FieldAx Software
FieldAx is a cloud-based field service and job management solution that helps organizations receive and manage service related job orders in industries such as plumbing, appliance repairing, roofing, cleaning, HVAC and refrigeration. The solution is built on the Force.com platform and offers accessibility via desktop, tablets and mobile devices.
FieldAx offers tools for job scheduling, request assignment, parts management, inspections, document sharing and more. Office managers can receive service requests from their customers, assign tasks to employees and add priority levels.
FieldAx facilitates sharing of service agreements, invoices, bills and receipts via email. Users and clients can digitally verify and sign documents, and a reporting and analytics dashboard gives a snapshot of overall business activities, pending and completed requests, revenue, customer details and more.
Pricing is per user per month. Support is offered via help desk, live chat, email and over the phone.
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Map -
Dashboard -
Dispatcher -
Calendar
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10
5 Reviews of FieldAx
Arthur from Hentland Ltd (Marlowe Group)
Employees number: 51-200 employees
February 2018
February 2018
Fieldax is outstanding in its user friendly presentation to achieve results
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Speed of processing multiple sites without limit .......minimal staff input........ extremely cost effective
Pros
This low-cost software is by far the foremost in its field, being developed to be exceptionally useful for engineers to access quickly and with desirable protocol to ensure client and service company security by correct reporting supported by customer and engineer signatures in real time.
I have used this Force based software in the Regulation Compliance Service Industry at my last post where I managed the invoice monitoring system resulting in 1500 clients and 70000 sites field management and saving our company alot in a 1 year period in 2016/2017. The cost to client is next to nothing compared to results achievable. This system enabled minimal staff input for maximum results. Proven results.
Bhagyaraj from Fannie Mae
Employees number: 5,001-10,000 employees
January 2018
January 2018
Good and value for money
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Great design, mobile platform support, ease to use, fast dispatching, offline support and job report capabilities. Ready to use software for small business. Wonderful support for any queries and even the initial configuration was done by their team for free of cost.
Cons
It would have been good, if the dispatch board has the ability to schedule job right from the console. Assuming this will be coming in the next release.
alfredo from Consulting
October 2017
October 2017
User-friendly and great customer support
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Tracking and managing my contractors helped me save time and get organized better. Improved my management and back office time tremendously.
Cons
Some new features I would like to see implemented and this is only available in SF platform. I like to see it available in a universal platform would be very beneficial. Great customer service.
Harry from Hentland
Employees number: 51-200 employees
August 2017
August 2017
Worked with the system for a number of years, and cant fault its performance or adaptability
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
the system is so user friendly and adaptable to our needs - we needed to run a vast number of reports to keep tabs on all sorts of data, this was so easily done with the help of their Support Team
Cons
the only thing i could fault this for is its if for the system to regularly ask for a new password for security reasons, slightly annoying however its makes the system safer i suppose!
Response: Merfantz, Merfantz Technologies Pvt Ltd
Date: August 2017
August 2017
Hi Harry,
Thanks for your feedback.
Thanks.
Matthew from Feuji
August 2017
August 2017
This solves so many challenges when dealing with employees in the field. Speeds up the process.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Solves Time issues. Gives companies the ability to focus on the service and not worry about who is where and where is the invoice etc.
Response: Merfantz, Merfantz Technologies Pvt Ltd
Date: August 2017
August 2017
Hi Matthew,
Thanks for your wonderful review.
Thanks.
