About FarEye

FarEye is a cloud-based field service solution. Its key features include automated scheduling and dispatch, a customizable mobile app and customizable workflow features.

In FarEye, jobs can be assigned in four different ways: through an uploaded Excel spreadsheet, manual assignment on a Web form, auto-routing and auto-assigning. Users can see where workers are, and they can assign the closest workers to jobs on the map. With auto-routing feature, workers will automatically be assigned the quickest routes between jobs. This lets workers complete a higher number of jobs per day.

FarEye has a customizable mobile app, which helps ensure that field workers follow the mandatory steps necessary to finish a job. They can send information straight from th...


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Supported Operating System(s):

Web browser (OS agnostic)

12 Reviews of FarEye

Average User Ratings

Overall

4.58 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(7)

7

4 stars

(5)

5

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

March 2020

Nitin from Amway India

Company Size: 501-1,000 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2020

Awesome Product

Pros

Ease of usage and almost Nil manual data inputs

Cons

Some times integration with our company software gets stuck

February 2020

Pasala from Lifestyle

Company Size: 10,000+ employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2020

Last mile delivery app

Ontime delivery percentage is at 95%

Pros

It's features and support which helps for last mile deliveries very effectively

Cons

need to Keep up the resources to handle to support business needs

Reasons for Choosing FarEye

features and support

Response from FarEye

Replied March 2020

Thank you for the review.

September 2016

Guni from Mara Xpress

Company Size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

September 2016

Mara Xpress

We have had a roller coaster of an experience with Fareye. It was great some times but on other occasions it slowed us down. The system was not able to adapt to our new requirements quickly so it took sometime for the processes to become stable. Existing process configurations worked fine but the new developments have been challenging. We are now able to use the basic functionalities of the system but it is yet to reach the optimum level of utilisation. There are some core functionalities that are missing from the system which make us using the system sub optimal. Some of the flow in processes is not seamless and we are still required to use manual intervention. Having said that, we thank Fareye for being there during our start-up phase and being patient and tolerant with our requirements. We have had a great phase of growth over the last few months and Fareye has a very important role to play in that. We are now headed into the next phase and need Fareye more than ever to be on top of their game and an integral part of our journey.

Pros

quick turn around time on most configurations that are already present in the system architecture The team has been flexible and open to implementing our requirements and receive feedback. Saroj has been a great support for our business and we really appreciate his patience and effort.

Cons

The process flow is not seamless for us to avoid manual interventions. Some core functionalities are yet to be developed which are taking time, such as the phone no as the core search criteria. We haven't been able to use the routing because it does not work well in the UAE scenario and uses aerial distances. We have found it easier to do this manually for now.

February 2020

Khaja from UPS

Company Size: 10,000+ employees

Industry: Logistics and Supply Chain

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

February 2020

UPS<>FAREYE

Helps in complete visibility of shipments, at each point. Reduces the risk of losing shipments.

Pros

This software is customisable and easy to use, which increases the visibility in our last mile delivery processes. The same looking for the warehouse process as well. Also, the Reporting functions.

Cons

There are few function cannot be configured, like changes in Speed,Transaction pages and Also Job window screen.

Response from FarEye

Replied March 2020

Thank you for the review.

March 2020

Rajesh from Amway India Ent. Pvt. Ltd

Company Size: 1,001-5,000 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2020

FarEye feedback

easy to use by them, easy to carry with them, real time update facility.

Pros

Real time tracking, demonstration by the team and continuously adding new features in the app.

Cons

Integration failures and less human touch

Reasons for Choosing FarEye

FarEye team, cost and availability of the team when implemented and nice behavior of the team. Always ready to listen and improve on the feedback.

Response from FarEye

Replied March 2020

Thanks for your review.