Fergus is a cloud-based field service and job management solution designed for small and midsize businesses. It offers scheduling, contact management, job cards, timesheets and purchase order management functionalities within a suite. The product caters to businesses in plumbing, electrical contracting and HVAC. Android and iOS apps available.

Fergus features job management, which allows users to create requests and price quotes based on customer requirements. Users can also add location to the jobs that field workers can access using the mobile app.

Fergus features a status board, which provides users a real-time summary of field service activities, such as in-progress tasks, pending tasks, pricing, scheduling, costing and payments.

Fergus offers subscription pricing and is available in three different plans based on the number of features offered. The vendor offers email, in-app chat and phone support to customers.

Dashboard
Dashboard

Dashboard

Mobile app e-signatures

Mobile app e-signatures

Mobile app events

Mobile app events

Multiple devices

Multiple devices

Supported Operating System(s):

Web browser (OS agnostic)



104 Reviews of Fergus

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 104 reviews

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Craig from Plumb Plumbing and Drainage Ltd

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Plumbing

Pros

Able to compare merchants prices against each other

Cons

It would be great if there was a material page I could go to instantly with the prices available

Review Source: Capterra

Ashley from AJD ELECTRICAL LTD

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Electrician job management

Brilliant allowed me to spend more time with my family rather than hours spent in the office

Pros

How it consolidates all invoices from wholesalers and labour to invoice making it extremely efficient for me

Cons

Not being able to add labour time to a job that has been quoted without being accepted

Review Source: Capterra

tom from Fitzjames Construction

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

builders review

Pros

the ease for my employees to use with time sheets and seeing what jobs they are allocated too. invoicing structure to jobs makes life easy.

Cons

I have a lot of builders using fergus to run there businesses, and all really enjoy it. the one thing we would all really like to have on fergus is Gantt chart system for us to run our jobs in. doesnt have to be to technical to start with but it would really benefit us in programming our jobs and passing onto clients. Id love you guys to have one as i currently have to pay for it through another company and it gets rather annoying and confusing.

Review Source: Capterra

Rachelle from Acrobat Services

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Satisfaction with Fergus software

I am a bookkeeper and have started 2 clients with the program in different industries to help them set up their job management procedures.

Pros

Visual ease of job management made up of columns, and colours to cover everyone's visual aids. Easy to use with pop up bubbles explaining the feature and what's required as you go.

Cons

Not compatible with all accounting programs

Review Source: Capterra

Samantha from Tilyard Plumbing

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

November 2018

Stone ages to Fergus

We have been using Fergus pretty much since it started. Previous to Fergus everything was hand written, including time sheets, client details, scheduling and notes for jobs were written in a diary and on a huge whiteboard, monthly invoicing was done with stacks and stacks of paper and was a huge job every month. Back costing was something that didn't happen due to the time it took. The change to Fergus has meant invoices, time sheets and notes are very easily loaded onto jobs and all in the right, easy to find place for anyone who has access. Invoicing can happen with a couple of clicks and back costing or financial reports and all done for you. It has made it so easy to keep an eye on the numbers in our business at any time. Its also easy to run wherever you are, we have been over seas and managed the business without being in the office. We would never look back and have gained so much from Fergus, the customer support is fantastic. We would happily recommend this software to anyone.

Pros

CSV uploads for invoices saves so much time from having to manually enter every. single. piece of gear! Having everything on a job number to easily find. Times, materials and anything to do with a particular job is in one place. Being able to Pin notes on jobs for any updates or special information. As long as everything is put on the job number nothing is forgotten. Ability to have a different client and site contact and address. Ease of finding client details.

Cons

We find the health and safety a bit clunky to use - but haven't looked into it really well as our main health and safety is done through someone else... Would be great if PS3s and As Builts could be done using Fergus. We need these for almost every job and we have to do them and upload as files on the job. The gas certs are awesome though. Also, we pay time and a half after certain amount of hours are worked, so would be great to have the possibility for fergus to pick up this cost after certain hours are worked or any work logged for a Saturday as this is a manual cost I need to take into account when back costing.

Review Source: Capterra

Ross from Positive Electrical & Security

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Fergus Review

Love the job management

Pros

The Calendar, ease to do and invoice and love how easy to import invoices, photos,plans

Cons

The Cost has gone up since I started using it. Certificates should be free

Review Source: Capterra

glen from Mana plumbing

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

software review

ease of job booking and scheduling, staff can see and know where to look

Pros

intuitive nature of this system ease of use

Cons

nothing seems to fit our model and work in well

Review Source: Capterra

Cameron from Allied Trade plumbing and heating

Industry:  Plumbing

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Life changing

Best job management software I have seen

Pros

Import invoices and allocate to jobs a and send to accounting software worth the money alone.
Price lists imported

Cons

No uk suppliers offer an API gateway
No uk gas certificates built in
No phone support available
Only video training

Review Source

Amelia from TKR Electrical

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Fergus review

Pros

So easy to use Great Dashboard/overview setup always know exactly were every job is at
really looking forward to using this software as my business expands

Cons

very hard to delete or void a mistake (new business so still learning)

Review Source: Capterra

Sean from The Stirling Plumber

Number of employees:  1 employee

Ease-of-use

Functionality

October 2018

Love it

Pros

I love the way clients can accept or decline quotes and I am notified immediately. Customer invoice report is also great to keep on top of invoices due etc.

Cons

Does not interact with Reece Australia yet. I think Reece New Zealand does interact with Fergus.

Review Source: Capterra

Darrell from Granite Electrical Ltd

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Its that Simple

Fergus has been a great program for us as we are not a huge company and it manages all our client info and jobs that we have, It simple, it run perfect with Zero.

Pros

That it is simple to use and work through my jobs i have running and that it cuts my paper work with invoicing at the end of the day,

Cons

The way it processes the voiding job/invoice/estimate/quote process,

Review Source: Capterra

Benjamin from All Plumbed In

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Fergus

Pros

The formats, linking with my supplier and Xero.

Cons

I do not have any cons about the product

Review Source: Capterra

Jonathan from New Zealand Master Plumbers Gasfitters & Drainlayers Inc

Number of employees:  2-10 employees

Ease-of-use

Functionality

October 2018

Fergus, why wouldn't you?

Pros

Fergus software is easy to use and integrates exceptionally well with Xero accounting software. It doesn't matter where I am in the world I can have immediate access, and with one look can see from start to finish how my business is progressing to ensure great cash flow.

Its simple to use and easily helps all of my staff to achieve their daily goals. Fergus has helped to systematise our work flow to ensure the best benefits for our staff and our clients. An exceptionally good tool.

Cons

whats not to like? how many companies can you call up and if its practical, and helpful to all users, will alter their software to suit

Review Source: Capterra

Grant from Retail

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Think Water

Capturing the time element of our business has been the best thing for us as it is so easy to use this function.

Pros

How easy it is to use and the versatility of the hard ware we can use it on

Cons

That it doesn't adjust our stock numbers

Review Source: Capterra

Andrew from A&B Electrical Solutions

Number of employees:  1 employee

Ease-of-use

Functionality

September 2018

Fergus

The best part about Fergus is having everything related to a job in the one app, which can be accessed from your office computer as well as any other smart device you have it installed on.

Pros

It has everything I need to use on a daily basis and allows me access to all my site notes, photos, and day sheets remotely so I can always access what I need to know about any job quickly. This program allows quotes/estimates, invoicing, supplier documents, day sheets and employee trackers all in the one program.
Fergus sends all sales and purchase data entered directly to some accounting software. Easy importing of supplier documents.

Cons

I have found the GPS to be a little slow to load. Also the fact invoices can't be easily edited after approved can be a little frustrating.

Review Source: Capterra

Tai from Build N Concrete ltd

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Business with Fergus

I can keep track of everything that I do with my staff and ease of use for all staff members

Pros

That all my business is in one place and and simple enough for me to navigate with limited IT skills

Cons

Transferring incorrect hours entered in the wrong job to the correct one

Review Source: Capterra

Lindsay from Hays

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Job Management

Overall it has been extremely great, easy to use software!

Pros

I like that is allows users to price and create requests off of customers needs/wants.

Cons

I haven't really ran into any cons yet. Only thing I can think of is calendar isn't that ascetically pleasing.

Review Source: Capterra

Brett from Brett-Tech Electrical

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Comprehensive, easy to use, great Support

Fantastic Fergus team and support, especially for someone who thought he was not savvy when it came to accounting and planning. This has made my life so easy which in turn has helped my business succeed, in my 'perceived' areas of weakness as well as helping me grow in those areas. Thank you Fergus

Pros

I use this on every aspect of my day to day month to month job plan. It syncs with my accounting package and I never have to go to any other software package.

Cons

To be honest I have yet to find anything I would call cons. You dream of great software to help you, well here it is. people who understand and have created exactly what we need

Review Source: Capterra

Jay from TJ Plumbgas Ltd

Number of employees:  1 employee

Ease-of-use

Value for money

Functionality

September 2018

Review for Fergus

Keeping Job records, invoices etc all in one place. Easy to show others in our business how to use the program and helps assist in the understanding of our trade

Pros

the easy use and functionality of the program, the features available and how this easily links into our accounting software.

Cons

I find the calendar is not easy on the eye, the hours of the day extend past a regular working day and this can be frustrating when wanting to quickly schedule a job.
The app is slow and entering data isnt easy, can be very temperamental.
And that certificates are now an additional price instead of being part of a full user.

Review Source: Capterra
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Verified Reviewer

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Fergus

Overall Fergus has been brilliant to use. I have used a couple of other systems in the past while working in other companies and Fergus seems easier to use, more straight forward. It's been perfect since we went out on our own, it was easy to learn the system, it works well with Xero. I've recommended it to a few companies.

Pros

The software is so easy to learn and use. It's accessible on my phone & Ipad so I can check information and jobs anywhere. It works perfectly with Xero.

Cons

There's no way to track van stock. And recently I could add another customer who had the same name as an existing customer.

Review Source: Capterra

Displaying 1 - 20 of 104 reviews