Sometimes customers do not get invoices and they go into spam.

Overall good software at affordable costs which are paid back by getting hassle-free operation and added efficiency.

The pricing should be a little bit lower & should be server based one time license. Recurring charges are too high sometimes.

The ease of use once all information has been entered.

The ability to track and response rate associated with this app are great. Easy to interact with the team.

I have a team for servicing my clients. It gives me good control on resource deployment and for the guys in the filed it has all required information on hand.

Basic modules are easily upgraded to individual modules so that I don't waste money on things I don't use and won't use. Customer services response is very quick.

Its great practical features and user UI with every conceivable information capturing fields. We now have all the required information and its availability at the right place.

Sometimes Recurring charges are too high other than these high charges, its all good.

The ability to track and the response rates that are associated with the software is great. You can assign projects and then track how the project is coming along.

The admin platform and field platform are easy to access. The creation of service requests by the customers and ability to create work tickets from that is easy to do.

It would be make our operations much better if an interactive client interface could be provided.

Updating pages is a little slow but not so much that I wouldn't recommend. Slight language barrier on the phone but was able to get the information I needed.

Overall this is a great system. It needs a little tweaking to make it more user friendly but generally it is easy to use and maintain.

My overall experience is very good like support team management or software  very nice simple effective to improve business efficency.

Hi this side NewYorkBIO bioscience supports companies. Our field team used field force tracker mobile tracking software with mobile build apps.

Use this software you all field customer  support companies or all repair type business you track your service or job scheduling in the field.

It failed to do so & it completely altered our inventory, leaving our staff unable to invoice for over a week.

Clean design, simple setup. This was our first step in taking the business from paper to a software with mobile capabilities.

Customer Service is terrible. Every time we have an issue, they say they will take care of it and then something else goes wrong.

It is very user friendly and the customer support has been very good.

Horrible customer service, demanded our money back!!!  Beware!!!  Horrible.

They all seem to genuinely care about the customer, and you're left with the impression that they take great pride in helping their customers succeed.

It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.

Equality Builders, easy to use, keep track of all assigned work.

The mobile app is great for our guys in the field to use. Straight forward pretty simple.

It has a very fluid customization feature. Working in HTML is really nice and the support to help you get through it is phenomenal.

There are VERY limited reports, unable to scale a business with this software.

Perfect fit that has the option to integrate with Quickbooks, but works as a standalone if you want to separate it from your accounting system.

The customer service is fantastic. There is not usually a wait time to get a person on the line to assist in any way.

So many willing reps to help answer the questions i have. And the software is extremely user friendly.

These guys really do want to make a great product. They have a ton of different individual users, and keep striving to add functionality to make the software more user friendly and better.

I have been using this application for 2 years. It is quick and easy to use.

MHelpdesk makes very eye-pleasing invoices and billing statements, and they are easy to manipulate and add/change information on.

Quickbooks integration came along too late for us to play with or even consider. The support team is pretty responsive and helpful when available.

Love this product and it is great value for money. Looked at other products out their but they don't do what this one can do for the same money.

I would recommend this for any IT company looking for a great program at a wonderful price to help grow and move into the future.

Best thing about MHelpDesk is that its all online and they have very supportive customer service reps.

I think it's a great knowledgerbase and Accounts receivable tool.

The demo and set up was great. They did the hard part with our onboarding.

We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else.

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations.

I have not used anything slower since dial up internet. No one at the company can give us a straight answer as to when fixed will be implemented and everyone gives the run around to save themselves.

US Dollar

Field Force Tracker is a cloud-based field service management (FSM) solution that helps businesses to manage their day-to-day business operations and interactions with the mobile workforce. Key features include automatic scheduling, a dashboard with automatic &shy;location tracking, the ability to create service histories and inventory management capabilities.


In Field Force Tracker’s job dashboard, users can choose to schedule jobs manually or automatically. Its automatic scheduling tool can take into account job type, technician skill level and technicians’ current location, among other things, when automatically scheduling jobs.


Field Force Tracker also includes integrated voice over IP (VoIP) technology that allows users to call technicians from within the solution. Users also get access to employee and customer databases.It also allows users to generate built-in and customizable reports, which help them to spot trends and make business decisions. Mobile applications for iOS and Android devices are also available.


Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.



LongDescription

Employee Management

Purchase Order Management

Work Order Creation

Barcoding/RFID

Electronic Payments

Status Tracking

Barcode/Ticket Scanning

Payment Processing

Time Tracking

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Dispatch Management

Contract/License Management

Task Scheduling

Electronic Signature

Invoice Management

Timesheet Management

Key & Lock Management

Customer Database

Recurring Appointments

Job Management

Calendar Management

Customizable Fields

Customer Portal

Geographic Maps

Scheduling

Data Import/Export

Mobile Signature Capture

Multi-Location

Self Service Portal

QuickBooks Integration

Audit Trail

Technician Management

File Storage

Mobile Access

Fixed Asset Management

Inventory Tracking

Real Time Data

Routing

Historical Reporting

Client Portal

Preventive Maintenance

Real-Time Notifications

Service History

For HVAC Companies

Workflow Management

Real-Time Updates

Asset Tracking

Activity Dashboard

Inspection Management

Alerts/Notifications

Equipment Maintenance

Reporting & Statistics

Reminders

Time & Expense Tracking

Automated Scheduling

Estimating

For Commercial and/or Industrial Electrical Contractors

Work Order Management

Customizable Templates

Mobile App

Job Scheduling

Billing & Invoicing

Customer Management

Accounting Integration

Real Time Reporting

For Mechanical Equipment

Customizable Branding

Asset Lifecycle Management

Automatic Backup

Inventory Control

Reporting/Analytics

Contact Database

Online Time Clock

Equipment Tracking

Customizable Forms

Payment Collection in the Field

Job Tracking

Warranty Tracking

Quotes/Estimates

Drag & Drop

Customer History

Third-Party Integrations

Location Tracking

Maintenance Scheduling

Task Management

Document Management

Inventory Management

Search/Filter

Calibration Management

Mac OS

Web browser (OS agnostic)

For 1-25 users, prices start from $19.99/user/month. Multiple Advanced modules to add industry specific functionality and other features. Special pricing is available outside the US and Canada.  Contact Field Force Tracker for full pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Field Force Tracker

In Person

Live Online

Webinars

Documentation

Videos

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting.


mHelpDesk has multiple features to support a field service-oriented business, including integration with both QuickBooks Online and QuickBooks Desktop for accounting. It also offers an offline mode, which allows technicians to continue using the mobile app in areas without internet or cell reception.


Since it’s entirely cloud-based, mHelpDesk is accessible on any mobile device with internet access. This allows field techs to access all the necessary information about a job right from their mobile device. mHelpDesk also provides visibility into staff schedules, helping to dispatch and alert field employees.


Estimates and invoices are customizable, allowing organizations to create templates that make sense for their business and customers. The system also integrates with any unique company website, providing functional widgets, forms and login boxes.



Labor Rates

Cataloging/Categorization

Automatic Time Capture

Real-time Scheduling

Mobile Alerts

Equipment Management

IT Asset Management

Online Time Tracking

Templates

Digital Signature

Job Costing

Workflow Configuration

Retail Inventory Management

Financial Management

SSL Security

Residential Inspections

Group Scheduling

Credit Card Processing

Manufacturing Inventory Management

Project Management

Approval Process Control

Customer Accounts

Commercial Inspections

Repair Tickets

Report Summary

Activity Management

Automated Quoting

Warehouse Management

Inventory Optimization

Landscape Design

Repair Estimates

Cost Tracking

Service Reporting

Fleet Management

Groundskeeping Management

Service Catalog

Vendor Management

Inventory Auditing

Maintenance Management

Configuration Management

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available. 

Field Force Tracker vs mHelpDesk

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