FieldEdge Software

4.27 / 5 (246)

Our advisors have recommended this product 72 times in the last 30 days

About FieldEdge

FieldEdge by dESCO is a cloud-based field service management solution for home service contractors in fields including HVAC, plumbing, electrical and more. The field service software allows companies to manage business operations remotely with features including customer service, scheduling and dispatch, invoicing, service agreement creation, customer history tracking, customized reports and analytics and more.

The dispatch board feature provides users with suggestions for work order management and service call assignment based on the technician’s skill set and expected location at the time of the job. In addition, FieldEdge helps streamline and automate the billing and scheduling of services. It offer...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Windows 8, Windows 10

246 Reviews of FieldEdge

Average User Ratings

Overall

4.27 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(137)

137

4 stars

(67)

67

3 stars

(22)

22

2 stars

(8)

8

1 stars

(12)

12

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 246 results

January 2020

Erin from Cool Water AC

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

FieldEdge transformed our business

Since day 1, working with FieldEdge has been a delight. Every person we have encountered has been positive, knowledgable and helpful.

Pros

The ability to manage the entire customer experience from lead to invoice all the way into quickbooks has streamlined our workflow and allowed us to take on significantly more work. Our success manager and the tech support teams are phenomenal.

Cons

The software is still lacking some features to be able to manage larger more complex quotes and project management.

Response from FieldEdge

Replied January 2020

Thank you so much for your kind words, Erin. We really appreciate you taking the time to share your FieldEdge experience with us.

March 2020

Haley from Carbon Valley Heating and Air

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

March 2020

Great software for a smaller company & cost effective

Overall, it is a good system for the price. It gets the job done, syncs with quickbooks online, and is rather user friendly.

Pros

I like the amount of options the overall program offers; such as tracking call sources, maintenance agreement tracking, installation/equipment tracking, general layout of the software itself.

Cons

Some cons for me would be the lack of in depth or interactive reporting; I would like to see them roll out the option to pull custom report vs the built in ones. We have encountered multiple issues with "downtime" when the FieldEdge system gets interrupted & the office and technicians cannot login, this causes many issues and is very inconvenient. They do actively try to get it resolved, but when you're in our industry any downtime can cause major disruptions. I would like to see more options for the communication templates as well - such as being able to send appointment booking confirmation & reminders (as well as more interactive edits with the emails i.e. being able to decide when to send the appointment reminder rather than it just being a day before reminder.)

Reasons for Choosing FieldEdge

At the time, it felt like a better fit for our company and had more of what we were looking for than Housecall Pro.

Response from FieldEdge

Replied March 2020

Hi Haley - A member of the Customer Success team will be in touch regarding your requests. We really appreciate you taking the time to share your feedback on FieldEdge!

July 2020

Mark from AAA Plumbers

Company Size: 51-200 employees

Industry: Construction

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

Field Edge Review

Overall Field Edge has worked great for us over the last 2 years. I've recommended it to several colleagues in the service business. While no software is a perfect fit for all companies, FE is always listening to the users and making improvements.

Pros

FE was the easiest software implementation we've done in 35 years. (We were coming over from Wintac) Customer support is top notch and my reps are super responsive. Constant updates and improvements. There is an "idea board" where members can post features/tweaks they would like and all members can vote on the idea. Mobile app is intuitive and user friendly.

Cons

Reporting is a weak area. Would also like to see some options to custom how the data, and how much data, is shown for customers and inventory.

Reasons for Choosing FieldEdge

We are in the multi-family and light commercial market. Our opinion is that Service Titan is more geared to residential contractors.

May 2020

Louis from Alliance Service Pros

Company Size: 2-10 employees

Industry: Construction

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

May 2020

Great Staff and Growing Platform

Overall the team at Fieldedge is willing to work with you which is something you don't often find when working with a vendor. They are flexible, friendly and generally pleasant to work with, which helps make up for some of what the service may lack. There are plenty of options out there but if you're looking for a partner instead of a rigid behemoth, Fieldedge is a great choice.

Pros

The system is relatively simple to use and the support staff is almost always fantastic to work with. Grace, my CSM is practically a member of our team and goes way above and beyond to help us with anything we need. She's a big part of the reason why we're still with this system.

Cons

Reporting leaves a lot to be desired, and overall, the system needs polishing along with a heavier, more focused approach to developing from the end user's needs. I feel like they'd gain 10x the insight into how to measurably improve the product if they spent some time with a company who uses it regularly.

Response from FieldEdge

Replied May 2020

We really appreciate you taking the time out of your day to share your thoughts with us, Louis! We are continually working on enhancements to our software and take all feedback into consideration. We'll be sure to pass all of your comments along to the appropriate teams :) Looking forward to continuing to support your business in any way we can.

November 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2019

FieldEdge great for small to medium sized companies

Fieldedge helped streamline our company and operations substantially from our paper invoice and reporting previously. The basic functions were easy enough to train someone on in a day. Some of the more integral functions were a bit confusing and required technical help. The technical help for fieldedge is outstanding.

Pros

Ease of learning curve on basic functions was very manageable scheduling is straightforward and can be accomplished with a few simple clicks researching a customers history is an integrated tool and very easy to navigate

Cons

Overall the software seems a bit dated some features and functions many new estimating/scheduling software packages are implementing are not included such as text notifications for customers.

Reasons for Choosing FieldEdge

Fieldegde provided a package deal that also included some business coaching and financial guidance that made the total package very attractive.

Response from FieldEdge

Replied December 2019

Thank you for providing your feedback, we always appreciate our customers letting us know how we can further help them! If you contact your Customer Success Manager they will be more than happy help you troubleshoot this issue.