ClickSoftware software


ClickSoftware is a solution for enterprise-level field service management companies. ClickSoftware uses artificial intelligence to help in decision-making and execution and manage workforce productivity.

It offers features such as demand forecasting, shift planning and management, scheduling and dispatch and performance measurement. The demand forecasting feature helps users to estimate service requirements by ensuring availability of equipments and parts at all time.

The contract management feature ensures that all the field activities and tasks are conducted as per the service level agreement and preventive maintenance is performed as per the customer needs.

Mobile functionality is also available to help employees execute work orders. In addition, ClickSoftware features a social collaboration tool called ClickShout that allows users to share tips, comments in the context of their current activities and expertise. The solution also supports integration with both SAP and Salesforce.

Support is available via live chat.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 8

42 Reviews of ClickSoftware

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  • Ana from APS, Automotive & Industrial Supply, Inc.

    Number of employees: 2-10 employees

    April 2018

    Good

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Help us to have a better use of time, manage visits & coordinate routes.

    Pros

    The availability to have records of all visit & areas. The map is great and the animation is, also very nice.

    Cons

    The location software is not working properly. Even when we know location is on is says in the report is says location off.
    The reports sometimes are not accessible.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClickSoftware, ClickSoftware Technologies

    April 2018

    Ana, thank you for your review. We appreciate your feedback and are pleased to hear you have found value in StreetSmart for your mobile staff. Also, our free 24x7x365 support team can help you with your reporting questions. Please contact them at streetsmartsupport@clicksoftware.com for assistance. Thank you for your business!

  • Arwa from MBS / Tristate surgical supplies

    March 2018

    Good

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    saving time and convenient in terms that it is on my cellphone instead of paper log which can be misplaced

    Pros

    This software saves me time instead of tracking my work hours by writing on paper, Easy to understand and convenient...

    Cons

    That I don't get to know how many hours I worked per week until Monday, I would prefer to get a email/notification receipt by end of each day

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClickSoftware, ClickSoftware Technologies

    April 2018

    Thank you Arwa for you review. It is good to hear StreetSmart helps you track hours and eliminates paperwork. I also wanted you to know that we have forwarded your suggestion to our product management team. Thank you again!

  • Ozzy from Jetro Restaurant Depot LLC

    Number of employees: 10,000+ employees

    March 2018

    I use a small part of the software but it's reliable and only had had a couple of small glitches

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Being able to track all my visits with information on the spot when it happens so I don't have to remember how the visit went. I can also look at maps if I need to remember.

    Pros

    ease of use in general. Also when I go do the monthly reports of my field work everything is easy to find and I'm able to make useful reports to give to my management

    Cons

    I can't go back to correct errors in the tablet once I'm passed certain point like entered data that I might have done mistakenly. I think if we can go back to the office and in some way be able to make some correction that couldn't be done on the tablet it would be great

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClickSoftware, ClickSoftware Technologies

    April 2018

    Ozzy, we appreciate your review of StreetSmart. It is important for us to hear how the app and reporting are being used and we're pleased to hear you find it effective. Also, we have forwarded your suggestions over to our product management team for review. Thanks again!

  • Alexandra from Benitez Metal

    Specialty: Manufacturing Equipment

    Number of employees: 11-50 employees

    March 2018

    Great and useful software!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Great administrative tool if you have employees who are out on the field and need to sort out jobs, timesheets, etc. Since we've been using it we've been able to keep tabs on everything.

    Cons

    The one thing that gives me a headache from time to time is the lagging of the system. I guess it needs a little bit of work on and an update or two so everything can run smoothly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • John from Sleep Number

    March 2018

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to configure, use and create forms. I like functionality of seeing submitted forms and where my workers are.

    Cons

    Sometimes it can be clunky. Delayed reports. When a workers sign is into a job I won't see it for some time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClickSoftware, ClickSoftware Technologies

    April 2018

    Thank you John for your review and feedback. It is good to hear the product is easy to use, and the configurable forms work well for your team. We've also sent your feedback on to your Sleep Number engagement manager and product team.

  • Harold from Orepac Building Products

    March 2018

    Some functionality ideas like setting up jobs with iPhone not possible. Simplicity is great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Simplicity when it works. Ability to go back and review data from various points in time is also great. Utilizing info gathered to support reviews for employees.

    Cons

    Policing your workers seems like it could be done better with the app itself. The loss or understandable my of how info may not have come across is a time waste.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClickSoftware, ClickSoftware Technologies

    April 2018

    Harold, thank you for reviewing StreetSmart. We are glad it has been easy to use. We also want to make sure you know we offer ongoing free training and if you are having any challenges or questions about using the product you can always connect with smartsupport@clicksoftware.com and they will be able to assist you or get you in touch with an on boarding specialist. Thanks again for your review!

  • Lana from County of Volusia

    March 2018

    Works most of the time.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great when trying to the track staff. When you need to find someone and see who is the nearest to the area to call.

    Cons

    Tracking keeps losing contact with phone for one staff. We have tried to reinstall multiple times and no fix at this time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClickSoftware, ClickSoftware Technologies

    April 2018

    Lana, thank you so much for your review of our StreetSmart solution. We are glad to hear it works well for dispatching staff. Also, please contact SmartSupport@clicksoftware.com to help you troubleshoot the phone issue with your staff member. Thank you again!

  • Héctor from BoomNet

    Number of employees: 51-200 employees

    March 2018

    Comfort and efficiency

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    optimization, digital signatures

    Pros

    easy for signing our clients contract and assignment to each technician, real-time review super modifiable

    Cons

    currently it is quite expensive, and it is slow in the interface, I have good internet connection and sometimes it is frzzed

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Marty from Graybar

    Number of employees: 1,001-5,000 employees

    March 2018

    We use this program for our delivery trucks and it's works great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's a great set up for tracking deliveries.

    Pros

    I like the easiness of tracking deliveries and it's map set up to watch where my driver is going. We use this daily and it helps us keep in touch with our customers, so we can make sure we deliver on time.

    Cons

    It needs easier search functions. We've had issues finding completed jobs. I've noticed on the job map view, it doesn't show deliveries, when I know we sent out deliveries that day to certain locations.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClickSoftware, ClickSoftware Technologies

    April 2018

    Thank you Marty for your feedback of our StreetSmart app and workforce solution. We are happy to hear that StreetSmart continues to an effective way for you to track deliveries to meet your customer's expectations. Your suggestion has been forwarded to Graybar's engagement manager and our product team for followup. Thank you again!

  • Jasmine from Mac's Glass, Inc.

    March 2018

    ClickSoft is a very easy app to use and eliminates unnecessary paperwork

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I am able to send jobs to my field employees as well as track their performance. All customer info is given to field techs and stored in my calendar

    Cons

    The tracking feature seems to be off a lot. When there is traffic, it shows the crews making huge loops on streets.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClickSoftware, ClickSoftware Technologies

    April 2018

    Jasmine, Thank you for your feedback of our StreetSmart app and workforce solution. It is good to hear it has simplified paperwork and given you easier access to customer information. We have also sent your tracking information to our product team for review. Thank you again!

  • Frank from Graybar Electric

    March 2018

    We use Street Smart for truck deliveries A good POD program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    POD

    Pros

    A good dependable system to acknowledge deliveries and have proof of delivery already in the system when delivery is completed.

    Cons

    Sometimes navigation is not correct Sometimes it takes too long for proof of delivery to show up in the system. We even have to put information in manually when driver returns.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClickSoftware, ClickSoftware Technologies

    March 2018

    Thank you Frank for your feedback! It is good to hear you find StreetSmart dependable for proof of delivery. I have also forwarded your comments on to your Graybar account manager for follow up.

  • JASON from OAKWOOD WORLDWIDE

    Number of employees: 1,001-5,000 employees

    March 2018

    Like this application pretty easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    easy and fast

    Pros

    Like the feature that i can see where all my associates are at a glance (one page), the fact i can see where all my associates are and the status of their jobs

    Cons

    the tracking replay function seems pretty clunky GPS tracking doesn't always seem accurate and not always the best.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClickSoftware, ClickSoftware Technologies

    March 2018

    Jason thank you for reviewing StreetSmart! We are glad to hear you find the product easy to use and helpful for managing your teams. We have also forward the information to our product team for review.

  • Larry from Oakwood Worldwide

    March 2018

    The app does what it says it will do.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is user friendly. You can download specific instructions for your field employees. I can make edits to the field reports from my desk top.

    Cons

    If I am in the middle of a Final Walk and I get a phone call, the final walk gets deleted. I have been almost finished with my final walks and receive a phone call and have to start my final walk all over again.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClickSoftware, ClickSoftware Technologies

    March 2018

    Thank you for Larry for reviewing StreetSmart! We are glad to hear you find the product helps share information with your field team and provide reporting. We have also forward your comments to our product team for review.

  • LOIS from SleepNumber

    March 2018

    I HAVE NOT HAD ANY ISSUES USING STREETSMART

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I'M ABLE TO PULL UP THE INFO I'M LOOKING FOR AT A DROP OF A HAT. VERY EASY ACCESS. I FEEL EVERYONE AT SOME POINT OR ANOTHER SHOULD USE THIS SOFTWARE BUT ITS NOT FOR EVERYONE.

    Cons

    WHAT I LIKE LEASE ABOUT THIS IS IF YOU DON'T KNOW WHAT YOU'RE DOING WITHIN THE SOFTWARE IT COULD BE VERY DIFFICULT IT DOES REQUIRE MINIMAL TRAINING JUST SO YOU CAN NAVIGATE THROUGH.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClickSoftware, ClickSoftware Technologies

    March 2018

    Lois, Thank you for your comments on StreetSmart. We are pleased to hear that the solution is makes it easy to access the information you need. We appreciate SleepNumber's business!

  • Verified Reviewer

    March 2018

    Functionality Sound

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Streetsmart provides us with the ability to ensur our orders are delivered with accuracy and integrity.

    Cons

    We have troubles with our SAP system communicating with streetsmart in a timely manner, causing delivery delays.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClickSoftware, ClickSoftware Technologies

    March 2018

    Thank you for reviewing StreetSmart! We are glad to hear you find the product helps ensure orders are delivered on time. We offer professional services that may be able to assist your SAP team on data transfer questions. Please contact smartsupport@clicksoftware.com for any assistance.

  • RICHARD from flowers by bauers and greenhouses

    March 2018

    OVER ALL EXPERIENCE IS GOOD

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The logic of the program does allow enough flexibility to accommodate the requirements of the retail florist delivery business.
    2. New drivers become proficient with the app rather quickly.

    Cons

    1. As a delivery business we need to have the message function expanded. The receiver of the
    message needs to be able to respond back to the sender of the message.
    2. The Trip needs to provide 2 utility fields that the user can assign a field type and name to. In our case this would allow us to reduce the number of forms we use from 2 to 1.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClickSoftware, ClickSoftware Technologies

    April 2018

    Thank you Richard for your review. Your feedback is important to our ongoing support and product development. It is great to hear that the StreetSmart mobile app/solution are helping to manage your floral delivery service. And we have forwarded your product suggestions to our product management team for further review. Thanks again for your review!

  • Adrienne from Caribbean Blue Pools & Spas

    March 2018

    Does what it says it will

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This really is a simple program to use in terms of setting up and customizing jobs and report. It's also a great tool for locating my techs while they are in the field and helping them manage their time while on a job site. It's also a great way to keep my service techs and our service calendar in sync ensuring a high level of customer service. Our customers love the reports and the information we provide.

    Cons

    The 2 most frustrating things with this software are the inability to make a customer inactive, and the lack of a place to make notes like gate codes. Currently, your only options are to delete a customer, which means you lose all of their history as well and for gate codes or special instructions, we have to either type them in at each service call (which is weekly) or note it somewhere in the address line 2 section.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClickSoftware, ClickSoftware Technologies

    March 2018

    Adrienne, Thank you for your feedback on StreetSmart. We are pleased to hear you find the solution helpful in maintaining a high level of customer service. We have also forwarded your comments to our product team for review. Thank you again for your feedback.

  • Barry from Oakwood Worldwide

    March 2018

    Very reliable, stores all data we need to track our field operations.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    That I can find the info I need quickly in a format that is user friendly. Quality of pictures and time tracking system are crucial for our business.

    Cons

    At times (but rarely) information is slow to come up with large files. Is it possible to have formatted in Spanish as well?

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClickSoftware, ClickSoftware Technologies

    March 2018

    Thank you Barry for your feedback on StreetSmart. We are pleased to hear you find the image capture and time tracking capabilities help you meet your business needs. I have forwarded your questions to our Oakwood engagement manager for further follow up. Thanks again for your review!

  • Nathan from Ais construction equipment

    March 2018

    Easy to work with. Not a lot of issues

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Works on both phones and tablets. Nice when you break one of them. Work continues. Easy to use. All icons are self explainable.

    Cons

    Sometimes the gps function has quit working for short periods. You can only have so many characters in or write up box at once.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClickSoftware, ClickSoftware Technologies

    March 2018

    Nathan, Thank you for your review of StreetSmart. We are glad the solution continues to work well for AIS and appreciate your business. Thank you also for your suggestions which have been forwarded to our product management team for review. Thank you for using StreetSmart!

  • Matt from Motorcar Colors Inc

    Number of employees: 11-50 employees

    March 2018

    The system is a great tool which allows us to track and communicate freely with our field staff

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The customization of forms, activity reporting and tracking, user friendly app and pc for user interface

    Cons

    lag time on location reporting can be extensive at times and create confusion. updating mass locations or making mass changes in location assignments to users can be tedious

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ClickSoftware, ClickSoftware Technologies

    March 2018

    Thank you Matt for your review of StreetSmart. It is good to hear the solution is helping communicate with your field staff and provide customized information on field activities. Thank you also for your suggestions which have been forwarded to our product management team for review. Thanks again for your feedback!

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