Coresystems is a field service management solution that assists with the process of scheduling and assigning work orders to field operators. The mobile-ready solution connects the workforce to the back office as well as with customers. It is designed for industries such as automotive, manufacturing, healthcare and electrical.
It offers features such as contact management, billing and invoicing, inventory management, and work order management. The analytics and reporting feature helps in generating reports in order to determine performance for specific processes, products and personnel. Coresystems helps in planning and scheduling field service activities. This is achieved by assisting users to view workforce locations on a map and ensuring availability of assets and service orders on a real-time basis.
Coresystems enables field service technicians to access the data they need on their smartphones via a mobile app. Support is available to customers via phone.
Philipp from Itegrity GmbH
Specialty: Information Technology
Employees number: 11-50 employees
All over not too bad and still very much recommendable. innovative solution with frequent updates and "free" extensions.
-fast implementation if SAP B1 is the backend
-close to customer needs
-not the fastest
-fragmented solution (backend, mobile, frontend, web, windows etc...)
Fotis from British American Tobacco Hellas
modern technology and fast reporting tools
good design and customization options
close to customer needs
Complex setup and configuration requirements
Fragmented solution that need multiple modules to operate
Alan from Laboratory Equipment Company
Employees number: 501-1,000 employees
I finally have access to stock pricing, which could have been accomplished in a much simpler and less costly way even without this product.
When I close the Ipad the misery ends, at least temporarily. Using the product makes almost any other unpleasant task in life seem more bearable simply by way of comparison.
From a field service perspective, it is clunky, restrictive and tedious at best. It crashes regularly. The user interface is so poor it resembles early DOS-era products from the late 1980s. There is little about the layout that is logical; nothing is intuitive. When stumbling through the specific sequence required for creating a field service report, one wonders if the creators had ever even used consumer applications like WORD or EXCEL, or have even shopped online.
Core Mobility package is so cumbersome and finicky, you dare not enter actual data as you do the service call. One misstep and you may find yourself suddenly unable to add or edit anything in the report at all. Instead, you end up recording every material part and assignment step on paper first to transpose later, in effect, doing it twice. You must tediously cross-check material entries with the aforementioned illogical procedure before you dare synchronize the Ipad for any reason. Why? Because once synchronized, edit functions will be locked out.
Despite being touted as a field service package, one wonders precisely what kind of field service might actually benefit from it. The kind of field service performed by the café owner who has reviewed it here? The product name itself is misleading. Core apparently knows little about how field service operates. The entire structure of the package defies common sense. And Mobility? With its too-numerous limitations, a better product name would be "Immobility."
Dominik from Aida Café
the new customer portal for self service is awesome!
Johann from Johann Schild GmbH
We are using the Coresystems Field Service for more than three years and we are very happy with that solution. The implemantion is really very easy and after that it was and is working without any failures. If there is some more need or if we need help or have questions (which happen not really often) they can help us in an wonderwul way and very fast!
Shadi from Tyconz
Coresystems Field service solution is a perfect solution if you are looking to take your field services to the next level... full automation of the process with geo-location feature... it also runs on IOS & Android which will save you any additional investment in hardware...
Sherif from Keune Australia, New Zealand & Indonesia
Coresystems are really innovative and one of the best partners we've worked with, the software really works and there is no Cons about it.
the pros is the offline mode which help when no coverage is available for field staff.
the back-end and sync to local ERP work like a charm.
Bruce from LORENTZ Pump Mechanics (Beijing) Co., Ltd.
Connect backoffice and Technician
Resource planner improve resources` capacity and efficiency
Our tech can record customer site situation with checklist, and sync report to backoffice realtime.
Cheng from Beijing Sunshine Welcom Medical Appliance Co.,Ltd
very easy to use and convenience. the best is we could still use the app when we offline
know service management well, suitable to our service process.
Louwis from ASG
Coresuite is a true mobile and cloud solution that has a seamless integration into SAP. It is both easy to implement and easy to use with the necessary features to aid field service technicians. It's low cost to entry provides customers with a rapid ROI whilst enriching their service capabilities.
Henry from Rofin-Baasel China
We currently have many service engineers using Coresuite mobile client to fill in service report, it is very good for us we can receive service report immediately after service and we can receive expense report from our FSE in time.
But we have below problems, and hope it can be resolved soon.
1. It takes a lot of time to sync service calls, sometimes even it is still not possible even try several hours and the internet connection is ok but maybe not good enough. Hope it can be fixed after the cloud server migrated to China.
2. The response from the software is slow, and usually takes about 10+ seconds to open and save a checklist.
3. It is not convenient and flexible to add complicated items into checklist.
M from service company
Great to have offline access to all important data from my ERP.
Additionally I can create service request, quotation, sales orders, activites with pictures etc.
Signature from the customer and a nice service report is all I need.