BookedIN Appointment Scheduling Software

Pros

I love that it collects data, takes payment and Sends AUTO REMINDERS via text and email to my clients. So helpful!

Cons

I wish I could book more clients at 1 time... Would like to offer Classes through them and have everything automated like it is for a single client.

Pros

I like the ease of use. Clients are able to add and book their selves online with not a lot of direction.

Cons

Not being able to send payment requests on the app is frustrating. I am not always on my desktop. It would be nice to send payment requests via mobile phone.

No more paper appointment book! Its so easy to use for myself and my clients. I ho estly couldnt be happier with it!

Pros

Easy online booking for clients
Easy to use app for me
Plug in my own services
Time frames for each service
Notifications for new/canceled appointments
Reminders for clients
Easy access for phone, tablet or computer

Cons

Havent really had any issues yet except that sometimes it says it cant connect to the server. When it does that i just close out of it & start it back up again and it works.

Less time confirming my rendez-vous
My agenda on a cloud
User friendly app

Pros

Really reliable, I've been using Bookedin for 3 months and never had an issue with the app. Would love to see it grows a little bit faster with more in depth option related to my business.

They send us an email saying 10 tips for tattoo artists but in reality its not bookedin related. If that was exemple (option for a cancelation list, appointment without sms confirmation, the ability to customize the sms message)

Pros

Multiple calendars, the app is super easy for all of the artists to use, easy to set up and easy to navigate around. Was easy to explain to our artists as well

Cons

Wish adding details about appts wasn't so tricky on the iPad. When we make an appt we have to go in and change it to include the details. It's hard to input

Pros

That it saves me a lot of time. I can put in my specific hours, add in services last minute, and of course the fact that I don't have to spend much time out of my day anymore with clients figuring out when's the best day and time for them to come in!

The main benifit is time. I dont have to personally book appointments, have lengthy conversations via email, Facebook, text, in person, anything. Theres always a 10 minute juggle of calendars when booking appointments in person, ots frustrating. Not anymore. It's a great booking tool and it gives the client the control within the parameters you set. Customization is great, the auto features are awesome. If you dislike excessive customer service this is a gold mine! It's worth a 30 day trial. I'm now a subscriber.

Pros

1) I like that my clients can book without texting me or meeting with me in person. Saves me a lot of time both at work and at home.
2) I love the deposit and auto refund tools. I always take deposits before booking, and if the client cancels they get a refund without having to come see me in person.
3) The reminders and sync is awesome for both me and my client. I get all the info I need, they get reminders, confirmations, and calendar sync, it's phenomenal. No lengthy texts or sending personal reminders. It's all there for them to confirm without me taking the time from my schedule.
4) I like the variety of customization options. Charge different deposits for different services, time for rest between appointments, hours available, everything.

Cons

My suggestions, if bookedin is reading any of this -
1) Categories for services and the ability to limit how many of any certain service/service category is available each day. I dont want 3 touch ups in 1 day, I want 1 touch up a day for 3 days. Maybe I overlooked something, but I dont think this is an option.
2) For my clients - search for service by time availability is unavailable. My clients have to manually click on each day in my calendar to see if I have 6 hours available. I think it would be easier if there was an option to view the services, choose the service, then see highlighted days available to them. Keep the same system! Just add an alternative as well. If that makes sense.

Pros

This is a very easy app, for both customers and me to use. It also expands and offers other features like other users, email and text reminders, easy to use customizable schedules and 5 free bookings a month on a standard account. Which made transitioning to a more comprehensive app and stragglers, who get hundreds of emails and never opened my newsletters, can still "book in" without a hastle.

Cons

It was only a schedule and the service and pricing area was confusing. I loved the app but I needed to expand my capabilities a little.

Personal Assistant

Pros

For me, the pros would be how easy it is to use this software. It is very simple. Even my older clients love it.

Cons

The cons are pricing and the fact that I can't display my work so the clients can see as they booked.

It gets me more frequent clients. I wish that they could pre book in advance more than one time slot. Most want a recurring appointment but don't have the option.

Pros

It's easy for my clients to use. They like getting reminders about when to come in. They like the layout as well.

Cons

I book 45 min appointments but the app shows 30 minutes. I lose more appointments this way. It's costing me money and I might find a better app after this year.

See previous questions

Pros

The options of payment plans are ideal for a a growing small business, because they range from Free to "Pay as you Go", to Monthly, and even Yearly.
I love the "Sync" feature on the paid plans! This is my favourite feature ever!

Cons

I would have loved to have more design capabilities for the Booking Page that my clients land on, so, I can do more branding.

Pros

I like the how easy it is to use. My guests love using their app to book with me. I have all great feed back on this system

Cons

I wish that this app would also do email marketing and text marketing to the guests that I have already loaded into the system.

It is easy for customers to book and easy for me to use and share with my calendar on my phone so that I am not double booked.

Pros

The ease and use of the system are definitely pros. It helps take a layer of stress off of me and the many other tasks I must perform.

My schedule stays a lot fuller now.

Pros

My clients can book from home, and frees me up to work more productivity, I also have way less cancellations with appointment verification.

Cons

None so far. The only thing I can suggest is a loyalty program for the clients to get them to return more often.

I received more clients by allowing them to schedule on their own time, instead of waiting for a response from me.

Pros

I love how I can take my scheduler anywhere. The app on my iPhone is easy to use and always available. I can modify most of the things on my phone without needing a desktop.

Cons

I really wish we could modify the automatic reminder that is sent out. I would like to add my address to the automatic reminder so I won't have to do it personally for new clients.

Less cancellations or no-shows.

Pros

I like the client lists and information, as well as the email confirmations and reminders to the clients.

Cons

Our artists find it a bit difficult to move clients around, say if they need to swap appointments for 2 different clients. You need to cancel one before you can swap it out.

I don't have to keep physical appointment book with me at all times.

Pros

I have total control of the dates and appointment times. I can set an appointment for new clients myself and then send them the link.

Cons

Having to resend customer the link. If there was a permanent link for the clients it would be a lot easier.

the ease of booking from our multiple computers we have in our shop, plus being able to book appointments for our artists that move around our three shops which all use the bookedIN program. also being able to create appointments for our artists through the mobile app.

Pros

the support i can receive when i have any issues is prompt and very helpful.
and is quiet easy to navigate and use

Cons

sometimes when refreshing it can take a a bit to reload (but that may just be our internet speeds) . and have had an issue with double booking, but think we figured it was an error on our behalf,

Organization

Pros

Ease of use, good reference and tracking history. Good to gather customer info. I like the text and email reminders.

Cons

Mobile app doesnt let you include details and notes. You can't attach pictures. There is no syncing with social media or email. I wish it functioned more like a CRM system.

My clients can easily see me availability and book in when it's convenient and no longer have to wait for me to get back to them. It's also limited the number of cancelations and no shows I get, because the bookings can't complete without paying a deposit.

Pros

The ability to write a message to be sent to the client about how to prepare for their booking is extremely helpful.

Cons

If there was a feature that allowed a message to be sent once the booking has been complete, this service would be worthy of 5 stars.