Coresystems is a field service system that assists with the process of scheduling and assigning work orders. This cloud-based, mobile-ready solution connects the workforce to the back office as well as customers. It is used by service companies in several industries such as automotive, manufacturing, healthcare and electrical.
Coresystems enables field service technicians to access the data they need via a mobile app that updates in real time while they are in route throughout the day. At an application level, it offers contact management, billing/invoicing, inventory management, scheduling and dispatch, work order management and GPS tracking.
This system is available for both on-premise and Web-based deployment. It can run on Mac OS and Windows. It’s also supported on Web browsers (OS agnostic), and features mobile apps for Android and iOS.
Coresystems is offered to companies worldwide and has been developing field service solutions since 2002. They serve 7,500 customers with over 150,000 users.
Philipp from Itegrity GmbH
Specialty: Information Technology
Employees number: 11-50 employees
All over not too bad and still very much recommendable. innovative solution with frequent updates and "free" extensions.
-fast implementation if SAP B1 is the backend
-close to customer needs
-not the fastest
-fragmented solution (backend, mobile, frontend, web, windows etc...)
Dominik from Aida Café
the new customer portal for self service is awesome!
Johann from Johann Schild GmbH
We are using the Coresystems Field Service for more than three years and we are very happy with that solution. The implemantion is really very easy and after that it was and is working without any failures. If there is some more need or if we need help or have questions (which happen not really often) they can help us in an wonderwul way and very fast!
Shadi from Tyconz
Coresystems Field service solution is a perfect solution if you are looking to take your field services to the next level... full automation of the process with geo-location feature... it also runs on IOS & Android which will save you any additional investment in hardware...
Sherif from Keune Australia, New Zealand & Indonesia
Coresystems are really innovative and one of the best partners we've worked with, the software really works and there is no Cons about it.
the pros is the offline mode which help when no coverage is available for field staff.
the back-end and sync to local ERP work like a charm.
Bruce from LORENTZ Pump Mechanics (Beijing) Co., Ltd.
Connect backoffice and Technician
Resource planner improve resources` capacity and efficiency
Our tech can record customer site situation with checklist, and sync report to backoffice realtime.
Cheng from Beijing Sunshine Welcom Medical Appliance Co.,Ltd
very easy to use and convenience. the best is we could still use the app when we offline
know service management well, suitable to our service process.
Louwis from ASG
Coresuite is a true mobile and cloud solution that has a seamless integration into SAP. It is both easy to implement and easy to use with the necessary features to aid field service technicians. It's low cost to entry provides customers with a rapid ROI whilst enriching their service capabilities.
Henry from Rofin-Baasel China
We currently have many service engineers using Coresuite mobile client to fill in service report, it is very good for us we can receive service report immediately after service and we can receive expense report from our FSE in time.
But we have below problems, and hope it can be resolved soon.
1. It takes a lot of time to sync service calls, sometimes even it is still not possible even try several hours and the internet connection is ok but maybe not good enough. Hope it can be fixed after the cloud server migrated to China.
2. The response from the software is slow, and usually takes about 10+ seconds to open and save a checklist.
3. It is not convenient and flexible to add complicated items into checklist.
M from service company
Great to have offline access to all important data from my ERP.
Additionally I can create service request, quotation, sales orders, activites with pictures etc.
Signature from the customer and a nice service report is all I need.