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FieldAx software

6 reviews(5.0/5)
6 reviews(5.0/5)

FieldAx is a cloud-based field service and job management solution that helps organizations receive and manage service related job orders in industries such as plumbing, appliance repairing, roofing, cleaning, HVAC and refrigeration. The solution is built on the Force.com platform and offers accessibility via desktop, tablets and mobile devices.

FieldAx offers tools for job scheduling, request assignment, parts management, inspections, document sharing and more. Office managers can receive service requests from their customers, assign tasks to employees and add priority levels.

FieldAx facilitates sharing of service agreements, invoices, bills and receipts via email. Users and clients can digitally verify and sign documents, and a reporting and analytics dashboard gives a snapshot of overall business activities, pending and completed requests, revenue, customer details and more.

Pricing is per user per month. Support is offered via help desk, live chat, email and over the phone.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

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6 Reviews of FieldAx

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  • Ramon from Volvo Penta Total Marine

    Number of employees: 51-200 employees

    May 2018

    Fantastic and very flexible system with a great development and support team behind the product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software has allowed us to take a major amount of manual work out of our system and allowing less errors in our work performed on each boat as well as our inventory count for the 1000s of motor yacht parts we manage.

    Pros

    Pros: Great support and development team and very flexible. We use this tool for our engineering and cleaning team managing over 250 motor yachts. We also use the system to capture all information about the boats and the jobs we perform on each boat. We use the system to assign inventory from our warehouse to the 100s of jobs being performed by our mobilized engineering teams.

    Cons

    I can´t think of any cons, in fact being in the volvo boating service and sales industry, others have approached me to see how we have revolutionaized our enginnering and inventory work flow with FieldAx

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Arthur from Hentland Ltd (Marlowe Group)

    Number of employees: 51-200 employees

    February 2018

    Fieldax is outstanding in its user friendly presentation to achieve results

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Speed of processing multiple sites without limit .......minimal staff input........ extremely cost effective

    Pros

    This low-cost software is by far the foremost in its field, being developed to be exceptionally useful for engineers to access quickly and with desirable protocol to ensure client and service company security by correct reporting supported by customer and engineer signatures in real time.

    I have used this Force based software in the Regulation Compliance Service Industry at my last post where I managed the invoice monitoring system resulting in 1500 clients and 70000 sites field management and saving our company alot in a 1 year period in 2016/2017. The cost to client is next to nothing compared to results achievable. This system enabled minimal staff input for maximum results. Proven results.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Bhagyaraj from Fannie Mae

    Number of employees: 5,001-10,000 employees

    January 2018

    Good and value for money

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great design, mobile platform support, ease to use, fast dispatching, offline support and job report capabilities. Ready to use software for small business. Wonderful support for any queries and even the initial configuration was done by their team for free of cost.

    Cons

    It would have been good, if the dispatch board has the ability to schedule job right from the console. Assuming this will be coming in the next release.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp

  • alfredo from Consulting

    October 2017

    User-friendly and great customer support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Tracking and managing my contractors helped me save time and get organized better. Improved my management and back office time tremendously.

    Cons

    Some new features I would like to see implemented and this is only available in SF platform. I like to see it available in a universal platform would be very beneficial. Great customer service.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Harry from Hentland

    Number of employees: 51-200 employees

    August 2017

    Worked with the system for a number of years, and cant fault its performance or adaptability

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    the system is so user friendly and adaptable to our needs - we needed to run a vast number of reports to keep tabs on all sorts of data, this was so easily done with the help of their Support Team

    Cons

    the only thing i could fault this for is its if for the system to regularly ask for a new password for security reasons, slightly annoying however its makes the system safer i suppose!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Merfantz, Merfantz Technologies Pvt Ltd

    August 2017

    Hi Harry, Thanks for your feedback. Thanks.

  • Matthew from Feuji

    August 2017

    This solves so many challenges when dealing with employees in the field. Speeds up the process.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Solves Time issues. Gives companies the ability to focus on the service and not worry about who is where and where is the invoice etc.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Merfantz, Merfantz Technologies Pvt Ltd

    August 2017

    Hi Matthew, Thanks for your wonderful review. Thanks.

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