# XOi Software Reviews, Demo & Pricing - 2026 > Review of XOi Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/field-service/d-profile/reviews --- [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / XOi Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/field-service/d-profile/alternatives/) # XOi 2026: Benefits, Features & Pricing Wondering if XOi is right for your organization? Our Field Service Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview XOi 4.9 [(36)](https://www.softwareadvice.com/field-service/d-profile/#reviews) FrontRunner 2026 Pricing Pricing available upon request ### About XOi XOi is a data-driven field service enablement solution that helps service businesses digitize jobsite workflows, centralize asset intelligence, and connect field and office teams with real-time insights. Built for commercial and residential providers, it supports contractors, technicians, manufacturers (OEMs), distributors, and asset owners within a shared, asset-centric ecosystem. Technicians use XOi to access and contribute to a centralized knowledge base, capture visual documentation, and complete guided workflows that promote consistency and compliance. Office teams gain real-time visibility into field activity, structured service histories, and integrated communication. Sales and operations leverage asset intelligence enhanced by enriched data, visual reports, and site documentation to support accurate quoting, surveys, and long-term capital planning. Core capabilities include OCR dataplate capture for asset identification, standardized checklists, shared knowledge and service history, and dashboards for job, technician, and asset performance. XOi turns jobsite data into actionable insight to enable faster service, fewer callbacks, and greater transparency across the servi... ce lifecycle. Wondering if XOi is right for your organization? Our Field Service Management Software selection experts can help you in 15 minutes or less. ## XOi User Interface ## Popular XOi Alternatives Main Product XOi 4.9 [(36)](https://www.softwareadvice.com/field-service/d-profile/#reviews) Ratings Breakdown - 4.86Ease of use - 4.66Value for money - 4.94Customer support - 4.75Functionality Pricing Available upon request Get Price Alternative Product [FieldPulse](https://www.softwareadvice.com/field-service/fieldpulse-profile/) 4.6 [(452)](https://www.softwareadvice.com/field-service/fieldpulse-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.48Value for money - 4.68Customer support - 4.39Functionality Pricing Available upon request Get Price Alternative Product [BuildOps](https://www.softwareadvice.com/cmms/buildops-profile/) 4.4 [(177)](https://www.softwareadvice.com/cmms/buildops-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.25Value for money - 4.53Customer support - 4.24Functionality Pricing Available upon request Get Price Alternative Product [ServiceTitan](https://www.softwareadvice.com/field-service/servicetitan-profile/) 4.4 [(333)](https://www.softwareadvice.com/field-service/servicetitan-profile/reviews/) Ratings Breakdown - 4.13Ease of use - 3.84Value for money - 4.03Customer support - 4.20Functionality Pricing Available upon request Get Price Alternative Product [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/) 4.6 [(1457)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.40Value for money - 4.59Customer support - 4.35Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Limble](https://www.softwareadvice.com/cmms/limblecmms-profile/) 4.8 [(754)](https://www.softwareadvice.com/cmms/limblecmms-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.69Value for money - 4.90Customer support - 4.64Functionality Pricing Available upon request Get Price ## XOi Pricing and Plans Starting price: $99.00 Free Trial Free Version Basic $99.00 flat rate No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## XOi Features - Popular features found in Field Service Management Alerts/Notifications Billing & Invoicing Calendar Management Contact Database Electronic Signature GPS Inventory Management Mobile Access Online Time Clock Quotes/Estimates Routing Service History - More features of XOi Access Controls/Permissions Activity Dashboard Activity Tracking API Asset Lifecycle Management Asset Tracking Checklists Commercial Properties Communication Management Content Library Customer History Customizable Branding Customizable Forms Customizable Reports Dashboard Data Import/Export Document Management Document Storage Email Alerts Equipment Tracking File Storage For Commercial and/or Industrial Electrical Contractors For Mechanical Equipment For Plumbing Industry Full Text Search Historical Reporting Inspection Management Job Management Job Tracking Knowledge Base Management Knowledge Management Maintenance Scheduling Mobile App Multi-Language Payment Collection in the Field Predictive Maintenance Preventive Maintenance Project Management Real-Time Data Real-Time Notifications Reporting/Analytics Reporting & Statistics Safety Management Self Service Portal Single Sign On Tagging Technician Management Third-Party Integrations Warranty Tracking Workflow Management ## XOi Integrations FieldConnect Integration rated undefined from -1 review DATABASICS Time & Expense Integration rated undefined from -1 review Ascente Integration rated undefined from -1 review ServiceTitan Integration rated undefined from -1 review ServiceTrade Integration rated undefined from -1 review Operix Integration rated undefined from -1 review See all 13 integrations ## XOi User Reviews Overall Rating 4.9 Ratings Breakdown 5 92% 4 6% 3 3% 2 0% 1 0% Secondary Ratings Ease of Use 4.9 Value for money 4.7 Customer support 4.9 Functionality 4.8 Have you used XOi and would like to share your experience with others? Nathan D. Verified reviewer Facilities Services 51-200 employees Used daily for less than 2 years Review source Reviewed December 2024 Xoi is a top tier product 5 XOi has been a great partner. The service team and \[sensitive content hidden\] have been outstanding. Anytime we have had something within the program that does not work as expected, the team has assisted and provided the necessary information to help us resolve or understand the situation. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The XOi team is focused on providing service and a product that meet the needs of their customers. They truly focus on what is important for their customers versus what they want to produce. Cons: Cons are always tough with a top performing organization. Speed of updates could be quicker, but I understand there is a desire to provide a product that works as expected and bugs are few and far between Read More DL Denny L. Verified reviewer Construction 1001-5000 employees Used daily for more than 2 years Review source Reviewed December 2024 XOi: The Field Data Game Changer 5 The experience with XOi has been excellent. The team is great to work with, the company is always thinking of better and new ways to do things, pivots quickly based on customer needs, and has a great roadmap for the future (and has historically met those timeline dates). Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The ease of use and the power behind the data captured. The OCR technology used to grab the equipment data asset tag to pull back the unit information is a game changer. Cons: We love conditional logic, but the way it currently works—serving up another workflow for the technician to complete as opposed to just adding questions based on the answer provided previously—makes the flow clunky on IFTTT questions, where the next question is dependent on the answer of the previous. Reasons for choosing XOi The vision towards the future, the quality of the OCR technology, and the data that the system brings in behind the scenes from the workflows being used. Read More BG Brett G. Verified reviewer Consumer Services 2-10 employees Used daily for less than 2 years Review source Reviewed December 2023 Great product very expensive 3 It’s an ok tool but overall the price exceeds its value. On the low end it’s a more robust and easily organized and sorted video and picture storage. The real power is in the service bulletin, tech support and other advanced features. However, the monthly cost is prohibitive with the advantage features, therefore cause a price to value disparity. Ratings Breakdown 5 Ease of use 2 Value for money 5 Customer support 3 Functionality Pros: I really like the data management aspect and ability to easily store job information, visually Cons: All functionality is add on after add on. The low level cost vs value is ok but as you add or want to add the more helpful features the value quickly gets over taken by the high monthly cost. Read More CC Clay C. Verified reviewer Facilities Services 51-200 employees Used daily for more than 2 years Review source Reviewed December 2024 XOi - Adapting to the Future 5 Overall, it has been extremely positive, and it is a wonderful program with talented, hardworking people behind it. They have listened to our questions and concerns and have adapted every time. They are constantly evolving and the XOi of today will not be the XOi of a year from now. I am constantly amazed by their progress, their ingenuity, and their willingness to delight their customers and clients. This company will continue to change the face of the service industry for many years to come and I am excited that we are a part of that. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The multi-point information pulled off of dataplate captures, the ease of use of the software, and the willingness of the company to add new features to adapt to their client's needs. Cons: That each job can only hold up to about 150 workflows before you start running into major issues, that there is no way to group or sort workflows based on criteria, and that there is no way to template steps in order to facilitate building workflows quicker in the future. Read More SW Stacy W. Verified reviewer Mechanical or Industrial Engineering 201-500 employees Used daily for less than 2 years Review source Reviewed December 2024 XOI-The Gift that Keeps on Giving 5 Our overall experience with XOI has been positive and rewarding. Our customers appreciate the visual aspects. Even when they don't understand the HVAC/Plumbing industry the level of detail and pictures help explain the situation giving context and a wealth of information rather than just an explanation that may sound foreign to those not familiar to the problem or solution to the problem. The simplicity of reaching out for help with anything XOI related is a huge bonus. It gives us all the confidence to stand behind the service we provide to our own customers. We applaud the excellent customer service XOI has given us. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I love that XOI allows our customer to be part of the repair from beginning to end. As a customer you can save the time of following a technician around and asking them to explain your situation. Our customers can use this tool when questioning a repair or a billing easily. Putting visuals to an explanation is always a plus! I also love how easy it is to contact anyone from the company if I have questions about a workflow or technical difficulties. It is refreshing to find a company that stands behind their product and always willing to lend a helping hand. Cons: The only con I could think of is, I myself would love a paper manual. That is simply a personal con. Everything is at your fingertips on-line and any problems that occur can be found by checking the on-line directions. Read More BH Brandan H. Verified reviewer Facilities Services 51-200 employees Used daily for more than 2 years Review source Reviewed December 2024 Chief Operating Officer 5 I am very pleased with XOi...from the functionality of the tool to our account management to the technical support. I really like how we are able to tailor the workflows to our business needs, and I appreciate how forward-thinking the team at XOi is about our industry needs. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: XOi greatly enhances the value of our services...plain and simple. Our technicians capture relevant service details in pictures, videos, and text, and the AI work summary feature assists in producing professional summaries which are easy to read and act as a great research tool. Cons: As with most technology, enhancements come with bugs and XOi is not immune to these issues from time to time. That said, they work diligently to squash the bugs quickly and openly accept feedback from our users. Read More TW Tyler W. Verified reviewer Construction 201-500 employees Used daily for more than 2 years Review source Reviewed December 2024 Flexibility Causes Creative Solutions 5 Could not ask for better people to work with. Always coming up with ideas on how to make your ideas real and better. Constantly energetic and positive in helping with integrating product into our daily usage. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The configurability of the workflows. The reporting dashboards. Cons: Minor things that add time to creation of things, but talking with XOi success managers helps to learn how to get around the issue and sometimes causes the issue to be changed to create better workflow creations. Read More SM Sam M. Verified reviewer Consumer Services 51-200 employees Used daily for less than 2 years Review source Reviewed December 2024 A Business Must-Have!!! 5 Great product and even better support. Our Customer Success Manager, \[sensitive content hidden\], is awesome!!!! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The software is easy to use. It gives us instant access to customer information we have collected while on our calls. Technicians now have a step-by-step process for running particular types of calls. Cons: There aren't any. This software is nearly perfect. Read More TH Travis H. Verified reviewer Facilities Services 11-50 employees Used daily for less than 2 years Review source Reviewed December 2024 A Game-Changer for Field Teams 5 Our overall experience with XOi has been positive. The platform significantly improves communication and transparency across our teams, making field operations more efficient. The ability to capture and share visual documentation in real time has streamlined workflows and improved customer satisfaction. While there was an adjustment period during implementation, the long-term benefits have been worth it. XOi has proven to be a valuable tool for our organization. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: XOi makes communication seamless and improves job efficiency by providing easy access to visual documentation and real-time collaboration tools. Cons: While XOi offers great features, the initial setup and integration with other systems can be time-consuming. Additionally, some advanced features require a learning curve, especially for team members who are less tech-savvy. Read More PG Peter G. Verified reviewer Consumer Services 201-500 employees Used daily for more than 2 years Review source Reviewed December 2024 XOi- A Visionary Company 5 Great experience with XOi! The ROI has been surprisingly strong. The interaction with every level of XOi hierarchy has been pleasant and beneficial. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: XOi is a very forward-thinking company. I would rate them as one of the top visionary companies in software development- not only listening and reacting to the customer base, but also proactively looking at the industry itself and expanding the software to keep a step ahead. Cons: Not much to nitpick here. We have had very little need to contact XOi support, but perhaps the response could be slightly quicker. Read More Showing 1 - 10 of 36 Reviews Load More Reviews ## XOi Popular Comparisons [FieldPulse vs XOi](https://www.softwareadvice.com/field-service/d-profile/vs/fieldpulse/)[BuildOps vs XOi](https://www.softwareadvice.com/cmms/buildops-profile/vs/d/)[ServiceTitan vs XOi](https://www.softwareadvice.com/field-service/d-profile/vs/servicetitan/)[Jobber vs XOi](https://www.softwareadvice.com/field-service/d-profile/vs/jobber/) [Compare All Alternatives](https://www.softwareadvice.com/field-service/d-profile/alternatives/) ## Other Top Recommended Field Service Management Software [Housecall Pro](https://www.softwareadvice.com/construction/housecall-profile/) **4.7** (2741) Recently recommended **537** times [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/) **4.6** (1457) Recently recommended **190** times [FieldPulse](https://www.softwareadvice.com/field-service/fieldpulse-profile/) **4.6** (452) Recently recommended **133** times [FieldAware](https://www.softwareadvice.com/recycling/fieldaware-profile/) **3.4** (68) Recently recommended **112** times Stuck Between Options? 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