BookedIN Appointment Scheduling Software


 

BookedIN is a cloud-based appointment scheduling app created for booking appointments and collecting payment for services. The platform allows users to set up automatic confirmation messages, reminders and notification reciepts. It is a suitable fit for any small businesses or individual entrepreneurs that schedule one-on-one appointments with clients and customers.

BookedIN offers contact management, scheduling and invoicing. Users can configure custom intake forms for their clients to fill out during the scheduling process. The application can also be customized to feature company branding and colors. 

Users can maintain multiple calendars, and BookedIN also tracks client histories including past bookings, payment history, no-shows, client contact information and notes. Mobile scheduling apps are available for iOS and Android devices. 

BookedIN offers a 30-day free trial of their system and multiple pricing tiers for continuing service. Tiers include unlimited booking plans for either one schedule or unlimited schedules with either monthly or annual payments. 

 

BookedIN Appointment Scheduling - Calendar
 
  • BookedIN Appointment Scheduling - Calendar
    Calendar
  • BookedIN Appointment Scheduling - Appointment scheduling app
    Appointment scheduling app
  • BookedIN Appointment Scheduling - Booking confirmation
    Booking confirmation
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

123 Reviews of BookedIN Appointment Scheduling

 

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Software Advice Reviews (6)
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Showing 1-6 of 6

William from SubREADY, Inc.
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

BookenIN

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Mobile scheduling app was very useful in my day to day interaction with it. All information was easy to access.

Cons

Not much of a con, but wish the app ran a little smoother on my phone. Could be an issue I was having with my phone.

 
 

Mishone from Feigin Photography
Specialty: Other

October 2015

October 2015

Love BookedIN. Transformed my business!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is so user friendly, so intuitive, and so simple to change things when I need to. It also helps me keep my finances in order when clients pay deposits. It's really a joy to use.

Likes Least

I wish there were a few more options for customization of the services. Other than that, the product is really very functional.

Recommendations

Give it a shot. You won't be disappointed. The customer support is incredible. REAL PEOPLE!

 
 

Gary from Sipos Financial
Specialty: Other

September 2015

September 2015

Better than Schedulicity, or any other online booking offering!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I used to use Schedulicity, but I could not support multiple offices without scheduling conflicts. BookedIn solved that issue.

Likes Least

Nothing to comment on here. They are great.

Recommendations

Make sure it is easy to use on many platforms. Use it as your customer would use it.

 
 

Scott from Total Eclipse Detailing
Specialty: Automotive

September 2015

September 2015

Booked In Review from Auto Detailer

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy contacting when issues. Acess to software whereever internet service.

Likes Least

No printable client listing. Mobile application would be great addition.

Recommendations

Great inexpensive program.
Easy to use.
Can be modify setting to meet your business needs.

 
 

Hillary from www.mobiletankc.com
Specialty: Other

September 2015

September 2015

I use BookedIn for my company, I absolutely LOVE this booking system!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The support staff is incredibly friendly and quick in response. Always there for you when you need help. The software is very simple to set up and the payment plans are very affordable.

Likes Least

There really isn't much I don't like~ They do an incredible job with everything!

Recommendations

I looked into SEVERAL other booking sites, and they were all much more expensive, and MUCH more complex.

 
 

Lisel from Sutter Tax, Financial & Insurance Services, Inc.
Specialty: Other

September 2015

September 2015

Scheduling System that is powerful, yet easy to operate!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The vendor is very responsive to client needs, ideas and suggestions. Excellent customer service. The product is easy to use which is why I chose it, no complicated set up, instructions or classes needed.

Likes Least

I wish it had an App. It would make using the product more convenient.

Recommendations

See if there are any other products out there that you can figure out without a complicated set up and set of instructions, and I mean an end product that actually works like this one does.

 
 
 
Showing 1-20 of 117

Dan from Lens Honey LLC
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Way better than manually scheduling bookings,

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not having to have actual conversations and figure out when I'm available and the client is available.

Pros

It works well with my real estate photography business, most other apps we geared for taking bookings at 1 location. I rarely have the same location, and if I do all the client info is saved.

Cons

I'm still having trouble with the "break" time.
Ex: 1:00hr session at 3:00pm plus 30 mins break. But it is still possible to book 4:00pm.

Source: Capterra
 

Peter from American Montessori Society
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

I went looking for a booking app that would integrate with Outlook and allow my clients to book me.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Support

For me it has been much easier to book appointments rather than playing email tag.

Pros

What I like most about the software is that it has got a clean, professional look and integrates well with mobile. Most people are on their phones these days so that's important. For my needs, it allows clients to book time with me and specify the type of service they are seeking. That gives me information. They also get email or text reminders of the appointment...

Cons

I deal with clients all over the continental U.S. and my clients are often confused by the fact that they have to think about their time zone when booking in mine. Not great when you're trying to make things easier on the client. The people at BookedIn tell me this functionality is coming...I hope soon

Source: Capterra
 

Jennifer from Paramount Massage Therapy
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Makes my life so much easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that I don't have to take the time to remind my clients everyday about their massages. Easy to enter in all my information and book apts.

Cons

People have a hard time with the "yes" for the reply not fully understanding how to answer and the email some people say it doesn't respond for them.

Source: Capterra
 

Sarah from Why Knot Massage Therapy

July 2017

July 2017

My favorite scheduling software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

They are SO easy to use! I've tried every scheduling software out there and BookedIN is by far the best. It has the easiest user face, and they send email and text reminders which I love.

Cons

I wish I could select specifically how far in advance reminders are sent. And unfortunately you can't input clients as regularly repeating.

Source: Capterra
 

Brandi from Massage @ Bell

July 2017

July 2017

It's made booking clients easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Notifications of activity and ease of access on the mobile app. I really do like the product but expecting me to type a lot to submit is silly

Cons

Being able to book several appointments at once. Standing appointments for clients.

Source: Capterra
 

Andrea from Andrea Czarnecki Massage Therapy
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

It has changed the way I run my business!I'm able to leave my phone at home for a change!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better use of time to start! I am able to focus on running my business and give my clients the best possible care without worrying about the minute details of booking people in. My clients love the convenience!

Pros

The best part about the BookedIn system is that I am no longer attached to my phone. Clients can easily access my business booking site, they don't need a password or profile to book and it literally takes 30 seconds for them to book their own appointments! I am so pleased with how much stress this has taken off my plate. Not having to text people appointment options and wait until they get back to me has streamlined how my schedule fills. I have gotten new clients in the last month and even more during the trial period. I can't say enough about how easy it is to use.

Cons

There is a minor lag sometimes when switching screens and while using the desktop version I sometimes have to refresh the page but again only minor. I have only had one occurence where someone didn't receive their text reminder but it was caught and I was able to confirm via an alternate means of communication but otherwise I am loving it!

Source: Capterra
 

Tina from Burgdorf and Associates

July 2017

July 2017

easy to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Pros

less time spent on scheduling appointments with clients, more time to do other daily activities, less headaches chasing client down

Source: Capterra
 

Jordyn from JG Photography
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Easy to use, helps me keep track of clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's like having a personal secretary at your fingertips. It send your alerts and your clients are able to get in touch with you easily. I've had more business because I'm able to keep track of all my photo shoots and clients

Pros

This is an amazing software that reminds me when I have sessions with clients. It sends them automatic reminders. It's able to accept payment through the site.

Source: Capterra
 

Jacqueline from For the Love of Learning

July 2017

July 2017

So far it has been a good experience. I enjoy the ease for customers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy access, syncs with calendar, everything auto-populated when customer enters information. Easy to read and organize customers.

Source: Capterra
 

Liz from A+ Academy Driving School

June 2017

June 2017

bookedIn has been very efficient for scheduling appointments

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

The integration onto our website was simple to set up and has been efficient in signing up customers.

Source: Capterra
 

Emily from Emma Loo Photography
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Has helped me out a ton! Saves lots of back and forth emailing with clients!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saving time from having to email back and forth with clients. They have a seamless online appointment booking and I like that I can set my dates well in advance and share them with my clients.

Pros

I love that it's all online! Once a client books or cancels an appointment it immediately emails me to let me know. I love that it gives clients a seamless online experience and it saves me from emailing them over and over!

Cons

The cost. I don't see the value per appointment. It does save emails, but if I ever needed to save money in my business, this would be the first thing to go. Sadly. I'd bring it back in an instant...but if it was a little less, I'd be happier! Also, the look and feel of the site! As a visual creative, I feel its a little outdated when it comes to the look/colors/fonts...but that's just me though!

Source: Capterra
 

Diana from Diana Osborne Hair
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

LOVE that it has automated reminder email and text system! Easy to use, could have more features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Automated email and text reminders are amazing!!! And that I can access it from anywhere online.

Pros

Email and text reminders, slightly customizable which is great. It's also very easy to use and figure out. The online booking is a great option as well for the price (although I don't use it).

Cons

I would love to completely customize the email and text reminders, and also I'd love if I could book a processing time in between colours, etc. It would allow my timing to be more clear, right now it's just stacks it even if I'm double booking. And for some reason the last update made the blocks that are booked more squished.

Source: Capterra
 

Marlena from Mississauga Colonics

June 2017

June 2017

Seamless transition from my old system, easy front and backend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use for simple one room/ one therapist operation. Looks great, booking widget integration was easy. I was able to continue accepting payments via pay pal.

Cons

Need a wait list option, I haven't been able to figure out how to easily set it up for a multiple room clinic with different therapy options.

Source: Capterra
 

Pepper from 13 Arrows Tattoo
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Fantastic and so user-friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Time saving, more organized and streamlined workflow and client scheduling management.

Pros

I have tried several appointment booking software applications and this is the best one by far! So easy to use and convenient... no more needing my appointment book in front of me when I am out of the shop. I can access my schedule with the touch of a button by smart phone anywhere I go, on my iPad too! It has a clean crisp layout and is very straightforward. I really love how easy it is to navigate to my client list and find out when all of their appointments are. I also love the professional look of the booking page that the client sees.

Cons

It would be nice if there was an easier way to print your monthly schedule out, but the current way is not too frustrating.

Source: Capterra
 

Juan from Cee Jays Pet Services
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Best booking app available!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use. I like that clients are notified via email and text. Client can confirm by either method. For the business owner its one less thing to worry about.

Cons

Booked in has been such a great app. Since we have been using BookedIN, I do not have any cons that I can think of.

Source: Capterra
 

Mike from Consultants
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Nice design, 'relatively' easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Some clients appreciate the ease of making bookings

Pros

The design itself. It looks clean. It was the easiest to use right off the bate out of 6 calendars I tried.

Cons

No international time zone converter built in so clients in other countries can see at a glance what the corresponding time is, when they book appointments which are in my time.
To be honest, it is VERY overpriced, for a simple calendar app, which makes me think about canceling soon. There are alternatives out there, even free ones. I wanted to try it first though.

Source: Capterra
 

Dondray from 5th elements of prosper LLC
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

It works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

Easy client booking , but its kinda like paying top fallout dollar for a lazy assistant

Pros

It works and its easy for clients to book out of all of the app, its easy for the client's to book and its not share site like two other apps ,

Cons

cost is high for the app, no option to leaving header notes near company name , no way to leave disclaimers , no premade services list , theyre apps that are way cheaper with premade services list , no place for your logos or pictures , 90% of the apps offer a great deal for a lot less, i have 3 salons ive been testing new apps to get rid of an old one , other app have option with pricing for user quantities as well, pricing on app with functionality of options for the price with customization ability are the biggest down fall, as i said the app is easy for the clients to book, this is why i mainly picked it , i picked this app over about 12 apps mainly do to the fact of it being user friendly and in hopes of the it getting better with time , I go back and forth and see how the other apps are being updated client user friendly is very when a great deal of your clients are older , not sure of how long im going to use it for now , i was using my apple calender app at first but it take a lot of my time sometimes when im at my main job , ,if it works and if its affordable enough people will use it forever cause it works , more people would take the option of this app, fix pricing ,customization ability, and you guys have me all the way

Source: Capterra
 

Cassidy from TriCity Massage LLC
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

My clients are happy easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Less phone calls and emails for scheduling

Pros

It was super easy to set up. I like the color coding. It is nice to be able to change my hours and settings

Cons

It is mpre expensive than other sites but i feel like since my clients are using it i am locked in. I wish it was easier to change my hours by day with my phone

Source: Capterra
 

Marcus from Apartment Cleaning Scientists
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

No problems I love bookedin has made my scheduling worry and hassle free. customers never complain.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hassle free Scheduling

Pros

Everything
duplicating clients, merge of duplicates would be very helpful. Clients profiles should be set so they can't create duplicates due to misspelling if name.

Source: Capterra
 

lisa from Lifesport Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great basic software for booking needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Oh and I forgot, the Android app locks up and needs to be restarted daily/hourly as it says "no connection"... Most likely my office building reception-

Pros

Patients can see same day availability
Multi provider calendar easy to use
Clean user interface
Easy to see open times same day

Cons

Patients have trouble using the calendar to check future dates.

Refunds are hard

Attaching files for emailing is hard

Website link is long (vs genbook)

Import of patient data was inefficient and only includes names not addresses

Patient address not verified/collected

Source: Capterra
 
 
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