The product is limited to the discipline and available time of the fieldworkers to complete and update the status of tasks assigned.

Perfect solutions and superb aftersales service.

It makes the different processes easy and prevents mistakes. Especially the integration of the app for the fieldworkers with the back office improved efficiency.

The sales/support team are amazing. They help with any problem you may have and nothing is to much trouble for them at any time of the day (even with the time differences).

There were  some accounting features missing initially but we have rectified this now.

Excellent product and the team is cooperative and accomodates the changes / enhancements requested as and when required.

Full of features and does the basics well. All aspects of quoting, assignment, scheduling, completion and invoicing are integrated.

With Eye on Task the process of alignment in businesses between different departments within a company has become one of the greatest tools to make business practices more efficient.

It was easy to use, straightforward, fast and saved me a lot of time.

Simple to use and very responsive, its help us keep in contact with our workforce, knowing where they are up-to and live status of the jobs.

It helped us to get rid of all paperwork and move it all to digital. We saved a lot of time and money.

All features are integrated within the software but also over the different user interfaces like the web-interface, the apps and the plugins.

Ease of use and it's interface is simple to use.

The way the scheduler is displayed is really nice, clear to operate.

The integration with other software is limited. A direct connection with the accounting software my client uses is not available ( currently solved with an export/import).

Great Workflow - Lead->Appointment->Quote->Job->Invoice - All linked.

On top of that the price is exceptionally competitive which is fantastic for a small company like ours.

Only this feature is enough reason to use Eyeontask. We are extremely pleased with the support service that are reacting in timely manner.

I am very happy to be using your app only because of the support I have been given. Without your support I would of given up in the trail period.

Whenever we needed some help, the Eyeontask support team was more than willing to help us.

The user interface and overall usages was good.

Making monthly payments has been a problem for the last 2 months.

It has an amazing features covering most of needs of any type of users , it is affordable and will not cost you a fortune like other silutions.

Now we are able to create and send quotation directly from software and invoicing is super easy.

The integration into QB's is a problem for me at this time.

I'm so pleased to finally find what we needed from an app, I've literally trialed hundreds of apps and eye on task is the best I've found.

It's easy to use and has the functionality we require. Migrating from another online system was easy and any questions/problems were quickly resolved.

Professional staff and excellent customer support service.

There are many features those we like but its quotation and invoicing feature is most important for us.

The software has a very responsive and easy to use interface and app. With the newly added calendar feature, we can now plan and manage our field workers day ahead of time.

This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

US Dollar

EyeOnTask is a field service management software which is SAAS based.
It helps all the service industries likes HVAC, Plumbing, Cleaning, Pest Control, CCTV, Construction to organize and manage their clients, jobs, invoices, inventory, equipment and contracts easily.
With EyeOnTask users can create quotations, convert quotations into jobs, create multiple services under a single job, like equipment to the job, assign job to multiple field workers.

Indispensable features of EyeOnTask includes Job Scheduling, Location Tracking, Custom Forms, Customer Portal, Billing and Invoicing, Inventory management, Equipment and Audit management, Expense Management, Multi Language Support, Powerful Reporting, Contract management and much more.
EyeOnTask creates a roadmap for users to get an idea of each step and helps team to create an action plan and successfully execute it. The widget enabled dashboard allows the back office manager to view important key performance indicators like active jobs, active clients, active fieldworkers, active jobs per fieldworker , jobs per month, clients per month, completed jobs upcoming jobs and the details of the contracts. 
Invoices can also be viewed based on worked hours. Users can also track the location of field workers and jobs on a map, which allows managers to track the field worker's position and assign the closest unit to a job. EyeOnTask also provides field workers with detailed driving directions using Maps. With EyeOnTask users can also manage leads and convert these leads into appointments, jobs and audits.

LongDescription

Status Tracking

Customizable Reports

Document Storage

Activity Tracking

Dispatch Management

Contract/License Management

Task Scheduling

Electronic Signature

Invoice Management

Job Management

Calendar Management

Customizable Fields

Scheduling

File Storage

Mobile Access

Inventory Tracking

Real Time Data

Routing

Historical Reporting

Real-Time Notifications

Service History

Workflow Management

Real-Time Updates

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Estimating

Work Order Management

Customizable Templates

Job Scheduling

Billing & Invoicing

Accounting Integration

Real Time Reporting

Contact Database

Online Time Clock

Customizable Forms

Payment Collection in the Field

Job Tracking

Quotes/Estimates

Drag & Drop

Customer History

Third-Party Integrations

Location Tracking

Maintenance Scheduling

Inventory Management

Mac OS

Windows 10

Contact EyeOnTask for detailed pricing information. One Year Free Subscription *on conditions

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

EyeOnTask

Live Online

Documentation

Videos

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Multi-Channel Management

Access Controls/Permissions

Session Recording

Customer Segmentation

IT Asset Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Data Import/Export

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Content Management

Project Time Tracking

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Discussions/Forums

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Forms Management

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

File Sharing

Predictive Analytics

Knowledge Base Management

Network Monitoring

Decision Support

Reporting/Project Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Community Management

Chat/Messaging

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

EyeOnTask vs Freshdesk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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