BookedIN Appointment Scheduling Software


BookedIN is a cloud-based appointment scheduling app created for booking appointments and collecting payment for services. The platform allows users to set up automatic confirmation messages, reminders and notification reciepts. It is a suitable fit for any small businesses or individual entrepreneurs that schedule one-on-one appointments with clients and customers.

BookedIN offers contact management, scheduling and invoicing. Users can configure custom intake forms for their clients to fill out during the scheduling process. The application can also be customized to feature company branding and colors. 

Users can maintain multiple calendars, and BookedIN also tracks client histories including past bookings, payment history, no-shows, client contact information and notes. Mobile scheduling apps are available for iOS and Android devices. 

BookedIN offers a 30-day free trial of their system and multiple pricing tiers for continuing service. Tiers include unlimited booking plans for either one schedule or unlimited schedules with either monthly or annual payments. 



169 Reviews of BookedIN Appointment Scheduling

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 169 reviews

December 2018

kyla from Maids In A Minute

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Great product

Pros

This is a good product, it saves a lot of time because clients can book online instead of wasting time on phone calls / emails.

Cons

There's nothing I don't like so far. It's easy to use and gets the job done. Great product.

August 2018

Olivia from K08 Sounds

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

4 of 5

August 2018

Great calendar tool

Pros

I like the feature to integrate calendars into my schedule. It's also great to have the reminders for appointments available to be sent thru email or text depending on the client.

Cons

I wish I could have multiple schedules for different types of appointments and who the appointment would be with. Other then that it's great for scheduling

August 2018

Jameli from Fit Small Business

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

4 of 5

Functionality

4 of 5

August 2018

BookedIN has functional scheduling features.

Pros

When it comes to management of online bookings, BookedIN is the right tool. You can easily track the bookings and send notifications

Cons

There are occasional glitches but other than that, it is a tool that constantly evolves to become the ultimate app for scheduling.

August 2018

Jennifer from Cosmetics

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Awesome but expensive

It was efficient and i really liked it and would continue to use it if it was cost effective for me as a single chair salon

Pros

Ease of booking and adding clients/ services/ etc

Cons

The cost was a little high for me and I didn’t like that I couldn’t book multiple services for the same client at once

July 2018

Gloria from FCA

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Functionality

4 of 5

July 2018

Great for scheduling appointments

Pros

All the small and medium business should use this Bookedin for their appointment services as it saves lot of time and effort. Very Convenient.

Cons

Needs a good marketing strategy. It becoming popular and needs more people to use this and get benefit out of it.

July 2018

Marcos from Automotive

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2018

Time saving tool

Pros

An amazing app to know the other persons availability and book the appointment instead of call, messages to confirm the availability.

Cons

I feel they should had some sort of sms reminders and also some timezone options availability as it will be very helpful.

July 2018

Christopher from Mr. Clone

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Great software with very reasonable pricing

Pros

I love the pricing on this first off, and how you can get even lower costs by paying annually. IS easy to use and implement and works for many different types of businesses and offers a free 30 day trial so you can not lose

Cons

Software is a monthly cost, you can not buy the software out right so the long term costs will definitely be greater than purchasing the software.

July 2018

Karen from KGL BRAIDING

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

July 2018

I love BookedIn. Very convenient and easy to use. Although I would love to see new features.

Pros

Easy access, I can sync to my personal calendar, appointment reminders for clients (although I wish there were more options for reminders: like a day before notification/reminder). Love that I can pull up app from my computer or mobile devices.

Cons

I can't pull over clients who are already in my contacts. It would be so much easier if I could have access to my contacts when booking a new client who may already be in my phone contacts. Right now I have to copy phone numbers and email address from contacts in order to add to bookedin to book appointments.

July 2018

David from Glass Street Tattoo

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Less work for me so I can focus on my projects

Time and money saved

Pros

Straight forward to use with clients. No hassling on my rates, easy to accept deposits instantly and the funds go into paypal where I can save money easily.

Cons

As a group calendar its very hard for my clientele to specifically find my days available vs my associates.

July 2018

Krishna from FCA

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Nice software

Pros

This is very useful to schedule and track any appointments and also we can get notification call and emails to remind.

Cons

Proper routing is required and some time if any cancellations the immediate feedback is required to update the changes.

July 2018

Heather from Fast Lane Tattoo

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

We love Bookedin, it's user friendly and never fails.

Pros

While using bookedin there is an Ease of booking appointments on my computer, organization shop wide, user friendly , color coded, place for appointment notes.

Cons

when using booked in and booking on the cell phone, everywhere you touch tries to book an appointment, which makes it extremely frustrating to work easily.

July 2018

Whitney from Coppertop Arts

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Very handy app to keep me organized. I do however think it's a little pricy.

Pros

I like the confirm appointment feature, and how you can customize your message. I also like how it keeps a data base of my clients.

Cons

The price is expensive, but I do like this program the best. Also the app sometimes doesn't work on my phone and freezes up.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Very good. No complaints

Pros

Easy to use, I like the texting reminder feature the best. I also like the auto search as I begin punching someone's number in. The public / private services are also a plus as what gets seen by public is different than my needs

Cons

I would like to do a blast text for updates to my customers. Maybe even generate a list or who was seen and when? No on a single customer but multiple so I can do recalls

July 2018

Hillary from Completely Bare

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

July 2018

My experience has been great no issues quick customer service

This program has saved me lots of time between having to book all my clients in. It had also helped me to be better planned for the month

Pros

The convenience for my clients to be able to just go on and see what times I have left saves us both time

Cons

That you can not book multiple services at the same time I often get many clients who gets confused when they get their appointment reminders and their is multiple times.

July 2018

Marco from Genesis Chiropractic

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Excellent tool for Entre- and Solo-preneurs!

Freeing up my time so that I might better serve Patients / Practice Members!

Pros

Once clients are familiarized its use, BookedIN enables me to let clients make their own appointments, at their convenience and thus frees me up to keep serving other clients!

Cons

There are just a couple of nit-picky things I'd like to see implemented that haven't been implemented yet (such as different colors for different types of appointments) but I know some of these are already in the works (eg recurring appointments)!

July 2018

Jana from Styles and Smiles Family Salon

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

I use this program for my salon. My clients and my stylists love it, and so do I!

The ability to keep track of all my stylists and my schedules on the go, as well as allow clients to schedule online which they love.

Pros

I can take calls at home and schedule any time from my phone. I can see what my stylists are doing any time, which I love.

Cons

I wish it saved client info from the client side so I wouldn't get so many duplicate entries from clients who may not type their name in the same each time. Also, when they are booking multiple appointments, they have to type their info in each time. I wish it were easier to combine duplicate entries as well.

July 2018

Michael from Final Cut Sports Barbershop

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Very convenient easy to use.

Convenience

Pros

Clients can see when you're available and when you're not available. Can also set it up for customers or clients to pay ahead of time.

Cons

For the days not available wished that it was possible to just leave a note for public viewing without having to put in a time slot or availability times.

June 2018

Monica from Dobbins Affordable Chiropractic

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2018

Love program until you updated software and now my patients are getting emails for 1:30am etc appoin

Pros

Ease of adding patient information, allows me to make changes to names etc. Patients love the system.

Cons

but do not like how u changed the time slots. Until I realized I needed to make sure all appointments said PM patients are getting emails in the middle of the night .. Not happy

Response from BookedIN of BookedIN

Replied July 2018

Hi Monica, Thank you for letting us know about that issue with the am/pm. I'm so sorry about that, a client getting an email for a 1:30am appointment is definitely not good! This issue was caused by a bug, and thankfully it is now fixed. The AM/PM should now default properly avoiding any confusion. Please let us know if you have any other concerns, thank you again for letting us know. ~Leanne

June 2018

Fiona from Imperial Tattoo Connexion

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Owner of a business with 12 employees using booked since 2013

Pros

The automatic reminder to the clients is one of my favorite feature, booking clients have never been that easy and to see what the recent activities have been and what's going on. I love the side bar that keeps you updated on the upcoming appointments for the day. It is easy to confirm appointments also.

Cons

The fact that we are not able to see the appointments without internet connection is kind of annoying since I travel a lot.
Finding a way to make it possible would be a big improvement

June 2018

Dianna from Broken Anchor Tattoo

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

June 2018

Makes appointment setting quick & convenient for our clients.

Pros

The ease of use. We work other jobs, aside from our business & this is a very efficient way to book all of our appointments & keep our schedule organized. Our clients tell us that prefer the book now system over making traditional phone calls to schedule appointments.

Cons

The only suggestion I'd recommend is being able to attach a photo to a clients file would be very helpful to the tattoo industry.