FieldAware Software
FieldAware is a field management solution developed to manage every facet of the service delivery process. It allows users to manage service requests, scheduling, dispatching, customer relationships, invoicing and reporting, streamlining the entire process while increasing productivity and customer satisfaction.
As a SaaS solution, FieldAware can be accessed from anywhere, at any time. It is suited for multiple industry verticals including HVAC, electrical, plumbing, pest control, property management and more.
With FieldAware, owners can view invoice totals in real-time, as well as service costs versus revenue. Service managers have the ability to see all active jobs at a glance while also monitoring the staff productivity in the office and in the field.
Schedulers and dispatchers can view staff and job status in real-time using FieldAware's functionality to distribute work orders electronically and drag-and-drop tasks into the schedule.
Using their smartphones, field workers can instantly access job assignments with related tasks and required parts, as well as GPS mapping to each job.
Finally, the accounts manager can import finished jobs directly into the company accounting solution, validate time sheets electronically and easily and quickly invoice customers.
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Work Order -
At-a-Glance Dashboard -
GUI Scheduler -
Customer Management -
iPhone/Android Mobile Apps -
Customizable reporting
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)
35 Reviews of FieldAware
Shelley from Hydramet
Specialty: Industrial Equipment
Employees number: 201-500 employees
August 2017
August 2017
until recent we've had no support
unfortunately it doesn't help us do what we would like to do with the report side
Pros
Concept is good ease of access, app appears user friendly for the technicians. requires big changes
Cons
• Reports are not very readable
• Appear too condensed
• Hard to decipher headings from reports.
• The name of the Task needs to perhaps be a different font to the description
Logo appearing Blurry
The reports are printing out with half the task on one page and half the task on another when there are attachments; we need our reports to be more streamlined and clearer for our clients to read. There are too many dark lines, box lines and shaded areas in the reports. Will there be an option for print preview. we don’t have the option to delete a task. How can we or FieldAware staff set up an automatically generated notification email being sent to the administrators (office based) that notifies us when a job has been closed out on the field? There is nothing to advise a job has been completed and ready for invoicing and reporting. When a Job is Completed in the Field it will be synced back to office, but there is no notification feature. Where do you see Add Fields? Additional Fields are Custom Fields which I outlined above. If you are on a Page and see Additional Fields with a White Plus inside a Green Circle, click the Circle to show you all available Additional Fields which can be added to that page. You may not want some Additional Fields to appear for example. What I’m chasing is an area that doesn’t show up on the report where both myself and the techs can write information that is specifically for the tech and the office not the customer. The device fonts don’t appear to be universal either, when I try to change detail in PDF it states the current font is not available. Can you advise on how this can be amended? As the reports don’t look professional with different fonts now.
Heather from Allied Glass
Specialty: Manufacturing
Employees number: 11-50 employees
May 2017
May 2017
Bringing it all together!
Pros
Excellent organization of jobs, scheduling, invoicing, reporting. We don't need to look anywhere else for all the information and services we require to run our business with efficiency and productivity. Easy to use, great tech support and always improving with updates and new features. This software has closed all the gaps and brought techs in the field and office staff together on the same page. I highly recommend FieldAware.
Sean from Blacks Chimney and Fireplace
Specialty: Property Maintenance
Employees number: 11-50 employees
February 2017
February 2017
LISTEN TO THESE REVIEWS!
Starts off strong with sales and customer service. Once you actually get past the learning the complicated method to using the program and actually find out all the glitches, they no longer want to respond. Typical response you start getting is "unable to duplicate". My review is almost EXACTLY like all the other ones. Add a user? price goes up. (understandable) delete a user? price doesn't go down. Didn't realize that's what the contract meant? no problem, you can just keep paying for it because it auto renews.
Advice to Others
DO NOT PURCHASE. Could not advise against it strong enough. There are many better programs for less money.
Anna from Dog Pros
Specialty: Other
Employees number: 2-10 employees
January 2017
January 2017
Anna from Dog Pros
They charge an outrageous amount of money compared to similar products that are far better. My Customer Service rep spent hours on the phone with their techs and none of the problems were ever fixed. In fact, every time they would try to "fix" something, it got worse. They never delivered what was asked of them. When I tried to break the contract, because I was not receiving what was promised, the threatened to sue me! I wasted THOUSANDS of dollars. They are terrible people.
Pros
Nothing.
Cons
Terrible customer service. Once you sign the contract, they don't care about you anymore.
Advice to Others
Do not use this product if you own a small business. They do not care about you.
James from Powerhouse Paving
Specialty: Construction
Employees number: 51-200 employees
January 2017
January 2017
promises promises - undelivered
They were able to present what appeared to be a fully functional and stable application. When we presented our needs in detail many times over, they agreed they could handle them in the end, they were unstable and unable to deliver. Pointing to the statement of work every time they denied their responsibilities, make sure your statement of work with them is a recreation of everything you need in the most minute and obvious detail or you will go for a similar very expensive ride.
Cons
They were unable to execute a working product to meet the agreements we had
Advice to Others
Move on.
Joyce from FieldAware
Specialty: Information Technology
Employees number: 51-200 employees
October 2016
October 2016
Innovative and easy-to-use mobile
Our technicians love this product and it saves the office time.
Pros
Native app that works without internet or cellular connections
BILL from Ike's Air and Heat
Specialty: Construction
July 2016
July 2016
Meh...I have moved on to another vendor
Likes Best
This product is great for dispatch, but for invoicing it has flaws. I talked to them for help on invoicing and payments and they claimed that their product isn't made for that. But if you look on their website, they claim to have the best thing since sliced bread.
Likes Least
If you look on their website and talk to them, they will sell you the world. The invoicing is pathetic on this software. That's why I left.
Recommendations
Do your homework and visit multiple vendors. And ask them to break down the claims on their advertising. Make sure that product does what they claim
Thomas from Comfort Control
Specialty: HVAC
July 2016
July 2016
Very Basic and not for me.
Likes Best
Dispatch board is great, easy use. Very little training needed to use the product. Easy to see on the screen. The mobile app is very user friendly and works good. The price book is very easy to set up.
Likes Least
Reporting is very limited, Customer service is quite bad.
Recommendations
Look at other software before purchasing this one.
Craig from Elite
Specialty: Other services
June 2016
June 2016
Used to be amazing ... now there are more problems every release
Likes Best
They are an all in one solution for small to medium service industry businesses.
Likes Least
Too many problems. When I started using this software 3 years ago, they were great. The only issues for the first 2 years were the omission of a couple of key features; they did however listen to the customer needs and start to put those features in the software. They even kept you updated on the process of those features. Then I'm not really sure what happened ... they started making changes to things that worked perfectly fine, and you will rarely see any feature you request ever even considered. Whit them changing things; that would be fine, except, when they change them, they don't work! I have had more support issues in the last 5 months then I did in the first 21 years multiplied by 2. And I am not talking about small inconveniences either; 3 days now my system has been down (COMPLETELY) for up to 4 1/2 hours! And they don't seem to care either. And when I say that I wasn't talking about small inconveniences ... that doesn't mean they don't have them! There are sooo many things that we just figure ways to work around on our own that we shouldn't have to. The support staff can basically do nothing if you don't have 3-5 jobs that you didn't make any changes to, as examples; as well as multiple screenshots from a mobile device. All in all ... I am really pissed that the last 3 years of my documents are tied up on their server ... if it weren't for the PIA of migrating past invoices, photos, paperwork, and EVERYTHING else ... I would have already stopped using them.
Recommendations
Make sure that you evaluate if the company running the software is a startup. I have used 2 of these types of software now, both were new when I began with them. Both of them either sold, or partnered with a different company once they began to grow; for money of course. And it became very clear that they were there to just make money at that point, because they both stopped having any kind of quality service, and even though the software looked "shinny-er" , it performed very poorly.
Steve from Reynolds Machinery
Specialty: Manufacturing
March 2015
March 2015
Fieldaware is easy to use
Likes Best
We've been a happy Fieldaware user since 2012. It's easy to use, especially for the remote users, and adaptation for our technicians was a snap. Fieldaware is virtually "bugless" and new releases are filled with enhancements. The best software feature is the tight link between customers and assets (serialized machines in our case). Fieldaware as a company has some of the best tech support and documentation I've ever experienced.
Likes Least
Fieldaware's reporting features are limited but I'm told a new report writer is coming soon. Also, they consider timekeeping for a "crew" (only one crew member can log time for all members) as a benefit, but we feel it's restrictive and cumbersome.
Recommendations
I highly recommend a cloud based system to eliminate software updates on multiple devices. Asset serial number tracking and history is a must and so is a calendar view tech's status and scheduled jobs. I also recommend signature capture on the remote devices.
Daniel from Coffee and Tea Solutions
Specialty: Commercial Equipment
November 2014
November 2014
One of the game changers in my business
Likes Best
I like the professionalism offered by every individual in FieldAware, be it the sales person, the on-board rep that works with you personally until everything is set just right, and last but not least, the tech support team is what I like best from FieldAware.
Likes Least
Nothing. They have worked with me every step of the way until I reach my goal. Be it a problem that needs to be fixed or a feature request.
Recommendations
Every business has a slightly different way of doing things and my recommendation is to keep your mind open to new ideas. FieldAware at first may not do the things your way (don't get me wrong, FieldAware is very customizable), but what I have learned during the years that I have been using FieldAware is that the system is set up to work in the most efficient way. Try to incorporate some of FieldAware ways into your business and trust me, you will be better off.
Tammy from Southern Comfort A/C and Heating, Inc.
Specialty: HVAC
October 2014
October 2014
It works well
Likes Best
I like the accessibility of it and the Customer Support staff. The software is in constant upgrade, which can cause issues to arise, but the Customer Support team is phenomenal. They address any issues that come up quickly and efficiently, even the ones I cause myself.
Likes Least
I would like it better if the layout format of the quotes, jobs, and invoices could be customized to a greater degree so that I could determine the text that is permanently on every form.
Recommendations
I looked at several options for scheduling software, from purchasing software that would be server-based to other cloud versions, and I felt this one had the best options. I didn't have to pay an exorbitant amount to purchase it, a separate amount for tech support, and or a separate amount for every update. I pay a monthly fee that includes all aspects of the software and the services of the provider.
Richard from JVS Garage Door
Specialty: Maintenance / Field Service
July 2014
July 2014
Product was completely misleading
Likes Best
Nothing.
Likes Least
The program did not work with our company. It did not do what they claimed it did. It doesn't integrate with QuickBooks. It's not user-friendly.
Recommendations
Look elsewhere. There are other programs out there that are way better. Just look around and price things out. Try and get a free trial of something.
Jason from Cross Group
November 2011
November 2011
Cross Technical Solutions is a specialist refrigeration and air conditioning contractor to the pharmaceutical sector. We have 7 engineers in the field who divide their time between preventative maintenance and reactive service calls. We wanted a field service automation system that was proven in the field, would work regardless of connectivity, and would allow us to adapt our work order to suit individual client needs without having to wait for FieldAware development to make any change we might require.
FieldAware ticked all the boxes. We had a trial basis with the system for 2 weeks before we decided to proceed. FieldAware assisted us with inputting all our data into the system, and with online training we were up and fully functioning within a week. The system has been everything we hoped it would be. It has allowed us to make informed decisions around our service business. I would have absolutely no hesitation in recommending FieldAware to another service company.
Amy from K & E Flatwork
July 2017
July 2017
Need to have access to delete customer and other things.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Once set up it is easy to use. Easy to enter my jobs I need to. Easy finding the jobs after I enter them.
Cons
We need to be able to delete customers and delete other functions. Either that or have an archive section for them.
Chris from Aegis Energy Services
Employees number: 51-200 employees
June 2017
June 2017
Technician feedback immediately in your hands
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Faster feedback in the digital age
Pros
Field Aware allows for our technicians to quickly relay their feedback to the home office. With the ability to quickly read and reply to their comments the overall efficiency of our service office is greatly improved
Cons
At times it can be unreliable. It also requires a high level of user intelligence. With proper training though these hurdles can be overcome
Ben from 1 Hour Drain
Employees number: 11-50 employees
June 2017
June 2017
This software has allowed our company to automate all of our process with ease
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Its very easy to use both in the office and the field. Training time is very low for my techs. Not too many bugs. The mobile app is super easy to navigate and use
Cons
The mobile web software is not 100% workable in all browsers. This is the only area that needs work. If I am away from my laptop and trying to schedule work for my techs after hours it is not easy for me to use my phone or ipad
Keith from K&E Flatwork
Employees number: 51-200 employees
February 2017
February 2017
customer service and customization!
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
At K&E Flatwork we are the largest residential flatwork company in the KC Metro area, and we have a growing commercial presence as well. We use FieldAware to schedule all of our jobs. The desktop web-based app allows me to create and change plans as needed. And the mobile app keep our crew leaders informed about job schedules, addresses, contacts, etc. and allows them to access plans as well as builder and city specs. Finally our accounting office uses the completed job reports to help them bill accurately.
FieldAware has been an extremely stable and reliable platform for us, functioning without fail and providing good standard features. But I am particularly happy with the ability to customize fields. this allows us to use fieldaware for needs that may be specific to our industry or our company.
Finally, I take advantage of the technical support line -- real live people! -- about once per month. I get quick, clear responses from friendly experts.
Recommended!
Pros
Customizable. Stable. Great customer service.
Cons
I'd like more options to control reports and filters.
Brian from 5-Star Refrigeration and Air Conditioning
Employees number: 51-200 employees
October 2016
October 2016
Field tech perspective. Limited functionality very quirky.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
When we first implemented this program we discovered very quickly how limited this program is. Poor integration options. Not modeled to improve field performance in ways you might expect from typical service management software. Mostly just a fancy way to dispatch calls. You can only see 10 previous calls in the history. Syncing is disasterous and cumbersome. It takes a long time between functions to sync which can frustrate a busy facilities manager or store owner trying to get back to work. No internal integration. Information entered into one section of the system does not populate to other parts of the system where it would be helpful. This software is very frustrating to both field and office personnel. From a service tech perspective this program is a hinderance to customer response times and satisfaction.
Pros
It can be deleted.
Cons
It is nothing like presented.
Advice to Others
Encourage all medium/large scale service organizations to consider all options and make sure you are getting what you want out of the program.
Ben from Beta Solutions Ltd
Employees number: 51-200 employees
September 2016
September 2016
Has this company closed down? No answer from Tech Support, Sales or Accounts....
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
This has gone from bad to worse. Nobody returning phone calls, emails etc. I have even called the Sales dept and can't get through to them either.
Pros
.
Cons
.
Advice to Others
.
Ben from Beta Solutions
Employees number: 51-200 employees
July 2016
July 2016
What has happened????? It all started so well, now everything has stopped?
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
When we first implemented the system all was well. We had a couple of issues but their support team were great. After 3 months we integrated the system with 3Plenish (at the recommendation of FieldAware) to manage the inventory quantities and locations..... BIG MISTAKE. Since then the support from FieldAware has virtually disappeared and 3Plenish have been close to useless.
Pros
Simple starter system; great for those who have not used I.T. systems before on a daily basis. The mobile app is a doddle for the engineers.
Cons
No ability to manage stock quantities; hence the 3Plenish integration.
Advice to Others
Do your homework and shop around. Get live demos from at least 3 or 4 different companies (whether you chose FieldAware or not) because there are a lot of companies out there offering similar systems and I'm sure that there are better options.
james from residential management
April 2016
April 2016
Cannot Reccomend
Ease-of-use
Usability
Product Quality
Quality
Support
This is clunky, poorly though out software. Up until very recently, when scheduling work orders for multiple techs, only the tech assigned as "Job Lead" could see that the job was assigned to them on their mobile device. This means that the other technicians assigned to work on the same job cannot see that they have been assigned this work and, as a result, need to call into dispatch to see where they are supposed to work that day. Isn't the point of having this software to eliminate paper work orders and phone calls?
Field Aware does not offer a lot of the features it's competitors are offering. Additionally, it is far more expensive then the competition.
The good news is that FA realized that it was absolutely ridiculous for technicians not see a job they were assigned to and came up with an update that, again, was poorly thought out and hastily put together. The bad news is that the update is HORRIBLY buggy and has actually rendered the program useless. Work orders that are assigned to our field technicians by our central dispatcher appear... some of the time? We are experiencing an issue where (for example) if 4 jobs are dispatched to a tech, only 2 are received by his device and the other 2 simply will not populate. This has resulted in fragmenting our operations and requiring LOT more time placing phone calls to individual techs telling them what jobs to work on. Field Aware was weak to begin with but is not unreliable and useless.
DO NOT USE THIS SOFTWARE. We are currently looking for a replacement.
Tracy from Cathedral Plumbing
November 2015
November 2015
I would NOT recommend this product or give it ANY stars!
Ease-of-use
Usability
Product Quality
Quality
Support
We paid for this system and unlimited support to have it implemented. A year later the system is not implemented and we received minimal support to get it implemented. A product we could test was not even delivered. All we received was empty promises.
M from Commercial Maintenance Group, Inc.
September 2015
September 2015
We installed/Implemented FieldAware found all kinds of issues and limitations
Ease-of-use
Usability
Product Quality
Quality
Support
You have to delete and reinstall the app on tablet or phone all the time.
There is no way to inactive or delete items...forever stuck in the item master.
From the time we reviewed the software, signed the contract, through half way implementing our Sales Reps quit, the implementation employee assigned to us was moved and we are left with resources that are already over loaded.
Jobs that need to have pictures attached takes forever especially if you are trying to upload more than two.
FieldAware does not integrate with QB...they use a tool called Swagman to map data and create *.csv files that you have to then open and import in QuickBooks (slow and old technology!).
You can't change the description of items and if you use Misc Item as place holders then you have to update both cost and price in different areas in the App. If you have more than one Misc Item then you can't distinguish between the item because you can't update descriptions! The solution is to either put the Misc Item in the notes area or allow employees to setup new items, which can't be inactivated or deleted.
Leah
September 2014
September 2014
FieldAware is amazing!
Product Quality
Quality
This program has allowed our company to grow. We started out with two employees, 2 years later, we're now eight. The many features of this software allow us to stay on top of all our growing customer lists and increasing work orders in an organized way. It's easy to learn with many advanced features that will help us as we continue to grow. The best thing about FieldAware though is how it continually evolves, in many ways based on our suggestions! The technical help is immediate and effective.
Pros
Simple to learn, always improving.
Cons
No default tax setting, and difficult to carry out some requests with the ipad version.
Lance
September 2014
September 2014
FieldAware Product, Services, and Applications
Product Quality
Quality
We have been in business for over 39 years; before Field Aware, our techs and service agents utilized paper work orders and emails to forward pictures and parts requests.We averaged +300 "paper work orders a week!" In June, 2013, we research numerous companies that offer electronic "paperless" work orders, asset/parts management, invoicing,
job site history, pictures attached to each job, etc. Field Aware was absolutely the best choice among all the companies we spoke to- and the best R.O.I. than any others!
Pros
Excellent Technical Support
Immediate Followup ( since Sept. 2013, the average return call from Field Aware Support was 15 minutes!-)
Program Dept. Outstanding- will help create the system specific to our business
Continuous Upgrading the system
Cons
If parts are requested,and the task is marked, should be able to send email to office- otherwise we have to have someone review all the pending jobs.Make a mistake a "delete" a a job, it is forever lost in the clouds! Business Works compatible>
Brian from Pebble Technology, Inc.
October 2013
October 2013
Great Product
Ease-of-use
Usability
Product Quality
Quality
Support
We have been using Field Aware for 8 months and are very pleased with the software. It is very user friendly and perfect for the field service environment. Constant upgrades/updates are a major plus.
Edward from Benchmark A/C
October 2013
October 2013
Benchmark A/C, Dispatcher.
Ease-of-use
Usability
Product Quality
Quality
Support
The system works great, and your company is very fast to respond to any request.
Kristin from D & G Excavating, Inc.
October 2013
October 2013
Definitely an improvement over previous processes
Ease-of-use
Usability
Product Quality
Quality
Support
I like that FieldAware strives to accommodate our requests for modifications and customizations. The app has been relatively easy to use for our drivers. The one con is that the customer names are very slow to load, to the point where we often have to wait 30-45 seconds for the drop down list to appear. This is frustrating when trying to enter orders as fast as they come into our office.
Daniel from Coffee and Tea Solutions
October 2013
October 2013
The most complete service management system ever
Ease-of-use
Usability
Product Quality
Quality
Support
Our experience with FieldAware has been excellent. My only worry with a cloud based system would be the saturation and sudden down times of their servers, but for as long as I have been using FieldAware I have not experienced not even 1 minute of downtime.
I would certainly recommend this system to other companies.
Judith from Toth Corp
August 2013
August 2013
Fieldaware
Ease-of-use
Usability
Product Quality
Quality
Support
Don't know how we lived without this program before? really
Online based accessible from anywhere
Great tool for us to dispatch work to our crews
Great for customer database
Invoicing at a touch of a button
Easy reporting
Some of the cons:
- would like to have our crews see the length of the job so they know how much time they have
- would like to have a space where customer communication can be stored ie. contracts
Gerald from VENTTEX LLC
August 2013
August 2013
You will not go wrong by getting this product!!!
Ease-of-use
Usability
Product Quality
Quality
Support
I can not give you any cons about this company or product. I have used Field Aware for a year and it has been a great experience. The support staff is amazing... They are willing to help you and your business any way possible to make this product work for your company. The mobility of the product is the very best. I have tried other similar products and nothing comes close. Field Aware is constantly updating there product and providing new solutions that will only help your business grow and make it easier to manage.
Ayman from Exceptional Restaurant Company
August 2013
August 2013
Customer Review
Ease-of-use
Usability
Product Quality
Quality
Support
Great product, very helpful for our team.
Rick from Cooling Services LLC
March 2012
March 2012
Fieldaware ROCKS!!
Ease-of-use
Usability
Product Quality
Quality
Support
Overall I am proud to recommend Fieldaware to any company needing this typre of service. If mobility, accountability, efficiency and professionalism are important to you, then this group can provide it for just a small monthly fee. 5 star service with a young company that gets better with each release. I'm looking forward to seeing what else these guys can do, im sure i will be impressed.
Pros
FieldAware ROCKS! Since day one signing my contract I have been nothing but impressed with this company's SAAS and their employees. The software has streamlined our business and made us much more efficient. We are even thinking about expanding into other territories -- something we couldn¿¿¿t have imagined before. The people behind the scenes are knowledgeable, responsive and simply a pleasure to work with. I cannot say enough about this group. If you have a business that needs to be mobile and professional, then this is the service for you!
Cons
Even the cons arent really cons, simply opportunities for the support team to do what they do...and they are very good at what they do!
