We have been using Fergus for almost 12 months now and are very happy with the program.

The benefits to our business using this software is ultimately less time processing paperwork and data and simplicity for our users. The other great feature of the software is being able to store job specific data like photos that are easily accessable

Pros

We went from a single person operation to 4 people on the road and one office based team member. The old program we were using didn't have enough quite do every thing we wanted and was quite clunky on site. The way in which Fergus flows and easily displays information regarding jobs means there is no confusion on site and when used correctly office staff can collate the data to create invoices easily, meaning we can get invoices out faster and hopefully paid faster. Now with the additional benefit of Fergus offering our customers credit card payment, we have found even less reason for customer not to pay. The schedulling calander on Fergus gives us the best forsite we have ever had to see potential lead times and alsogives us a better look at keeping things ahead of jobs wth regards to ordering materials and organising other important parts to any given job. Our guys on site love it as it is super simple to use for them and realistically cuts down there paperwork too. Time sheets created off all there job data is done automatically meaning the office is not trying to get times off them each week to do payroll. In general Fergus has made our business run smoother and less things get forgotten about, missed or overlooked.

Cons

The biggest thing that we find as a downfall would only be it is not that simple to see what price you have sold a product for previously. (Well not that we are aware of). In saying that Fergus seem to be very dedicated to listening to what their customers want and make updates regularly, I''m sure that it will only be a matter of time until they create a tool to help with this.

Moving in the right direction

I'm really positive about Fergus, I only upgraded to Pro again last month but I am trying to fully utilise its potential. Once you load up prices, favourites, forms etc it really is a wonderful addition to a tradesman's arsenal.

Pros

Desktop and mobile sites are easy to use. Integration with suppliers and accounting software is key. Scheduling is simple and easy. Just starting out with forms but that seems like a really good option. Invoicing is easy. Customer support are always knowledgeable and get the answers needed

Cons

Sorry guys 2 things I know you have integrated with google calanders but I think just a calander similar to google calanders would have been suffice. I would really like to be able to look at a month display (like a widget on android) and see the upcoming work. When customers ask me when we can come back or when are we available, often I am in the field when I get asked this and being able to draw up a quick calander display would really help me. 2nd thing No inventory list of stock. Ideally I would like to have an accurate list of what is in staff members vehicles and what our holding stock is, just makes it easier when ordering or servicing breakdowns.

Great product

Pros

Easy to use. Great for keeping track of jobs. Easy to invoice.

Cons

Would like to have more of a stock management section to the software.

Who let the Dog out

We could not organize our business day to day without Fergus

Pros

Great technical back up in layman's terms and we feel that we are being listened to. Your people who answer questions do a great job. I also like the information in "Notifications" about any problems that Fergus may be experiencing.

Cons

There is a lot of information and procedures that are a bit daunting at the start