FarEye is a cloud-based field service solution. Its key features include automated scheduling and dispatch, a customizable mobile app and customizable workflow features.

In FarEye, jobs can be assigned in four different ways: through an uploaded Excel spreadsheet, manual assignment on a Web form, auto-routing and auto-assigning. Users can see where workers are, and they can assign the closest workers to jobs on the map. With auto-routing feature, workers will automatically be assigned the quickest routes between jobs. This lets workers complete a higher number of jobs per day.

FarEye has a customizable mobile app, which helps ensure that field workers follow the mandatory steps necessary to finish a job. They can send information straight from the field back to managers. The solution also provides an analytics tool that helps managers to view successful job completions in a day and attendance of field executives.

This product is priced per user per month. FarEye offers a mobile app for Android and is available worldwide.

Auto routing
Auto routing

Auto routing

Control panel

Control panel

Map view

Map view

Mobile view

Mobile view

Reports

Reports

Schedule and dispatch

Schedule and dispatch

Supported Operating System(s):

Web browser (OS agnostic)



8 Reviews of FarEye

Overall rating

5.0 / 5 stars

Write a review

Showing 1 - 8 of 8 reviews

Start your review of FarEye

Write a review

Komal from Roboticwares

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Energetic team with great product

Pros

Experience with industry leaders helped us to implement the best practices along with the software.

Cons

Recurring payment method has a monthly check and payment process. We would have prefered a one-time fee.

Review Source: Capterra

Response: FarEye, FarEye

March 2018

Thanks for Review

Anand from Hero FinCorp

Ease-of-use

Value for money

Customer support

Functionality

September 2016

FarEye - Salesforce Automation

Pros

FarEye's mobility platform for business operations gives us a 360 degree view of our sales operations. With live updates from the field we are able to take smarter and smooth decisions and handle unforeseen situations.

Review Source: Capterra

Response: FarEye, FarEye

March 2018

Thanks for the review

Guni from Mara Xpress

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Mara Xpress

We have had a roller coaster of an experience with Fareye. It was great some times but on other occasions it slowed us down. The system was not able to adapt to our new requirements quickly so it took sometime for the processes to become stable. Existing process configurations worked fine but the new developments have been challenging. We are now able to use the basic functionalities of the system but it is yet to reach the optimum level of utilisation. There are some core functionalities that are missing from the system which make us using the system sub optimal. Some of the flow in processes is not seamless and we are still required to use manual intervention. Having said that, we thank Fareye for being there during our start-up phase and being patient and tolerant with our requirements. We have had a great phase of growth over the last few months and Fareye has a very important role to play in that. We are now headed into the next phase and need Fareye more than ever to be on top of their game and an integral part of our journey.

Pros

quick turn around time on most configurations that are already present in the system architecture The team has been flexible and open to implementing our requirements and receive feedback. Saroj has been a great support for our business and we really appreciate his patience and effort.

Cons

The process flow is not seamless for us to avoid manual interventions. Some core functionalities are yet to be developed which are taking time, such as the phone no as the core search criteria.
We haven't been able to use the routing because it does not work well in the UAE scenario and uses aerial distances. We have found it easier to do this manually for now.

Review Source: Capterra

Avijeet from Rightfit Consultants

Ease-of-use

Value for money

Customer support

Functionality

September 2016

FarEye Technology

Very customer friendly and easy to use. High level of customization and solves most of the field problems

Cons

Not much

Review Source: Capterra

Response: FarEye, FarEye

March 2018

Thanks for review

Sagar from Pepperfry

Ease-of-use

Value for money

Customer support

Functionality

September 2016

FarEye for Last Mile Delivery

We use FarEye for our delivery operations - it gives us real time field visibility and live proof of service. The entire last mile takes place on FarEye and we are very happy with the team.

Review Source: Capterra

Response: FarEye, FarEye

March 2018

Thanks for review

Jaydeep from ENIL Pvt Ltd

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Mobility platform for business operations

FarEye's platform supports exhaustive features like: Automated routing for dispatch, on-demand dispatch for JIT Requests, capacity planning, live performance dashboard for multiple branches, Reports and analytics to improve the speed of decision making, Geo co-ordinates & ePoD capture, live tracking and ETA to customer, one touch assist buttons for employees on the go, high data security with in-built MDM, BPM Engine among many others.

Review Source: Capterra

Response: FarEye, FarEye

March 2018

Thanks for review

Jeffrey from Deliware

Ease-of-use

Customer support

December 2015

Great field tracking software

FarEye is a great field tracking software with great features and tech support, they do setup and installation and also FarEye helps customers to use their software and provide training classes as well to understand and operate the software. And, software is very easy to use and operate. With great features like real-time tracking and monitoring, auto routing and auto-assigning etc. I am completely satisfied with the product and recommend others too to use it.

Review Source: Capterra

Response: FarEye, FarEye

December 2015

Thank you Jeffrey to review us.

Gaurav from Tolexo engineering services

Ease-of-use

Customer support

October 2015

Best field service management software i checked

I liked the FarEye workforce management platform for service management. I had team of 90 engineers and all are now automated with the fareye application. I could configure my business process, design the automated scheduling process and even customize the mobile workflow. My field staff takes digital signature and payments. A real time software which gives live workforce tracking.

Review Source: Capterra