Fergus Software


 

Fergus is a cloud-based field service and job management solution designed for small and midsize businesses. It offers scheduling, contact management, job cards, timesheets and purchase order management functionalities within a suite. The product caters to businesses in plumbing, electrical contracting and HVAC. Android and iOS apps available.

Fergus features job management, which allows users to create requests and price quotes based on customer requirements. Users can also add location to the jobs that field workers can access using the mobile app.

Fergus features a status board, which provides users a real-time summary of field service activities, such as in-progress tasks, pending tasks, pricing, scheduling, costing and payments.

Fergus offers subscription pricing and is available in three different plans based on the number of features offered. The vendor offers email, in-app chat and phone support to customers.

 

Fergus - Dashboard
 
  • Fergus - Dashboard
    Dashboard
  • Fergus - Mobile app e-signatures
    Mobile app e-signatures
  • Fergus - Mobile app events
    Mobile app events
  • Fergus - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

64 Reviews of Fergus

 

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Software Advice Reviews (2)
More Reviews (62)

Showing 1-2 of 2

Tarik from Morostar
Specialty: Transportation
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Excellent user interface

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Its free for one user, and reasonably priced as your team grows. The customer support is responsive, and the features are more than you can ask for at no cost.

Cons

As with many field service apps, there are limitations (they vary depending on the business that you are in), but you get just enough to become organized and well documented.

Review Source
 
 

Brent from Capital Builders Limited
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Easy to use Trade Management programme suitable for Building companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Its great. Including the financial sectikn that shows if you made a profit on each job

Pros

Easy to use. Great financial tracking.
Great phone app for staff but can be used on a tablet or dedktop.

Cons

As this was designed for plumbers doing lots of small jobs it could be improved for construction where you may have on one job with many variations for a year

Review Source
 
 
 
Showing 1-20 of 62

Chris from Chris Odlum Electrical Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Fergus just works incredibly well. Reliable floorless syncing with Xero, Best I have seen.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
Value
Support

Time sheet Tracking for me and staff, organised and nice looking quotes, quote acceptance via email, Mobile invoicing if needed, a way of back costing jobs fast and easily.

Pros

Upto a few years ago a big part of my business was running blind so I went hunting for a software management program to get us sorted. I tried nearly every program on the market from Tradify, Workflo Max, Service m8, GeOp and many more, I even doubled back and trialed some of them again. I ran through several jobs in each software program but just couldn't find a program that would do what I needed. They all had helpful features but none of them were as fitting as Fergus. Fergus just works well, and is getting better all the time. Quotes are a breeze and invoicing takes me about 30 mins a day. I love using fergus and recommend to any business as a must have.

Cons

The software does everything I need to run my business so cant see any cons. Would be nice if the software had a faster GPS tracking system but I am sure this will come in time.

Review Source: Capterra
 

Trelise from Calect Electrcial
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Fergus is great to use, easy to learn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

A good way to track work in progress and schedule Labour. Would love to see more customised features around the Favorites setup for invoicing and quotes.

Pros

The ability to quickly change data, move info from Jobs, correct errors, share data with the rest of the team, update staff quickly via mentions, Especially Love the way FERGUS keeps improving features and adding on new functions to constantly improve the way we do things.

Cons

From the Home Screen if you type client in the search bar, it flicks to a sub-screen then to the job screen, the sub screen is too quick to click your client sometimes, it would be good if there was say an extra 2-3 seconds here.

Review Source: Capterra
 

Sue from Marlborough Plumbing & Heating Ltd

May 2018

May 2018

The easiest to use programme for our plumbing business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Pros

The fact that we now miss no invoices from the guys forgetting , cashflow much better , office work cut in half

Cons

There is nothing I do not like about this product . It is the best product on the market for plumbers to use

Review Source: Capterra
 

jason from Globe Electrical Solutions
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support
Pros

simple to use and ease of use. makes my business much smoother. typing this message is now annoying me.

Cons

would be nice if customers had access to post notes on a job , so as we can monitor all correspondence.
would be good if one person could insert hours for multiple persons on the online version and not app version (one click does all workers)
being able to insert your own test certificates and compliance certificates (Australia) is a massive miss.

when creating an invoice and importing workers hours it would be good if the description of what each worker did next to their hours so the client can understand what each worker has done, at the moment the hours and the job description are in different areas.

Ipad pro does not let you type in lower font when entering materials to a job

Review Source: Capterra
 

Daniel from Gunther Electrical Ltd T/A Levin Hea Pumps & Electrical

April 2018

April 2018

Fergus has been a fantastic tool to manage our growing electrical firm. It is really easy to operate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Pros

It is a one stop shop "power house" that runs our electrical and heat pump contracting business. It integrates seamlessly to Xero which has made it very simple to implement. We like the ability to track staff when required and the fact that it has a full health and safety component also. The customers enjoy the interface through email and we regard the ability of the system to track and record site related information to be very valuable for all users. By adopting this system we are now seen as professional and progressive with in our town. We are now capturing better information about job costs before we send invoices which has helped us to raise our overall profit margin. We no longer have jobs falling through the cracks at invoicing time either. The scheduling features are fantastic, all staff can see what is on for the week, not just those in the office that can see the whiteboard! The workers on the ground have access to client details which allows them to make contact without input from the office, they also have full job history and quote/estimate information which makes their job easier also. The App runs on any mobile platform which solves the android vs IOS debate, we just use the platform that we like. No software to manage is also a bonus, if we have internet access... were in business! This has been the biggest leap towards a paperless office that we've made so far. We enjoy the friendly knowledgeable helpdesk staff who always answer the phone promptly. Awesome!

Cons

Once you have published a quote, you can no longer edit it... if you find a mistake or want to add something extra to the quote. The search engine on electrical items can be abit poor, maybe it could show frequently selected or used items at the top of the search results list. The financial summary has too much information in it, it is so busy. There could be more price options, we would like to bring on another administrator on a 3 hrs per day basis and another electrical worker on a 2-3 days basis, it is quite expensive for part timers. There is no drawing software in the system for quoting, some others such as Simpro, System fox and Katipult have this on-board. (I think these are usually based on Visio). J A Russell don't API to the system like Corys and Plumbing World do, could be easier for us if they did the same.

Review Source: Capterra
 

Paul from Ministry of Plumbing

April 2018

April 2018

Pretty bloody good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Streamlines our operations, payroll, records all customer info etc

Pros

Its functionality - it does a lot.
If we don't know how to use it, Fergus support is always only a call away with the solution.
Fergus is continually developing the software and is very user-centric in that it takes on development suggestions from its users.

Cons

I've always found GPS location is quite patchy - unreliable

Review Source: Capterra
 

Steve from Ezi Flo Roofing and plumbing
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Overall experience has been great, has made our company a lot more efficient and transparent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Reporting and the ease to use it. Its transparencies and accountability has help us become a better company and manage our jobs at a higher level.
The amounts of updates done to further improve the software is impressive.

Cons

At the moment when generating from quote in purchase orders it generates upside down which is annoying.

Review Source: Capterra
 

Sheryl from JT Carter Plumbers Ltd

April 2018

April 2018

By far the best job tracking software on the market today

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All field staff have access to all the information required to do their job, Creditor invoices are not missed off being charged as all invoices are imported directly to job and then with a push of a button directly write to your accounting software.

Pros

Easy to use, dashboard easy to navigate, able to manage job status at a glance, easy assigning of jobs to plumbers, able to export to payroll system, import Creditor invoices directly to job, easy importing of price book catalogues, able to access from anywhere as cloud based, quoting in seconds, and so much more.

Cons

Nothing to report - This software does not have any "Cons" to report back on, everything about Fergus is user friendly and yet Fergus are continually updating the system in an effort to make even more user friendly.

Review Source: Capterra
 

Liam from GRIFFS ELECTRICAL

April 2018

April 2018

Very useful and time saving

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Possibly the the thing I most apart from the comprehensive features would be the amazing and helpful customer support.

Cons

I find this software to be similar to alot of cloud based softwares in that it can be very slow at times

Review Source: Capterra
 

Ann from South Canterbury Plumbing and Drainage

April 2018

April 2018

Fergus is easy to use, it draw together so many aspects of the business into one package.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best part is having all the administration in one place rather than hundreds of pieces of paper everywhere. It saves time in the office and is user friendly for our plumbers on the tools and office staff.

Cons

There are a couple of little things I find frustrating but they are pretty minor, one is I would like the option to use a retail minus function when invoicing, at times some of the users have trouble saving things on the ipad but I'm not quite sure why this happened.

Review Source: Capterra
 

Tony from Emu Plumbing Pty Ltd

March 2018

March 2018

Fergus has improved our invoicing efficiency and works well with our iPhones with minimum disruption

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Well built platform that hasn't caused much downtime at all- it since well with Xero and back up service is excellent

Cons

Would like more features available to the admin/management staff from the app- such as seeing calendar view, has been quite a few bugs lately on the app too- speed up the repairs on these without disrupting our operations.. also app doesn't work well on 3G ... that is probably obvious though..

Review Source: Capterra
 

Craig from CWE Electrical

March 2018

March 2018

It have help us reduce admin time, which lets me have more time, either on the tools or on the boat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support
Pros

Seamless connection from the suppliers to Fergus and then to Xero.
Labour hours can be allocated, inputted they the boys and then invoiced and pays.

Cons

There are some little thing in the calender that are a bit clumsy, very limited app use for an apprentice and inputting material onto a job card though the app.

Review Source: Capterra
 

todd from Steinle Contracting

March 2018

March 2018

best out there by far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

job costing, ease of crm, estimating, notes and history which recently helped me win a case in court for a customer refusing to pay based on lies. Not a problem with this software, every little detail is tracked.

Cons

no ability to set budgets for site visits or tasks. They set an auto budget based on how you built the estimate however that does little for me at all. I dont have the ability to change, assign or track the budget other than using a spreadsheet and manually inputting them. They have all the data right there it seems silly I have to do this and it would be a Huge Benefit.

Review Source: Capterra
 

Wayne from Britton Electrical Solutions

March 2018

March 2018

We have been using Fergus for almost 12 months now and are very happy with the program.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefits to our business using this software is ultimately less time processing paperwork and data and simplicity for our users.
The other great feature of the software is being able to store job specific data like photos that are easily accessable

Pros

We went from a single person operation to 4 people on the road and one office based team member. The old program we were using didn't have enough quite do every thing we wanted and was quite clunky on site. The way in which Fergus flows and easily displays information regarding jobs means there is no confusion on site and when used correctly office staff can collate the data to create invoices easily, meaning we can get invoices out faster and hopefully paid faster. Now with the additional benefit of Fergus offering our customers credit card payment, we have found even less reason for customer not to pay. The schedulling calander on Fergus gives us the best forsite we have ever had to see potential lead times and alsogives us a better look at keeping things ahead of jobs wth regards to ordering materials and organising other important parts to any given job. Our guys on site love it as it is super simple to use for them and realistically cuts down there paperwork too. Time sheets created off all there job data is done automatically meaning the office is not trying to get times off them each week to do payroll.
In general Fergus has made our business run smoother and less things get forgotten about, missed or overlooked.

Cons

The biggest thing that we find as a downfall would only be it is not that simple to see what price you have sold a product for previously. (Well not that we are aware of).
In saying that Fergus seem to be very dedicated to listening to what their customers want and make updates regularly, I''m sure that it will only be a matter of time until they create a tool to help with this.

Review Source: Capterra
 

Chris from Etron Solutions

March 2018

March 2018

The customer support is responsive, and the features are more than you can ask for at no cost.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Its great. Including the financial section that shows if you made a profit on each job

Pros

Its free for one user, and reasonably priced as your team grows. Easy to use. Great financial tracking great phone app for staff but can be used on a tablet or desktop.

Cons

As with many field service apps, there are limitations (they vary depending on the business that you are in), but you get just enough to become organized and well documented.

Review Source: Capterra
 

Stuart from First Light Electrical
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Great software, great people, great service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great software, love the product and the team that supports it are excellent.

Pros

The software keeps getting better and better and my team find it easy to use. The photos on the job are invaluable for sorting out all kind of questions.

Cons

The inability to output multiple revenue streams. ie see profitability for small, medium and large projects. Would like to have three profit centres in Zero. However I am restricted to just labour & materials.

Review Source: Capterra
 

Todd from The Sash Window Company

March 2018

March 2018

Really great and user friendly, wouldn't use any other program it does everything I need.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that you can quote invoice through fergus and it links to xero, also like that the job files i can add photos and messages. If I need help the staff at fergus are very fast to reply in there messenger service.

Cons

Only thing i could say is that when you up load a photo to a card file, when you need to use the photo and email it, it send a very small photo. (be better to save bigger photos)

Review Source: Capterra
 

Rick from Malady Electrical
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Fergus has revolutionized our business from the ground up.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Too many to list, it has improved every aspect of our business

Pros

There is so much I like about Fergus, but probably my favorite is that I know EVERY expense incurred by a job will be accounted for in the Job's invoice. Nothing is missed.

Cons

It would be good to be able to enter "Due By" dates when entering Supplier Invoices. Or have a default "Due at end of next Month" setting.

Review Source: Capterra

  Response: Fergus Software, Fergus Software

Date: January 2018

January 2018

 

Thanks for your glowing review Rick! We are so happy Fergus has been able to contribute to the success of your business.

 

Peter from Priority Electrical Limited
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

It has been basically completely trouble free, any bugs have been able to be worked around - perfect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Proactive day-to-day job management for my trade business

Pros

Outstanding sole user pricing plan
Active development plan with both functionality and user interface/usability improvements.
Keeps me in control of my daily business job management!

Cons

Ipad/iPhone app: some quirky behaviour in text boxes that have more text than can be displayed
Ipad web browser some calendar scheduling functions are not operable.

Review Source: Capterra
 

Anna from Strictly Savvy
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Revolutionary. It has given the owner back his sanity and freedom plus increased profits.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use and flow. All client and job information is easily accessible. The fact that the software links to Xero.

Cons

We legally have to send the Construction Act Terms with each invoice. It would be great if there was the ability to have a .pdf document option that gets automatically attached to all invoices when they are sent out. In exactly the same was the Terms of Trade are uploaded and sent out with every Quote/Estimate. Currently, I have to upload the document into every job and remember to send it out with the invoice.

Review Source: Capterra