FieldAware software


FieldAware is a field management solution developed to manage every facet of the service delivery process. It allows users to manage service requests, scheduling, dispatching, customer relationships, invoicing and reporting, streamlining the entire process while increasing productivity and customer satisfaction.

As a SaaS solution, FieldAware can be accessed from anywhere, at any time. It is suited for multiple industry verticals including HVAC, electrical, plumbing, pest control, property management and more.

With FieldAware, owners can view invoice totals in real-time, as well as service costs versus revenue. Service managers have the ability to see all active jobs at a glance while also monitoring the staff productivity in the office and in the field.

Schedulers and dispatchers can view staff and job status in real-time using FieldAware's functionality to distribute work orders electronically and drag-and-drop tasks into the schedule.

Using their smartphones, field workers can instantly access job assignments with related tasks and required parts, as well as GPS mapping to each job.

Finally, the accounts manager can import finished jobs directly into the company accounting solution, validate time sheets electronically and easily and quickly invoice customers.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

42 Reviews of FieldAware

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  • Verified Reviewer

    Number of employees: 11-50 employees

    May 2018

    Not For Everyone - But They'll Swear It Is

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We did not benefit from it.

    Pros

    I loved the sales pitch. That's where my interest ended. We ended up paying into the triple-zeros for our "trial" period, which is fine, if it would have delivered as promised. They were very friendly, and they do a great job on presentation. I'm sure that their software would work nicely for a company who didn't have customers with guidelines on how they want their deliverables or for a company who was just using it for dispatch or internal purposes.

    Cons

    Everything we tried to explain about our company ended up with their sales department telling us how WE could change to fit the software, not how we could use the software to make our lives easier. We wasted countless hours of payroll time and company resources to find out that there's absolutely no reason a company in our industry would use this software. But even as we canceled and stopped taking their calls, they swore up and down that if we would just give them a chance (that we more than generously did), they'd make it work for us. After spending all the time and money, we still get sales calls from their team, who act unaware that we were ever customers, and who will tell us about the amazing trial offer. They're pretty unaware for having the word "Aware" in the title of their application. They thought we should recruit our customers to accept their style of deliverable, regardless that we have contracts that stipulate how our deliverables are presented. Bottom line is that this software will only work if you are using it with internal customers who are all ready to adopt their way of thinking. You can't get them to understand that there are contracts with big companies who want things done a specific way because the Field Aware team thinks that their customer is always wrong. It's expensive and doesn't work for our industry.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    Fieldaware has nearly killed my business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Theoretically, Fieldaware would save time, and money, if it is working properly.
    When it is functioning properly, Fieldaware is easily searchable; real time; shareable; and great for dispatching a medium to large crew.

    Cons

    Constant issues, sometimes taking weeks to have resolved. For instance, last month many of our jobs were vanishing without a trace. This month only the lead technician can 'see' the job. Any other crew members must be notified by other means that they have a posting.
    We have had the equivalent of one staff member designated solely to overcoming Fieldaware issues.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Hope from Diamond Asphalt

    April 2018

    A field service software with a a large capacity for customization

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great looking User Interface. An extensive capability for options to customize. Overall a highly adaptable scheduling software.

    Cons

    We had some issues with the field crew syncing correctly. At times the program would glitch and close out. Would like to have seen a bit better of a layout on the main dashboard for viewing jobs in the que.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Chris from Etron Solutions

    March 2018

    They are an all in one solution for small to medium service industry businesses.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    They are an all in one solution for small to medium service industry businesses.

    Pros

    Dispatch board is great, easy use. Very little training needed to use the product. Easy to see on the screen. The mobile app is very user friendly and works good. The price book is very easy to set up.

    Cons

    This product is great for dispatch, but for invoicing it has flaws. I talked to them for help on invoicing and payments and they claimed that their product isn't made for that. But if you look on their website, they claim to have the best thing since sliced bread.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Diane from small business

    February 2018

    There could be some changes they need to make as other software is easier to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is a good Scheduling program. - easy to use in the mobile app. Gives us the ability to access all documents

    Cons

    I think they are charging too much for multiple users . I don't like that you can't delete things after they are created by mistake. Customer service is not consistent on there advise. Setting up the software to track key customer information is difficult, and report design is very limited.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Chris from Aegis Energy Services

    December 2017

    Smooth Scheduling with excellent features

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Smooth scheduling Up to the minute information Happy Technicians with efficient days

    Pros

    Before working with Field Aware my company suffered from numerous scheduling issues as well as a huge issue with our technicians ability to communicate with home base effectively. With Field Aware we not get up to the minute information through syncing as well as the ability to create effective schedules for our team and maximize their work days

    Cons

    The ability to customize is extremely limited. My company loves to put our own spin on software and unfortunately Field Aware does not allow us much control. While this is a negative the amount of features that exist in the base version is more than enough to meet our needs

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Shelley from Hydramet

    Specialty: Industrial Equipment

    Number of employees: 201-500 employees

    August 2017

    until recent we've had no support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    unfortunately it doesn't help us do what we would like to do with the report side

    Pros

    Concept is good ease of access, app appears user friendly for the technicians. requires big changes

    Cons

    • Reports are not very readable
    • Appear too condensed
    • Hard to decipher headings from reports.
    • The name of the Task needs to perhaps be a different font to the description
    Logo appearing Blurry
    The reports are printing out with half the task on one page and half the task on another when there are attachments; we need our reports to be more streamlined and clearer for our clients to read. There are too many dark lines, box lines and shaded areas in the reports. Will there be an option for print preview. we don’t have the option to delete a task. How can we or FieldAware staff set up an automatically generated notification email being sent to the administrators (office based) that notifies us when a job has been closed out on the field? There is nothing to advise a job has been completed and ready for invoicing and reporting. When a Job is Completed in the Field it will be synced back to office, but there is no notification feature. Where do you see Add Fields? Additional Fields are Custom Fields which I outlined above. If you are on a Page and see Additional Fields with a White Plus inside a Green Circle, click the Circle to show you all available Additional Fields which can be added to that page. You may not want some Additional Fields to appear for example. What I’m chasing is an area that doesn’t show up on the report where both myself and the techs can write information that is specifically for the tech and the office not the customer. The device fonts don’t appear to be universal either, when I try to change detail in PDF it states the current font is not available. Can you advise on how this can be amended? As the reports don’t look professional with different fonts now.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Amy from K & E Flatwork

    July 2017

    Need to have access to delete customer and other things.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Once set up it is easy to use. Easy to enter my jobs I need to. Easy finding the jobs after I enter them.

    Cons

    We need to be able to delete customers and delete other functions. Either that or have an archive section for them.

    Review Source: Capterra
  • Chris from Aegis Energy Services

    Number of employees: 51-200 employees

    June 2017

    Technician feedback immediately in your hands

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Faster feedback in the digital age

    Pros

    Field Aware allows for our technicians to quickly relay their feedback to the home office. With the ability to quickly read and reply to their comments the overall efficiency of our service office is greatly improved

    Cons

    At times it can be unreliable. It also requires a high level of user intelligence. With proper training though these hurdles can be overcome

    Review Source: Capterra
  • Ben from 1 Hour Drain

    Number of employees: 11-50 employees

    June 2017

    This software has allowed our company to automate all of our process with ease

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Its very easy to use both in the office and the field. Training time is very low for my techs. Not too many bugs. The mobile app is super easy to navigate and use

    Cons

    The mobile web software is not 100% workable in all browsers. This is the only area that needs work. If I am away from my laptop and trying to schedule work for my techs after hours it is not easy for me to use my phone or ipad

    Review Source: Capterra
  • Heather from Allied Glass

    Specialty: Manufacturing

    Number of employees: 11-50 employees

    May 2017

    Bringing it all together!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Excellent organization of jobs, scheduling, invoicing, reporting. We don't need to look anywhere else for all the information and services we require to run our business with efficiency and productivity. Easy to use, great tech support and always improving with updates and new features. This software has closed all the gaps and brought techs in the field and office staff together on the same page. I highly recommend FieldAware.

  • Keith from K&E Flatwork

    Number of employees: 51-200 employees

    February 2017

    customer service and customization!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    At K&E Flatwork we are the largest residential flatwork company in the KC Metro area, and we have a growing commercial presence as well. We use FieldAware to schedule all of our jobs. The desktop web-based app allows me to create and change plans as needed. And the mobile app keep our crew leaders informed about job schedules, addresses, contacts, etc. and allows them to access plans as well as builder and city specs. Finally our accounting office uses the completed job reports to help them bill accurately. FieldAware has been an extremely stable and reliable platform for us, functioning without fail and providing good standard features. But I am particularly happy with the ability to customize fields. this allows us to use fieldaware for needs that may be specific to our industry or our company. Finally, I take advantage of the technical support line -- real live people! -- about once per month. I get quick, clear responses from friendly experts. Recommended!

    Pros

    Customizable. Stable. Great customer service.

    Cons

    I'd like more options to control reports and filters.

    Review Source: Capterra
  • Sean from Blacks Chimney and Fireplace

    Specialty: Property Maintenance

    Number of employees: 11-50 employees

    February 2017

    LISTEN TO THESE REVIEWS!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Starts off strong with sales and customer service. Once you actually get past the learning the complicated method to using the program and actually find out all the glitches, they no longer want to respond. Typical response you start getting is "unable to duplicate". My review is almost EXACTLY like all the other ones. Add a user? price goes up. (understandable) delete a user? price doesn't go down. Didn't realize that's what the contract meant? no problem, you can just keep paying for it because it auto renews.

  • Anna from Dog Pros

    Specialty: Other

    Number of employees: 2-10 employees

    January 2017

    Anna from Dog Pros

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    They charge an outrageous amount of money compared to similar products that are far better. My Customer Service rep spent hours on the phone with their techs and none of the problems were ever fixed. In fact, every time they would try to "fix" something, it got worse. They never delivered what was asked of them. When I tried to break the contract, because I was not receiving what was promised, the threatened to sue me! I wasted THOUSANDS of dollars. They are terrible people.

    Pros

    Nothing.

    Cons

    Terrible customer service. Once you sign the contract, they don't care about you anymore.

  • James from Powerhouse Paving

    Specialty: Construction

    Number of employees: 51-200 employees

    January 2017

    promises promises - undelivered

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    They were able to present what appeared to be a fully functional and stable application. When we presented our needs in detail many times over, they agreed they could handle them in the end, they were unstable and unable to deliver. Pointing to the statement of work every time they denied their responsibilities, make sure your statement of work with them is a recreation of everything you need in the most minute and obvious detail or you will go for a similar very expensive ride.

    Cons

    They were unable to execute a working product to meet the agreements we had

  • Joyce from FieldAware

    Specialty: Information Technology

    Number of employees: 51-200 employees

    October 2016

    Innovative and easy-to-use mobile

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our technicians love this product and it saves the office time.

    Pros

    Native app that works without internet or cellular connections

  • Brian from 5-Star Refrigeration and Air Conditioning

    Number of employees: 51-200 employees

    October 2016

    Field tech perspective. Limited functionality very quirky.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    When we first implemented this program we discovered very quickly how limited this program is. Poor integration options. Not modeled to improve field performance in ways you might expect from typical service management software. Mostly just a fancy way to dispatch calls. You can only see 10 previous calls in the history. Syncing is disasterous and cumbersome. It takes a long time between functions to sync which can frustrate a busy facilities manager or store owner trying to get back to work. No internal integration. Information entered into one section of the system does not populate to other parts of the system where it would be helpful. This software is very frustrating to both field and office personnel. From a service tech perspective this program is a hinderance to customer response times and satisfaction.

    Pros

    It can be deleted.

    Cons

    It is nothing like presented.

    Review Source: Capterra
  • Ben from Beta Solutions Ltd

    Number of employees: 51-200 employees

    September 2016

    Has this company closed down? No answer from Tech Support, Sales or Accounts....

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This has gone from bad to worse. Nobody returning phone calls, emails etc. I have even called the Sales dept and can't get through to them either.

    Pros

    .

    Cons

    .

    Review Source: Capterra
  • BILL from Ike's Air and Heat

    Specialty: Construction

    July 2016

    Meh...I have moved on to another vendor

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This product is great for dispatch, but for invoicing it has flaws. I talked to them for help on invoicing and payments and they claimed that their product isn't made for that. But if you look on their website, they claim to have the best thing since sliced bread.

    Cons

    If you look on their website and talk to them, they will sell you the world. The invoicing is pathetic on this software. That's why I left.

  • Thomas from Comfort Control

    Specialty: HVAC

    July 2016

    Very Basic and not for me.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Dispatch board is great, easy use. Very little training needed to use the product. Easy to see on the screen. The mobile app is very user friendly and works good. The price book is very easy to set up.

    Cons

    Reporting is very limited, Customer service is quite bad.

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