--- title: "Briostack Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Briostack. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Briostack is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/briostack-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Pest Control Software](https://www.softwareadvice.com/field-service/pest-control-comparison/) / [Briostack](https://www.softwareadvice.com/field-service/briostack-profile/) / Briostack Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/briostack-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/briostack-profile/alternatives/) # Briostack User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 72 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 4/5 - Value for money: 3.9/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 45 reviews (63%) - 4 stars: 9 reviews (13%) - 3 stars: 4 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 14 reviews (19%) ### Most mentioned pros - The platform has also helped us build real efficiencies through better workflows and increased automation, which has made day-to-day operations smoother and more scalable. - Being able to schedule more efficiently using the mapping tool and being able to receive payments quicker and easier than ever before. - The appointment pool gives you valuable data on last date serviced - that is fantastic, ### Most mentioned cons - Often phone calls are sent right to voicemail when glitches are happening and it's RARE that my voicemail is EVER returned. - All of their best features do not work, from their marketing to the most essential routing features, and none of this will be disclosed to you. - Then, over a year after leaving, we suddenly received a collections notice for an alleged $26 “debt” despite never receiving any invoice, warning, statement, phone call, or email claiming we owed anything. ## Briostack customer reviews Showing reviews 1-25 of 72 (page 1). ### This is the Wall Street company mentality they don’t care. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Terrible. Once corporate America took them over. We had multiple issues with them, and they finally only responded after a negative review from us, which they asked us to fix which we we’re willing to softened but they did not care to work with us until that review. And it was all about an additional add-on that they were trying to lock us into for a third year at $200 a month and we quit using it after about three months of the original year contract. But apparently the contracts were renewed, not month-to-month, but year two year. And the three months that we use that service it paid for itself so it canceled itself out it didn’t help us collect more than what it cost. After going into a third year of them continuing to charge us for this, we were furious as it was a worthless add-on. The next issue was them getting back a hold of us after multiple messages left or when we did talk to someone they were not able to make a decision sent us up to our manager, which didn’t get back to us leaving our system turned off for now going on two days. Still no call back so I will have to call them a third time to try to reactivate our account with no follow up no feedback. I’m done with this company and would never recommend it to anyone. We worked with a company that works with their CRM program and based off of our cash flow wanted to give us a loan once we took alone from that company our information was sold and we begin to get anywhere from 10 to 20 calls a day from other lenders. This is the worst part of corporate America that they will sell your information lock you into contracts make it impossible to get out of those contracts and hold your company hostage for a small indiscretions that will shut down your whole system on a 19th day so they don’t even typically give you the courtesy of 30 days which is standard and most industries. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros When it was owned by the original creators you could talk to people that could quickly make decisions and maximize the benefit #### Cons Once corporate America bought them Everything was extra they would lock you into contracts, even if their additional service was not helping at all, almost had to get attorneys involved and wrote a bad review to keep from going into a third year with an add-on that they refuse let us out of that was an additional $200 a month. Apparently we canceled one day late and it locked us into a whole another year. We canceled in time going into the next year, but because they didn’t receive it we were locked in an additional year. This predatorial company of a service that we did not use anymore because it was a worthless add-on that should’ve been included as part of the base Service. We wanted to cancel multiple times the entire service, but we all know the frustration of switching systems. The straw that broke the camels back as they shut our service down, which we’re paying almost 500 a month for a messaging billing oversight. The bill was less than $30 both times. If it was a simple phone call to turn it back on but one time we called and it took them an hour and a half to get back to us the next time we called twice the same day and they never got back to us, leaving our system down, costing us much more than the system’s worth. Like I said, they are predatorial once they were bought out. --- ### Stay away from this company - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Environmental Services - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I would strongly advise other businesses to be very careful before signing with Briostack. They will promise things like “free months” and other incentives to get you signed up, but conveniently leave out important stipulations until after the contract is signed. I was repeatedly told I would be receiving free months of service, yet I was still being billed. When I questioned it repeatedly, no one at the company could give me a clear answer or explanation. Funny enough, the only time I finally got answers was after I demanded a refund for the months that were supposedly “free.” That’s when the excuses and fine print suddenly appeared. At that point, all trust was gone. In my opinion, this is a deceptive business practice and potentially a breach of contract. Instead of simply making things right and parting ways professionally, they are forcing me to explore legal options to get out of an agreement I never would have signed if things had been explained honestly up front. Very disappointing experience. Be careful what you agree to and make sure EVERYTHING is in writing before signing anything with this company. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The software itself has some useful features for pest control businesses, and parts of the platform are fairly easy to use once everything is set up. Some employees I spoke with were polite and tried to help, even though the billing and contract issues were never properly resolved. #### Cons The lack of transparency and communication. I was promised “free months” during the sales process, but still ended up being billed with no clear explanation. I asked multiple people why I was being charged and nobody could give me a straight answer until I requested a refund. It felt very misleading and completely destroyed my trust in the company. Instead of resolving things professionally, it turned into a contract dispute over terms that should have been explained clearly upfront. --- ### Avoid Briostack at All Costs — Dishonest, Broken, and a Complete Nightmare - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Program Development - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Briostack is, without exaggeration, the worst software company we’ve ever dealt with. Nearly every interaction involved dishonesty, evasiveness, or terrible support. Aside from one genuinely decent employee, our experience was consistently frustrating and unprofessional. Before signing up, major platform issues were never disclosed. Once onboarded, we lost huge amounts of time troubleshooting broken or unreliable features with support teams that seemed more focused on deflecting responsibility than solving problems. The lost productivity and wasted money were staggering. Many of the features that attracted us either did not work properly, worked inconsistently, or created additional problems. Their payment processing system was especially bad. Onboarding was chaotic, and leaving the platform later became its own nightmare. Customer service was shockingly poor. Communication was terrible, accountability was nonexistent, and support often felt combative instead of helpful. It became very clear why they rely so heavily on contracts. Eventually, after endless unresolved issues, they admitted they could not properly fix the situation and agreed to let us leave without an early termination fee — the bare minimum considering the time and money their failures cost us. Then, over a year after leaving, we suddenly received a collections notice for an alleged $26 “debt” despite never receiving any invoice, warning, statement, phone call, or email claiming we owed anything. Avoid Briostack at all costs. We strongly recommend Housecall Pro or GorillaDesk instead. Choosing Briostack was one of the biggest operational regrets we’ve made as a business. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The thing I liked best about it is the ability to track bait station activity across jobs in order to compare from visit to visit. Honestly, this is probably the only thing we liked that worked. #### Cons All of their best features do not work, from their marketing to the most essential routing features, and none of this will be disclosed to you. --- ### Long-Term User – Ongoing Stability & Pricing Concerns - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Unfortunately most of what I liked about it ended up being an additional cost that I wasn't informed of or is too glitchy to be functional. #### Cons I’ve used Brio extensively in daily operations for a pest control business. Unfortunately, my experience has been consistently frustrating. The platform is frequently glitchy. Updates are pushed that introduce issues, which then require reversals or fixes later. Stability has been an ongoing concern. Several features that were presented as included during signup later appeared as additional charges. SMS pricing has also increased due to segment billing, without clear proactive communication. Customer support response times are slow, and tutorials/documentation are limited or unclear. While the platform has useful ideas in theory, the execution and reliability have made it difficult to trust as a core operational tool. I hope improvements are made, as small service businesses depend heavily on stability and transparency from their CRM provider. --- ### Briostack, a vast improvement over our old software! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered The overall experience has been great! The software is so much better than our old software. It has the capability to text and email customers easily. Storing documents in the customer accounts is wonderful. The communication records are great. We can easily see how & when attempts were made to contact a customer. The customer support has been exceptional. The Data Conversion Team, [sensitive content hidden] went above and beyond my expectations to get us up and running on Briostack. The continuing assistance from [sensitive content hidden] has also been perfect. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like being able to access information in the database easily. I like to be able to filter & sort information to find a specific invoice or check #, etc. I'm still learning ways to access the information, but if the information is in Briostack there is a way to run a report to find it. #### Cons There is a lot of "white space" on the Details tab. When setting up a new customer or new service, there is a lot of unused space on the screen which causes a lot of scrolling up & down to either enter or see the information after it has been saved. For Ex. the space for Company Name goes from under the "Summary" tab to the "Billing" tab at the top. I don't know how many spaces it is, but it's a lot. That being said, I'd rather have too much "white space" as too little. I don't like a crowded screen, but I think a happy medium could be reached. Also, when posting payments the curser goes from the payment method down to the check # then back up to the $ amount. I would think you could put all three on one line and move straight across. --- ### Happy with our Brio advocate and customer service reps - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. With the assistance of our advocate [sensitive content hidden] and the customer service reps that I've worked with the most, it's been good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Our Advocate [sensitive content hidden] and the customer service reps that I've worked with the most, they've been very helpful in resolving issues. #### Cons The constant glitches. Often phone calls are sent right to voicemail when glitches are happening and it's RARE that my voicemail is EVER returned. --- ### [sensitive content hidden] at BrioStack has been great! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered I would recommend Briostack. I feel there is good value for my money. I do wish that they had group pricing for "seats", but everybody does the model works for them. I find it to flow well and it isn't hard to use. Just like anything else, you need to use it to really learn it. The mobile app is excellent, and the new tech app they implemented has improved so many things for us. We are anxiously awaiting the release of their new scheduling update. It's not one of the larger software brands, but after doing demos last year with all of them, I didn't feel any need to change. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We have grown from a small, one-person pest control division with Brio to a much larger one. We recently moved our entire exclusion division estimating and invoicing to Briostack, which brought challenges, as we had spent 14 years with QuickBooks modifying their systems to make this work. [sensitive content hidden] has been an absolute wealth of knowledge. After meeting him at Pest World in 2025, I knew he was the person at BrioStack I wanted to help my company transition with. It has required a large amount of customization, and he has been a star in making it all happen. He's incredibly positive with a "can-do" attitude. He's also very good at telling me when I am asking for something that can't be done "yet". He's been fantastic about finding workarounds and explaining how to implement them for me. He really doesn't say "I don't know", which builds an incredible amount of confidence. #### Cons Recently, the level of day-to-day tech support has fallen off from fantastic to "good". I hope it doesn't continue. Their support team all appears to be people in the US, not some "farmed out" call center with people you can't communicate with, as with QuickBooks. I have expressed my concerns, and they seemed well-received, and I felt heard. For the most part, the support isn't about bugs and issues, but about how to perform more involved, deeper-level tasks. Adding pictures bogs down each customer's account load time, so I would not currently recommend uploading a large number of pictures to each customer's account. Just what is actually needed. --- ### Efficient, Automation-Driven Platform with Knowledgeable Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Facilities Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience has been very positive. Getting up and going was straightforward, and while it definitely requires taking the time to do it right, it was worth every minute. Once implemented, Briostack has helped us streamline processes, increase automation, and operate more efficiently. The combination of a strong product and knowledgeable, accessible support has made it a great fit for our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Briostack’s customer support has been excellent—responsive, available when needed, and genuinely helpful. When I call in with questions, the team understands my industry and can answer in a way that’s practical and specific, not generic. The platform has also helped us build real efficiencies through better workflows and increased automation, which has made day-to-day operations smoother and more scalable. #### Cons It’s a robust system, so it takes time and attention to get everything configured correctly. It’s not difficult, but you do need to be willing to invest the time upfront to implement it the right way. --- ### brio review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. it's had it's ups and downs. definitely better than what we had. they are always trying to improve so that's good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros customer service is always friendly and helpful. usually it's not too difficult to talk to an actual person. #### Cons finding available reports that i need. a report is not always available when I'm trying to find certain metrics. --- ### Brio review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Brio Stack is a great company to work with. They listen and respond quickly. To your request. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Support is great, ease of use is great. [sensitive content hidden] and his teamae super easy to get a hold of and helpful. #### Cons missing a few key features that I think are absolutely necessary. Like a better termite graphing, technician skills based routing, and bundles --- ### Customer Support - Billing Issue - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Customer support staff is always willing and able to help with issues. Generally can resolve any issues in one phone call. If not, they always follow up. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros [sensitive content hidden] is always willing to help with any problem. If she doesn't know, she will find the answer for you and get back to you in a timely manner. I had a billing issue and she was able to help get it sorted out. #### Cons There are many improvements that could be made. Scheduling / confirmations / locking appts could be way simpler. When scheduling for a client, confirming and locking on that same page would be amazing. --- ### Great Customer support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Facilities Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From the begining with Onboarding they walked me through the entire process. Answered every question and concern I have had along the way. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It covers everything I need for my pest control business. Scheduling, payments, sales, invoicing and communication with my customers. Customer support is quick and is always able to handle any issues I may have. #### Cons There is not to much that I dislike about Brio stack. Seems like when I think I wish they would add this. They do it. --- ### Highly recommend Brio - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Really happy with brio. They are always innovating and working on making the process easier and smoother. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They are always adding new features and a lot of the time they’re features that we would like so I ask if it’s an option and get told it’s actually already in the queue to be built. #### Cons I wish brio office could be used on mobile. Primarily for manipulating routes. A lot of times I’ll have my phone or iPad but hardly ever a computer. --- ### 5 Star Company and Team - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Chemicals - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have had a great overall experience with Briostack. [sensitive content hidden] has always been there to help and support no matter how big or small the project. I have enjoyed the product and service since day 1. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really enjoy the Paperless features and everyone on the customer service team. I also like the different integrations with other apps that are very useful. #### Cons The monthly costs are getting expensive with all the add ons. But I do have to admit that I appreciate the functionality of the add ons. --- ### Briostack Experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall the team has been thorough and quick to respond and help out wherever they can. The process has been a challenge, but I've felt supported throughout. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to schedule more efficiently using the mapping tool and being able to receive payments quicker and easier than ever before. #### Cons Too many different options for notes and notes aren't always intuitive. No way to track confirmation of appointments or who has been contacted or not. Bids could be streamlined and graphing tool needs improvements. Some tools like the bulk price increase tool pull from fields unique to Brio, so if you are new to Brio that is a challenge. Also don't like that the bulk price increase tool only tracks increases from the tool not all increases done period. --- ### Briostack review from Olympic Pest Control Tech - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Music - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Really good - especially customer service as when you are in the field, you need quick help. The software is always being updated and improved, and Brio is open to suggestions and willing to help/change to meet specific usage requirements. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great data system - great for scheduling, date recognition. The appointment pool gives you valuable data on last date serviced - that is fantastic, #### Cons Small glitches in the field at times. Many times, product that are in lists are different for no apparent reason. --- ### Briostack review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Public Relations and Communications - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. To the point very easy to use and support is great when we reach out they always take the time for us #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to learn and very efficient for the customer support is great very easy for technicians in the field #### Cons No cons its truly great product and very easy to use they have always been there and support our company --- ### Time Saver! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I absolutely adore everything about BrioStack. The customer support has been phenomenal. I feel like a valued customer and that my feedback really matters. I've made suggestions and seen updates and releases based on those updates. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The amount of automation within the software program can reduce the amount of office work by over 50%. All the mundane tasks are now on autopilot. #### Cons The schedule manipulation could be improved to make minor changes or customer notes easier to enter. --- ### Simply Pest - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. overall it works well #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use and has many of the tools we wanted #### Cons Route optimization is horrendous. Maybe you need to work with good or the circuit routing app to help. we have thought about switching just because the hours it takes to fix the routes on a monthly and sometimes daily basis --- ### ok - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It is fairly easy to use in the field and I like the weather feature. #### Cons I still need a calculator to figure out product use, why the software doesn't multiply it out. The routing stinks and the distances are never correct. New features, when I'm in the field I don't care about a stupid pop up, email me a vid explain the features and how to use it. --- ### Feature Rich with responsive, friendly customer service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered The reason that we started looking for a new software provider was specifically to find a better solution for our food handling facility reporting. We are happy that Brio worked with us to provide exactly what we were looking for in station scanning and reporting. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about this software are the awesome people that back up the software. Customer service is friendly, thoughtful, responsive, and helpful. Also, there are so many reports at my fingertips. I feel like I have a much better grasp of how our company is doing at any given point in the year and in the month. Both our clients and service technicians like it, too. #### Cons It was very different than we were used to using, so for us, the learning curve was a little steep, but we all seem to have it mastered at this point. Briostack was super-helpful to us in getting everything set up properly and they worked hard to provide us with a solution to our every request. --- ### Customer service - Overall rating: 1/5 - Reviewer: Johnnie J. - Industry: Environmental Services - Company size: 11-50 employees - Product usage: less than 1 year · monthly - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Horrible customer service #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Horrible customer service , lack of management #### Cons Horrible customer service , lack of management #### Vendor response Hello Johnnie, Thank you for your review. This is not the typical experience our users have. If you send us a message, I would love to talk through your frustrations and see what we can do to work with. Kindly, Briostack Replied March 2023 --- ### Great software to manage our customer base. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Product usage: 3-5 years · daily - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and extremely versatile. This software can manage every aspect of dealing with customers from scheduling to billing. #### Cons The only thing that I can think of improving with this software is the visual appeal, it's a bit on the plain side. Not really a con though. --- ### Awesome use to use Pest Pac better value and better product amazing customer service! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Business Supplies and Equipment - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered Ease of use, yet it completely handles our company needs both now and in the future. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The people at Brio stack, form the sales guys all the way to the account manager and training excellent customer service long after the sell. #### Cons Haven't found anything that I don't like, when we hit a wall, a call to Brio stack and the problem is fixed. This is an amazingly simple product but is has great results. #### Vendor response Thanks Anthony, We love having you as a customer. Please continue to keep us updated with anything you need, and we will be happy to help! Replied October 2018 --- ### From top to bottom our experience with BrioStack has been incredible - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: June 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We went through 2-3 software providers before we came across BrioStack. Each one was missing a piece to what we were trying to do but BrioStack was able to put them all together. From the automated appointment and billing reminders, to the integrated payment processing, the entire process is smooth and efficient. ---