ClickSoftware is a solution for enterprise-level field service management companies. ClickSoftware uses artificial intelligence to help in decision-making and execution and manage workforce productivity.

It offers features such as demand forecasting, shift planning and management, scheduling and dispatch and performance measurement. The demand forecasting feature helps users to estimate service requirements by ensuring availability of equipments and parts at all time.

The contract management feature ensures that all the field activities and tasks are conducted as per the service level agreement and preventive maintenance is performed as per the customer needs.

Mobile functionality is also available to help employees execute work orders. In addition, ClickSoftware features a social collaboration tool called ClickShout that allows users to share tips, comments in the context of their current activities and expertise. The solution also supports integration with both SAP and Salesforce.

Support is available via live chat.



67 Reviews of ClickSoftware

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 67 reviews

November 2018

Conswello from Oakwood Temporary Housing

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Business Smart

Pros

that it keeps everything in order from times and dates. I love that we have proof of pictures and items left for the client.

Cons

I don't like that sometimes lately that some jobs are still in the system like the job has not been done

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

StreetSmart for truck driver purposes

Experience with StreetSmart has been excellent. Communicating with our drivers as well as seeing their location has been made extremely easy.

Pros

the ease of use is very convenient, as well as the personnel made available to help the drivers understand the application use.

Cons

When the app first launched there were certain glitches and things that were happening but they have been fixed over time.

November 2018

Joanthan from OrePac Building Products

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

StreetSmart

Pros

Support is always helpful and quick to respond.

Cons

Setting up dropdown menus in forms should be less work-intensive.

November 2018

Fritzi from Subway of Alaska

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Tracking miles

Pros

We like the reports that can be generated for all users.

Cons

You cannot look at time as gps cuts in and out so it is not accurate for that.

November 2018

David from Jetro RD

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Street Smart

Pros

Ease of use. Mostly used in our organization to track drivers. Very easy for a non-tech oriented person to operate on a tablet.

Cons

The need to restart and refresh rather than automatically staying refreshed.

November 2018

Daniel from JFC Australia Co Pty Ltd

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

The Best I've used

StreetSmart is truly the best App and value for money I have used for Logistics.

Pros

So many more features available compared to other Apps and so many of those features you can customise yourself eliminating excessive overhead costs that other developers will charge. Mobile workers find it simple to use.

Cons

You can't use Bar Code reader in the Job search function.

November 2018

Ryan from Oakwood Corporate Housing

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

3 of 5

November 2018

Full Featured but can be cumbersome

Easy to use and figure out, even with the "non-ergonomic" style of using some of the features. Implement performance increases and make things not as rigid and it will be a winning system.

Pros

- Keeps everything in one place
-easy to access files
-Navigation is simple

Cons

-Accessing files for DOWNLOAD is cumbersome and seems to be dependent on how many users are on it in the office
-Selecting date ranges gives too many warnings about what the date range can be (i.e. you change date A it warns you DATE RANGE CANNOT exceed X before you finish changing date B) It is mildly frustrating to very frustrating when you need to review certain dates.
-Saving .pdfs generated form street smart can take a very long time; a 30mb file should not take 3 minutes to download with gigabit internet speeds. This has something to do with base server speed but it is still astounding how lond it takes at times to download such a small file. Perhaps look into improving performance of the cloud application to/from the end user?
- search function is lacking: example is If I want to look up apartment/task X I should be able to type it in simply as whatever keyword I'm looking for and not the specific task number.
-General performance enhancements would be greatly appreciated

November 2018

Adan from Oakwood Worldwide

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

November 2018

OPERATIONS SUPERVISOR

It help us keep track of everything that was done in certain units. I always go back to relay on streets to check on any complaints of requests etc.

Pros

This software is super user friendly. Everybody can use it. I was able to pick up on it on the same of training.

Cons

It takes a while to refresh. I feel that under 10 minutes is better than 15 minutes auto refresh

November 2018

Robin from Duvall Paint Contractors LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Streetsmart Review

Pros

Efficient and easy to use. The reports are very helpful.

Cons

There are a few glitches which I am not sure if they are with the user or the software.

November 2018

Prashanth from Pilot Fiber

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

November 2018

Streetsmart Review

Time tracking and time-stamping by location is key.

Pros

Easily allows for reporting and creation of custom forms for tracking a variety of jobs.

Cons

The streetsmart software is at times clunky and the jobs/tasks hierarchy is a little tough to follow through.

November 2018

Craig from Norwalk Vault Company

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Streetsmart is paramount to success

Pros

The ability to push our services out directly from our CRS system to our drivers’ devices.

Cons

We really don’t have any negatives. It does what we need it to do.

November 2018

Sim from PREMIER PHARMACY SERVICES

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great Customer Service

Able to track drivers but lately losing GPS connection. Trying to determine if it's with the latest iOS app.

Pros

Easy to use, customer support is excellent.

Cons

Looses GPS connection when indoors but have to hit the Refresh button to pick up connection again.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Streetsmart Experience

Pros

Ease of use. Updates to jobs are quick and efficient.

Cons

Sometimes loses GPS signal.
Forces automatic restart after I sign out.
Uses to much battery power when not necessary.

November 2018

Philip from Ally People Solutions

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

November 2018

Ally People Solutions use of StreetSmart

The people who handle our billings for rides have saved time in having it saved in the StreetSmart system. I would not be able to find it but they have the ability and knowledge to do so.

Pros

I like being able to see where our drivers are and the timing of routes between stops in real time. If their is a problem as to timing from a consumer I have something to look at to see if the stop actually occurred within our time window and that we waited our time window before leaving.

Cons

I am not a tech person and am still unable to get some info that I look for. I find that some updates have rearranged things and I need to call to be able to locate some things.

November 2018

Tim from General Logistics, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

ClickSoftware Review

Good.

Pros

GPS accurate and ease of acquiring information.

Cons

Try to get all of the information on one page for each driver using several different windows on one viewing page.

November 2018

Jhet from Oakwood Worldwide

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Easy App

overall, its a good app/program

Pros

Streestsmart is very easy to navigate application

Cons

Sometimes pictures does not load fast enough

November 2018

Toni from Afterschool Programs

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Morning & After Care, Area Coordinator

Pros

I love the entire set up of your software

Cons

There is nothing that I dislike about the software

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

Drivers like it. Programmmers ??

Seems the support is from off shore. They do not understand us and we dont understand the.

Pros

Ease of upload of daily data for our drivers.

Cons

Data is not logical for export. And sometimes takes effort to retreive the data

November 2018

Matt from LAUSD

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

My Review

I have been able to document staff locations/activity

Pros

The software enabled me with GPS Tracking

Cons

The staff dislikes being tracked by GPS and having to check-in/out.

November 2018

Robert from Pilot

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

StreetSmart Review

StreetSmart is used to collect field data from our fiber optic installers. While it's customizability is very useful and the default options handle most of our needs, the software is still fairly poor quality and is a pain point for our installers. The customer service is very good, and our representative is always available for questions and assistance inside the app.

Pros

It's customizability is useful and the reporting tools help my company keep track of a lot of different metrics.

Cons

The software is clunky and the reports are poorly designed.

Filling out the forms are a pain point for our users.