FieldEdge Software

The best part of Fieldedge is the customer support. Everyone is always helpful and friendly!

Pros

I really like the scheduling features, and how it works seamlessly with Quickbooks online. We have used other systems that did not work like this.

Cons

I wish it had a feature that would send a notification to the customer when the Tech was headed their way.

Overall, I'm happy we choose this program. Many of our problems are because we are learning as we go and because we live in a rural area with spotty cell phone service. The customer service has been good, but not great. Sometimes they take a while to respond. This is the first program that we have had like this, so it's difficult to compare it to anything.

Pros

The program has a lot of good features that took us from doing everything on paper to tablets. The dispatching to the tablets and the availability of customer information is great to have.

Cons

Data transfer was a little rough. We have a lot of areas that are out of cell phone service. The program is extremely limited and slow when either in the offline mode or a bad signal. When we have a full signal, the program works rather well. It takes a lot of work to get all of the information loaded into the program. Training was fast and furious.

The more information you feed into FieldEdge the more you will get out of it. We are constantly learning what we can add, what we can track and how to help our company run a little smoother.

Pros

- Great Customer Service
- FieldEdge is constantly adding new features
- No more data entry for the office
- Techs can see customer history and equipment info.
- accountability of staff

Cons

GPS and credit card processing is still separate. And time it takes to schedule customers is taking us a little longer.

Support of the product is better then any other program we have used in the past

Pros

The program runs in real time and its easy for the techs to use and to also teach new techs.

Cons

Sometimes when updates happen they remove or hide some of our features.

Customer service is responsive and always ready to help

Pros

It puts all of our office functions into one platform. Dispatching, billing, taking payments in the office and in the field, quotes. It does it all

Cons

Set up took a while to perfect. Between menu pricing and the existing customer list, getting it all into the system correctly took time.

Too many unproductive parts and not enough help with work. Too many bells & whistles.

Pros

Customer service was great getting started. They worked and answered questions they knew the answer to.

Cons

Not user friendly for techs in the field. Work orders started could not be changed. We ran into many issues that customer service and training had problems with. We wanted a program to make work easier this added more steps and more complicated. Gave us nice credit BEFORE PAYMENT...Then kept a substantial amount of my money we paid when we canceled before the 30 days was up. Not as much knowledge about Quickbooks syncing as we were lead to believe by the first salesman.

The ease of transition was very nice. All teams involved were very helpful. I would recommend this software anytime.

Pros

The entire process was made easy to start using the product, for current employee's, in all departments

Cons

No users manual for future employee's, ,must use the training videos, which they talk too fast and jumps around to much.

Pros

I like the ease of invoicing, and having my customers more organized and being able to see the previous work we have done.

Cons

The financial side of things, discounts, adding percentage, wishing it would all be in one, instead of going back and forth between Fieldedge and Quickbooks

Use someone else.

Pros

Phone support people are nice but can't solve any problem because the bugs just get ignored.

Cons

Their inability to fix known bugs for many years. Software does not easily integrate with merchant services. Android issues with mobile devices. Difficult to set up.

Been trying to get these guys to do a signature capture for invoices and creditcards for years. With each version we update to we always have issues. Either server doesnt want to communicate or information wont save. Last update zeroed out all of the prices/cost for our inventory, had to do a restore to try to fix everything.

Pros

Customer service is decent. It is a all in one system(POS, inventory, ect) ease of training for new employees.

Cons

Issues with server not communicating, cant removed customers from 10 years ago that arent even in business anymore, too many steps to run a credit card. Cant link multiple emails to send invoices to customers(accounting, general information), issues when trying to process credit cards(trys to charge to a customer instead) The earlier versions never had these issues and with each update they are trying to make it almost "too" complex.

Pros

I love how easy it is to train someone to use this software. It has so many options for specific details your company would need. The customer support is great in how they walk you through fixing issues. If the issue is not being resolved by troubleshooting with you they do jump in and take care of it.

Pros

The client presentation is excellent, it saves the technician time and it eliminates the duplication process.

Cons

There is no access to upcoming appointments and customer data if internet connection is compromised.

We moved two customer databases when switching to FieldEdge. We had many duplicates due to our trying to merge these to databases over the past few years-all prior to FieldEdge. Take the advice of FieldEdge and the time to clean up as much as you can prior to going live. It really made a huge difference for our company!

Pros

Everything! I looked at a lot of companies for a few months before choosing FieldEdge. Their product overall is excellent and constantly getting better with customer suggested updates all year long-yes! They listen to us little guys! Support is superior compared to any other company I have dealt with professionally! Price point-they cannot be beat for the product they offer. Period. The ability to customize so many features within the program truly shows that FieldEdge is dedicated to making a product that works for all types and sizes of companies-you won't find this elsewhere!

Cons

The only con I have is that we have not slowed down enough to fully explore all the extras that make FieldEdge so much more than just a dispatching program! Customer Recall Management, Tracking aging equipment for targeted marketing. These are all things that we cannot wait to begin! And the list goes on and on!

Sometimes I have connectivity problems, which is not a software problem. Offline can be used to avoid this problem if I know that is an issue.

Pros

The ability to do just about anything I need to in the field without calling the office. I can access the entire history of the customer.

Pros

Moving away for Google Calendar for scheduling to FieldEdge has definitely helped with keeping track of our technicians and the visibility in the office. We have been able to respond to issues quicker and able to respond to customers faster. They do seem to be making rapid updates to the system.

Cons

It is a little slow going from screen to screen. Also, the work flow (or lack of) provides for confusion and unnecessary clicks. Customer support is good and responsive but a written guide with best practices for how to use the system is sorely needed. This program is good for the service side of business but leaves a lot to be desired on the new construction side.

If work flow and functionality on the mobile app were more closely related to the desktop app it would be much simpler.

Pros

It is easy to add and edit customers. It's also easy to add work orders for dispatch, from the customer screen.

Cons

Workflow wasn't efficient. Isn't completely integrated with Quickbooks online, and only has 3rd party merchant services.

The product has been phenomenal asset to my growing company and as I change the product evolves as well to suit my needs. Support system is nothing like I have ever experienced before. One call in for information and the support team are prompt with an answer and during the first call. I am sticking with this company forever now. Thanks Fieldedge.

Pros

Ease of operation to confirm to my business. Support system is out of this world. I feel like they really get me.

Cons

No cons. i do not have any cons to say.

I have been a customer with their desktop version ESC for 10 years and was very happy with it, but now that I moved over to their cloud based system I absolutely love it!!! I can run my operations from any location because it is in the cloud and I can pull up my company from any browser. This is what I have been waiting for for years and the girls in the office love it. No more hosting it on our own servers and slow connection. FieldEdge knocked it out of the park!
Richard
Air One Air Conditioning & Heating
So. California

Pros

Pros: It is cloud based and readily available from any browser and location. Up sell is a snap for the technicians because you are able to input up-gradable items and recommended items too take the pressure of selling off the tech and puts it in their viewable iPad for the customer to see. Up-selling to the next level is here.

Cons

Software transfer and customer history takes some time and when transferring be sure to save your old software or paperwork for exact details to look up later.
Remember that you are going to a new platform but its well worth it.

I've worked with Desco software for several years both ESC and now Field Edge they are both great soft ware packages. The field Edge seem very easy to use and has features that will help you run your business and make more profit. Great program

Pros

Ease of use, very user friendly. And the tech support is second to none. Best I've ever had in 23 years in business. dispatching the closest tech to a job is a great way to save money. Want to change your pricing ease get this program

Cons

Cant think of any con. Maybe it's color is green and I love blue, no I think they made it Green because it help you make more money.

We give them 10+ and would definitely recommend Field edge.

Thank you! You are AMAZING!

Pros

The customer support staff has provided the best training that we could ask for. With the training that we have received we been able to utilize the software very easily and comfortably. His knowledge, patience and guidance has helped us benefit from Fieldedge in so many levels. He's never overwhelming, i love that he follows up to ensure we are happy with the software and if we have any questions. His passion for what he loves doing definitely has shine since day one!!!

Cons

I have not had any issues to report at this moment. The System updates are constant but a necessary to improve the software.