Since its' implementation we have had phenomenal feedback from our employees. We had a difficult time keeping track of all the different (and expensive) software that did different things.

We are very satisfied with the app, as well as the service. Thank you for helping us work through the initial transition and we appreciate your team's attention to detail.

Can text-message filipino worked through app, even on free mode. Messaging/chat options are way better than other messaging apps.

Their customer service is the best. The best thing about Connecteam is that it can work with any type of business.

Unless like competitors we also KNOW what we pay for and no ridiculous add-on costs coming on afterwards.

This makes it simple to do no matter where you are located in our various warehouses. Tracking time spent on specific jobs helps us to make better decisions when evaluating the cost of production.

I honestly enjoyed your platform and how user friendly it was.

I love that they are constantly working hard to continually improve (on an already amazing solution) and send out updates often about what new features they are adding on.

During the COVID pandemic, I have to say that Connecteam has helped me to keep my business operational with a limited staff.

I love Connecteam and they are fantastic group of people getting the job done. This product really works.

The time clock integration with shift scheduler has been a great tool in keeping track of the ongoing projects.

Sheduling is great as you can set up to 12 months ahead with each job. Cost is great for the options you get.

It literally does everything - timeclock, communication, directory, analytics, task assignments, scheduling, mobile friendly, easy to use, looks sleek, can be tailored to certain groups or teams.

Connecting and engaging  our non desk employees which has never been so seamless before.

Ease of use and the customer service is TOP NOTCH. Too bad all companies don't model the same customer service like chen and connect team.

I was expecting to have some major push back against using this new software with our ski club, but I was SO impressed with how much everybody liked this.

It is feature rich, and very affordable. Worth every penny, and I am so happy that I stumbled across this.

We were so grateful to receive Connect Team Small Business support and be able to use their app without the big impact in our budget. Very significant for our small business.

I love the interface that consistently loads and works...not unlike other team management apps.

The only thing I can say is that we have noticed a slight delay in notifications. By slight, I mean a minute or so sometimes.

The most I like on the software is the beautiful design of the desk version and the app. With integration of our logo, all our employees like the app.

The inability for the employees to update their submitted expenses. The expense must be submitted again so duplicates are created in the process.

I had some questions and feature requests early on and their support team was very responsive and professional.

Looks professional, easy to use, and great value for the cost.

The rollout and the customer support has been great. They are very responsive to my learning the app and to troubleshooting with me.

The inability to synchronize with a personal calendar is a fatal flaw, and seemingly not something that would require reinventing the wheel.

Hardly can i mention  a dislike if the software.

They will talk to you about what your looking for, what kind of business you have and are honest about which aspects will work best for you and your company.

Customer Service was beyond excellent, refreshing  for a change. Other companies would benefit to mentor after your customer service.

Very active and nice Support team. With many things to offer from help to memes.

There are still missing features, but after each update, the product gets closer and closer to fix all my problems.

The software is only for the team and there are no many options for the customers of the business.

The second is to allow API access. Third, allow staff to be assigned jobs with a value which can then be paid via Stripe.

This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

US Dollar

Connecteam was designed and built as a true all-in-one solution. Easily engage and manage non-desk employees with a true all-in-one mobile app. Connecteam offers a powerful, mobile-first platform that helps improve communication, enhance daily processes and save time.
Connecteam is trusted by over 12,000 companies and is used by more than 100,000 employees worldwide. Starts at just $29/month for up to 30 users - sign up now and start your free 14-day trial!

Running a business is hard and at times overwhelming. That’s why we created Connecteam, so businesses can easily communicate, operate and train their deskless teams, no matter where they are.
Our mission is to help businesses thrive by taking away the daily hustle and complexities of managing teams so they can have the peace of mind to grow and run their business. We focus on everything employees and managers need to better manage their day to day, in one easy to use platform: multiple tools to enhance employee communication and engagement, employee training and onboarding, employees scheduling, time tracking, timesheets management, digital checklists and forms, task management, HR and welfare, knowledge centers, files storage, and much more!
Ensure a secure and easy login for system admins with Active Directory Single Sign-On (SSO).
And the best part? Connecteam works like lego. Every business can activate the features it needs and highly customize them for the best fit.



LongDescription

File Management

Commenting/Notes

Real Time Analytics

Engagement Tracking

Deadline Management

Document Templates

Cataloging/Categorization

Employee Management

Automatic Time Capture

Leave Tracking

Messaging

HR Management

Surveys & Feedback

Newsletter Management

User Management

Personalization

Status Tracking

Course Tracking

Billable Items Tracking

Employee Onboarding

Employee Benefits Administration

Real-time Scheduling

Mobile Alerts

Self-paced Learning

Time Tracking

Training Record Management

360 Degree Feedback

Course Management

Performance Management

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Vacation/Leave Tracking

Schedule Distribution

Data Synchronization

Activity/News Feed

SMS Messaging

Dispatch Management

Online Time Tracking

Shift Swapping

Rich Text Editor

Templates

Progress Tracking

Digital Signature

Task Board View

Employee Directory

Real-Time Monitoring

Workflow Configuration

Task Scheduling

Course Publishing

Residential Inspections

Electronic Signature

Group Scheduling

Variable Workforce

On Call Scheduling

Time Clock

Job Description Management

Attendance Management

Single Property

Attendance Tracking

Timesheet Management

Task Planning

Approval Process Control

Rules-Based Workflow

Time Tracking by Client

Knowledge Management

Categorization/Grouping

Communication Management

Biometric Recognition

Document Capture

Brainstorming

For Vacation Rentals

Customer Database

Recurring Appointments

Commercial Inspections

Peer-to-Peer Recognition

Mobile Learning

Class Scheduling

Resource Management

Job Management

No-Code

Sick Leave Tracking

Calendar Management

Geolocation

Customizable Fields

Collaboration Tools

Activity Management

Data Capture and Transfer

Content Library

Assignment Management

Full Text Search

Productivity Analysis

Geographic Maps

Housekeeping Management

Template Management

Punch card

Scheduling

Data Import/Export

Geofencing

Basic - from $29/month (billed annually) or $35/month (billed monthly)
Advanced - from $49/month (billed annually) or $59/month (billed monthly)
Expert - from $99/month (billed annually) or $119/month (billed monthly)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Connecteam

Live Online

Webinars

Documentation

Videos

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



Support Ticket Management

Case Management

Multi-Channel Management

Session Recording

Customer Segmentation

IT Asset Management

SSL Security

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

Connecteam vs Freshdesk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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