 1 star: 4 reviews (1%) ### Most mentioned pros - The ease of been able to lock down the tablets so that they are user friendly and secure if a device is lost, with them been used by drivers this can easily be done. - We have full visibility of jobs it enables us to complete a whole transaction for a customer end to end process and enables to see what stage we are at for the job. - It provides the best solution for our field engineers to access the relevant areas of the platform and we can track and schedule our resources, fleet, customers and finance. ### Most mentioned cons - The lack of accounting integration into the sage cloudbased software means we don't invoice or use the financial side. - A 500mb data allowance per tablet per month is virtually impossible to stay within on a platform that encourages plenty of photo taking as part of workflows - this results in high excess data charges…a very painful and unneeded extra cost. - Also the asset management for sites is very clunky and requires every asset to be added including serial number, make and model etc, which is great for small sites but where we have over 600 sites, with some sites having very old equipment which does not have clear details, or might have 30+ assets with different serial numbers it makes it incredibly impractical to use. ## BigChange customer reviews Showing reviews 1-25 of 270 (page 1). ### Big Change Review - It can really help your business grow and it is fantastice for mobile workforce - Overall rating: 5/5 - Reviewer: Sally Ann S. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We solved our scheudling problems and manging our mobile workforce, we went from our teams doing 1 to 2 jobs a day to over six at times. It really can make your business more cost effective. Great experience love the Big Change team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It is actually very simple to use, easy to set up but you will time to do it properly. The Big Change team are great and will support you. If you are looking for a cost effective solution for your business I would recommend this. #### Cons Data extraction for any business the data is so important, Big Change are working on this and once they get this right the product really sells it self. #### Reasons for choosing BigChange As it was simple to set up you did not need expensive software developers #### Reasons for switching to BigChange 2019 #### Vendor response Hi Sally-Ann Thanks for your feedback and for being part of the BigChange Community and shaping how we provide an even better service to our customers. It is great to see your growth from using BigChange and how you have managed to significantly increase the number of jobs being completed by the team. Looking forward to working with you on the evolution of our dashboards so we can help make the data even easier to navigate. If you or your team need any further help, please do not hesitate to reach out to your Customer Success representative or to me directly. Many Thanks Ian Burgess Chief Customer Officer Replied January 2023 --- ### Bigchange Review TDS - Overall rating: 4/5 - Reviewer: Jake M. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered For us, it was an absolute game changer being the first cloud based CRM system that we had ever used. It made our lives a whole lot easier and freed up a lot of time which allowed us to concentrate on certain areas of the business that had been neglected. It just feels like nothing has really changed since or anything notable has been introduced. It’s starting to feel a bit old and clunky, needs a refresh. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros - Invoicing - Scheduling - Fleet tracking (although this is starting to fail) - Pricing #### Cons - Outrageously high costs to set up quoting documents. - CRM systems constantly failing on job watch. - System crashing when zooming into maps on phones / tablets. - Not enough characters permitted within the quoting description. Some of our quotes are in excess of 5000 characters +. We end up having to send this as a separate schedule which isn't ideal. - Starting to feel old and clunky. #### Reasons for switching to BigChange Click was not a cloud based system at the time, Big change came in and blew us away with its use of modern technology. At the time, it was on another level. #### Vendor response Hi Jake, Thank you for taking the time to leave us a review. We are truly sorry to hear about the issues you're experiencing with our system. Your concerns are very important to us and we take them seriously. I wanted to let you know that your Customer Success Manager, Leila, has been notified about the situation and will be reaching out to you shortly. We would greatly appreciate the opportunity to turn this situation around for you. Our team is committed to ensuring your satisfaction and we will do our utmost to rectify any issues you have encountered. Thank you once again for your feedback. We look forward to resolving these issues and continuing to serve your needs. Kind regards Louise Replied March 2024 --- ### Powerful but outdated - Overall rating: 3/5 - Reviewer: Byron S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered It’s helped us grow 30%The tech support are amazing #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The system worksheets are a game changer #### Cons It’s too clunky - multiple pop ups and no real organisational system #### Reasons for choosing BigChange Better sales rep #### Reasons for switching to BigChange Too restrictive Bigchange allows forced behaviour #### Vendor response Hi Byron, Thanks so much for your feedback. We're sorry you aren't getting the best out of the system right now. We take customer feedback seriously and are committed to making things right. Please reach out to me by email with your details, louise.stone@bigchange.com, so I can then escalate any issues you are having. Or reach out to the Roadcrew team or your Customer Success Manager directly and they hopefully be able to offer some solutions. It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you want more details. I look forward to hearing from you. Best wishes Louise Replied August 2023 --- ### Big change for a commercial gas company - Overall rating: 4/5 - Reviewer: Matthew L. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Overall I am happy with BigChange but would like to see some more quality of life updates such as better sorting and filters or the ability to put additional group jobs inside group jobs so that multiple return visits in one group can be logged together which still keeping it within the initial jobs group #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Big Change enables us to mange 80% of our day to day work in one place, from quoting, running jobs and chasing parts with suppliers as well as integrating slightly with Xero. They are constantly doing updates, some of which have been instrumental to our use of it. #### Cons It is not tailored for our particular companies needs. Multiple day jobs have to be logged as seperate events which can add a lot of extra reports being filled in by engineers or a lo of extra admin in the back office.Also the asset management for sites is very clunky and requires every asset to be added including serial number, make and model etc, which is great for small sites but where we have over 600 sites, with some sites having very old equipment which does not have clear details, or might have 30+ assets with different serial numbers it makes it incredibly impractical to use. #### Reasons for switching to BigChange We wanted a software which could do everything --- ### The centre of our business - Overall rating: 4/5 - Reviewer: Dave C. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Overall we're happy and the service we get is great especially from [sensitive content hidden], however the user interface needs to rapidly improve as it feels 10 -15 years behind. If this improved I think we would use more of the system and it really would be top of the tree in the workforce management world. The team are doing lots of updates but not to the interface. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's allowed us to completely remove paper meaning we are far more efficient and effective in scheduling in work and optimising our technicians days. Our customer care [sensitive content hidden] is really attentive and understanding with regular visits, something other workforce management systems don't offer. #### Cons The user interface is quite clunky and old looking, it could do with an update as it isn't overly intuitive making it harder for new staff in the office to learn. The lack of accounting integration into the sage cloudbased software means we don't invoice or use the financial side. We integrate the system with a client meaning they can allocate us jobs however this is also clunky and dated. #### Reasons for switching to BigChange One of our shareholders used the product in their businesses. #### Vendor response Hi Dave, Thank you for your review and for taking the time to provide feedback on your experience with BigChange. Firstly It makes us incredibly happy to know that your Customer Success Manager has greatly supported you. We are always looking for ways to improve our services and your feedback is valuable to us. I have passed on your feedback to Olivia, who will contact you to arrange a visit in the coming weeks. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best wishes Louise Replied February 2024 --- ### BigChange - Overall rating: 4/5 - Reviewer: George K. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been very positive, from the costs saved by just using one system to having good quality help on hand everyday from the RoadCrew. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros My favourite part of BigChange is having all of the tools needed to run a business in one place. Prior to the implementation of BigChange we had a scheduling programme, a CRM, a vehicle tracking system and an invoicing software. We now just use BigChange for all of these functions. #### Cons I would like to see more flexibility in terms of additional features and making it more bespoke to individual businesses. It can sometimes feel like a one-size-fits-all approach. #### Reasons for choosing BigChange More professional setup at BigChange and the added bonus of the RoadCrew assistance. #### Reasons for switching to BigChange Needed more functionality. #### Vendor response Hi George Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. Please reach out to the Roadcrew team or your Customer Success Manager if you would like any additional support. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise Replied August 2023 --- ### I would not hesitate to recommend Big Change to any service - Overall rating: 4/5 - Reviewer: Carly C. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Very positive experience- it has transformed the efficiency of our business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Integration with sage, instant updates, engineers are happy too as they have all their jobs on the tablet with instructions. Less room for error. Roadcrew are fantastic #### Cons Took a while to set up but worth it in the end. #### Reasons for choosing BigChange Less expensive and less complicated! More user friendly #### Vendor response Hi Carly Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! P.S. If you ever need help, please don't hesitate to reach out; we're always here. Best Wishes Louise Replied May 2023 --- ### Game changing software - Overall rating: 5/5 - Reviewer: Tina L. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Moving over to BC was a massive step for our company as we had been using our previous software for nearly 20 years. We knew we had to move away and find something new, and from the first demo we knew BC could be just what we needed. We have been able to move away from paper certs, using a third party tracking system, invoice more precisely. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As a company being able to send digital certs to clients through the automatic sending feature has save us many hours of admin labour. This has meant we can concentrate on other admin that can at times be left behind in priority. The live data and tracking and knowing where our resources are takes the guess work out of the job. Being able to add stock items through Job Watch is a major plus. Knowing what stock we have available and what the resources have on their vehicles is something we never had before so has made scheduling and ordering a much more streamlined experience. #### Cons I would like to be able to customise by view in some areas not already available. Some reporting could be improved. #### Reasons for switching to BigChange Not being able to track the engineers sufficiently.No live data on jobs.No digital certs. #### Vendor response Hi Tina, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. If you would like any help and support in navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager. Or email me and I will pass on any feedback. louise.stone@bigchange.com. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise Replied December 2023 --- ### Big Change - our vital office tool - Overall rating: 5/5 - Reviewer: Alexina W. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Big change was set up for our business prior to me joining and it was never developed fully. I now have a better understanding of big change and with the help of the university, representative and big change staff i have met on the way, I am really moving forward the system. Big change really does listen to all of their customer and if you find anything you need, feed it back to them and they get their development teams to work on it. Feedback to them is so important as they are constantly develop the system. When I started the office was full of sticky notes with staff reminders & messages, we had several different systems, a lot of tasks were done manually i.e. engineers job sheets. Now we just have one system that everything is done on and the system does most of the work for us from reminding to producing professional documents #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Big change is used in our business within every department, starting from an initial enquiry right to through to after care service. Our quotes are produced and emailed to customers to be doc e signed which saves so much time to produce and convert. Our projects team use it to manage installs and again with the data they input anyone can access the data and know the stage each project is at. Our Service team use it send out jobs to our engineers which gives them a detailed report about each job and from this we know if any quote is required or invoicing. Also our contracts are so easy to manage, Our accounts team use for to create invoices, chase payment and stock control. Management can easily pull of data to evaluate all areas of the business to make improvements or spot any concerns. We love how the platform can so easily be adapted to suit how you wish to use the system to suit your business. Will all the automations does the work for us and no longer do we need sticky note reminders everywhere. It is very difficult to find something you would require in your business that the system wont do they have thought of everything. The customer care is excellent. #### Cons I would like the university to improve a little. Sometimes I do a module but then have to do more research to get more information. The questions at the end could be more and maybe introduce samples to do to check you fully understand. . At times the road crew can contradict information. #### Reasons for choosing BigChange It did everything we wanted and now does even more and beyond #### Reasons for switching to BigChange Click was very dated and difficult to use. Manually producing job sheets was difficult to read writing and used lots of paper. Many spreadsheets were used to monitor progress of various tasks It was difficult to communicate with the team. #### Vendor response Hi Alexina Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals and I want to thank you for your feedback on BCU, I have passed this on to the team. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise Replied August 2023 --- ### A Year with big Change - Overall rating: 5/5 - Reviewer: Neil H. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Positive, its not perfect but it is the best I have seen #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The main thing is the reduction in admin time, both back office and time on site filling in job sheets. #### Cons The way the CRM works on the tablets. using the software correctly its impossible to create a job from the tablet to a customers specific asset #### Reasons for choosing BigChange I liked the software, the interface, that they are local and from what I have seen on social media I like the way they treat their employees. #### Reasons for switching to BigChange Despite many hours on the phone with their tech support field motion never actually worked. #### Vendor response Time is money so we are happy to hear you are saving both using your BigChange system!! And your observations are spot on - BigChange work hard to look after our employees just as we do our customers... Thank you for choosing us and for your great review Replied April 2021 --- ### Big change, a necessity for helping a business thrive - Overall rating: 4/5 - Reviewer: Ricky M. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The mobility and ease of use has made my day to day tasks effortless #### Cons I feel like being able to use two different mobile devices seamlessly without loosing progress on reports would be amazing, such as starting a report on one device and then moving to another such as a laptop and logging in to have all the pictures which have been uploaded still in the app instead of logging in and having to start from scratch. #### Vendor response Hi Ricky, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! P.S. If you ever need help, please don't hesitate to reach out; we're always here. Customer Service; +44 (0)113 457 1000 Best Wishes Louise Replied May 2023 --- ### No regrets, simply the best. - Overall rating: 4/5 - Reviewer: Paul S. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered We wanted to reduce paperwork and speed up invoicing. This it has done and more! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Even though we learnt as we went along and improved things massively it is intuitive and usable from day one. #### Cons Quite a few server problems in early days but getting better all the time! #### Reasons for choosing BigChange Big change had fa4 more aspirations for the future. --- ### The Leak Detection Company Ltd reviews BigChange - Overall rating: 4/5 - Reviewer: Paul C. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Overall our experience has been mostly positive. The initial problems of on-boarding were eventually resolved. Our go-live suffered only a handful of easily resolved problems, and since then the system has generated significant advantage. We still have a problem with Invoicing which does not work and awaits a software fix. The expected benefit of linking to SAGE has therefore still not materialised. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The volume of our input has decreased significantly, whilst the quality of output has improved significantly. #### Cons The On-boarding process was too long and too difficult. Despite guidance we hit several unexpected problems and had to re-think how to use the functionality available. #### Vendor response Hi Paul Thanks for taking the time to leave a review. We really appreciate the feedback on areas we can improve upon. It's great to hear that you seeing benefits and the significant improving in the quality of your output. If you or your team need any further help, please dont hesitate to reach out to your Customer Success representative or to me directly. Many Thanks Ian Burgess Chief Customer Officer Replied January 2023 --- ### Air Control Southern Ltd feedback - Overall rating: 5/5 - Reviewer: Holly M. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Overall easy, fast and clear. Helps grow our business, and also make our business stand out form the crowd. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros everything is very clear and modern, Our engineers and office staff all get on with it very well. Didn't take us long to catch on to how everything works, and there is never ending possibilities to grow your company through big change. #### Cons I can't think of much, but recently I was having an error with one of our handover warranty contract quotation templates, which meant I couldn't send these to our customers for a while. I raised this a fair few times and they asked me to do certain things to make this work. It would work then for about 2 weeks and it then starts happening again repeatedly . I then brought this up to [sensitive content hidden] as something needed to be sorted, he then fixed this issue with me easily enough, but hopefully this doesn't happen again. #### Reasons for switching to BigChange Can't remember the name. #### Vendor response Hi Holly , Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! P.S. If you ever need help, please don't hesitate to reach out; we're always here. Best Wishes Louise Replied May 2023 --- ### Arrow Review 03/04/2023 - Overall rating: 4/5 - Reviewer: Nicola H. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Just love working with this program day to day and still have a lot to learn.Its a big ask but a base visit from a BigChange team member offering help and ideas would be great even if only a couple of times a year? #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's promoted organisation and consistency across our workforce in the office and the field.Professional worksheets and reporting. #### Cons So cons are the equipment (stock) side of the software could be much better i'm excited to see the coming changes.maybe need a bigger tech team? I understand there are a large number of business types all wanting different operating functionality and all experiencing different issues but the time taken to solve some of our issues has been way too long. #### Reasons for switching to BigChange growing business needed more functionality and streamlining #### Vendor response Hi Nicola, Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. We're sorry to hear about your negative experience with stock and the time it has taken to resolve your issues, that's definitely not what we want for our customers. We would love to help turn this around for you. If you know who your Customer Success Manager is, please reach out to them for assistance and I know they will be more than happy to visit you. Alternatively, please email me directly, and I will escalate it. louise.stone@bigchange.com Best Wishes Louise Customer Marketing Manager Replied May 2023 --- ### Big change, Big easy. - Overall rating: 5/5 - Reviewer: Allison S. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Brilliant support provided quickly. It's fast, efficient and easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, job scheduling is fast, easy and simple. Worksheets can be created to suit job categories and business needs. Fleet management provides reminders when vehicle maintenance is due and daily reports via vehicle checks. Expenses can be attached to work orders in order to set the correct costs for invoicing clients. Vehicle tracking and reporting, financial reports, it's all there in one place. #### Cons As our business grows, I'm sure there will be additional features we will come across that would be beneficial but so far I can't say there is anything we don't like. Perhaps the process of adding new resources could be slightly easier. #### Vendor response Hi Allison, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system. Thanks for taking the time to write this review; it means a lot to us. P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise Replied June 2023 --- ### Service & Maintenance company using BigChange for all aspects - Overall rating: 5/5 - Reviewer: Calum G. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to collective store information between both customers, jobs & resources also for a service company has allowed us to have everything available within a couple of clicks. Doing this allows us to keep a live up to date paper trail that anyone in the business can get information from. #### Cons At times some adjustments & changes are often discussed and then taking in excess of a year.Additionally there are a few things which might seem like a minor tweak but could often requires hours of back and forth. Sometimes some factors of Job Watch are very binary and sometimes require some further flexibility. #### Vendor response Hi Calum Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system. I have also passed on your comments to the Customer Success Team. Thanks for taking the time to write this review; it means a lot to us. P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise Replied June 2023 --- ### Sherbornes Review - Overall rating: 5/5 - Reviewer: wayne w. - Verified reviewer: Yes - Industry: Furniture - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Our overall experience is good and we are using the mobile app more for the drivers timesheets, expenses and vehicle checks which saves time and paperwork.along with the tracking of the vehicles it's a good and easy system to use and has a lot to offer.any issues are dealt with by your staff quickly and the help and communication is good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros big change was already in use when i joined the company, it was easy to learn and use.alot of aspects to it and some useful tools. #### Cons As i implemented the daily walk round vehicle checks on the mobile app which was relatively easy to set up i was disappointed that you can't print off these checks or any defect reports to keep on a manual file. #### Vendor response Hi Wayne Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. Although if you are having issues with vehicle checks, please do reach out to Roadcrew or your Customer Success Manager who will be able to advise on this. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise Replied July 2023 --- ### Excellent all round system - Overall rating: 5/5 - Reviewer: Heather T. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The access from anywhere is a large part of this business - to be able to view and adjust 24/7. The ability to run certain reports and overall the development of the system. the continuing efforts of the BigChange team to add further value throughout the time we have had the system is nice to see such an innovative outlook. We feel as a business our opinion is heard and it matters, brining forwards ideas as a team is really the vibe we get #### Cons There has been a lot of change within the group and it would be good to see retention within the 'account manager' role as we build a relationships and then the representative changes. We would like to see continuity moving forwards to enable us to communicate well as we currently are with our existing assigned contact Adam. #### Vendor response Hi Heather Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. However we understand your frustrations with our department changes, we too were sad to see Adam go. We really do appreciate your feedback and I will pass this on. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise Replied September 2023 --- ### Complete CRM System - Overall rating: 5/5 - Reviewer: Daniel K. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We started with BigChange and have seen it grow with useful new items added #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is easy to use and to also train people to use, it has lots of help and the customer service is excellent #### Cons I would like to see jobs to be put in an order for nearest to furthest for morning and afternoon jobs as this would help with scheduling as our jobs are booked for 08:00 - 12:00 and 12:00 - 16:30 #### Vendor response Hi Daniel Thanks for the great feedback. I'm glad you are finding the system user friendly and able to get your teams up to speed quickly. We pride ourselves on providing great service so that is great to read you have experienced this first hand. Thanks for the feedback around scheduling, I will pass that onto the product owner for Job scheduling. We have recently added some features around route optimisation and fixing the first job of the day so if you would like any help with that then your Customer Success representative will be able to support you. Alternatively drop me a line and I can connect you. Many thanks Ian Burgess Chief Customer Officer ian.burgess@bigchange.com Replied January 2023 --- ### Big Change - Overall rating: 5/5 - Reviewer: Shawn G. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software has really helped us grow as a company. Not only does it keep all aspects of the business in one place from initial inquiry, quotation, booking and then through to attendance and invoicing it does so relatively easily and when there are issues thee team are on hand to help. #### Cons There are a few areas that could be improved. One particular issue is not being able to add a comment/note to a photo taken within the app. Having the ability to use this like other "snap list" apps would be great but without creating endless worksheets we have had to opt for a better solution away from Job Watch. #### Reasons for switching to BigChange We switched as BigChange covered more areas of use for us as it incorporated all our files history for previous visits, enabled easy planning and costing for jobs, plus the bonus of the vehicle tracking to see where our fleet of vans are. --- ### Atlas is Unstoppable - Overall rating: 5/5 - Reviewer: Paddy D. - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Positive and ever improving! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use by both field technicians and back office alike. #### Cons Stock module needs rethinking of our industry and how we manage stock throughout the business. #### Vendor response Hi Paddy, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise Replied December 2023 --- ### 2nd Time Round - Overall rating: 5/5 - Reviewer: James T. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is simple to use and highly editable. This give the business the flexibility to change a process instantly #### Cons 5 year contract, Cost. There are also some functions such as dashcams we would like #### Vendor response Hi James, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise Replied January 2024 --- ### Avoid, save your money and find an alternative software - Overall rating: 1/5 - Reviewer: Chloe O. - Verified reviewer: Yes - Industry: Utilities - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered AVOID, do not use this company. The software is awful, isn't very user friendly and is basically a glorified tracking system. The salesman was very pushy and tried to arrange several meetings with us for a demonstration, which we declined on several occasions but he wouldn't give up so we agreed to have a demonstration, he made the system look great on the demo version which is all populated but in reality it would take years to input that much data. After the demonstration we was given a contract to sign and felt very hassled into signing. We reluctantly signed but didn't set the system up for a few months as we just didn't have the time to spends hours and hours inputting data. I contacted Big Change and said we had changed our mind and wished to cancel the contract, we were told we couldn't cancel and was sent a County Court Judgement for £50,000 and had to pay an additional £4,000 in court fees. We decided to carry on with the contract as seen as we had no choice and was paying for it anyway and I can honestly say it is the worst software I have ever used, very little help or support offered and they blame the customer, you would literally need to employ a full time member of staff to input all the data they expect from you. We have asked several members of our staff to have a go with the software and everyone has reported the same, awful! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There is nothing positive to say about this Software #### Cons Overpriced5 year contract too longVery little supportPoor software #### Vendor response Hi Chloe Thanks for taking the time to share your thoughts. I am aware of your account and my team have been trying to engage with your company for over a year to come and help out and have offered to attend in person to do so but sadly with no response from your side (Tony, Jason, Suzanne). I know you purchased the system during Covid times and this would have had an impact on us being able to train in person but our offer stands that we would be happy to come and spend time with you to show you the benefits of the system and how it would work for you. If you need any help please feel free to reach out to me directly. Many thanks Ian Burgess Chief Customer Officer ian.burgess@bigchange.com Replied April 2023 --- ### Big Change in the fire industry - Overall rating: 4/5 - Reviewer: Steven D. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Good overall but I don’t think that one day demo is sufficient to really see how the system will integrate into your business. I feel we use it to the best of our ability with the knowledge we have. I think Big Change should offer a review some time after implementation to see if how you use the system can be improved #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use for job management and tracking. Not so easy with integration into existing processes so needed to adapt but quickly started to see the benefits of the system #### Cons There is no flexibility with regards quotation templates. If you create your own it can only be downloaded as a pdf not word so there is no flexibility to amend it. The process for creating and populating templates is complicated and help from Big Change to implement is expensive #### Reasons for choosing BigChange Integration of the tracker system #### Reasons for switching to BigChange Alarm master prices increased so we looked at alternatives #### Vendor response Thanks for taking time the time to leave a review, Steven. All comments are taken on board and we appreciate the positive feedback. BigChange Replied February 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/hr/bigchange-profile/reviews/?page=2) --- BigChange Reviews, Pros and Cons - 2026 Software Advice