About Compass Wave

Compass Wave is a cloud-based field service management solution that helps small to large enterprises in the cleaning industry calculate and deliver cost estimates to potential clients. The centralized platform enables users to store prospects' information in the contact database and send calculated estimates to customers in PDF formats via emails.

Compass Wave allows organizations to utilize the drag-and-drop functionality to view and access scheduled estimates within a calendar interface, providing visibility into business operations. The solution lets administrators create user accounts, update contact information, manage licenses and view billing history. Additionally, managers can embed estimation tools into business websites and configure widg...


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Supported Operating System(s):

Web browser (OS agnostic)

10 Reviews of Compass Wave

Average User Ratings

Overall

4.90 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(9)

9

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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November 2018

Susie from Two Ladies & a Bucket

Verified Reviewer

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Great Program!!!

I'm so happy and have been getting estimates where I wouldn't have. I'm am to capitalize on the folks that are visiting my website. I should have done this a long time ago. And I am able to retain more contacts for other marketing funnels.

Pros

That I started getting estimates right away. And that it keeps a data base of all contact information.

Cons

Not much. Can't think of anything. Programs been wonderful for my company.

Response from Eco York

Replied November 2018

Thank you Susie!

February 2020

Patti from Plant Based Housekeeping LLC

Company Size: 1 employee

Industry: Facilities Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Incredibly helpful software!

I had a positive experience with this software and am only leaving to cut some expenses as a solo cleaner. Great value but not for the infrequent way I used it.

Pros

Ease of use, professional look of estimate, customer service, and value

Cons

It took awhile but they recently added custom questions- so that solved the only con.

Reasons for Choosing Compass Wave

Price, didn’t need the additional booking features of Launch 27 as a I don’t have employees

Response from Eco York

Replied February 2020

Thank you Patti for your review for our Maid Service Estimation Software! I'm glad to hear that the custom questions has helped make our application even easier to use. We hope that when you are ready you consider using our software once again to help your business grow. The greatest value of our tool is when you place it on your website to help generate leads. Reach back out when you're ready and we can help set this up for you.

November 2018

Shanacee from R.C.C. Professional Cleaning

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Compass wave

It is helping us in grow our company. It has paid for itself the 1st week of using it. We have placed it on website. Has been great service for us.

Pros

We love that it collects data for a lead that was actually interested in our services.

Cons

We are still learning how to use compass wave we love it so far.

Response from Eco York

Replied November 2018

Thank you Shanacee for your review! We're happy to hear that it's helped grow your company!

January 2020

Vania from Happy Home Cleaning Services

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Amazing software

Amazing! Truly amazing!

Pros

I cannot tell you how much I love this software! It is literally a lead engine. It generates leads 2 or 3 times a week and from those leads people go on to request a booking. It has easily generated 20 to 30 new clients in the past year and it is very simple to to use. [SENSITIVE CONTENT HIDDEN] is very helpful and a gentleman. I honestly feel that it is another avenue that helped my business grow... I doubled my revenue this past year and I strongly believe it was Compass wave that helped me reach my goals as a business owner.

Cons

You do need to modify the measurements of data to make it your own in the sense that I had to tweak the numbers and it took a few days and sometimes I had to go in and tweak some more but it all worked out. It’s not even a con its just a small investment of your time to get it right but you will be very happy with the end results.

Response from Eco York

Replied January 2020

Thank you Vania for your review! We're glad that our estimating software is helping you grow your cleaning business! To help with the setup and pricing we recently added even more flexibility to the questions you can ask your customers by adding Custom Questions and cost drivers to the mix. Thanks again for your feedback!

November 2017

Beth from Cornerstone Cleaning

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Compass Wave is an excellent marketing tool. It has helped us grow our business.

Again, Compass Wave Software is helping to grow our business.

Pros

Software is extremely easy to use. I love getting e-mails advising us when someone has placed an inquiry. Great tracking of all inquiries. Clients also find the software easy to use. Tracking the use is important for future comparisons. We appreciate that Compass Wave is helping us to grow our business. Would recommend Compass Wave to other businesses.

Cons

There isn't anything we dislike about this software. If there could be an upgrade to the software, it would be nice to force the user to complete all sections (name, phone number, complete address and e-mail address, before estimating and allowing them to log out.

March 2020

Frank from Sunsational Cleaning LLC

Company Size: 2-10 employees

Industry: Consumer Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Great Company

Excellent Customer Service and Support.

Pros

Love the convenience it provides for a potential client to get an instant estimate.

Cons

I really can not come up with anything at this time.

Reasons for Choosing Compass Wave

Value and Relative Simplicity

Response from Eco York

Replied March 2020

Thank you Frank! We're glad that our Estimation Software is helping both you and your clients! We appreciate you and thank you for your honest review of our maid service estimating software.

November 2018

Coleen from HomeHappy Cleaning Service

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2018

Compass Wave Review

People who don't want to take the time to call or when we can't be reached can use the online estimator. I am getting a good return for the cost!

Pros

I love the fact that people who are super busy can get an online estimate. If I don't hear from them, I can easily follow up with an email or a phone call.

Cons

I wish there was a way to search for a customer instead of going through the list.

Response from Eco York

Replied November 2018

Thank you Coleen for the review! In order to search go to Tools->Sales Database. From that screen in the top right you are able to type in the search box to filter through all of your potential and current clients :) Please contact support@compasswave.com with any questions.

February 2018

Eugena from Carnation Home Cleaning

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Convenient

Pros

Once set up... hands offFor me it is confusing and it took quite a while to get it dialed in to the correct number

Cons

The set up. For me it is confusing and it took quite a while to get it dialed in to the correct number

July 2018

Monique from uniquely_clean llc

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

July 2018

This has been very easy to use. It saves alot of time with getting estimates.

Pros

I like everything about it honestly. Very easy to navigate through. It shows the house to make sure it's correct. I can choose how high or low low to make cost.

Cons

I dislike how if a customer wants biweekly cleaning it quotes higher prices. This has cost me a few customers. Other then that I love it

Response from Eco York

Replied July 2018

Thank you for your review and feedback Monique! Early next week we are actually pushing some changes so you can decrease the % for the frequency of cleanings as well as increase them (Right now you can only increase). Please reach out to support@compasswave.com and we'll help you make the change next week. Thank you for using Compass Wave!

September 2017

Franklin from Pro Executive Cleaning

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

Excellent software!

Online

Pros

Easy for us as well as for our customers. People these days want everything simplified and it doesn't get simpler with Compass wave. They are prompt to assist, very important.