--- title: "Salesforce Field Service Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Salesforce Field Service. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Salesforce Field Service is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/field-service-lightning-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / [Salesforce Field Service](https://www.softwareadvice.com/field-service/field-service-lightning-profile/) / Salesforce Field Service Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/field-service-lightning-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/field-service-lightning-profile/alternatives/) # Salesforce Field Service User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 33 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.2/5 - Value for money: 4.0/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 17 reviews (52%) - 4 stars: 12 reviews (36%) - 3 stars: 2 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (6%) ### Most mentioned pros - Great value for money for business, provides invoice and estimate also fix bugs and issues. - self enhance and used to increase statistics of management and the best thing is it is cost effective as if we want to run our own software, we need to focus on many things like infrastructure, software developer team and a separate wing for the team to handle the software and security issues. ## Salesforce Field Service customer reviews Showing reviews 1-25 of 33 (page 1). ### Review for Salesforce - Overall rating: 5/5 - Reviewer: Nataliya T. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered At the end of the story, it is worth of it's price and I definitely recommend it for your company. use it and enjoy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've seen competitors costing even more and performing less than Salesforce, so i can't complain now. #### Cons It is still a costly service, but at the same time, prices are going higher and higher, and we need to choose a better value for our money --- ### Must have for field techs- no downtime - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I feel that it has helped us fix customer's issues more efficiently when we can connect with our field techs quickly, and inform them of any last minute scheduling changes via the app. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love that there is virtually, even if our few field techs don't have internet. They can still access their schedules, see what vans/equipment is available, and we can also refer or send them articles ("manuals" ) to help them on jobs. #### Cons We are enjoying this software. Well, really used more as a mobile app by our few field techs, as our company still is small scale. I would also make this slightly cheaper. #### Reasons for choosing Salesforce Field Service We tried this along with Salesforce for our Service Desk, and have not yet tried another since this is working quite well for us currently. We are in the process of "sandbox testing" another with a lower price point, but unsure if we are ready to implement any changes . --- ### Planet Salesforce Delving into Field Service - Overall rating: 3/5 - Reviewer: Jay C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was just a mere upsell by the sales staff at Salesforce. We all know Salesforce it is a cut throat environment and it was a case of account executives looking for an easy upsell for their team's quota relief. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros I like the fact that Salesforce is now in the field service industry with Field Service Lightning. This essentially means that Salesforce is no longer stuck within the four walls of the office and now has endless reach to all technicians in the field. #### Cons I strongly dislike that FSL's "Out of the Box" and extremely generic. There is little to know industry specific aspects associated with the software and there's a myriad of other SaaS softwares that are industry specific. FSL is not a one size fits all platform. --- ### Salesforce - Good Option if you take the time to learn it - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Field Service Lightning allows me to stay organized and keep everything in one portal, including important documents, interactions with clients, statuses, and progresses and boards #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros There are a lot of different useful features for this product #### Cons Some of the features are not as user friendly as I would like --- ### Meets expectations - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. All our accounts and data are overall less overwhelming to manage #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Their sales management and tracking interface helps our business easily manage all customer accounts #### Cons I wish customer support was more accessible. We have emailed and called, and their response time is always slow. --- ### Good software, but not for everyone - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It’s definitely leagues beyond paper work orders. Streamlines the process of adding parts, making notes, capturing signatures, etc. #### Cons It’s a catch-all solution in a world of very individual businesses. For some, I’m sure this software is exactly the ticket, but for a specialized service department working as a relatively small wing of a large business, this software can bring more headaches than solutions. Salesforce is great for the sales team and the account managers, but for the technicians, not so much. --- ### FSL looks and feels nice, brings Salesforce into the modern-looking age. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is a great addition to Salesforce, I only wish it had been sooner. We already had half our implementation done when they rolled this out, and I have a feeling some newer will be available before we finish FSL, too! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The flexibility of the tool in the design aspect. You have so much more leeway when building out your apps that it makes the user experience that much better. #### Cons The data is a problem, many of our data tools cannot leverage API's to draw the data out, so we must extract it into a third party data container to import it into our BI platform. --- ### Absolutely love it - Overall rating: 5/5 - Reviewer: Anita M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This was a ground changing software in my small company. It made our business processes faster and more efficient. #### Cons No cons whatsoever. I am a daily user and would recommend it to everyone. --- ### Best software I have used to submit timesheets - Overall rating: 5/5 - Reviewer: Davesh M. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have realized the benefit of being able to submit my timesheet with ease every week, without mistakes and have never have had a holdup with the payroll division. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Ease to submit timesheet, all options and stage that the timesheet is in are clear and it is tough to submit a timesheet in error #### Cons The GUI could be refreshed to be a little more modern, the theme is a little outdated and is basically an eye store. --- ### field service - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used other for less than 6 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros able to get to know the customer well on a different level #### Cons a lot of service errors and can be very slow --- ### Extrem schlechte Entwicklung - Overall rating: 1/5 - Reviewer: Kay B. - Verified reviewer: Yes - Industry: Machinery - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Ich frage mich, wie man so etwas zur Benutzung freigeben kann. Nach dem Absturz muss die App neu installiert werden, alle eingegebenen Daten sind dann verschwunden und müssen erneut eingegeben werden. Zur Synchronisation benötigt man eine extrem schnelle Internetverbindung, sonst dauert die Synchronisation ewig. Wer sich als Unternehmen überlegt, diese App zu nutzen, sollte sich lieber vorher die Lösungen von kompetenteren Entwicklern ansehen. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Leider gibt es nichts positives über diese App zu berichten. #### Cons Stürzt ständig ab und ist wohl in der Bedienung die mit Abstand schlechteste App, die ich je gesehen habe. Völlig überlagerte und unübersichtliche Menu-Führung --- ### Salesforce Field Service excellent Customer Support for Business and value for money - Overall rating: 5/5 - Reviewer: Dionne Joy M. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Salesforce has been amazing, the ability to connect with everyone. Excellent customer support for business and provide value for money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Salesforce is great for customer support, easy to use and provide updates and improvements. Great value for money for business, provides invoice and estimate also fix bugs and issues. #### Cons My least like was the learning stage, Salesforce is super excellent for customer support and easy to use for everyone. providing great invoicing. --- ### Easy to use and deploy across multiple teams! - Overall rating: 5/5 - Reviewer: Lance L. - Verified reviewer: Yes - Industry: Internet - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good! Easy to use across all departments and outstandingly easy to deploy across teams as a whole #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super easy to use. Great value for the money and allows multiple teams to collaborate. Can be buggy at times but never dead in the water. #### Cons Sometimes the amount of updates needed for our techs is a bit overwhelming. They are easily frustrated --- ### Great platform for field management and customer connection - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Capital Markets - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros One platform for employee productivity, field management and customer info management. Also able to download data into spreadsheet #### Cons Lack of full training and ability to generate analysis using AI. The price is but expensive as well --- ### The Best Field Service Platform - Overall rating: 5/5 - Reviewer: Balamurugan P. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered I have a total of 2.5 years experience in Salesforce Field Service #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Salesforce FSL helps our team to provide solution for end customers with its AI driven scheduling & Optimization. Further, it helps to track the work orders by using service reports. Overall I like the Mobile app since its really helps the technicians to track their orders. #### Cons Sometimes the mobile app crashers and it affects the technicians to complete their orders on time. #### Reasons for choosing Salesforce Field Service Because of less pricing and AI driven features we choose Salesforce FSL --- ### Great software - Overall rating: 5/5 - Reviewer: Rashvinder S. - Verified reviewer: Yes - Industry: Accounting - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved when I could find all the history for transaction at one place and can find so many different ways like phone number, name etc.. #### Cons i can not think of anything about least favorite feature. --- ### Saleforce field services is a good software and enables one to save time cost and schedule their work effectively , its the best app. - Overall rating: 4/5 - Reviewer: Cherryl N. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Saleforce field service has made it easier with my work i am able to schedule work and appointments well generally it has saved alot of time for me and cost #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It has alot of features that are helpful to me and also there analytics and reportings. #### Cons Performance issue and subscription plan is alittle bit to high --- ### Smart & efficient tool for technicians on the field - Overall rating: 5/5 - Reviewer: Gabriel A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Used to assign tasks/appointments for technicians on the road #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very intelligent & efficience task distribution system based on availability, skills, inventory, location, etc. #### Cons It can be challenging to manage people calling sick last-minute --- ### Awesome system to consider to use - Overall rating: 5/5 - Reviewer: Tanisha Y. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered I believe that the overall experince is great and it is helpful and it always me to find and get the information i need to properly complete my assignments from my company everyday #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I allows me to track and report on the different pts we have and there accounts .It is super helpful and very useful #### Cons I have no Cons at this time I am enjoying using the system and appreciate what has been created. --- ### Love this! - Overall rating: 5/5 - Reviewer: ASHLEY V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, i enjoy using Salesforce Field services in my company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I enjoyed using this platform in my business. #### Cons The price was higher than other platforms. --- ### Scaling with Salesforce Field Service - Overall rating: 4/5 - Reviewer: Drew W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall the experience is positive and we believe it will have a significant impact on our business. This includes our ability to increase service revenue through multi-trip work orders, and cut costs with tighter management of our inventory. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Field service allows us to update our inventory as it is used in the field, while also allowing us to track and bill for work orders with multiple site visits, and/or complicated multi-step solutions. Additionally, it allows us to visually track the schedules of more technicians while allowing us to set standards for our management team as it relates to fulfillment and billing. #### Cons As with all things salesforce, it is not simple to understand out of the box. May items are customized, and these are natural adjustments to the users. The implementing company you partner with is critical to getting things off the ground. It also requires at least one individual who is confident enough to tinker in the software and mobile application as small issues arise during implementation. #### Reasons for choosing Salesforce Field Service Keeping it simple for our team and limiting the number of products our people have to interact with on a given day. --- ### One-Step solution - Overall rating: 4/5 - Reviewer: Venkanna S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered Perfect app for a sales team to store data , follow-up , manage and save time. self enhance and used to increase statistics of management and the best thing is it is cost effective as if we want to run our own software, we need to focus on many things like infrastructure, software developer team and a separate wing for the team to handle the software and security issues. This is the one step solution for all the problems for any kind of organization. I particularly recommend for small and medium scale organizations to use this app which helps them economically and mentally also #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like many features in this app. 1. The first thing I want to address here is about its security. This app carries customer data base which is confidential and we can trust this app very much. 2. We can follow-up very efficiently. Set up reminders and even we can send quotations, we can manage every activity in this app 3. Record every activity and calculate our daily, monthly and yearly performance which not only helps the management , but also helps in our personal growth in the channel. #### Cons To me this is the perfect app and I don't have any complaints regarding this app . --- ### SF Field Service use - Overall rating: 4/5 - Reviewer: Christopher C. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Positive thus far. Needs more customization but positive #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Platform to support our team interactively #### Cons Presentation could be better on the gantt #### Reasons for choosing Salesforce Field Service Support and customizable options available #### Reasons for switching to Salesforce Field Service Did not allow robust performance for ops needs --- ### BEWARE, This is not a stand alone product, it was developed to enhance Salesforce - Overall rating: 1/5 - Reviewer: Jerry A. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used other for less than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. IT DOESN'T WORK . After countless meetings with Salesforce and the implementation team, they have admitted that it does not work as we were promised it would. But, they have an iron clad contract that does state that it doesn't matter if it works or not, you must pay. We have now been sent to collections. Their best offer for resolving the problem, was to offer us "Premier Service", which means someone will call you back with in an hour. Since regular service means they never call back, it might be worth something, but not for a program that doesn't work #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The sales and marketing team promised that this software would solve all of our issues and problems. #### Cons We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product. It is so complicated, the interface programmers have never been able to create and dispatch a work order using this product. #### Reasons for choosing Salesforce Field Service Excellent false advertising by sales executives who are not held accountable for any false promises they make, regardless of the supporting documentation. #### Reasons for switching to Salesforce Field Service We were looking for more customization and reporting --- ### Great Field Service Product with a lot of depth - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have a large field presence and FSL is vital to our business in scheduling and collecting info from the field #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I self-implemented so the ability to quickly extend the package with flows was great #### Cons It took Salesforce awhile after acquisition to turn this into a real product, but it is rather impressive now #### Reasons for switching to Salesforce Field Service Native Salesforce and access to standard objects ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/field-service-lightning-profile/reviews/?page=2) --- Salesforce Field Service Reviews, Pros and Cons - 2026 Software Advice