Field Squared Software


 

Field Squared is an integrated Field Service solution that can be accessed via the web and on most mobile devices. It’s suited for organizations in a variety of industries, such as construction, electrical, transportation, and more.

Field Squared uses the current location of technicians, traffic conditions, and the customer’s address to estimate arrivals based on the most efficient route. The system sends automated emails to customers, as well as dispatchers, when a tech is en route. Technicians have access to customers’ previous paperwork through their mobile device, and they can create work orders and track them to completion in the field. Field Squared allows users to take photos on site and add markups and sketches that can instantly be shared with the team to attach to work orders, tasks, and assets. Mileage reporting calculates drive time and can be customized by driver, customer, asset, or job.

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

4 Reviews of Field Squared

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Justin from Roof Rx
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Field Squared Gets the Job Done

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

As a dispatch console, which is what our company uses for, Field Squared gets the job done sufficiently. It's customizable and gives you a lot of visibility at one time, which is necessary when you're working with a high volume of dispatches in a high demand field. Works seamlessly with Salesforce as well.

Pros

The customization options given are great and the auto-route feature is a nice touch. They also have a very responsive support team and being able to chat with them right from inside the web app is great.

Cons

Sometimes things can malfunction or break and it can take quite a long time for it to get fixed (our company logo inside the forms generated from the app has been broken for months).

Advice to Others

For dispatching purposes, this is one of the best options out there.

Review Source: Capterra

  Response: Field Squared, Field Squared

Date: December 2016

December 2016

 

Hi Justin - we didn't know your logo was broken in the PDF output and we don't see any active support tickets on that issue. We'll create one now for you and follow up with your customer service lead.

 

Kelly from Roof Rx
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Several glitch issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like the program, however, the ease of use can be frustrating. It seems that the schedule view has a different glitch almost weekly. So if you would like to view the calendar for more than one technician at a time it is very difficult due to how much that particular view glitches.

Review Source: Capterra
 

Jessica from Roof Rx
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Service App

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Field Squared has come a long way from when they first developed their web and mobile apps. They have increased their offering of customization settings quite a bit over the last year. This app works well for scheduling field service team members and collecting data real time.

Pros

The forms can map back from the mobile app to the integration in Salesforce in real time

Cons

There is a timezone issue based on the location you are physically when you schedule a job vs. the time it displays based on the timezone you are in (PST vs EST)

Review Source: Capterra
 

Tom from Tru Check Services

May 2015

May 2015

Nice web based solution helps with back-office to field issues

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We like the idea of a web based system, as we don't want to invest any more into IT hardware, maintenance, etc... Field Squared allowed us to basically put a mobile interface to our SAP & GIS systems, and most importantly, gave us the ability to push data (mostly completed work orders and some photos) directly back into these systems.

We spend much of our time in the field, especially working rural utilities and the ability to work with digital forms, even when out of cellular coverage is a great benefit. We get our field data quickly AND with less errors. I recommend this product and company.

Review Source: Capterra