Crewcontrol has been a very easy program to set up, use from day to day on both the field and admin sides, and is priced very very well.

Excellent program for large and small companies.

Customer service is amazing, some of the best I have ever worked with.

I like that we communicate any needs or suggestions and the customer service response is truly the best.

It’s nice to be able to upload our quotes as well so the guys can see exactly what is quoted.

The only con, would be it’s a little bit trickier to navigate on a phone.

Crew Control provides an easy way for us to flawlessly schedule our service calls.

Crew Control is THE one stop shop for scheduling multiple crews.

Or when you re-send an invoice it doesn't show the original date sent.

The price point is affordable and I enjoy the new pushed updates.

They were able to build something I was looking for a few years. Finding them was incredible and I have been a happy customer since.

It has also streamlined the billing and works seamlessly with Quickbooks. It allows us the ability to look at the schedule and move jobs around which the crews can see from their device also.

Mobile app could be a little better. Need a way to track PTO, sick days, etc. for employees.

The customer service team was top notch during the whole process.

The customer service is the best. Adding new services has been awesome and the price is well worth it.

We have been very happy with crew control and will continue to use it. Nice to see they update the program pretty often and it seems as if they do actually listen to user feedback.

The software is easy to use and visually helps understand what the schedule is for each crew each day.

It has a lot of good features and not many if any that are not needed to keep it easy to use and not confusing.

I've enjoyed learning this software over the last few months, it's fairly easy to use and a tremendous help in our industry.

This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

US Dollar

Built for growing field service contractors, Crew Control helps solve scheduling headaches and hassles by simplifying the scheduling process. Now you can set up and optimize your crews’ routes in just a few clicks and handle schedule changes with ease. The easy-to-use, flexible app helps you stay on top of your jobs while ensuring your crews always have the information needed to do every job well. Even better, Crew Control can also provide insight into the profitability of your customers and the efficiency of your crews to help you determine how to best scale your business--and your profits.


LongDescription

Employee Management

Electronic Payments

Time Tracking

Equipment Management

SMS Messaging

Dispatch Management

Route Optimization

Contract/License Management

Electronic Signature

Invoice Management

Timesheet Management

Customer Database

Chemical Usage Tracking

Job Management

Calendar Management

Geographic Maps

Scheduling

QuickBooks Integration

Technician Management

Mobile Access

Groundskeeping Management

Routing

Service History

Reporting & Statistics

Work Order Management

Job Scheduling

Billing & Invoicing

Customer Management

Accounting Integration

Irrigation Tracking

Reporting/Analytics

Employee Scheduling

Online Time Clock

For Lawn Care

Job Tracking

Quotes/Estimates

Drag & Drop

Customer History

Appointment Scheduling

Maintenance Scheduling

Location Tracking

One affordable plan of $30 / month per crew. This includes unlimited admins and crew members.

Email/Help Desk

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

Crew Control

Live Online

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Case Management

Surveys & Feedback

Status Tracking

Multi-Channel Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Session Recording

Customer Segmentation

IT Asset Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Call Recording

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Data Import/Export

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Content Management

Project Time Tracking

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Discussions/Forums

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

File Sharing

Activity Dashboard

Alerts/Notifications

Predictive Analytics

Knowledge Base Management

Network Monitoring

Reminders

Decision Support

Reporting/Project Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Community Management

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Macros/Templated Responses

Dashboard

Multi-Language

Alerts/Escalation

Customizable Branding

Conferencing

Contact Database

Widgets

Monitoring

Web browser (OS agnostic)

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

Crew Control vs Freshdesk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons