BuildOps Software

5.00 / 5 (6)

Our advisors have recommended this product 10 times in the last 30 days

About BuildOps

BuildOps for commercial HVAC, plumbing and electrical service businesses is a cloud-based field service management platform. BuildOps mobile and web based applications streamline communication between office staff and field technicians - improving both operations and customer experience.

The BuildOps platform enables office staff to schedule jobs, projects, and recurring services in under 90 seconds without ever leaving the dispatch board. Owners and managers are provided with automated real-time reporting to identify trends, monitor technician success, and make better business decisions. The system is completely web-based and can be deployed on Mac and Windows devices.

With BuildOps mobile app, technicians use their phone or tablet to attach notes, a...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

6 Reviews of BuildOps

Average User Ratings

Overall

5.00 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(6)

6

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

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Likelihood to Recommend

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Showing 1 - 6 of 6 results

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June 2020

Chris from Thermotech

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 6 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Commercial and Residential HVAC/R company

Equipment info requirred Drive time clock Partnership agreements Staff and programmers very great service

Pros

Inventory management Ease of use Can not skip steps being a tech Can not clock out without necessary info

Cons

none at this time. We all are excited to have this software

Reasons for Choosing BuildOps

Price, staff members, ease of use, no ipads necessary for Buildops. Better for Commercial use. Didnt pressure me with everyday calls about signing with them.

November 2019

Tim from Champagne Property Solutions

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Build Ops- Hands down the best product for subcontractor teams!!

This is literally my fourth time around with some type of field service platform and I almost gave up. I just didn't think that it existed. I am beyond satisfied with BuildOps. Its easy and and most important, it is clear. The actual implementation was painless and I loved working with the team. having spent time in the trenches and having contractors on the team made all the difference. They knew the business inside and out and that made the software so much more intuitive. Other software providers just don't have the Contractor experience on the table. The weekly view and ability to schedule months out is revolutionary for us. Regular updates and amazing updates keep things moving in exactly the right direction. If you want well structured software, do yourself a favor, and take a hard look at BuildOps.

Pros

Super simple and easy to navigate around. The buttons and color scheme make it hard to mess up- even for non tech guys like the guys I have in the field and office. Schedule and planning in advance are huge. The Dispatch board is hands down the best dispatch board around. Compare their dispatch board to any other software and you will see its light years ahead of the game with the multiple techs and expanded view. The recurring services is massive and OCR is truly new age tech. My techs love the notes and asset history info on every job and the ability to see everything about every job and its past history with the click of a button. the time tracking functionality is the best native experience for an integrated time tracking solution I have seen out there and the photo video ability to do 10 of them or more at a time and still keep moving on the jobs blows every one else out of the water. Just a really seamless suite of amazing features that all make things so much easier and more importantly make us more profitable.

Cons

The team is second to none and I am happy with everything that they have communicated and delivered.

Reasons for Choosing BuildOps

They are way ahead of any other software available. If you are a sub and do service work, put these guys at the top of the top of your list. The customer service is unreal, you will love the BuildOps team.

November 2019

Paul from Tarpy Plumbing Heating And Air

Company Size: 11-50 employees

Industry: Facilities Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

BuildOps has completely transformed our business to being incredibly efficient

Buildops has literally transformed our business in so many ways it is really mind boggling. I didn’t even realize that their was this much opportunity out there. Our company had 5 separate softwares and switching over to Buildops has brought it all under a single roof and dramatically increased efficiency and output. Our folks out in the field and in the back office can share information seamlessly which eliminates the biggest challenge of a service business like ours. Our service to our customers is infinitely better than before because we all the information right at our fingertips and customers get instant info on services performed with real time notifications. The offline multiple phone and video upload is a massive time saver and our techs love using the app. Being built on current tech, this company is the future. The quotes piece is world class and they even have OCR built in so technicians can take a photo and it automatically populates make, model and serial number into the app. Techs love it, our customers love it, and the team is incredibly helpful 24/7.

Pros

The best part is its super easy to use and so well thought out that it takes most of our folks just a few hours before they get comfortable with the basics. Its powerful under the hood but easy to navigate. We have gone paperless and having everything talk to the each other has reduced our admin burden enormously. Our revenues are up with the photos/videos and quotes that make the entire process seamless.

Cons

We haven’t had any negative experiences with this software. It’s a real godsend.

Reasons for Choosing BuildOps

Buildops was the new kid on the block and was really helpful with implantation there support staff once your signed up didn't just bail and look for the next client. They also were really focused on the contractor and customer experience in their product.

November 2019

Alfred from Service 1st

Company Size: 51-200 employees

Industry: Facilities Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

World-Class Field Service Platform!

BuildOps team knows what they are doing. They are different from every other software in that they LISTEN. They want to know how their customers think and feel and get deep into the weeds with us. They are constantly making improvements. I have spent a lot of time with the team at their training and their offices since we are close to their main office and am always blown away at how much good intel they have on the market and best practices. They have a loyal customer in us for good and we plan to be with them for many many years into the future. It was a big decision for us to go with them and I’ll tell you it was not a quick choice. We know that if we want to expand to other cities and states that we needed to get on a modern all in one solution that did it all and thought like we did. BuildOps was that solution.

Pros

Design, design, and design. So easy to use for my guys in the field that want simple. Anything not extremely simple will not get used. My guys get dirty in the field and want everything to be easy like to speak notes into the app and have it just translated into text and the problem sent over in the invoice. BuildOps does all of that and more.

Cons

This company doesn’t leave much to be desired. They are constantly releasing really cool new features but always err on the side of over communicating and keep you in the loop exactly how I like it.

November 2019

Scott from Delane Group

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

“Thanks BuildOps. You have a great product that solved our problems.”

I began helping a friend with his business about two years ago now. I started working with the girls in the back office and watched them use so much paper it was crazy. I was trying to help and get things organized so that if something happened to one of the managers, we would have a backup plan and wouldn’t be left scrambling. After some time, I just started running the office and was overwhelmed at all the moving parts. I knew there had to be a better way. A friend told me about BuildOps and I had such a nice conversation with[SENSITIVE CONTENT HIDDEN] and SENSITIVE CONTENT HIDDEN]over there that I thought this was probably worth taking a deeper look at. Fast forward, just a couple months later, and life is so different. I’m organized, I scheduled jobs on the cloud-based software so its available literally 24-7 no matter where anyone is, and you service your customers from anywhere you need to. There is even a price book built in that we maintain in the back office so that the tech has access to accurate pricing of the job while on the job. Its hard to imagine that I recently lived in a world where I was not relying on BuildOps. I will say the first time I looked at the system I was pleasantly surprised. While it contained a ton of functionality, it was broken up into very clear modules and logical in how everything was laid out. The accounting connection is airtight and no more double-entry.

Pros

Ease of use is just the best out there hands down. So simple and powerful. Well thought through from end to end and everything under one platform.

Cons

No complaints. We are happy as a clam about BuildOps.

November 2019

Chris from Apex Properties

Company Size: 11-50 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

BuildOps enabled us to expand into a multi-office contractor

The most critical component of the change with BuildOps was that it was so easy and robust that it allowed us to open up a satellite office that soon grew into a real branch. We were always planning on it but didn’t have confidence in the right platform. The way we manage our jobs and communication is now light years ahead of where it was. Reports reflecting detailed margins and better oversight over our 2nd office employees has been hugely instrumental in our growth. Our jobs are easier and the back office and techs are just rid of the old paper process. Job history and anything else they could want is right there in their mobile device. I love the offline mode and instant multi-photo upload feature. I can’t tell you how much time that alone saves. The OCR is super cool and customizable forms all in a single solution. Wow. BuildOps really is the best.

Pros

Great value and great customer service. An elegantly simple product with everything you need. We did a ton of due diligence and couldn’t be happier with this product.

Cons

Screen refreshes used to be a little slow but now are nearly instant