Fergus Software


Fergus is a cloud-based field service and job management solution designed for small and midsize businesses. It offers scheduling, contact management, job cards, timesheets and purchase order management functionalities within a suite. The product caters to businesses in plumbing, electrical contracting and HVAC. Android and iOS apps available.

Fergus features job management, which allows users to create requests and price quotes based on customer requirements. Users can also add location to the jobs that field workers can access using the mobile app.

Fergus features a status board, which provides users a real-time summary of field service activities, such as in-progress tasks, pending tasks, pricing, scheduling, costing and payments.

Fergus offers subscription pricing and is available in three different plans based on the number of features offered. The vendor offers email, in-app chat and phone support to customers.



115 Reviews of Fergus

Overall rating

4.68 / 5 stars

Filters:

Showing 1 - 20 of 115 reviews

January 2019

Renere from Taylor'd Solutions Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

New User to Fergus

Brilliant to have an upto date screen shot on the home page of exact monetary status of our business, amount in quoted works, works in progress and money due from clients - we have not had this before without manually having to work this out on previous systems used. Scheduling - no more late night phone calls to all staff to let them know where to be and what to do. Ease of processing pay to staff as they log in daily onto fergus to tell us what hours are worked and where.

Pros

Ease of uploading as a new user - Fergus made is so easy with a check list and copied over contacts/migrated from existing Xero account with no issues or fuss.

Cons

Nothing its all good but would like to see option of adding over heads costs to projects so a true P &L report can be run

January 2019

Craig from CC Plumbing & Maintenance Pty Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Fergus

Pros

Allows your business to grow. Add on are great as you progress.

Cons

Setting up with suppliers in Australia was frustrating

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

Fergus review.

Pros

A great tool for mid-size startups as it makes working in a team an easy task. Also, it helps you to coordinate and plan.

Cons

Getting everybody onboard is a hectic task. Also, making everyone familiar on ground level is difficult.

December 2018

Luis from e-troni C.A

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

If you need a software to help you put in order your bussiness, fergus is the indicated

I really liked it and help me a lot. I love that i can also add location to the jobs that field workers can access using the app.

Pros

I love the user interface.
Is free for one user.
And is EASY to use it.

Cons

Don't have phone support available Some limitations that depends of the business that you have.

December 2018

Melanie from Colorbox Painting & Decorating Ltd

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Great Software Program

We are very new to Fergus, but it is great to see and hear the guys saying that it is easy to use and our Director is finding it really easy to process quotes in Fergus, which in turn makes my life easier :-)

Pros

Ease of use! Both in the office and also on the mobile app for our guys :-)

Cons

As our suppliers do not have a pricelist that we can download into Fergus, I am needing to enter each and every invoice. It would be made a lot easier and quicker, if, when entering the materials onto an invoice, that you could also add each individual item to the custom price book as a favourite at the same time if it is not already in there.

December 2018

Casey from King Cooling & Heat Pumps Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Excellent job and invoice manegement system

overall very usefull for job management

Pros

The dashboard. The ability to see how many jobs are we are committed to, what stages these jobs are at, what needs invocing, whats been invoiced and whats overdue. excellent to know whats going on in one glimpse.

Cons

no map function. would be great see where our site address that are loaded into Fergus on one map this could increase efficiency of our servicing and we can service more clients in the same area. Also would be good to have a report that pulls a list of all archived jobs.

December 2018

Jonathan from Hutchison Plumbing Gasfitting & Drainlaying Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Fergus save the day

Wonderfully encouraging

Pros

I’ll keep it simple and straight to the point.
If you don’t use Fergus then you are missing out big time.
I’m nearly at the end of my fourth year in business with a busy little maintenance Plumbing business. Being a newbie I’ve made lots of mistakes that have cost me a small fortune. Not having Fergus to date is the biggest one.
It makes your operation , what ever it may be , run smoothly and have structure. It’s easy to pick up , with a brief training session the crew and office are off and away . I’m on the tools so I see it from both sides . Admin had a fair amount it of set up but once all the computers and programmes got talking to each other and Fegus was live we haven’t looked back because to do so is mind blowingly surprising. How the hell did the office girl stay sane.
If you are in two minds, just do it. You won’t regret it, you will cringe when you look back but in saying ,you’ll never look back

Cons

It’s hard at first when you get to end of job and have to make up a gear list when used to racing off to next emergency.but that’s a good thing , right

November 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Awesome

Finally seeing profits, allows you to see margins before approving invoices

Pros

How easy it was to use even for someone with little computer experience

Cons

Nothing.
Everything that Fergus software offers has improved the efficiency of running our business.

November 2018

Dave from Douglas Electrical Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Trade software

Awesome on the go software for keeping track of materials and expenses on multiple jobs. Being able to invoice quickly and change any margins in the field. This increases cash flow and reduces time waiting for invoices to be paid!

Pros

Easy of use. Multi platform. Invoicing in the field!

Cons

Reconciling paid invoices manually. Add on costs on top of the professional plan

November 2018

Samuel from Avery Dennison

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great for field services

Pros

It is a great tool to grow your business. I am able to track my workers on the field at any time. I am able to save a lot of time processing paperwork.

Cons

You are not able to edit/ add to a published quote.

November 2018

Pete from XPT Plumbing & Drainage

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

5 of 5

November 2018

Fergus review

I have captured all our jobs in progress which is why I opted for Fergus but I think the system itself could be simpler to operate, far to may steps to get to the invoicing stage which means far too many ways to make an error. Example, there are 4 different places a job description can be entered, and if you want to change that, you have to change all 4 individually, plus change it invoicing.

Pros

Captures all jobs in progress all staffs time and materials, the importing of invoices is great.

Cons

Doesn't not do credits, sometimes we are required to give credits for labour and or materials, not only do we need to go back in time and see these credits to fresh our memory on what we did and why we did it, our customer's want t see a credit in an invoice format, only way to do a credit is in MYOB and because Fergus makes changes to that software, the format in which is prints is disgusting and I cant issue those to our customers, not very professional at all

November 2018

Craig from Plumb Plumbing and Drainage Ltd

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Plumbing

Pros

Able to compare merchants prices against each other

Cons

It would be great if there was a material page I could go to instantly with the prices available

November 2018

Ashley from AJD ELECTRICAL LTD

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Electrician job management

Brilliant allowed me to spend more time with my family rather than hours spent in the office

Pros

How it consolidates all invoices from wholesalers and labour to invoice making it extremely efficient for me

Cons

Not being able to add labour time to a job that has been quoted without being accepted

November 2018

tom from Fitzjames Construction

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

builders review

Pros

the ease for my employees to use with time sheets and seeing what jobs they are allocated too. invoicing structure to jobs makes life easy.

Cons

I have a lot of builders using fergus to run there businesses, and all really enjoy it. the one thing we would all really like to have on fergus is Gantt chart system for us to run our jobs in. doesnt have to be to technical to start with but it would really benefit us in programming our jobs and passing onto clients. Id love you guys to have one as i currently have to pay for it through another company and it gets rather annoying and confusing.

November 2018

Rachelle from Acrobat Services

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Satisfaction with Fergus software

I am a bookkeeper and have started 2 clients with the program in different industries to help them set up their job management procedures.

Pros

Visual ease of job management made up of columns, and colours to cover everyone's visual aids. Easy to use with pop up bubbles explaining the feature and what's required as you go.

Cons

Not compatible with all accounting programs

November 2018

Samantha from Tilyard Plumbing

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Stone ages to Fergus

We have been using Fergus pretty much since it started. Previous to Fergus everything was hand written, including time sheets, client details, scheduling and notes for jobs were written in a diary and on a huge whiteboard, monthly invoicing was done with stacks and stacks of paper and was a huge job every month. Back costing was something that didn't happen due to the time it took. The change to Fergus has meant invoices, time sheets and notes are very easily loaded onto jobs and all in the right, easy to find place for anyone who has access. Invoicing can happen with a couple of clicks and back costing or financial reports and all done for you. It has made it so easy to keep an eye on the numbers in our business at any time. Its also easy to run wherever you are, we have been over seas and managed the business without being in the office. We would never look back and have gained so much from Fergus, the customer support is fantastic. We would happily recommend this software to anyone.

Pros

CSV uploads for invoices saves so much time from having to manually enter every. single. piece of gear! Having everything on a job number to easily find. Times, materials and anything to do with a particular job is in one place. Being able to Pin notes on jobs for any updates or special information. As long as everything is put on the job number nothing is forgotten. Ability to have a different client and site contact and address. Ease of finding client details.

Cons

We find the health and safety a bit clunky to use - but haven't looked into it really well as our main health and safety is done through someone else... Would be great if PS3s and As Builts could be done using Fergus. We need these for almost every job and we have to do them and upload as files on the job. The gas certs are awesome though. Also, we pay time and a half after certain amount of hours are worked, so would be great to have the possibility for fergus to pick up this cost after certain hours are worked or any work logged for a Saturday as this is a manual cost I need to take into account when back costing.

October 2018

Ross from Positive Electrical & Security

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Fergus Review

Love the job management

Pros

The Calendar, ease to do and invoice and love how easy to import invoices, photos,plans

Cons

The Cost has gone up since I started using it. Certificates should be free

October 2018

glen from Mana plumbing

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

software review

ease of job booking and scheduling, staff can see and know where to look

Pros

intuitive nature of this system ease of use

Cons

nothing seems to fit our model and work in well

October 2018

Cameron from Allied Trade plumbing and heating

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2018

Life changing

Best job management software I have seen

Pros

Import invoices and allocate to jobs a and send to accounting software worth the money alone.
Price lists imported

Cons

No uk suppliers offer an API gateway
No uk gas certificates built in
No phone support available
Only video training

October 2018

Amelia from TKR Electrical

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Fergus review

Pros

So easy to use Great Dashboard/overview setup always know exactly were every job is at
really looking forward to using this software as my business expands

Cons

very hard to delete or void a mistake (new business so still learning)