FieldEdge vs GorillaDesk

RATING:

4.23

(290)

FieldEdge has 290 reviews and a rating of 4.23 / 5 stars vs GorillaDesk which has 256 reviews and a rating of 4.83 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.23 / 5 (290)
4.83 / 5 (256)
Ease-of-Use
4 / 5
5 / 5
Value for Money
4 / 5
5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
October 20, 2022
February 1, 2023
Pros/Cons
  • Pros

  • The software is very user friendly and integrates with Quickbooks very well.
  • The program is very user friendly as is the onboarding process. Easy navigation within both the mobile version for our field technicians and also within the office user license on the admin side.
  • Cons

  • We continue to have technical problems and are unable to login. This is causing major problems for our dispatchers.
  • Not mobile friendly for the office side, terrible tech support, unable to import data from Housecall Pro, price is higher than other systems and doesn't offer anything special.
  • Pros

  • Ease of use, simplicity, yet full of data. It is one of the easiest things to learn to use, train others to use, and very client-friendly.
  • I like how easy it is to use and the price. There are other software options that are much more expensive and clunky.
  • Cons

  • The lack of sales tracking and sales commission tracking is the only downfall.
  • The only thing I have had trouble with is when a job is marked complete, you are unable to go back and add to the invoicing. We have accidently pushed the complete button and been unable to undo this.
Pricing Range
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28 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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