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FieldEdge software

167 reviews(4.5/5)
167 reviews(4.5/5)

FieldEdge by dESCO is a cloud-based Field Service Management solution for home service contractors in fields including HVAC, plumbing, electrical and more. The solution allows companies to manage business operations remotely.

The dispatch board provides users with suggestions regarding assignee for work order based on the technician’s skill set and expected location at the time of the job. In addition, FieldEdge helps streamline and automate the billing and scheduling of service. It offers integration with Quickbooks.

FieldEdge also comes with a native app for technicians that allows techs to access their items, tasks, services, and materials on-the-go. The app also features a customizable price book that helps techs present different pricing options to customers which enable businesses to manage revenue generated. The system is also iPad compatible.

Support is offered via email, phone and through a blog for basic queries.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , Windows 8 , Windows 10

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167 Reviews of FieldEdge

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  • Loreto from CJI

    Specialty: Construction

    Number of employees: 11-50 employees

    August 2018

    Very powerful software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    FieldEdge has a lot of features like scheduling is very effective. We can linked it to Quickbooks. I also enjoyed their customer support.

    Cons

    I have nothing to say against FieldEdge because it actually provides the service its suppoed to give.....

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Michelle from Leak Not, Inc. dba Westark Plumbing & Expert Drain Cleaning Services

    Specialty: Plumbing

    Number of employees: 11-50 employees

    August 2018

    WOW! Who would have thought?!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I LOVE the support and quick response to our concerns and issues. The attitude of- We will make it happen! - is a BIG A++++++++++++. Keep up the great work and thank you for helping my business run smoother!!!

    Pros

    Love the fact that our team can focus on using our skills instead of PAPER TO DOCUMENT every little move!!! We looked into DESCO over 10 years ago and I am kicking myself for not making the decision to purchase back then. Moving forward, we are stoked about the product and what it is going to do for us as a team. It is slick!!!!!

    Cons

    I can't really say this is a con but it has been a struggle. The clock in clock out feature doesn't work like I thought it would. END USER ERROR!!!! I just can't get the crew to remember to clock in and out. So false times are an issue. Again, END USER ERROR. The cloud is amazing, I don't know how it works. Feeling spoiled so when there is a lag I tend to loose my POOP. (Rep talk for being impatient). Haven't seen it much, so that is a good thing.

    This review was submitted organically. No incentive was offered
    Review Source

  • Jose from All Florida Mechanical Services, Inc

    Specialty: HVAC

    Number of employees: 11-50 employees

    July 2018

    Maximum Day to Day Efficiency!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software is extremely easy to use yet so detailed and organized. As long as all pertinent data is in the system workflows become more streamlined for mobile and office users. Any time we have questions or concerns we get excellent feedback from our Customer Success Manager or the help chat located in the software. They also have an ideas portal that allows you to post an idea that you think may benefit your company where other companies can vote if its something they see as beneficial to them as well.

    Cons

    We are a strictly commercial HVAC company so sometimes we need specific features tailored to our business model. For example, some of our customers have 10+ units that we need to service but we don't have the ability to apply repair forms to all units. The system basically only allows us to have 1 repair form where we need 10+ repair forms to satisfy all units being serviced. There are other minor adjustments that we see as a con but thats to do our company being strictly commercial and needing them to be tailored to our specific model.

    This review was submitted organically. No incentive was offered
    Review Source

  • Brandon from One Seventy Services LLC

    Specialty: HVAC

    Number of employees: 2-10 employees

    June 2018

    Not good for commercial work.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Never get FE unless your residential only and a control freak who can set up everything 100% before using.

    Pros

    Residential service application, once you learn it it works great for residential service calls. Personalization of items is nice.

    Cons

    Everything is difficult to change. Work orders are not expandable, collecting equipment information makes NO sense, quotes are impossible unless you have a work order assigned to the customer, system is difficult and makes no logical sense, training is not enough, lost the owners info and constantly contact the technicians even after a month of trying to get corrected, initial set up person went on vacation the week we went live and didn't assign another person, link between quickbooks and fieldedge seems delicate and iffy because every time you shut down the computer a technician must fix sync process, FE prefers chat to fix your problems and that's a joke, and many many more, we are dropping them in month 2.

    This review was submitted organically. No incentive was offered
    Review Source

  • Dave from B.L. Anderson Co., Inc.

    June 2018

    Great experience! They made everything very easy for us.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the ease of use, visibility of the dispatch board, decent flexibility, great reports ...and incredible customer service!

    Cons

    There is not very much that I do not like about this software. Speed can be a little slow sometimes?

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Jeff from AC Works 365

    Specialty: HVAC

    Number of employees: 2-10 employees

    June 2018

    HVAC company using Fieldedge

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The best part of Fieldedge is the customer support. Everyone is always helpful and friendly!

    Pros

    I really like the scheduling features, and how it works seamlessly with Quickbooks online. We have used other systems that did not work like this.

    Cons

    I wish it had a feature that would send a notification to the customer when the Tech was headed their way.

    This review was submitted organically. No incentive was offered
    Review Source

  • Emily from Hagerstown Heating and Cooling

    June 2018

    Not too bad

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's pretty simple to use. It's nice having everything you need wrapped up in one software. It's also nice if someone is out sick they can still log in from home since it's web based.

    Cons

    Sometimes it can run a little slow, which can be frustrating at times. Also some updates seem to hurt more than help. Especially when it removes things.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • William from ALL SERVICE HEATING AND AIR CONDITIONING

    Specialty: HVAC

    Number of employees: 11-50 employees

    May 2018

    FieldEdge has helped us with dispatching and keeping up with customer data. The transition and support have been not as good as I expected.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, I'm happy we choose this program. Many of our problems are because we are learning as we go and because we live in a rural area with spotty cell phone service. The customer service has been good, but not great. Sometimes they take a while to respond. This is the first program that we have had like this, so it's difficult to compare it to anything.

    Pros

    The program has a lot of good features that took us from doing everything on paper to tablets. The dispatching to the tablets and the availability of customer information is great to have.

    Cons

    Data transfer was a little rough. We have a lot of areas that are out of cell phone service. The program is extremely limited and slow when either in the offline mode or a bad signal. When we have a full signal, the program works rather well. It takes a lot of work to get all of the information loaded into the program. Training was fast and furious.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Amy from Lake Orion Plumbing, Heating & Cooling

    Specialty: HVAC

    Number of employees: 11-50 employees

    May 2018

    Very happy with FieldEdge

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The more information you feed into FieldEdge the more you will get out of it. We are constantly learning what we can add, what we can track and how to help our company run a little smoother.

    Pros

    - Great Customer Service
    - FieldEdge is constantly adding new features
    - No more data entry for the office
    - Techs can see customer history and equipment info.
    - accountability of staff

    Cons

    GPS and credit card processing is still separate. And time it takes to schedule customers is taking us a little longer.

    This review was submitted organically. No incentive was offered
    Review Source

  • Ron from Ranger Air Conditioning

    Specialty: HVAC

    Number of employees: 11-50 employees

    May 2018

    Great Product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Support of the product is better then any other program we have used in the past

    Pros

    The program runs in real time and its easy for the techs to use and to also teach new techs.

    Cons

    Sometimes when updates happen they remove or hide some of our features.

    This review was submitted organically. No incentive was offered
    Review Source

  • Weslee from KCL Plumbing

    Specialty: Plumbing

    Number of employees: 11-50 employees

    April 2018

    Very easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer service is responsive and always ready to help

    Pros

    It puts all of our office functions into one platform. Dispatching, billing, taking payments in the office and in the field, quotes. It does it all

    Cons

    Set up took a while to perfect. Between menu pricing and the existing customer list, getting it all into the system correctly took time.

    This review was submitted organically. No incentive was offered
    Review Source

  • Tammy from Chuck Farrell's A/C

    Specialty: HVAC

    Number of employees: 2-10 employees

    April 2018

    Very expensive lesson!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Too many unproductive parts and not enough help with work. Too many bells & whistles.

    Pros

    Customer service was great getting started. They worked and answered questions they knew the answer to.

    Cons

    Not user friendly for techs in the field. Work orders started could not be changed. We ran into many issues that customer service and training had problems with. We wanted a program to make work easier this added more steps and more complicated. Gave us nice credit BEFORE PAYMENT...Then kept a substantial amount of my money we paid when we canceled before the 30 days was up. Not as much knowledge about Quickbooks syncing as we were lead to believe by the first salesman.

    This review was submitted organically. No incentive was offered
    Review Source

  • Reylynne from LM Construction & Mechanical

    Specialty: Property Maintenance

    Number of employees: 2-10 employees

    April 2018

    Easy of transition of software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ease of transition was very nice. All teams involved were very helpful. I would recommend this software anytime.

    Pros

    The entire process was made easy to start using the product, for current employee's, in all departments

    Cons

    No users manual for future employee's, ,must use the training videos, which they talk too fast and jumps around to much.

    This review was submitted organically. No incentive was offered
    Review Source

  • Heather from Golden Rule Air Conditioning & Heating

    April 2018

    FieldEdge has been absolutely wonderful. The process from start to finish was made very easy!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love having everything in one place. I don't have to use several different programs to get the information. Also, having the profitability of each work order is amazing and easily monitored.

    Cons

    The only thing that I would like to see some improvement on is the job section. We have a lot of construction jobs and there are some items that could be added and modified that would make this section much more efficient.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Tori from Doria"s Mechanical Services LLC

    Number of employees: 2-10 employees

    April 2018

    Good experience learning the FieldEdge software. We use it every day.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This soft ware allowed us to have everything in one program that we needed to run our business. From having client files, to dispatch with GPS, to linking to our quickbooks. Saving us time without having multiple programs.

    Pros

    I like having everything in one program. From Client files, to GPS, to linking with our Quickbooks. This software program was very easy to learn. I am not the best on computers and learned and mastered this program in a very short period of time.

    Cons

    At times this program can be slow. Which makes things a little difficult when you have customers on the phone or multiple phone lines.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Erika from Tomtek HVAC Inc.

    Specialty: HVAC

    Number of employees: 2-10 employees

    April 2018

    Positive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the ease of invoicing, and having my customers more organized and being able to see the previous work we have done.

    Cons

    The financial side of things, discounts, adding percentage, wishing it would all be in one, instead of going back and forth between Fieldedge and Quickbooks

    This review was submitted organically. No incentive was offered
    Review Source

  • Eli from Nonstop Locksmith Inc

    April 2018

    Very slow, a lot of issues! I don't believe to any of those 5 stars reviews.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great idea, cloud base - don't need to worry about the server.
    Nice customer service (when they answer)

    Cons

    The list is too long.
    1. Too slow to be able to work with it, you cannot answer the phone and input the information in the system
    2. This is not accounting software so you will need the most expansive package with QuickBooks to make it to work.
    3. You cannot place any order from vendor for parts
    4. A lot of bugs in the system that will cause you spend hours of office staff to figure out that you miss a lot of money and tech support will call you in couple of days.

    And there is more and more
    They might get much better and better with time (at least 3 years from now)

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • John from All american heating

    April 2018

    Dont do it! The software is so slow and not very good. Lots of complaints from owners and employees.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The salesman. The rest is not worthy of installation in the HVAC industry. So slow.

    Cons

    To much to list! Slow, difficult to use, no response when we needed help. Biggest complaint from techs, they could never gain access and when they did it would delete all there notes causing delays with paperwork being done over several times, most of the time they could not complete paperwork at all so it would clog up the office the next morning with techs doing paperwork in the office!! The complete opposite of what we were trying to accomplish. I felt like we stepped back 8 years in time when we installed this crap program. Cost alot of money and time huge loss to our company financially. We wound up going back to our original software field service manager faster, cheaper and much better support by far!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    April 2018

    Very good tool for support management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I highly recommend the program, especially for the support that is very good

    Pros

    It was less than 6 months knowing this tool, but the intuitive features, not having to make calls to receive attention, is very practical.

    Cons

    There are not many negative things to say about the software, however the learning curve with many options is a bit pronounced.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Jen from DPHA

    April 2018

    I was hoping for better

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love the fact that it is web based. It has helped make us more time effective with our scheduling.

    Pros

    I like that it is web based. I can be away from the office and be able to login and help with scheduling and billing.

    Cons

    We switched from ESC to Field Edge and I was hoping they would have been more similar. Every aspect of this program takes about 5 extra steps to get something done. We provide maintenance agreements for our customers and this was the big draw for this software as it was supposed to help make this easy, well guess what, you can only ever have one SA per customer. We have two different SA we offer and can't use them both in this system as it only allows the one. It is a very frustrating program in general.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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