--- title: "BookSteam Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of BookSteam. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if BookSteam is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/booksteam-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [BookSteam](https://www.softwareadvice.com/retail/booksteam-profile/) / BookSteam Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/booksteam-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/booksteam-profile/alternatives/) # BookSteam User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 122 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 89 reviews (73%) - 4 stars: 29 reviews (24%) - 3 stars: 4 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It accomplishes alot of my tasks, from scheduling classes to managing customers memberships and packages. - Tried many different booking systems and Booksteam is the clear winner for our needs. - It lets students easily register for classes online and manage schedules. ## BookSteam customer reviews Showing reviews 1-25 of 122 (page 1). ### Great for Small Business management - Overall rating: 4/5 - Reviewer: Cathrine V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Learning curve was smooth, data was secure, booking and staff management was easy. Easy to use and reliable #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Booksteam offers value for money with customisable appointments and locations. Support was terrific. #### Cons Booksteam was not always compatible with South African Cellphone providers, so a few smses got lost. #### Reasons for choosing BookSteam More suited to what we were looking for with medical practice/appointment management. --- ### booking app - Overall rating: 5/5 - Reviewer: Monica W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super easy to use and saves a ton of time. I liked how everything, from bookings to reminders, runs automatically without hassle. #### Cons I would like to have constant contact integration instead of mail chimp integration, but that's ok not a deal breaker. #### Reasons for switching to BookSteam it is a better app overall, runs much more smoother --- ### The best booking software for the lashes business - Overall rating: 5/5 - Reviewer: Ekaterina S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used unspecified for more than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I used to use Genbook software for all of my booking needs, after their price increase I switched over to BookSteam and never looked back. Not only Booksteam is better priced, but in my opinion it is a better software overall. I really like the booking page design, it is very stylish. #### Cons One thing I would like is for booksteam to add Square integration. Otherwise it is a perfect platform. #### Reasons for switching to BookSteam Price increase --- ### I like using this booking app - Overall rating: 5/5 - Reviewer: Sarah R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is for the clients to book our dog training sessions. Less hassle for our business to deal with online package purchases, everything is done online. We don't need to worry about the bookings, everything is in one place organized. #### Cons I really have nothing bad to say about this software, everything just works and easy to use. There could be a more thorough reports. #### Reasons for switching to BookSteam A better value for my business with the same features that I need. --- ### Very cool software - Overall rating: 5/5 - Reviewer: Leo S. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I tried multiple booking system apps over the years and good thing I found Booksteam. It accomplishes alot of my tasks, from scheduling classes to managing customers memberships and packages. Great soft. #### Cons They have all the features that you would need, for example we use memberships, promotions, packages, class management, and the big one is resource management. Love it. --- ### Greate booking software - Overall rating: 5/5 - Reviewer: Diane R. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tried many different booking systems and Booksteam is the clear winner for our needs. We use it in our studio to manage our calendar and bookings, as well as students payments. #### Cons We also like the memberships feature, where our students can buy and manage their subscriptions. It simplifies many tasks for us into one system. --- ### All you need is this software - Overall rating: 4/5 - Reviewer: Kiana J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The most I like about Booksteam how easy it is to set it up. It also has resources feature that many other booking system don't, I use that feature a lot. #### Cons The least I liked about this app is that it doesn't have a Salesforce integration that would be helpful for me. Other then that I can't really see any negatives at the moment. Hope it stays like that. --- ### Great app to book stuff - Overall rating: 5/5 - Reviewer: Mario L. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This app makes my life way easier. No more back-and-forth messages or trying to remember appointments, everything’s in one place. In a beginning it's a bit confusing at first, but once you get the hang of it, it saves a lot of time. Definitely handy if you’ve got a busy schedule or run a small business. #### Cons Don't like that I can't make multiple reminders, only one reminder is allowed, but that's ok, it doesn't really matter, one is good. --- ### Booksteam class scheduler - Overall rating: 5/5 - Reviewer: Flora D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Booksteam class scheduling software makes running a dance studio so much easier! It lets students easily register for classes online and manage schedules. The Stripe integration is a big plus, payments are quick and automatic, so no more chasing after fees. Overall, it saves a ton of time for our studio. #### Cons Everything seems to be great so far. I especially like the memberships feature, it makes managing recurring students super easy. --- ### Booksteam booking - Overall rating: 5/5 - Reviewer: Mark F. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy and intuitive the system is. I use it to setup our classes with the membership feature, it all works well. #### Cons It was very hard to find a software that does both, service and class booking while having recurring memberships setup. --- ### Nice app for our yoga business - Overall rating: 5/5 - Reviewer: Janice W. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros As a yoga business, we love the booksteam scheduling app! It simplifies booking classes and private sessions for our clients. The online payment feature is incredibly convenient, allowing seamless transactions. Plus, the ability to offer various yoga courses directly through the app enhances our services and keeps our clients engaged. Highly recommend for any wellness business! #### Cons I would like for the waitlist option to be added, but it's not a deal breaker. --- ### Wish I found them sooner - Overall rating: 4/5 - Reviewer: Loren K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Really good price for the booking app that includes packages and memberships. #### Cons Packages is a really nice feature that we use alot. Customers find it very easy to use. Nothing bad to say here! --- ### Booksteam review - Overall rating: 5/5 - Reviewer: Joanna L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Booksteam is an intuitive platform that allows our clients to easily book their eyelash appointments and pay online (including sending invoices). The customization options for services and staff scheduling make it easy to tailor the system to our specific needs. The customer support has been excellent, with prompt and helpful responses to any questions or issues that arise. Overall, we highly recommend Booksteam for any business in need of a reliable and user-friendly scheduling solution. #### Cons They should have more help guides available in their support section. --- ### Great scheduling software - Overall rating: 5/5 - Reviewer: Lauren B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered It has been great! None of my customers have had any issues, it’s easy to use, and customer service answers quickly! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that my customers can book a class and pay directly on one site. They also get automated reminders which is great! #### Cons I wish when somebody cancelled class, it would automatically refund the customer. I have to remember to go into my payment software and manually refund the customer. #### Reasons for choosing BookSteam More affordable --- ### Perfect app for my Yoga biz - Overall rating: 5/5 - Reviewer: Maddie W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a yoga business owner, I highly recommend this online yoga scheduling app. It's user-friendly, efficient, and has improved our booking process. Our clients love the convenience of online booking, and it has saved us time and reduced administrative tasks. #### Cons I mostly like everything about Booksteam, can't think of anything. --- ### Review for Booksteam - Overall rating: 4/5 - Reviewer: Joyce L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Pretty easy to use app to schedule classes for my Yoga business. #### Cons Can't think of anything at the moment that I dislike. --- ### Pretty good booking app - Overall rating: 4/5 - Reviewer: Monica Q. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Oh, let me tell you about Booksteam - the superhero of scheduling apps! It swoops in out of nowhere, organizes your chaotic calendar, and saves the day with its booking powers. No more appointment mix-ups or double bookings, thanks to this lifesaver. Plus, the interface is so slick, it's like scheduling a spa day for your brain. Seriously, it's the scheduling sidekick you never knew you needed! #### Cons I don't like that it's not making me coffee in the morning! --- ### Smooth scheduling - Overall rating: 4/5 - Reviewer: Karen T. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros BookSteam has made our operations smoother and more professional. Highly recommended for any lash business! #### Cons I would really like if I could setup a second reminder but that's not a deal breaker. --- ### Quick response with calendar not loading - Overall rating: 5/5 - Reviewer: Erin D. - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered I love that I do not need to be by a phone to make business happen. I'm spending my time giving massages and running reports, not scheduling. My clients think the site is really easy too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The smart scheduling option where booksteam calculates online appointment start times automatically. This saves money and keeps my massage therapists booked, making the most use of their time! #### Cons Text reminder doesn't have options to customize. I've had clients try to reply to the text to cancel, and that doesn't work. I cannot find a place to process customer receipt or printing a list of their past appointments. This would be helpful for submitting documentation for flexible spending or health savings accounts. Even though the e-mail option works very quickly when there is a customer service issue, I still miss the person to person contact of a phone call. But, my issue was resolved within minutes of sending, so I guess this system works. --- ### One of a kind booking - Overall rating: 5/5 - Reviewer: Amanda C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like the reosucres feature that we always use for our Spa. It was hard to find an app with this feature. #### Cons Nothing really I dislike at the moment. Everything is working well. --- ### Glad we found this app! - Overall rating: 5/5 - Reviewer: Jess T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros BookSteam has really helped our massage business run smoother. It's super easy to set up appointments, and our clients love the convenience. We're happy we found this app! #### Cons I really wish they would have QuickBooks integration so we could sync our data. --- ### Help with my email - Overall rating: 5/5 - Reviewer: Ellis W. - Verified reviewer: Yes - Industry: Music - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate how patient booksteam’s customer service workers are. Very knowledgeable and helpful. #### Cons I wish BookSteam had a mobile app. I’m always on the road and it would be helpful to check on my account with having to squint my eyes on the browser. #### Reasons for choosing BookSteam Price and user ability. --- ### Convenient and Streamlined software - Overall rating: 5/5 - Reviewer: Lara W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the standout features of this software is its flexibility. It allows me to customize my availability based on my grooming staff's schedules, ensuring a seamless flow of appointments throughout the day. #### Cons I believe it would be beneficial for booksteam to implement a payment gateway specifically designed for South African businesses. This would enable seamless online transactions and make the scheduling process even more convenient for both businesses and clients in South Africa. --- ### Comprehensive Scheduling On An intuitive Platform - Overall rating: 4/5 - Reviewer: Abraham S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We utilized the software with a company I worked with for my last 4 months with them. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros BookSteam is far more comprehensive and complex than its leading competitors and it offers this elevated level of service at a reasonable price. The client side scheduling tools were an unbelievably useful addition that we had not read about before utilizing the software, but came in handy all the same. Customer Support was on par with some of the best companies that I have ever worked with. #### Cons The system was a bit too complex for some our older employees and clients but there was improvement after training using the resources provided with the software. Initial install takes a while and I wish I had known that ahead of time to block off an hour or two of my schedule --- ### Can save your time - Overall rating: 5/5 - Reviewer: Aida E. - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great software! Hope to continue to use this software, well done #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is the best for busy person, for their hectic schedule it can turn to save their time, this software is a online scheduling tool. Our clients can book online #### Cons I cant say any problem with this software, the interface is really simple and nice. Amazing and helpful! ## More reviews [Next reviews](https://www.softwareadvice.com/retail/booksteam-profile/reviews/?page=2) --- BookSteam Reviews, Pros and Cons - 2026 Software Advice