ClickSoftware is a popular solution for enterprise-level field service management companies in nearly any industry, having been recognized as a “leader” in every Gartner Magic Quadrant for Field Service Management since these Quadrants were first published in 2011. ClickSoftware uses artificial intelligence and mathematical optimization to help inform decision-making, improve execution and maximize workforce productivity.
Applications include: job forecasting and shift management, to help businesses cover expected demand and optimize employee calendars; scheduling and dispatch, to assign the right jobs to the best-suited employees; a range of mobile functionality, to help employees execute work orders in the field; and performance measurement, to identify areas of improvement both in the field and in the office.
Mobile functionality is also available to help employees execute work orders and provide top service in the field. In addition, ClickSoftware features a social collaboration tool called ClickShout and supports integration with both SAP and Salesforce.
Cynthia from WCCS
Employees number: 51-200 employees
Great overall software
Easy to use, professional system. The work orders created is an easy process, we love the fact that we can convert the work orders into PDF documents for our refrence. It is a great back up material for us as a company and for our customers to provide information and proof of service.
A bit pricy, but over all a great software. You pay for what you get and the service and software are excellent.
Andreas from Transform
ServiceTycoon is one of the best team scheduling software and contact management for contractors to get a grip of their small business. We have 10 crews, but colleagues in the field that got ServiceTycoon benefit from it as well and they have anywhere between 2-7 installers.
our sales team closing ration went up 10-15% immediately. We contribute this to transparency that creates accountability, and to simply the tools that enables all of us to work more efficiently. Same for our installations and service department. The system is pretty intuitive and their support is excellent.
no internal inventory - that would have helped us.