We have been using Acculynx for years. It is extremely user friendly. If I ever have a problem or question, customer service is always available and helpful.

User friendly Self Explanatory Customer service is fantastic Customizable All facets of company can use and communicate (office, sales, production, accounts receivable etc)

Our only issue is the app. Would love if it was more adapted to iphones

Overall I am very pleased with AccuLynx. I do with that the Quickbook integration worked both ways. As in, if we enter an invoice or job in Quickbooks it synced over to AccuLynx. Right now it's the other way around and that really doesn't work for us.

I'm still learning all the features, but so far it has been extremely easy to pick up. I absolutely love the dashboard, especially the sales leaderboard. I've gotten into many arguments with our sales reps just trying to get them those numbers and now they can just look at them themselves.

I don't like that we can't import data from Quickbooks. We enter all of our jobs in quickbooks first so it would be nice if it was a two way street on that. In order to use this feature we would have to completely change how we do jobs/invoices and right now that just isn't an option. Another problem I've had is that we do a lot of work with property managements, HOAs, and contractors. Most of whom we have multiple jobs assigned to. Right now it is extremely difficult to setup a contact that has multiple jobs in it. I believe that a fix for this is in the works from what I saw in the suggestions & feedback section. This is just a feature I'd like, but it would be really nice if AccuLynx integrated with CompanyCam. We switched over from Job Nimbus and it was really nice that any pictures our guys took out in the field using CompanyCam, automatically uploaded to Job Nimbus. Now I have to go to the project in CompanyCam and download the pictures, then upload them to AccuLynx. I know our crew can just take pictures using AccuLynx, but our guys are special and we barely have gotten them to use CompanyCam.

It allows good communication throughout the company regarding a client.

As a website developer and marketer, I rely heavily on aggregating leads from many different sources into one location. Acculynx does not allow this. We have to manually input these contacts. HubSpot communicates with almost every platform. It makes it incredibly easy to create automations as complex as your imagination will allow. If Acculynx would allow HubSpot to communicate with its platform, it could open up SO MANY possibilities. We could create automation for every single step of the process. The client would know everything going on every step of the way. We could automatically create contacts in Acculynx from contacts captured by HubSpot. The possibilities are vast. It seems it would bring so much value to Acculynx by integrating with software like HubSpot, Salesforce, and others like them.

I enjoy it. No CRM will ever be perfect for an organization unless you have a clear vision and 1-2 mil to drop on sales force enterprise/proprietary software. The opensource, integrative platform paired with a simplistic setup makes it hard to beat.

The biggest difference relative to the competitors we have used in the past is the ease of integration. JobNimbus was the software we used before, and almost every promised integration could not be implemented or required significant back-end work to do so. AccuLynx makes it very easy to integrate other systems into itself. You can genuinely use AccuLynx for damn near everything. Books will still need to be fully reconciled in QuickBooks, and last-minute changes to orders still require a phone call. But otherwise, this thing hits the nail on the head. For leaner companies, its simple open-source concept allows us to adjust and maneuver quickly.

The only cons are the field app and the cost (relative to some competitors). It is definitely a premium product, and the price reflects that. To our company, that cost is offset by the software's efficiency and its ability to cross-communicate throughout the organization. The field app needs to be remade in its entirety. It's glitchy and inconsistent. Not ideal when you're in a pinch.