For my application I have no negative responses. Maybe that the pdf work order print the actual WO butmy workaround is to print to pdf.

It was quick and easy to adjust forms, reports, and workflows to accommodate our needs and customer service has been great the whole way.

Customer support is the best. They have always been able to help me customize the the program.

Instead, they have a mobile browser based version. It is clunky and difficult to use, especially for people with limited tech experience.

The launch and use of emaint with our company has been a resounding success in our opinion. The ease of use and customer service  should be a point of pride for the emaint team.

I like that is is not at all dissimilar to an online classroom. The software and I'm assuming server is rather fast and easy to navigate one you know where required tools are located.

We were able to troubleshoot why this switch was failing and fix a bigger problem.

In our manufacturing process we have multiple machines that are alike and use the same parts. At one time it was difficult to tell if high usage of a certain part indicated a problem or not.

All our techs use the mobile which communicates faster and more accurately that the old paper way. Customer service help line is amazing.

Great CMMS - Ultimate Flexibility and Great Customer Service.

Ease of navigation, great search fields, awesome reporting. Its easy to use for those Trades and Crafts who are not computer trained.

I have used quite a few CMMS and this is by far the best and most user friendly.

It's a great tool knowing asset reliability, having the predictability of future failures, and understanding the total cost of an asset in one place, your desktop.

There are so many features that can be designed and enabled to create a good user experience. Customer service is generally very responsive.

Very supportive;  good overall Maintenance Management software.

We are a new user and just finished training. Very good start and the system is working great.

Absolutely no reservation recommending eMaint.

This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

US Dollar

CleanMaint, a powerful cleaning service management software, helps in-house teams better manage the more aggressive requirements for sanitization and safety of facilities.


In the safety-conscious current and post-COVID-19 world, this cloud-based application from the makers of eMaint upgrades planning and scheduling to handle more rigorous demands for cleaning and sanitization service requests, resources, and supplies. Map service orders to physical zones in your facilities. Track PPE and cleaning supply inventories more closely. Rid your current system of paperwork and inefficiencies.


With CleanMaint, you can fully automate workflows to maximize workforce efficiency, build custom dashboard views and reports, stay in touch with your team via the mobile app, and get world-class customer support before, during, and after implementation. 


Ready to upgrade the way you sanitize your facilities? 



LongDescription

Surveys & Feedback

Status Tracking

Time Tracking

Customizable Reports

Task Scheduling

Scheduling

Technician Management

Mobile Access

Fixed Asset Management

Inventory Tracking

Vendor Management

Preventive Maintenance

Service History

Residential Properties

Asset Tracking

Activity Dashboard

Inspection Management

Work Order Management

Quality Control Management

Real Time Reporting

Facility Scheduling

Reporting/Analytics

Commercial Properties

Employee Scheduling

Customizable Forms

Job Tracking

Client Management

Predictive Maintenance

Maintenance Scheduling

Inventory Management

Location Tracking

Compliance Management

Maintenance Management

For Schools

Incident Management

K-12

Mac OS

Linux

Web browser (OS agnostic)

CleanMaint is available across 3 pricing tiers, starting at $33 per user per month for the Base plan. Pricing then scales based on functionality and number of users, as follows:

Base: $33/user/month (minimum 3 users) for locations management, services management, crew management, scheduling, and more.
Premium: $85/user/month (minimum 3 users) for all the features of Base plus reports, document storage, workflow management, billing management, and more.
Enterprise: $120/user/month (minimum 5 users) for all the features of Premium plus access to customer portal and web API.

Email/Help Desk

FAQs/Forum

Phone Support

11-50

51-200

201-500

501-1000

1000+

CleanMaint

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Multi-Channel Management

Access Controls/Permissions

Activity Tracking

Session Recording

Customer Segmentation

IT Asset Management

Dispatch Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Data Import/Export

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Content Management

Project Time Tracking

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Routing

Discussions/Forums

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

File Sharing

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Reminders

Decision Support

Reporting/Project Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Community Management

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Macros/Templated Responses

Dashboard

Multi-Language

Alerts/Escalation

Customizable Branding

Conferencing

Contact Database

Widgets

Monitoring

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

CleanMaint vs Freshdesk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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