Estimating/invoicing great too. Also great integration with accounting software.

Issues do prop up on a weekly basis which are annoying as you have to send screenshots.

Very good, has made, my life a million times easier, would highly recommend this software.

Their customer service is excellent and very responsive too. We highly recommend Commusoft.

This software is excellent for helping me with my day to day running of my business.

Good overall experience, I like how many options it does provide and the ability to send clients messages prior to visiting etc.

The staff are amazing and provide great support for anything big or small that you need help with. The system is incredibly easy to use and there is a great knowledge database for anything you need.

Product is easy to use and easy to access. Keeps information up-to-date.

The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more.

Commusoft are superb with aftercare and aftersales. Any questions or issues they will respond very very quickly.

We have had a brilliant experience with Commusoft and all the staff we have come in contact with. In particular, our trainer was exceptional.

The software isn't the cheapest around however i'm certain from my own experience that the level of service, support and apps ability make it worth every single penny.

Brilliant - always helpful with every question I have and help me with our development as a business.

Integrates with our existing accounting package. Includes GasSafe certificates, diary management with ease.

Great customer service and always helpful when we call. Easy to use software we use on a daily basis.

We love the way everything is integrated and all under one roof.

A Fantastic piece of Software that our Company has been using for 5 years and wouldn't be without.

When I made a stupid mistake there was no way of reversing it also because it was out of hours I had no back up to help.

Very happy with the diary side of things (which is all that I use) but has many other features that are helpful for running a small businesses.

We have syncing problems where multiple users are accessing the same details somethime.

I love I can manage my debtors and pull reports for picking up missed jobs, its a fantastic system and I would recumbent to anybody.

We have been using Commusoft for a few months now and have found it easy to use, and a fantastic tool to run our plumbing and heating business.

Ease of use, quick response to queries, very helpful, knowledgeable staff and very friendly.

I can keep a close eye on money owed and workload done. It also is very good at estimating giving the customers a quote there and then with templates set up making you look very professional.

Commusoft is very easy to use and it meets our current business needs. We have been using this system for a number of years now and would highly recommend it to others.

I like how easy it is to use and how quickly my team adapted to using it. Fantastic customer support.

The set up team are very helpful and customized the system to do everything we need. The email support are very quick at answering any questions.

To be honest, we are struggling to think of a negative thing to say.

The customer services has been fantastic and rep helped us a lot with setting everything up.

Good package, integrates with Xero which makes the book keeping a lot easier. Fast email support and user friendly.

The product is easy to use and was integrated into the business very smoothly.

The seamless continuity between the diary and job booking/logging/location recording is a great asset to our business.

Really happy with the diary management and integration with our financial packages. Allows us to book jobs in with ease and contact our customers fast and efficiently.

Inability to search parts of phone numbers on the new version.

Only con for the software is not being able to 'drag' photos to other places.

I was beyond irritated at that point. We paid for a setup and we have to do the file conversions too.

We continue to have technical problems and are unable to login. This is causing major problems for our dispatchers.

The entire staff is understanding to our needs and quickly recommends the best way to use the software to best benefit our needs.

The software is very user friendly and integrates with Quickbooks very well.

Not mobile friendly for the office side, terrible tech support, unable to import data from Housecall Pro, price is higher than other systems and doesn't offer anything special.

We have saved  money, less paper, less toner, employees have more time work due to not having to fill out paper invoices, not having to scan invoices or mail them out.

The program is very  user friendly as is the onboarding process. Easy navigation within both the mobile version for our field technicians and also within the office user license on the admin side.

All in all, it is a great tool that can be as simple or complex as you want it to be.

Again only thing I disliked was crashing during mobile.

They have a good thing going, but really need to work on service interruptions, along with better training of tech support.

I like the amount of options the overall program offers; such as tracking call sources, maintenance agreement tracking, installation/equipment tracking, general layout of the software itself.

Like that I can keep better track of profitability on individual projects.

We most liked the scheduling aspect of the software as well as the integration with Quickbooks.

Quick and easy invoicing. Like how easy and fast it is to create quotes.

Since day 1, working with FieldEdge has been a delight. Every person we have encountered has been positive, knowledgable and helpful.

I like that they have training videos and when I need something tech support is pretty fast to help with what they can.

Relationship continues to get better and better. The addition of 1 on 1 relationship managers has been a great addition for us.

Increased revenue, more satisfied customers, more quality reviews from customers.

Great software for a smaller company & cost effective.

The Reps are very friendly and knowledgeable and super quick to respond. Each user can customize their settings to maximize the ease of use.

You cannot click on a time slot in the dispatch board to initiate a scheduled work order/job. When you e-mail a quote to a customer the customer has no way of approving that work order.

Everything takes 20 extra steps to complete support is useless techs hate it information is lost connection with quickbooks is a major issue. WHAT YOU ARE SOLD IS NOT WHAT YOU GET.

I only had a couple problems with uploading a ticket but FieldEdge was able to assist with correcting immediately.

I am extremely thankful for the support team at FieldEdge. They are knowledgeable, helpful, and know their application well.

SENSITIVE CONTENT HIDDEN] was our trainer and from our first call with him we started experiencing problem after problem.

Feeling spoiled so when there is a lag I tend to loose my POOP. Rep talk for being impatient).

Overall, we have loved the software. There is another one that we like better but being a small company we could not afford it.

Has many great feature in the price book and dashboard. We can see almost instantly how profitable we are being.

US Dollar

Commusoft is a cloud-based workforce management solution for field service companies of all sizes including plumbers, gas and heating engineers, electricians and oil technicians. It helps users to manage customer databases, quotations, jobs, engineer’s diaries, safety certificates and invoicing.


Commusoft offers customer relationship management features such as service reminders, appliances management and communication logs. Users can also manage estimates, invoices, custom certificates, stock and parts, job costing, purchase orders and a supplier database. Timesheet management and auditing tools are also included.


The search feature allows users to find customer work histories and contact information. Users can configure automatic service reminders. Commusoft integrates with accounting software such as Sage, QuickBooks, WorldPay, Stripe, and Xero. It is accessible on desktop and mobile devices.


Email and telephone support are available. Pricing is per user per month.



LongDescription

Labor Rates

Purchase Order Management

Work Order Creation

Electronic Payments

Status Tracking

Barcode/Ticket Scanning

Payment Processing

Mobile Alerts

Time Tracking

Customizable Reports

Document Storage

Document Imaging

Activity Tracking

Equipment Management

Data Synchronization

SMS Messaging

Dispatch Management

Templates

Digital Signature

Job Costing

Industrial

Contract/License Management

Task Scheduling

Residential Inspections

Electronic Signature

Invoice Management

Timesheet Management

Project Management

Customer Database

Recurring Appointments

Commercial Inspections

Job Management

Calendar Management

Report Summary

Customizable Fields

Customer Portal

Geographic Maps

Scheduling

Data Import/Export

Offline Access

Mobile Signature Capture

Material Ordering

Accounting

Email Templates

Multi-Location

Self Service Portal

QuickBooks Integration

Technician Management

Repair Estimates

File Storage

Mobile Access

Fixed Asset Management

Photo Capture

Inventory Tracking

Logistics Management

Compliance Management

Real Time Data

Routing

Historical Reporting

Vendor Management

Maintenance Management

Commercial

Role-Based Permissions

Client Portal

Preventive Maintenance

Real-Time Notifications

Forms Management

Commercial/Industrial

Service History

For HVAC Companies

Add & Edit Photos

Real-Time Updates

For General Contractors

Video Support

Residential Properties

Asset Tracking

Activity Dashboard

Inspection Management

Alerts/Notifications

Equipment Maintenance

Reporting & Statistics

Reminders

Time & Expense Tracking

Cost Estimating

Automated Scheduling

Estimating

For Commercial and/or Industrial Electrical Contractors

Work Order Management

Customizable Templates

Mobile App

Job Scheduling

Team Management

Billing & Invoicing

Customer Management

Accounting Integration

Interaction Tracking

Audit Management

Windows 7

Windows Vista

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

2-10

11-50

51-200

Commusoft

In Person

Live Online

Webinars

Documentation

Videos

The #1 software to run your entire business.
FieldEdge by Xplor is a cloud-based field service management solution for home service contractors in fields including HVAC, plumbing, electrical and more. The field service software allows companies to manage business operations remotely with features including customer service, scheduling and dispatch, invoicing, service agreement creation, customer history tracking, customized reports and analytics and more.

The dispatch board feature provides users with suggestions for work order management and service call assignment based on the technician’s skill set and expected location at the time of the job. In addition, FieldEdge helps streamline and automate the billing and scheduling of services. It offers integration with QuickBooks.

FieldEdge also comes with a native mobile app for technicians that allows techs to access their items, tasks, services, and materials on-the-go. The app also features a customizable price book that helps techs present different pricing options to customers which enable businesses to manage revenue generated. The system is also iPad compatible.

Support is offered via email, phone and through a blog for basic queries.

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