Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.0 / 5
Pros
"It's easy for my clients to use. They like getting reminders about when to come in. They like the layout as well."
"I love the simplicity of this software. I am a Masssage Therapsit and it allows my clients to book online and it saves me having to remind them about upcoming appointments. "
" Easy to set up and customize. Great way of collecting clients contact details. Easy to link to your social media."
Cons
"There are occasional glitches but other than that, it is a tool that constantly evolves to become the ultimate app for scheduling."
"It was only a schedule and the service and pricing area was confusing. I loved the app but I needed to expand my capabilities a little. "
"There is some prep time, but it's worth it. I do wish you could change hours for multiple days at a time and I wish that there was a way to make vacation day instead of unavailable. "
Bookedin Appointment Scheduling Reviews
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December 2017
Nancy G. from Mary Kay Inc.
Industry: Cosmetics
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2017
This app is exactly what I need to assist me in running my small business!
See previous questions
Pros
The options of payment plans are ideal for a a growing small business, because they range from Free to "Pay as you Go", to Monthly, and even Yearly. I love the "Sync" feature on the paid plans! This is my favourite feature ever!
Cons
I would have loved to have more design capabilities for the Booking Page that my clients land on, so, I can do more branding.
January 2020
Jennifer from Hi Maintenance Salon & Spa
Company Size: 1 employee
Industry: Cosmetics
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Couldn’t live without!
It is a great software and affordable. I use to text clients everyday to confirm their appointments. Now the app does it for me! It saves me so much time every week, and the numerous reminders it sends out is so helpful to all my clients. They love it too!!
Pros
It confirms my clients! It send a few reminders which is great, and then a couple days before their appointment they are sent a text to confirm or cancel. This has helped a lot with no shows and last min cancellations.
Cons
It doesn’t send a repeat confirmation text if they read it and don’t confirm.
Reasons for Choosing Bookedin Appointment Scheduling
I work with other girls who have used both and prefer BookedIN
June 2017
Dondray from 5th elements of prosper LLC
Company Size: 1 employee
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
2.0
Customer support
4.0
Functionality
3.0
June 2017
It works
Easy client booking , but its kinda like paying top fallout dollar for a lazy assistant
Pros
It works and its easy for clients to book out of all of the app, its easy for the client's to book and its not share site like two other apps ,
Cons
cost is high for the app, no option to leaving header notes near company name , no way to leave disclaimers , no premade services list , theyre apps that are way cheaper with premade services list , no place for your logos or pictures , 90% of the apps offer a great deal for a lot less, i have 3 salons ive been testing new apps to get rid of an old one , other app have option with pricing for user quantities as well, pricing on app with functionality of options for the price with customization ability are the biggest down fall, as i said the app is easy for the clients to book, this is why i mainly picked it , i picked this app over about 12 apps mainly do to the fact of it being user friendly and in hopes of the it getting better with time , I go back and forth and see how the other apps are being updated client user friendly is very when a great deal of your clients are older , not sure of how long im going to use it for now , i was using my apple calender app at first but it take a lot of my time sometimes when im at my main job , ,if it works and if its affordable enough people will use it forever cause it works , more people would take the option of this app, fix pricing ,customization ability, and you guys have me all the way
May 2019
Michael from The Roost Wine Company
Company Size: 11-50 employees
Industry: Hospitality
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
May 2019
Excellent solution and great value
Bookings our primary business model but do form an important part of it, so we needed a platform with good functionality but not a restaurant-level price tag. BookedIN has been perfect for that, and offers a great experience to both us and our customers
Pros
Easy and intuitive to set up and navigate. Integration with website and social media works well. Simple interface has surprisingly rich features that allow you to customise the customer experience. Paypal integration works well. When required, customer support has been responsive and helpful.
Cons
The one feature I'd like to see added is a good print function for the calendar, in our case to give a daily schedule to our staff. At this point your options are limited to taking a screen capture of the information.
Reasons for Choosing Bookedin Appointment Scheduling
It offered the functionality we needed without having to pay a premium for features we wouldn't use.
October 2020
Shawn from Shawn Skinner
Company Size: 1 employee
Industry: Consumer Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
Helped me get going after covid lockdown
Overall great I like it, edit availability as and when .. Easy to organise your day and block out sections for lunch and stuff.
Pros
Easy to set up and customize. Great way of collecting clients contact details. Easy to link to your social media.
Cons
Does not text reminders to clients only emails. When taking bookings in person it would be great to just take a number instead of typing in an email
Reasons for Choosing Bookedin Appointment Scheduling
Heard negative things about booksy when I looked into it and near cut was too expensive.

Response from Bookedin
Replied October 2020
Thank you for the 5-star rating Shawn and you're awesome! We're glad that you've found Bookedin easy to use overall and kept you going during this pandemic. I've also added your suggestions to our feature request list. Thanks again for your continuous support! --Geno
December 2020
Sarah from Swanky Tattoos
Company Size: 1 employee
Industry: Fine Art
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
3.0
Functionality
3.0
December 2020
Way to expensive for what its worth
It wasnt bad but theres forsure better apps out there especially that were cheaper
Pros
Uhm i cant really think of anything .. it wasnt a bad app but there was hardly any features
Cons
It was hard setting up my availability on my schedule- it was just very complicated- my clients wouldnt even get any confirmations or anything
Reasons for Choosing Bookedin Appointment Scheduling
Figured to give it a try

Response from Bookedin
Replied December 2020
Thank Sarah for your review and we appreciate your feedback. Please contact us via email at support@bookedin.com to further assist you with your account. I'm looking forward to hearing from you soon. --Geno
May 2020
Jason from Action Chiropractic and Sport
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Functionality
5.0
May 2020
Bookedin has been great for our online booking
I have been enjoying it so far, people say its easier than my old system.
Pros
I like how easy it is for my patients to book online and how flexible the software is. My old software would only let me book in 30 minute increments which was a problem when I got busier and wanted to shift to 20 minute slots. Was easily integrated with my website.
Cons
I wish it was a little sharper looking, I would like to make it more modern. Also, I know that its a reach, but I wish it was more integrated with my office software, Instagram, Twitter, etc.
October 2020
Les from Live 2 Imagine Tattoo Studio
Company Size: 2-10 employees
Industry: Design
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2020
Great Software. Easy to use.
Great experience and always look forward to updates as they add new features that work.
Pros
Text and Email confirmations have changed to game for us.
Cons
Could use a few adjustments to key features such as not being able to schedule different services within the same time frame in an individual calendar. Would be great if we could schedule consultations during other services, or label a scheduled appointment for rescheduling. We currently have to use our limited number of calendars to do this.
Reasons for Switching to Bookedin Appointment Scheduling
Needed text and email confirmations.

Response from Bookedin
Replied October 2020
Thank you for the wonderful review Les and for taking the time to share your feedback with Bookedin. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure and your valuable suggestions were added to our feature request list.--Geno
September 2020
Eunice from Hair planet LLC
Company Size: 2-10 employees
Industry: Chemicals
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
2.0
Functionality
4.0
September 2020
Recommendation
Pretty good
Pros
Reminders sent to the customers about their upcoming appointment . I wish you can add a thank you message to be sent automatically to the client after the day of the appointment. That will be a big plus!!!
Cons
That it’s not friendly for part time workers. They have to be counted as calendars and paid for even if they get booked only once a a week.

Response from Bookedin
Replied October 2020
Thank you for the 5-star rating Eunice and you're awesome! We're glad that reminders worked well with your clients and the ability to send a "Thank you message" is really a great suggestion! I will contact you via email about your inquiry on setting up your part-time workers. Thanks again for your continuous support! --Geno
September 2020
Shelby from Old Soul Tattoo Co
Company Size: 2-10 employees
Industry: Fine Art
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
Made my life so much easier!
Amazing, effortless, and self explanatory!
Pros
I love this software because I don't have to be at my business to schedule appointments. I can pull it up on my phone, Ipad, or any computer and do what I need to do without bothering the guys at the business that remain busy. I also love that it sends out confirmation and reminder texts! That feature has made it to where we have so much fewer no call or no show appointments.
Cons
I love this product so I really don't see anything wrong with it. If I had to change one thing it would be to show more information on the phone app when showing the appointments by the month, like a computer does.
Reasons for Choosing Bookedin Appointment Scheduling
All of the great reviews!

Response from Bookedin
Replied October 2020
This review made our day, Shelby! Thank you for the 5-star and 10/10 ratings. It's great to know that Bookedin improved your business's mobility and improved the no show appointments count. I've also noted your suggestion on our mobile app interface. Thanks again for sharing your review with the community and us. - Geno
November 2016
Angela from Angela L. Briggs, therapist in private practice
Company Size: 1 employee
Industry: Mental Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2016
I'm so glad I switched to BookedIn
I have been using BookedIn for 2 years now. It has been an amazing time saver for me. Prior to using this service, I wasted lots of time returning phone calls to clients asking for appointments. They would leave me a messege, I 'd leave them a messegeback, and it would go on for a few days before we settled on a time. Between every client I'd have emails, voicemails, and texts to reply to clients asking for an appointment. Now they go to the link on my website and see my availability and schedule their own appointment. It appears on my calandar and I get an email notification. If they ask for an appointment the old way (by texting me, calling me, or emailing me) I promptly text them or email them the link. At the time of appointments, I make the next appointment for my client using BookedIn in the office. I worried that I would not be in control of my schedule, but it hasn't felt that way at all. I still set the parameters that clients can choose from and it works out great for both me and my clients. The email reminder to clients has cut down on no-shows too. The BookeIn program also has a built in email invoice that I use for billing no-shows. The client receives an email bill, pays it online, and the money is deposited into my account. Saves time, stamps, envelopes, paper, and printer ink. My personal google calandar with my own dentist appointments or conferences or kids activities is imported into my work BookedIn calandar so I know not to book clients during those times. This feature has made it seamless to mange to calendars (home and work). If i have questions or suggestions for improvement, I speak directly to the developers and they are very helpful and responsive. BookedIn is more affordable than it's competitors and doesn't include useless features I don't need, but rather has many options for me to customize the program to be exactly what I need. I can't reccommend BookedIn enough!
Pros
Ease of use
Cons
Sometimes the loading time is slow
September 2016
Caroline from Caroline Brown Therapy
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2016
Flexible time saver and easy to use
I am delighted with BookedIN. It has so many convenient features that are saving me a lot of time. And it is easy to set up, with friendly online support.
Pros
My clients can run through my diary easily to see what slots are available and taking a slot is easy. Setting up was straightforward. In particular, linking with Paypal was easier than some of the others that I tried before choosing BookedIN. I love the diary sync. I used to manually type clients' details from the booking site to my calendar. And when the client pays, this shows up on the calendar. The payment system is easy too. I used to manually prepare invoices. Then I would have to chase them up. This system resolves that manual work. I have saved at least 6 hours a week, and I work just 3 days a week, so that is significant. I have been able to charge different prices for daytime and evenings too. The diary syncing is just so easy. With 2-way syncing I have been able to add personal diary events on the go (hairdresser, evenings out) and they show up on my diary in the office. This is so convenient. I am very happy indeed with my switch to BookedIN. It is terrific that my clients' bookings go straight to the calendar and that they can write me notes. And the system makes payment magically easy for both me and the client. It is great that I can see at a glance when clients have paid. I think this has saved me around 6 hours a week, and for someone who works just 3 days a week, this is significant.dated. I used to do this manually. I am spending less time typing, collecting fees is easy. So I am less stressed and have more more time to spend on my clients.
Cons
I am looking forward to the SMS facility which I understand is in development. It might be nice to offer a few more automatic emails, perhaps after the event, encouraging clients to write me a friendly review.
October 2016
Maria from Body Talk Healing
Company Size: 1 employee
Industry: Alternative Medicine
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2016
This software makes mine and my clients' life softer
I have a busy, small home business, where I work by myself. When I first started the only help I had was my answering machine. So clients would call me when I was busy with a client and unable to answer the phone to book an appointment, many times they called from work and left a message to call them back. If I had a little spare time I would call back only to get their voice mail, saying they were unavailable at that time, and this was the hide and seek game we played until we finally got a hold of each other, it was sometimes very frustrating for me and for them. My husband found out about BookedIn and suggested me I should give it a try. I was a little bit intimidated about using the system, because I am not so good with computerized technology, but decided to go for it. I am glad I did, it is so easy to use and made a big difference on my business, on how I use my time, on my performance and state of mind and my relationship with my clients. I have received comments from my clients on how glad they are to be able to book their own appointment, picking the day and time that best match their schedules. About the features in the software I can't say too much because I don't know how to use all of them, but I am happy with what I am using, customer support I only used once, about a misunderstanding on receiving payment, but after I got in touch with customer support team it was corrected very quickly, and value for the money is good too, because would cost me a lot more if I had to hire a secretary. So I am very satisfied with the software, which I have been using for over 3 years. Thank you BookedIn Team. Maria Arongaus
Pros
Makes my life a lot easier.
Cons
Can't think of anything now
February 2018
Benjamin from Carnivale Tattoo
Company Size: 1 employee
Industry: Arts and Crafts
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
3.0
February 2018
This is the first booking tool I've used, but I'll never stop using it. It's easy, and saves time.
The main benifit is time. I dont have to personally book appointments, have lengthy conversations via email, Facebook, text, in person, anything. Theres always a 10 minute juggle of calendars when booking appointments in person, ots frustrating. Not anymore. It's a great booking tool and it gives the client the control within the parameters you set. Customization is great, the auto features are awesome. If you dislike excessive customer service this is a gold mine! It's worth a 30 day trial. I'm now a subscriber.
Pros
1) I like that my clients can book without texting me or meeting with me in person. Saves me a lot of time both at work and at home. 2) I love the deposit and auto refund tools. I always take deposits before booking, and if the client cancels they get a refund without having to come see me in person. 3) The reminders and sync is awesome for both me and my client. I get all the info I need, they get reminders, confirmations, and calendar sync, it's phenomenal. No lengthy texts or sending personal reminders. It's all there for them to confirm without me taking the time from my schedule. 4) I like the variety of customization options. Charge different deposits for different services, time for rest between appointments, hours available, everything.
Cons
My suggestions, if bookedin is reading any of this - 1) Categories for services and the ability to limit how many of any certain service/service category is available each day. I dont want 3 touch ups in 1 day, I want 1 touch up a day for 3 days. Maybe I overlooked something, but I dont think this is an option. 2) For my clients - search for service by time availability is unavailable. My clients have to manually click on each day in my calendar to see if I have 6 hours available. I think it would be easier if there was an option to view the services, choose the service, then see highlighted days available to them. Keep the same system! Just add an alternative as well. If that makes sense.
October 2016
Marco from Genesis Chiropractic
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2016
More than Valuable, Vital for many!
Thanks to BookedIN, I often have even first-time clients book their OWN appointments! Though this can be very valuable when one has limited staff, it is vital when one is a solo-entrepreneur. My patients happily report that scheduling through BookedIN is clear and simple, and in the few instances I have wanted a hand - the BookedIN help-desk staff has always proved top-notch, professional and friendly. I'm looking forward to more BookedIN service in the future, and rate BookedIN 5 out of 5 AND an A+ on service! ' M Castaneda, DC (www.GoDrC.com, Knoxville, TN)
Pros
Ease of use, friendliness of staff, and the fact that Mike I. is reachable! :)
Cons
Still hoping it might incorporate texting of reminders sometime soon!
January 2020
Faith from Beautiful By Nature
Company Size: 1 employee
Industry: Cosmetics
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
January 2020
BookedIN is great!
I’ve gained many clients through booked in
Pros
My clients can easily book their services with me
Cons
I wish pictures can be added as well as products sold. I also wish this could be an app for clients to download instead of me always having to resend them the booking link
Reasons for Choosing Bookedin Appointment Scheduling
I’m still considering other products because I really want an app that would allow me to have my clients book services and buy products all under one umbrella
Reasons for Switching to Bookedin Appointment Scheduling
I was looking for something easier for my clients and more user-friendly
October 2016
Jayme from EverGreen Massage Therapy
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2016
The Revolutionary RMT
I've been using Booked In for 2+ years now. I cannot adequately express how much time and energy this booking platform has saved me. I run a busy Massage Therapy clinic with four other RMTs. I can easily update schedules; add a practitioner and modify services offered. The program is easy to use and doesn't require my patients to have yet another login and password {trust me, more important than you';Ltd think!} Both patients and practioners love the e-mail confirmation feature. It has reduced the number of missed appointments and allows clients to reboook if something has come up. I don't think you will find another program as easy to use and financially feasible for a small business owner. The customer support is phenomenal. Any questions I've had have been addressed in a timely and friendly manner. I have recommended Booked In to a number of other small business owners & will continue to do so. We love supporting a Canadian small business!
March 2017
Kathy from Bluheron Coaching & Consulting
Company Size: 1 employee
Industry: Management Consulting
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
March 2017
An organized time machine
BookedIn improved my business and enhanced my life. My clients love it because it is so easy to use. I love it because I can control my time. The software is very intuitive. The graphics are crisp, clean and easy to read. I can sort clients by name and it shows all their appointment history. I can even request a payment using BookedIn. I did a lot of research on scheduling platforms. Some are less expensive, but the support that BookedIn provides is simply amazing. They answer questions in just minutes - day or night! My clients also love that they can drop me a note when they make an appointment. BookedIn is a wonderful tool. Try it and see what it can do for you!
Pros
The displays. The ability to sort by client. The day off button. How easy it is to alter my hours and set up different types of work.
Cons
I wish it dealt with time zone changes. I travel and my clients are from all over. If they could book in their time zone and they could see my schedule in their time zone, it sure would be more user friendly for them. Then I'd want to see my appointment in my time zone, depending upon where I was located . I've also gotten some feedback that clients can't cancel their appointments. They keep contacting me to cancel the appointment for them. This needs to be clarified. Directions for cancelling should be visible to clients.
February 2019
Rebecca from Maverick Driving Academy
Company Size: 11-50 employees
Industry: Higher Education
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
February 2019
Maverick Driving Academy
We are able to put in times that have set for the testers and they are able to go in and set the time and date. It has saved a lot of time, because I do not have to be on the phone as much explain all of the things that they will need for the test.
Pros
We like that the customer is able to go in anytime and schedule a driving test. We do not have to take payments during the busy time of all of the paperwork, so it moves a lot quicker.
Cons
We would like a way to run reports at the end of the month and see what we have done in though the month on testers. Wish there was a way to call some to explain the problems that we are having and be able to fix it with out going though an email.
October 2016
Victory from Be Victorious Prep
Company Size: 1 employee
Industry: Professional Training & Coaching
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
October 2016
Innovative and easy!
I've used BookedIN for years for my business and I've never had a single issue. I love that someone actually answers their emails too - there is a real person on the other end! I'm also loving their app; makes bookings or changes even easier. I'll continue to use BookedIN for years and you should too!
Pros
There's always someone answering my emails!
Cons
The app sometimes will reload itself and I have to sign in again and again
June 2018
Fiona from Imperial Tattoo Connexion
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
June 2018
Owner of a business with 12 employees using booked since 2013
Pros
The automatic reminder to the clients is one of my favorite feature, booking clients have never been that easy and to see what the recent activities have been and what's going on. I love the side bar that keeps you updated on the upcoming appointments for the day. It is easy to confirm appointments also.
Cons
The fact that we are not able to see the appointments without internet connection is kind of annoying since I travel a lot. Finding a way to make it possible would be a big improvement
September 2016
Jeff from C-Level Roundtable
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2016
Run don't walk
I'm a busy person. I run a coaching practice, have an organization of Business Owners that support each other and individual clients that I consult with. Making appointments with others has always been a 3-5 step process. You know, asking what time works or suggesting one or two while HOPING that you've got a workable time. Getting a counter offer, finally agreeing on a time...TOTAL HASTLE...until Bookedin! When I started using Bookedin I was unable to review the product because it was missing a key feature that was an enormous impact for me. Now that the calendar sync is in I am not only happy to write the review, I'm ELATED! I've been shopping for appointment booking systems for a long time. I would look and then stop and get frustrated as they were so complicated I could not figure out how to get clients to use them. Now with Bookedin my clients like the ease they can book a meeting with me so much they are saying things like "I love the BOOK APPOINMENT SYSTEM, pretty awesome!" Can you imagine the value of having a client love your appointment booking system...$$$cha-ching$$$ The truth is they have incredible customer service. The app. is super easy to set up and use, however their CSR Leanne helped me create a Book Appointment button that I've added to my email signature and now meetings just arrive upon request. I am notified via email and can easily modify or delete a meeting that I have not agreed to. If all that was not enough, I'll say that the reason to use this system is dedication. Mike the CEO is attentive to his clients and their needs. He's been in direct contact with me and reached out as soon as he had the key functionality available that I wanted. Thank you Bookedin team, keep up the good work!
May 2020
David from Russ Family Chiropractic
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
May 2020
Happy with the product
The main problems this solves are: --Endless back and forth with clients via email or phone tag to get appointments set up --Time spent manually doing reminders, where human error is a factor --Ease of booking on the go.
Pros
We liked: --The look of the booking page from the client side. --The ability for clients to easily book multiple appointments with different providers on the same day --Customizable email reminders --Ability to add links to email reminders
Cons
We wish: --we could see a record of text and email reminders --we could see who cancelled and made appointments --we could integrate with our merchant service (Square) rather than use PayPal
Reasons for Choosing Bookedin Appointment Scheduling
It had the best combination of features at a competitive price.
Reasons for Switching to Bookedin Appointment Scheduling
We wanted our clients to be able to book and manage their own appointments.
July 2018
Marco from Genesis Chiropractic
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2018
Excellent tool for Entre- and Solo-preneurs!
Freeing up my time so that I might better serve Patients / Practice Members!
Pros
Once clients are familiarized its use, BookedIN enables me to let clients make their own appointments, at their convenience and thus frees me up to keep serving other clients!
Cons
There are just a couple of nit-picky things I'd like to see implemented that haven't been implemented yet (such as different colors for different types of appointments) but I know some of these are already in the works (eg recurring appointments)!
December 2017
Matt from Redbeardbarber
Company Size: 1 employee
Industry: Cosmetics
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
December 2017
Everyone loves using the app
It gets me more frequent clients. I wish that they could pre book in advance more than one time slot. Most want a recurring appointment but don't have the option.
Pros
It's easy for my clients to use. They like getting reminders about when to come in. They like the layout as well.
Cons
I book 45 min appointments but the app shows 30 minutes. I lose more appointments this way. It's costing me money and I might find a better app after this year.

Response from BookedIN
Replied December 2017
Hi Matt, Thank you so much for the review! To help out with the 45min appointments, there is a great setting for this. Go to "settings > calendars > edit... then change your 'BOOKING INTERVAL' to 45 minutes. Hit "save" and then your booking page will show 45 min increments to clients which will space things out nicely for you :) Also, I will track your vote for the "recurring" feature. Let me know if you have any other feedback, we always love hearing from you! ~Leanne
July 2017
Andrea from Andrea Czarnecki Massage Therapy
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2017
It has changed the way I run my business!I'm able to leave my phone at home for a change!
Better use of time to start! I am able to focus on running my business and give my clients the best possible care without worrying about the minute details of booking people in. My clients love the convenience!
Pros
The best part about the BookedIn system is that I am no longer attached to my phone. Clients can easily access my business booking site, they don't need a password or profile to book and it literally takes 30 seconds for them to book their own appointments! I am so pleased with how much stress this has taken off my plate. Not having to text people appointment options and wait until they get back to me has streamlined how my schedule fills. I have gotten new clients in the last month and even more during the trial period. I can't say enough about how easy it is to use.
Cons
There is a minor lag sometimes when switching screens and while using the desktop version I sometimes have to refresh the page but again only minor. I have only had one occurence where someone didn't receive their text reminder but it was caught and I was able to confirm via an alternate means of communication but otherwise I am loving it!
October 2016
John from Hair care T/A Advanced hair studio
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2016
so ease to use & install
im so happy that ive manage to found a Software program which we can all easy use. needed a Diary to book the appointments with . I'm not one for change & have no idea on the use of PC Technology , i was Petrified that I wouldn't be able to understand & use . It was very Easy to install . It has been over a year since we installed the Bookedin System its a old Cliche , I wished that I'd done it much sooner.
Pros
Vary easy to use
Cons
Can not send out Text messages

Response from BookedIN
Replied May 2017
Hey John! BookedIN is super excited to announce patient text reminders are now live! Looks like you have not activated them yet though. You'll find the new settings under "settings > email/text reminders" in your web account. Please give us a shout any time if you need help. =)
July 2018
Karen from KGL BRAIDING
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
July 2018
I love BookedIn. Very convenient and easy to use. Although I would love to see new features.
Pros
Easy access, I can sync to my personal calendar, appointment reminders for clients (although I wish there were more options for reminders: like a day before notification/reminder). Love that I can pull up app from my computer or mobile devices.
Cons
I can't pull over clients who are already in my contacts. It would be so much easier if I could have access to my contacts when booking a new client who may already be in my phone contacts. Right now I have to copy phone numbers and email address from contacts in order to add to bookedin to book appointments.
January 2020
Margret from Dr Margret Holland Bsc ND
Company Size: 1 employee
Industry: Medical Practice
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Functionality
3.0
January 2020
Dr Holland
My first time with in line booking system. It had its merits. I'm pleased overall
Pros
I like that it frees up time for me and gives patients the freedom to book at their convenience.
Cons
The 15 minute break in between bookings doesn't seem to work very well. Also for settings with multiple practitioners, you can't select the practitioner you want, rather you need to select date and see if your practitioner has time on that day. Awkward and time consuming for the client.
Reasons for Choosing Bookedin Appointment Scheduling
It's what's used at the clinic where I rent space and Jane app was too expensive for my needs
July 2018
Jana from Styles and Smiles Family Salon
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2018
I use this program for my salon. My clients and my stylists love it, and so do I!
The ability to keep track of all my stylists and my schedules on the go, as well as allow clients to schedule online which they love.
Pros
I can take calls at home and schedule any time from my phone. I can see what my stylists are doing any time, which I love.
Cons
I wish it saved client info from the client side so I wouldn't get so many duplicate entries from clients who may not type their name in the same each time. Also, when they are booking multiple appointments, they have to type their info in each time. I wish it were easier to combine duplicate entries as well.
March 2017
Lindsay from Sculpt Weight Loss
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
2.0
Functionality
3.0
March 2017
BookedIn for new business
We appreciate bookedIn. Any less than 5 is because we know they will continue to add the features and functionality needed and that clients expect-ability to text for appointment reminders. To repeat bookings biweekly, every week same time, etc. Further, only being able to email has been a bit frustrating as a new business learning. They are very fast at responding we just enjoy talking.
Pros
Basic to use, not complicated. Easy to update/change services and hours. Our clients love the ability to book themselves online. The online booking is easy to share in texts/social media.
Cons
Inability to text clients and to re-occurring booking times (our clients come twice a week for many weeks in a row and very time consuming to book each appointment.

Response from BookedIN
Replied May 2017
Hi Lindsay! We're super excited to announce bookedIN SMS reminders are live! Looks like your clients are using it already. Got any feedback for us? Thanks for the awesome feedback, our team is always working to improve the app so this kind of feedback helps us know what to build next. =) If you ever have questions or ideas, please give our team a shout any time.
February 2019
Paisley from NewAgeNanny
Company Size: 1 employee
Industry: Education Management
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
February 2019
Great application
I am able to send out my calendar to clients and have them book or give them the option to have me book appointments. I like the option of only allowing clients to book so far ahead, but being able to personally block off my time and customize hours when needed. It has helped me receive less overlap when booking clients for myself.
Pros
I like that I am able to send reminders to clients, to save client information, and potentially add additional calendars/employees.
Cons
I don’t like that I’m not able to extend appointment times between days (ex: 9pm-3am) and instead have to make two appointments. I also haven’t figured out if booking reoccurring appointments is possible.
June 2018
Tommie from Remedy Facial Spa
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
June 2018
BookedIN has been a great addition to my business
Quick and easy online scheduling. Ease of use for myself.
Pros
The ease of use for myself and especially my clients is great. I am told consistently how easy it was for a client to book their own appointment. This comes in handy for my senior clients who aren't always tech savvy
Cons
It doesn't have the ability to sell products or send out promotional emails, which would make it amazing. I also wish it had the option of sending out a one time client intake form in the beginning.
November 2016
Julie from Phoenix Athletic Training Inc.
Company Size: 1 employee
Industry: Sports
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2016
Very easy to use!
I've been with bookedin for a while now and any time I've had to ask any questions or need some support theyve been very quick to get back to me. As a personal trainer this scheduler is perfect for me and my customers.
Pros
Ability to sync with other calendars
Cons
Can't put a location on each day so that clients will automatically know where we'll be. Each day is a different location.
January 2020
Brandon from Brandon Robinson Tattoos
Company Size: 1 employee
Industry: Cosmetics
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Amazing service
Absolutely love it! It has made my life so much easier.
Pros
I spent so much time trying to schedule appointments! With a little bit of leg work in the beginning you can set your schedule well ahead of time. I now use this software to direct clients to on my website and it allows them to find a day and time that works for them! Cuts out a lot of the middle man!
Cons
There is some prep time, but it's worth it. I do wish you could change hours for multiple days at a time and I wish that there was a way to make vacation day instead of unavailable.
Reasons for Switching to Bookedin Appointment Scheduling
Was not client accessible
October 2016
Heidi from Nourish and Revive
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2016
My customers love my booking system
My customers love how easy it is to use BookedIn. I also love how easy and intuitive the program is to use. If I ever have any issues, I contact customer support. They are always cheerful and helpful and I feel genuinely cared for as their client.
Pros
Easy, clean and inexpensive
Cons
I would like more options, fonts and colors.
June 2018
Monica from Dobbins Affordable Chiropractic
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
June 2018
Love program until you updated software and now my patients are getting emails for 1:30am etc appoin
Pros
Ease of adding patient information, allows me to make changes to names etc. Patients love the system.
Cons
but do not like how u changed the time slots. Until I realized I needed to make sure all appointments said PM patients are getting emails in the middle of the night .. Not happy

Response from BookedIN
Replied July 2018
Hi Monica, Thank you for letting us know about that issue with the am/pm. I'm so sorry about that, a client getting an email for a 1:30am appointment is definitely not good! This issue was caused by a bug, and thankfully it is now fixed. The AM/PM should now default properly avoiding any confusion. Please let us know if you have any other concerns, thank you again for letting us know. ~Leanne
October 2016
Laura from FAC
Company Size: 2-10 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2016
User-friendly!
This appointment booking software is absolutely perfect for my needs. It has significantly decreased my need for back-and-forth communication just about scheduling issues, thereby saving me time. Customer service has always been so prompt with their responses. I tried a couple of other similar programs before Booked In and it is above and beyond better than other programs out there.
Pros
Real time scheduling, they do all the confirmation and reminder emails, ease of ability to change my "regular" schedule when I need to. Syncs to my personal calendar, which is awesome. I love the app as well for when I'm not at my computer.
Cons
I honestly haven't had any issues with it. Very satisfied.
November 2016
Chris from Burgess Chiropractic
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2016
What's Not To Love?
I am a Massage Therapist and have used BookedIN for almost 2 years. I receive compliments weekly on behalf of BookedIN. My clients find it quick and easy to use, whether it's booking in, or unfortunately cancelling, it can be done with minimal effort or time. They also enjoy the PayPal element, allowing them to avoid that stop at the bank for cash, during their busy day. I have to love a product that makes my life easier, AND my clients' too. You guys make me look good. Thank you.
Pros
Ease and quickness of use.
Cons
I really don't have any Cons.
June 2018
Dianna from Broken Anchor Tattoo
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
June 2018
Makes appointment setting quick & convenient for our clients.
Pros
The ease of use. We work other jobs, aside from our business & this is a very efficient way to book all of our appointments & keep our schedule organized. Our clients tell us that prefer the book now system over making traditional phone calls to schedule appointments.
Cons
The only suggestion I'd recommend is being able to attach a photo to a clients file would be very helpful to the tattoo industry.
January 2018
Anonymous
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
January 2018
Great online schedule app!
Pros
This is a very easy app, for both customers and me to use. It also expands and offers other features like other users, email and text reminders, easy to use customizable schedules and 5 free bookings a month on a standard account. Which made transitioning to a more comprehensive app and stragglers, who get hundreds of emails and never opened my newsletters, can still "book in" without a hastle.
Cons
It was only a schedule and the service and pricing area was confusing. I loved the app but I needed to expand my capabilities a little.
October 2020
Keith from Journey inward | Journey Outward Hypnosis
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
I've Tried Everything!
Pros
1. Easy to use 2. Effective 3. Attractive Client Interface I've used pretty much every scheduling software on the planet and Bookedin is, by far, the best in every way. I can't imagine running my hypnosis practice without it!
Cons
There are ZERO Cons to Bookedin. I can't think of one thing I'd suggest to them to make it better.

Response from Bookedin
Replied October 2020
Thank you so much for taking the time to leave us this amazing review; you're a rockstar, Keith! I like how you enumerated the great stuff and made us feel that you're our #1 fan! Please continue to spread the good news! --Geno
October 2016
Vincenzo from Porfino's Barber Shop, LLC
Company Size: 2-10 employees
Industry: Cosmetics
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2016
Best thing that happened to my Barbershop
BookedIn has so many features that help my shop function in a much more productive way in all our needs. We can now spend more time cutting hair rather then booking appointments on paper. We also get such great feed back on the flawless blend into our web site. This has also helped us get more customers from all the ways we are able to share how to book with us and the ways to book on social networks and much more. This is a must have for anyone who wants to run aprofessional barbershop.
Pros
The many ways it saves us time from booking ourselves and how the customer is able to book with us on many levels.
Cons
The phone version could be better. Being that if I was on my iPhone and went to my site to book it would then open a small screen that is narrow on the screen. I think it should bring you directly to the bookedIn version
May 2019
Russell from Art and craft
Company Size: 1 employee
Industry: Arts and Crafts
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
BEST BOOKING SOFTWARE EVER!
This software has gave me a peace of mind by allowing me to spend more time where the work is truly needed instead of behind the keyboard manually entering each and every appointment and the detail's associated with them. Its also allowed my clients to make the deposits i require right then and there to help aid the process of getting into my chair! So wonderful!
Pros
This booking software not only gave me almost ¹/3 of my time back from manually booking people and taking deposits from them on my day to day routine, but it also made scheduling for my client's way easier as it allows them to go through themselves and book the time and day that best suit's their schedule as well! Not to mention the fine tuning of time detail you are able to set for each session they book!
Cons
To be quite honest, i havent found anything that im not crazy about with this software. Its exceeded my expectations ten fold!
November 2017
Melissa from Central Tattoo Studio
Company Size: 2-10 employees
Industry: Arts and Crafts
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2017
Great so far!
Less cancellations or no-shows.
Pros
I like the client lists and information, as well as the email confirmations and reminders to the clients.
Cons
Our artists find it a bit difficult to move clients around, say if they need to swap appointments for 2 different clients. You need to cancel one before you can swap it out.

Response from BookedIN
Replied November 2017
Hi Melissa, Thank you so much for the review! Regarding moving clients around, your artists will want to use the "change" option. This lets artists move/reschedule any appointment without having to cancel it. In the mobile app: tap on the appointment, then tap "change" then enter in a new time/date & save. In desktop you can simply drag-and-drop. If you're swapping 2 clients appointments, you will need to turn on the "allow double booking internal only" feature to account for a momentary overlap while you are swapping the 2 appointments. Here's a guide on how to do this: https://support.bookedin.com/hc/en-us/articles/201611906 Please let me know if you have any other questions at all! Email me here: leanne@bookedin.net =)
October 2016
Yan from AngerInk
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2016
Happy customer :)
i've been a loyal customer for 5 years, recommended Bookedin to many shop owners, nothing more to say from a happy client !
Pros
easy to use, make our job very easy
Cons
i would say client search and not being able to see multiple view on the app !
June 2020
Hannah from Blvd Tattoo Co.
Company Size: 1 employee
Industry: Fine Art
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Easy and convenient booking app!
It has definitely made booking easier for me and has taken away the hassle of paper calendars and writing out appointment cards.
Pros
I love that this software sends reminders to my clients so they can either confirm their appointment or let me know if they need to reschedule. I also love having a database for client information like phone numbers and emails.
Cons
I wish the mobile app had easier access for sending and refunding payments. I must open an actual web browser to access that feature.
November 2016
Amber from Counseling
Company Size: 1 employee
Industry: Mental Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2016
Amber's review
This product makes my business run smoothly. I work by myself, for myself and do not always have the time to schedule people this makes my life so much easier. It is nice for my clients to be able to compare their schedules to my availability as well.
Pros
Easy to use
Cons
Sometimes it does not remember emails and there are no text message reminders for patients.

Response from BookedIN
Replied May 2017
Hey Amber, BookedIN is super excited to announce patient text reminders are now live! Looks like you have not activated them yet though. You'll find the new settings under "settings > email/text reminders" in your web account. Please give us a shout any time if you need help. =)
February 2019
Melissa from Melissa Wall Massage Therapy
Company Size: 1 employee
Industry: Medical Practice
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
February 2019
BookedIN is the best thing I use for my business
BookedIN is a huge help for me, running my own business can be time consuming and BookedIN takes so much pressure off me and gives me more time for my clients. All of my clients have given me great feedback about bookedin and they love the friendly reminder right to their mobile phones.
Pros
I love the simplicity of this software. I am a Masssage Therapsit and it allows my clients to book online and it saves me having to remind them about upcoming appointments.
Cons
There is nothing that I do not like about this software.
October 2016
jamie from Braeger Chevrolet and Braeger Ford
Company Size: 51-200 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2016
Awesome provider
We have been using BookedIn for over 2 years and have added it to our second location because it worked so well! Nothing out there compares to what booked in offers and for the price. Huge fan here!
Pros
ease of use, customer support
Cons
lack of customization
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