FieldEdge Software


 

FieldEdge by dESCO is a cloud-based Field Service Management solution for home service contractors in fields including HVAC, plumbing, electrical and more. The solution allows companies to manage business operations remotely.

The dispatch board provides users with suggestions regarding assignee for work order based on the technician’s skill set and expected location at the time of the job. In addition, FieldEdge helps streamline and automate the billing and scheduling of service. It offers integration with Quickbooks.

FieldEdge also comes with a native app for technicians that allows techs to access their items, tasks, services, and materials on-the-go. The app also features a customizable price book that helps techs present different pricing options to customers which enable businesses to manage revenue generated. The system is also iPad compatible.

Support is offered via email, phone and through a blog for basic queries.

 

FieldEdge - Dispatch Board
 
  • FieldEdge - Dispatch Board
    Dispatch Board
  • FieldEdge - Dashboard
    Dashboard
  • FieldEdge - Sales Reports
    Sales Reports
  • FieldEdge - Work Order
    Work Order
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Windows 8, Windows 10

154 Reviews of FieldEdge

 

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Software Advice Reviews (18)
More Reviews (136)

Showing 1-18 of 18

Erika from Tomtek HVAC Inc.
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Positive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the ease of invoicing, and having my customers more organized and being able to see the previous work we have done.

Cons

The financial side of things, discounts, adding percentage, wishing it would all be in one, instead of going back and forth between Fieldedge and Quickbooks

Review Source
 
 

Frank from Alexander Heating and Air Conditioning
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Lacks customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Use someone else.

Pros

Phone support people are nice but can't solve any problem because the bugs just get ignored.

Cons

Their inability to fix known bugs for many years. Software does not easily integrate with merchant services. Android issues with mobile devices. Difficult to set up.

Review Source
 
 

Jeffery from Reyjeans Safe Lock and Key
Specialty: Locksmithing
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Customer since 1999

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Been trying to get these guys to do a signature capture for invoices and creditcards for years. With each version we update to we always have issues. Either server doesnt want to communicate or information wont save. Last update zeroed out all of the prices/cost for our inventory, had to do a restore to try to fix everything.

Pros

Customer service is decent. It is a all in one system(POS, inventory, ect) ease of training for new employees.

Cons

Issues with server not communicating, cant removed customers from 10 years ago that arent even in business anymore, too many steps to run a credit card. Cant link multiple emails to send invoices to customers(accounting, general information), issues when trying to process credit cards(trys to charge to a customer instead) The earlier versions never had these issues and with each update they are trying to make it almost "too" complex.

Review Source
 
 

Gabriela from On Time Home Services
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Great Invoicing and Dispatching System

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I love how easy it is to train someone to use this software. It has so many options for specific details your company would need. The customer support is great in how they walk you through fixing issues. If the issue is not being resolved by troubleshooting with you they do jump in and take care of it.

Review Source
 
 

Glen from A/C Doctor Complete Inc.
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Get to the next level

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The client presentation is excellent, it saves the technician time and it eliminates the duplication process.

Cons

There is no access to upcoming appointments and customer data if internet connection is compromised.

Review Source
 
 

Beth from Royal Oak Heating & Cooling
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Best company out there hands down on every level!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We moved two customer databases when switching to FieldEdge. We had many duplicates due to our trying to merge these to databases over the past few years-all prior to FieldEdge. Take the advice of FieldEdge and the time to clean up as much as you can prior to going live. It really made a huge difference for our company!

Pros

Everything! I looked at a lot of companies for a few months before choosing FieldEdge. Their product overall is excellent and constantly getting better with customer suggested updates all year long-yes! They listen to us little guys! Support is superior compared to any other company I have dealt with professionally! Price point-they cannot be beat for the product they offer. Period. The ability to customize so many features within the program truly shows that FieldEdge is dedicated to making a product that works for all types and sizes of companies-you won't find this elsewhere!

Cons

The only con I have is that we have not slowed down enough to fully explore all the extras that make FieldEdge so much more than just a dispatching program! Customer Recall Management, Tracking aging equipment for targeted marketing. These are all things that we cannot wait to begin! And the list goes on and on!

Review Source
 
 

Justin from Island Aire of Southwest Florida
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

It gives me access to the office in the field without a phone call.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Sometimes I have connectivity problems, which is not a software problem. Offline can be used to avoid this problem if I know that is an issue.

Pros

The ability to do just about anything I need to in the field without calling the office. I can access the entire history of the customer.

Review Source
 
 

Matt from Climate Doctors of B/CS
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

A Decent Program That is Getting Better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Moving away for Google Calendar for scheduling to FieldEdge has definitely helped with keeping track of our technicians and the visibility in the office. We have been able to respond to issues quicker and able to respond to customers faster. They do seem to be making rapid updates to the system.

Cons

It is a little slow going from screen to screen. Also, the work flow (or lack of) provides for confusion and unnecessary clicks. Customer support is good and responsive but a written guide with best practices for how to use the system is sorely needed. This program is good for the service side of business but leaves a lot to be desired on the new construction side.

Review Source
 
 

Michelle from Busy Bee Heat & AC
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Not what expected

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If work flow and functionality on the mobile app were more closely related to the desktop app it would be much simpler.

Pros

It is easy to add and edit customers. It's also easy to add work orders for dispatch, from the customer screen.

Cons

Workflow wasn't efficient. Isn't completely integrated with Quickbooks online, and only has 3rd party merchant services.

Review Source
 
 

Jason from Big Country Air
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Everyday is a refreshing and renewing experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The product has been phenomenal asset to my growing company and as I change the product evolves as well to suit my needs. Support system is nothing like I have ever experienced before. One call in for information and the support team are prompt with an answer and during the first call. I am sticking with this company forever now. Thanks Fieldedge.

Pros

Ease of operation to confirm to my business. Support system is out of this world. I feel like they really get me.

Cons

No cons. i do not have any cons to say.

 
 

Richard from Air One Air Conditioning & Heating
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Its Here!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been a customer with their desktop version ESC for 10 years and was very happy with it, but now that I moved over to their cloud based system I absolutely love it!!! I can run my operations from any location because it is in the cloud and I can pull up my company from any browser. This is what I have been waiting for for years and the girls in the office love it. No more hosting it on our own servers and slow connection. FieldEdge knocked it out of the park!
Richard
Air One Air Conditioning & Heating
So. California

Pros

Pros: It is cloud based and readily available from any browser and location. Up sell is a snap for the technicians because you are able to input up-gradable items and recommended items too take the pressure of selling off the tech and puts it in their viewable iPad for the customer to see. Up-selling to the next level is here.

Cons

Software transfer and customer history takes some time and when transferring be sure to save your old software or paperwork for exact details to look up later.
Remember that you are going to a new platform but its well worth it.

 
 

Dusty from Air Solutions Heating & Air Conditioning
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

owner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've worked with Desco software for several years both ESC and now Field Edge they are both great soft ware packages. The field Edge seem very easy to use and has features that will help you run your business and make more profit. Great program

Pros

Ease of use, very user friendly. And the tech support is second to none. Best I've ever had in 23 years in business. dispatching the closest tech to a job is a great way to save money. Want to change your pricing ease get this program

Cons

Cant think of any con. Maybe it's color is green and I love blue, no I think they made it Green because it help you make more money.

 
 

Veronica from Platinum Home Services, LLC
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Outstanding!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We give them 10+ and would definitely recommend Field edge.

Thank you! You are AMAZING!

Pros

The customer support staff has provided the best training that we could ask for. With the training that we have received we been able to utilize the software very easily and comfortably. His knowledge, patience and guidance has helped us benefit from Fieldedge in so many levels. He's never overwhelming, i love that he follows up to ensure we are happy with the software and if we have any questions. His passion for what he loves doing definitely has shine since day one!!!

Cons

I have not had any issues to report at this moment. The System updates are constant but a necessary to improve the software.

 
 

LIZ from SENSIGREEN LLC
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Fantastic Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I HAVE USED SEVERAL DIFFERENT DISPATCHING PRODUCTS THROUGHOUT THE YEARS AND THIS ONE HANDS DOWN IS THE BEST. EVERYTHING FROM CREATING THE WORK ORDERS TO SYNCING INFORMATION TO QUICKBOOKS IS AS SIMPLE AS IT GETS. IF I DO HAVE ANY ISSUES, FIELD EDGE SUPPORT IS ALWAYS ON HAND TO ANSWER ANY QUESTIONS AND WALK ME THROUGH ANY ISSUE I MAY HAVE. THIS PROGRAM HAS ALSO BEEN EASY FOR MY TECHS TO USE OUT IN THE FIELD. I WOULD RECOMMEND THIS PRODUCT TO ANYONE WHO IS LOOKING FOR SIMPLICITY AND TO CUT DOWN ON HAVING TO USE MORE THAN 1 PROGRAM TO RUN THEIR SERVICE DEPARTMENT.

 
 

Gail from Miller's Central Air, Inc.
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Answer to our search for cloud based

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our company had been looking for a cloud based software for dispatching Service Techs for our HVAC company-a few years back we thought we had found one. We had NOT-overall experience could not have been any worse. We have now been using Field Edge and a complete turn around-sync's seamlessly to
Quickbooks in live time-Techs pleased with it, Admin staff pleased with it, owner pleased with it. Updates according to our requests are met in a timely fashion.
The Tech Support Team are amazing-they suggest that all levels of our company's staff contact them-they respond QUICKLY and have the answers we are looking for and stay with us to be certain that we understand.

Pros

The support they give

Cons

Really do not have any, maybe that they did not deveop it sooner............

Advice to Others

Do not hesitate to get onboard-these folks are the "real deal"

 
 

Connie from Island Aire of SWFL
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

HVAC Dispatching***

Ease-of-use

Functionality

Product Quality

Customer Support

The support staff at FieldEdge is always quick to respond to any questions or concerns that we may have.
Ease of use makes the process of dispatching calls quick.

Pros

ease of use, automated reminders for maintenance agreement customers,
dispatching, very reliable, automated billing renewal.

Cons

slow during the afternoon (more than likely due to heavy traffic hours)

 
 

Katy from Island Aire of SWFL
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Everyday HVAC Use Review

Ease-of-use

Functionality

Product Quality

Customer Support

Field Edge is continually adding special features that improves the ease of use. One of the features that is particularly helpful is the "suggested customer". When creating a new customer, it will pick up any similarities in existing customers which helps cut back on the annoyance of a duplicated customer. The Field Edge support staff is always there with a quick response whenever we need them.

Pros

Very user friendly. The dispatch board is very simple to view and easy to use, and the Integrated phone system is proving to be a very helpful feature.

Cons

Hardly a con, however, the updates which are every couple of months come out with new features which sometimes take a moment to get used to.

Advice to Others

Trust the change.

 
 

Stephanie from West Coast Plumbing & Water Treatment LLC
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Field Edge is the Answer!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Without a doubt, Field Edge has been the solution our company has been seeking for many years. A cloud-based software that integrates with quickbooks is what we were looking for. This isn't 90's anymore and our company likes to be ahead of the curve so the "DOS" based dispatching software wasn't even an option. We were looking for a dispatching program that would allow for the technicians to invoice in the field in real time and streamlines the billing process. Field Edge has given that to our company and so much more. We no longer have to decipher handwriting, or manually enter in work orders. The office finalizes the invoices or follows up with getting it completed if a return visit is necessary. Quotes are given to our customers while onsite which lowers the chance of the customer getting another quote and lowers the chance of them changing their mind. We also can keep track of customers with agreements, and dispatch routine routes and bill all in a timely manner. There are also GPS and CC Processing integrations which are helpful.

Pros

Quickbooks Integration, Cloud Based, All Inclusive CSR Software, TIME SAVER (at least 1 Hour a Day), Real Time invoicing in the field, Agreement fields, Phone Line integration for marketing tracking, Works on Andriod and I Phone.

Cons

The onboarding process is lengthy if your company is organized the process will be smoother than that of a disorganized company. But let's face it if you're looking for a CSR program you know you have to be organized or get organized to be a successful business. The database has to be set up in an organized fashion and even though onboarding is a process it's for a good reason and in the end, you will be thankful all the work you put into it. The system you build will only function as well as you build it. The onboarding team will build it for you, you just have to get them the information they need!

Advice to Others

I highly recommend a demo from when of the amazing customer service technicians, ask questions, give details of what you want the system to do for your company, and I bet they have an answer hope FieldEdge can help steam line your specific needs.

 
 
 
Showing 1-20 of 136

Heather from Golden Rule Air Conditioning & Heating

April 2018

April 2018

FieldEdge has been absolutely wonderful. The process from start to finish was made very easy!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love having everything in one place. I don't have to use several different programs to get the information. Also, having the profitability of each work order is amazing and easily monitored.

Cons

The only thing that I would like to see some improvement on is the job section. We have a lot of construction jobs and there are some items that could be added and modified that would make this section much more efficient.

Review Source: Capterra
 

Tori from Doria"s Mechanical Services LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Good experience learning the FieldEdge software. We use it every day.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This soft ware allowed us to have everything in one program that we needed to run our business. From having client files, to dispatch with GPS, to linking to our quickbooks. Saving us time without having multiple programs.

Pros

I like having everything in one program. From Client files, to GPS, to linking with our Quickbooks. This software program was very easy to learn. I am not the best on computers and learned and mastered this program in a very short period of time.

Cons

At times this program can be slow. Which makes things a little difficult when you have customers on the phone or multiple phone lines.

Review Source: Capterra
 

Eli from Nonstop Locksmith Inc

April 2018

April 2018

Very slow, a lot of issues! I don't believe to any of those 5 stars reviews.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great idea, cloud base - don't need to worry about the server.
Nice customer service (when they answer)

Cons

The list is too long.
1. Too slow to be able to work with it, you cannot answer the phone and input the information in the system
2. This is not accounting software so you will need the most expansive package with QuickBooks to make it to work.
3. You cannot place any order from vendor for parts
4. A lot of bugs in the system that will cause you spend hours of office staff to figure out that you miss a lot of money and tech support will call you in couple of days.

And there is more and more
They might get much better and better with time (at least 3 years from now)

Review Source: Capterra
 

John from All american heating

April 2018

April 2018

Dont do it! The software is so slow and not very good. Lots of complaints from owners and employees.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The salesman. The rest is not worthy of installation in the HVAC industry. So slow.

Cons

To much to list! Slow, difficult to use, no response when we needed help. Biggest complaint from techs, they could never gain access and when they did it would delete all there notes causing delays with paperwork being done over several times, most of the time they could not complete paperwork at all so it would clog up the office the next morning with techs doing paperwork in the office!! The complete opposite of what we were trying to accomplish. I felt like we stepped back 8 years in time when we installed this crap program. Cost alot of money and time huge loss to our company financially. We wound up going back to our original software field service manager faster, cheaper and much better support by far!

Review Source: Capterra
 


April 2018

April 2018

Very good tool for support management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I highly recommend the program, especially for the support that is very good

Pros

It was less than 6 months knowing this tool, but the intuitive features, not having to make calls to receive attention, is very practical.

Cons

There are not many negative things to say about the software, however the learning curve with many options is a bit pronounced.

Review Source: Capterra
 

Jen from DPHA

April 2018

April 2018

I was hoping for better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love the fact that it is web based. It has helped make us more time effective with our scheduling.

Pros

I like that it is web based. I can be away from the office and be able to login and help with scheduling and billing.

Cons

We switched from ESC to Field Edge and I was hoping they would have been more similar. Every aspect of this program takes about 5 extra steps to get something done. We provide maintenance agreements for our customers and this was the big draw for this software as it was supposed to help make this easy, well guess what, you can only ever have one SA per customer. We have two different SA we offer and can't use them both in this system as it only allows the one. It is a very frustrating program in general.

Review Source: Capterra
 

Mike from HendrixAir

March 2018

March 2018

Works great for us!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Lots of information at your disposal, and always making improvements based on client feedback. Techs seem to be able to use the system and like it.

Cons

Some functions could use improvement such as payments to invoices not finalized. I did also like to see a little better phone support rather than the chat.

Review Source: Capterra
 

Gintaras from Kaunas university of technology (KTU)

March 2018

March 2018

I love how easy it is to train someone to use this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how easy it is to train someone to use this software. It has so many options for specific details your company would need. The customer support is great in how they walk you through fixing issues. If the issue is not being resolved by troubleshooting with you they do jump in and take care of it.

Cons

Cant link multiple emails to send invoices to customers(accounting, general information), issues when trying to process credit cards(trys to charge to a customer instead) The earlier versions never had these issues and with each update they are trying to make it almost "too" complex.

Review Source: Capterra
 

Darien from Epic Heating and Cooling LLC.
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Very easy to use once you get it set up to fit your needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My main concerns were dispatch and syncing to quick books, which this does with no issues

Pros

We just started using this software and it is easy to use and navigate. We had Jason as our on boarder and he was great. If we had any questions he new the answer.

Review Source: Capterra
 

Darla from Durham & Sons, Inc.

October 2017

October 2017

We have utilized the ESC program for many years, and their customer support has always been great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The program does just what we need. Any time I have had a problem, if it's minor, I chat online with them. I love the ability to do this because it's immediate and I don't have to wait for a call back! If it requires a phone call, they follow through with it and have always solved my problem timely.

Cons

The mobile laptop version our Service Manager tried to use was not good at all. But the version for tablets works very well! All our techs and the Service Manager can access our whole database from the field, which is extremely handy, especially at night and on weekends.

Review Source: Capterra
 

Marty from Hurley Heat And Air, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

The personal service is what makes this product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer and equipment tracking. Repair history. Dispatch scheduling. Service Agreements.

Pros

The ability to have all the information concerning the customer at your fingertips is priceless. This allows us to serve them better.

Cons

Service agreements are a struggle for me. This is probably due to the fact that I've not been exposed to this portion of program as much as others.

Review Source: Capterra

  Response: FieldEdge, dESCO | FieldEdge

Date: August 2017

August 2017

 

Really appreciate the incredibly positive feedback!! Don't hesitate to reach out to the team for training on service agreements. Maybe start with a webinar about increasing renewal revenue by visiting our help center and searching "Watch the money grow!". Otherwise simply reply via email and we'll gladly lend a hand! Thanks again for the 10/10!!

 

James from A-OK Cooling & Heating Corp
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

ESC by dEsco in my experience is the best all-in-one software for the Service Industry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Excellent software that is constantly evolving and growing. Best tech support on the planet. Fastest turn around time when correcting bugs or issues. Well thought out and implemented.

Cons

Some features that should be available are not. They are available in the newer software offered under the FieldEdge name. I think they should have been implemented in ESC before developing new software, or allow migration to the new software at no charge if you are a current annual member for support and mobile versions.

Review Source: Capterra

  Response: FieldEdge, dESCO | FieldEdge

Date: August 2017

August 2017

 

10/10 + BEST SW in the industry + BEST support on the PLANET! LOVE IT! We can't thank you enough for your kind words and positive feedback. It goes a long way to motivate the team. Some of the innovation we have introduced in FieldEdge is only possible with web-based applications. That said, we are continuing to work on ESC. We will also aggressively help in the transition for existing customers to FieldEdge. Thanks again for your continued business!!!

 

Stephanie from AAction Air
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Overall, I think it is awesome. Has a few quirks however and tends to shut down on me.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I can manage payroll, inventory, customers, agreements, reports, everything from one place efficiently.

Cons

Shuts down on me when I work too quickly. Deleting a technician from a dispatch and saving too fast results in the program quitting. (It doesn't like quick key strokes.)

Review Source: Capterra

  Response: FieldEdge, dESCO | FieldEdge

Date: August 2017

August 2017

 

Hello Stephanie,

"Awesome" sounds great! Thanks so much for your positive feedback. That said, it appears that you are a "fast mover" and have had some strange product behavior. Please reply via email as I am interested in seeing how we can improve your experience.

 

Emily from Fowler Heating & Cooling
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Field Edge is an essential tool for any service company!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of access to information for field techs and office staff! Being able to have all of our customer's history at the touch of a button!

Cons

There could be better options on the mobile software for better information access 24/7. I would love to see a more accessible management app.

Review Source: Capterra

  Response: FieldEdge, dESCO | FieldEdge

Date: August 2017

August 2017

 

Hi Emily! Thanks so much for taking the time to give us a "shout out"! 10/10 Rocks!! That said, we always want to improve so please reach out to the email provided as I would love to capture your product feedback in person! Thanks again!!

 

Laurie from D. McKeon Heating & Air
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Best dispatching software I have used in 30 years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has more functions than our previous software especially the latest mobile applications for out in the field, etc. Mostly I have gotten more training than I ever have with past software companies on how to work with the software on daily dispatching/customer maintenance routines and the accounting functions. Feel less anxious in going forward into a new program because I feel they truly "have my back" on the journey of learning & mastering their program.
If I have made a mistake that I cannot figure out how to solve they ease my fears and show me how to fix it quickly.

Pros

The customer support is absolutely the best! I am super impressed with how fast they contact you if an e-mail is sent requesting help, and they are very patient with explaining answers to my questions. Also the initial online training system is very impressive. They want to make sure new user are comfortable with how the software works. Never had a software program with such great support before.

Review Source: Capterra

  Response: FieldEdge, dESCO | FieldEdge

Date: August 2017

August 2017

 

Hello Laurie! What a fantastic affirmation of the team's hard work. Thank you so much for taking the time to submit your highly positive feedback! Especially considering that you are new to the family! Your kind words make our day! Remember, we are always here to help!!

 

Jaime from Advanced Air Specialist
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Adrian exceeded my expectations with his customer service and willingness to help me with my updates

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The customer service that ESC tech support showed me way exceeded my expectations. Adrian specifically, was such a great help. He came in after hours and even gave me his personal cell number in case I had questions while I updated each workstation individually. I am not a computer savvy person and he made it easy to understand and even fun while we were getting everything updated. I work for a heat and air company in Oklahoma and I would recommend Adrien or any of the staff at ESC to any company. Keep up the great work!!!!!!

Cons

The only con to the program was in the old version that we had as far as running reports. This is why we did the updates.

Review Source: Capterra
 

Lilnda from Patton Air Conditioning Company

June 2017

June 2017

Love the support team, always so happy and very patient and makes you feel totally good !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

All our Clients info is so easy to access and love how easy it is to use. Its dispatch board is supper easy and the invoicing is great. Also like how you can add different locations under one customer, lets say they have their main home and rental property, you can have it all in one place.. The equipment history and all you have done for a customer is easy to see.

Cons

Only one thing I have found is if you happen to choose the wrong location under a customer and lets say you have a invoice going to another location, you cant correct it, other than that I love this system.

Review Source: Capterra

  Response: FieldEdge, dESCO | FieldEdge

Date: June 2017

June 2017

 

Hi Linda! Your kind words make US feel totally good! We'll keep on aiming to make you proud. Thanks again!

 

Mary Jo from Air72, Inc.

June 2017

June 2017

I love that online "chat" is available for those quick answers I always need. Always helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

All in one encompassing accounting, dispatching, part ordering and receiving, invoicing and the best customer service on the planet! I appreciate how the company is always updating the software based on customer feedback.

Cons

There is always potential for growth, given that, I would like to be able to import our own images for the parts list for use by our office personnel.

Review Source: Capterra
 

Micki from Boutwell's Air Masters, Inc.

May 2017

May 2017

Easy to use, great customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and easy to train new employees on. Love customer care agent , he makes having tech issues a non issue. Fast and very nice !!!

Review Source: Capterra

  Response: FieldEdge, dESCO | FieldEdge

Date: June 2017

June 2017

 

This is why we do what we do! Your kind words humble us. Woot!

Thanks Micki, we love you too!

 

Alicia from Roadrunner Lock & Safe

May 2017

May 2017

My experience is always great when I get to speak to Vishal Bakhari

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Our rep, makes the issues I have a little easier to deal with. i like that the information imports into QuickBooks nicely.

Cons

I have a few issues with the software functionality and accuracy of it. Duplication of invoices and items on quotes,

Review Source: Capterra

  Response: FieldEdge, dESCO | FieldEdge

Date: June 2017

June 2017

 

Hi Alicia! I'll be sure to let Vishal know you think so highly of him! Thanks for your incredibly thoughtful words. It means the world to us (and Vishal).