As I've used DynaSCAPE throughout the years, I've only come across a few things that were mildly frustrating.

The software is good and the customer service has been great as well. I would consider it the best, or certainly the top tier, of what is available.

When I have a question I contact our sales manager and either he will help resolve the issue or he sends my issue to the support department and they are pretty quick to help with the issue.

Excellent extension into supporting programs, colour, sketch up, etc. Fantastic customer support.

Great company to work with. Very responsive to tech support.

The Best Professional CAD software for the Landscape Industry.

An advantage to our business is that time spent on revisions is greatly decreased, which helps with time management.

Good integration with SketchUp and a fantastic 3D library. Tied into Manage360 for quick and accurate estimating - a system that allows you to properly recover overhead.

The ease of use and the finished product. I can quickly put together a plan and have the confidence knowing I can present a high quality plan to the client.

Just because a program automates some processes, if you aren't paying attention, it could get you in trouble if you don't realize a glitch in the system.

I like that landscape designs can be colored and are very impressive looking to clients. I also love that the designs can be imported into Dynascape Manage and automatically create a proposal.

Back yards are more expensive and should be for a reason. We had a hard time estimating this before.

The plans I design always come out looking crisp and clean. There are so many great things about this software, I highly recommend it.

One feature I like most about the software is the measuring tools. It's very quick and easy to calculate square footages on patios and walkways for estimating purposes.

My favorite part, and what impresses others the most, is the aesthetic of the final product, particularly with DynascapeColor.

The plant symbols are good and make the drawings look tailored to the landscaping. We only use Manage 360 for pricing and estimation purposes, it works well and the kits are a huge time saver.

Job tracking is dreadful. Not at all flexible and very confusing.

Great piece of software with a helpful support team.

Dynascape has helped me to provide my clients and installers with clear, well-labeled, and aesthetically pleasing designs to both help sell and install my designs.

Once you have used the software for awhile and have gotten past the steep learning curve it's a great software. There are tons of figures in the library that are already scale to your plan.

Best landscape design software, large learning curve + high entry level cost.

Cannot easily integrate pictures through M360 to generate plant photos automatically.

I like the integration of a comprehensive plant database and auto generation of plant lists. The color add-on is also very beneficial for presentations.

When a revision is necessary being able to quickly make that change and print a new sheet is so nice and I am thankful for having that capability.

It still relies on technology that was first used in the early 2000s. There is no intuitive interface, and it shows it age with the inability to seamlessly edit or modify any of the layers.

It’s very easy to build templates and pallets of plants to shorten design internally. The title block we built and the symbol combinations are clean and east to use.

I find it very odd that the plants are listed alphabetically by botanical name but listed as the common name.

Once I learned the program, I soon realized the advantages to creating my Landscape Projects with the program and started producing all my drawings on Dynascape in my Landscape Design Practice.

The software is easy to use, and integrates accuracy with graphic quality for an end result that is presentation worthy to the average person.

Drawing with the product is painful compared to others. It's not very intuitive if you are coming from other programs.

There is a learning curve, yes, but I believe it is well worth your time and the financial investment to get this software and test it out for yourself.

Need to be able to do templates yourself and not wait on the company to do them and pay them a lot of money.

Manage 360 is a great program for estimating and managing projects. Its integration with Dynascape Design is time-saving, which is nice too.

Actual functionality is limited in some regards and it is actually the programs ability to integrate with sketchup that is it's strongest feature.

Manage has helped us capture all of our expenses, overhead and profit in our proposals. Prior to having it, we were leaving a lot of money on the table and did not even know it.

You can use the program fairly fast to produce nice presentation plans. To me the graphics are important cuz it looks like a hand drawing as much as anything can.

The only this that Dynascape is missing is a 3D function similar to Sketchup.

Poor functionality in some tools (take off tools that cannot interpret outlines without cutting and pasting the polygon to the side and measuring it as a separate entity).

This software is very easy to use and learn. It is the easiest to navigate and the cleanest looking for the customers.

I have been a user for about 15 years. I absolutely love the ability to create precision drawings that are easily integrated into  the field for actual construction.

Over all, I do really like the product. It's relatively easy to use compared to AutoCad and its tailored to the type of landscape architecture projects I like to do.

Dynascape is a good entry software, and is adequately priced. I learned it at seneca college and consider myself proficient enough in it that I enjoy using it.

Trying to tackle learning the software alone was very difficult for me. It wasn't until after learning from her that the  videos made sense and I can utilize them now when I'm stuck on a feature.

It is very user friendly and helps me quickly create creative designs.

This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

US Dollar

DynaScape provides design software and business management solutions for the professional landscape industry. DynaSCAPE suite of web-based tools is used by landscape architects, contractors, property owners, and designers around the world to create digitally accurate, on-brand visualizations of their landscapes. Using DynaSCAPE, users can quickly produce extraordinary designs, export to rendering software for color-rendering or take their designs to the next level with Sketch3D.

LongDescription

Employee Management

Time Tracking

Customizable Reports

Document Storage

Activity Tracking

Dispatch Management

Job Costing

Contract/License Management

Task Scheduling

Invoice Management

Timesheet Management

Customer Database

Job Management

Customizable Fields

Scheduling

Data Import/Export

QuickBooks Integration

Landscape Design

File Storage

Mobile Access

Groundskeeping Management

Routing

Reporting & Statistics

Estimating

Work Order Management

Customizable Templates

Job Scheduling

Billing & Invoicing

Accounting Integration

Online Time Clock

Customizable Forms

Job Tracking

Quotes/Estimates

Drag & Drop

Appointment Scheduling

Maintenance Scheduling

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Up-front license cost with monthly maintenance subscription fee. 

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

DynaSCAPE

In Person

Live Online

Webinars

Documentation

Videos

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Case Management

Surveys & Feedback

Status Tracking

Multi-Channel Management

Access Controls/Permissions

Session Recording

Customer Segmentation

IT Asset Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Call Recording

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Content Management

Project Time Tracking

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Discussions/Forums

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Service History

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

File Sharing

Activity Dashboard

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

DynaSCAPE vs Freshdesk

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