Sometimes we have problems with synchronization, the application on the phone does not synchronize and the time is calculated poorly.

The integration with QuickBooks and ADP is nice as well.

The ease of use is amazing, love the app for my crew, GPS tracking is awesome, and it makes my job easier to manage crew time.

They also have great customer service. Felicia did an amazing job taking care of my concern.

Software is very easy to use and user friendly with help of video tutorial provided within the platform and it is i can say one of best GPS and time tracking software.

I am saving time on processing payroll and support has been awesome on helping me learn the program and work through all the kninks.

Overall, I was happy with the system. It allowed us to gain control and have visibility over when and where people were clocking in and out, which previously had not been monitored or controlled.

So far I am enjoying using ClockShark. I like the feature of tracking employees and again the ease of the schedule.

Customer service has been amazing, helping with set-up to every day questions.

Also like the budgeted hours, as we get notified when close t our budget on a particular job. The geo fence is great also.

Best feature is the customer service. They are very responsive and care about the company.

How easy it is to use and the ability for the integration into ADP.

The ability to give me the reports my bosses require, the schedule feature is very good.

These guys are great to work with. They are friendly, fast to respond and a great bunch of guys/gals.

Helps our business to be more organised and cost effective for invoicing and pays.

Your customer service is excellent. Excellent to understand the effectiveness of your workforce and eliminate waste in labor costs.

I have had an amazing time working with the team and getting help i needed every time. Thank you [SENSITIVE CONTENT HIDDEN] for your knowledge.

The layout is easy and intuitive. The ability to be mobile is fantastic.

Nothing special to keep me using the app, just grew bored and lazy of experimenting with this type of things.

I'm still unsure about ClockShark's billing. Our hourly staff turnover is relatively high and getting charged for a month of services for a person who left after three days seems costly.

There have also been times when an employee clocks in or out on their mobile app and it doesn't sync with the program. Most of the time this happens in locations with poor cell or internet service.

The gps tracking feature is great when you have an employee out in the field who has mechanical issues...he/she can be easily tracked to quickly receive any help needed.

The reports generated are amazing which helps you give a better insight into your business and makes Payroll day so much more easy.

The greatest quality of the app is the customer service and the flexibility the app provides to both the company and the employees.

Again, we chose it for it's ease of use and ability to interface with our software. THANKS TO CSR for helping me with today's request; well done.

The GPS functionality is the amazing part. Having that combined with an updated time card system is great.

They are polite and on top of things and even check in with us to ensure we are having the best experience possible.

We like the ability to link this software with Zapier.

This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

US Dollar

ClockShark is a cloud-based time tracking system that helps businesses in the construction and field service industries to manage their mobile workforces. Features include time and attendance tracking, employee scheduling, emailed alerts, kiosk time clock and more.


ClockShark offers mobile applications for iOS and Android devices that allow field workers to keep track of their schedules, clock in and out and attach photos and files for specific jobs directly to timesheets.  Managers can also monitor their employees' locations and get real-time status updates of a particular job.


Additionally, ClockShark features job costing functionalities and also helps users to maintain and manage audit logs and timesheet edits. It supports integration with various payroll and accounting systems such as Sage, ADP, Xero and QuickBooks.


Services offered on a monthly subscription basis. Support is available via phone and online FAQs.



LongDescription

Employee Management

Production Cost Tracking

Status Tracking

Billable & Non-Billable Hours

Billable Items Tracking

Mobile Alerts

Time Tracking

Customizable Reports

Access Controls/Permissions

Activity Tracking

Vacation/Leave Tracking

Schedule Distribution

Online Time Tracking

Job Costing

Real-Time Monitoring

Task Scheduling

Project Billing

Time Clock

Attendance Management

Attendance Tracking

Timesheet Management

Biometric Recognition

Job Management

Sick Leave Tracking

Calendar Management

Geolocation

Customizable Fields

Geographic Maps

Workstation Tracking

Punch card

Scheduling

Data Import/Export

Offline Access

Clock In/Out

Multi-Location

QuickBooks Integration

Audit Trail

Employee Time Tracking

Overrun Reporting

Project Time Tracking

Budget Tracking

Mobile Access

Real Time Data

Routing

Overtime Calculation

Commercial

Salaried Employee Tracking

Real-Time Updates

Budgeting/Forecasting

Activity Dashboard

Alerts/Notifications

Employee Database

Reporting & Statistics

Reminders

Time & Expense Tracking

Cost Estimating

Automated Scheduling

Contractor Management

Job Scheduling

Accounting Integration

Multiple Billing Rates

Real Time Reporting

Compliance Tracking

Reporting/Analytics

Online Punch Card

Progress Reports

Employee Scheduling

Online Time Clock

Payroll Management

Summary Reports

Mobile Time Tracking

Drag & Drop

Task Progress Tracking

Third-Party Integrations

Location Tracking

Document Management

Offline Time Tracking

Project Management

For AEC Industry

Billing & Invoicing

Employee Onboarding

Cost Database

Expense Tracking

Time & Attendance

Each plan provides access for 1 admin with additional seats available for purchase. 

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

ClockShark

Live Online

Webinars

Documentation

Videos

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Case Management

Surveys & Feedback

Multi-Channel Management

Session Recording

Customer Segmentation

IT Asset Management

Dispatch Management

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

ClockShark vs Freshdesk

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