FieldInsight Software

FieldInsight Software

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About FieldInsight

FieldInsight is a cloud-based job scheduling solution designed for small and midsize electricians, plumbers and HVAC trade service professionals. It features job scheduling and management, mapping and navigation and customer management and communication within a suite. FieldInsight enables technicians to see exact locations and driving distances of their day-to-day jobs on a single map. When scheduling a new job, the address is verified and pinpointed on Google Maps once entered into the system. The mapping feature can also work as a navigational tool in the field when supported by a smartphone. Mobile phone access also allows technicians to communicate with customers by using one-touch SMS messages to notify customers of updated ETA or other changes. FieldIns...
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FieldInsight User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

Showing 9 reviews

Derrick

Verified reviewer

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 12 months

Review Source: GetApp

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2017

The staff is very helpful and knowledgeable

Pros

easy layout and customizeable, friendly staff and they don't leave you hanging when asked a question the price doesn't break the bank and they are growing with technology they are constantly make improvement to their products.

Cons

They are in another country so the time frame is off but that is not a deal breaker because they have a chat bubble

Rod

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2021

I know it is the best priced and most configurable software of its type in the market.

Excellent Australian made and supported software! Support Australia and get yourself an excellent asset management software.

Pros

Is overall features but also its configurability

Cons

Not enough people benefitting from its use!

Reasons for switching to FieldInsight

Better product, more features, well priced and very configurable

Response from FieldInsight

Thank you Rod, we pride ourselves on being a flexible solution for complex field service and asset management/maintenance workflows (across various industries). Every business is unique so we ensure our customers have the time and attention to fully adopt FieldInsight in to the business quickly and efficiently.

Replied May 2022

Zsusie

Company size: 2-10 employees

Industry: Machinery

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

October 2021

The flexibility without the expense

Overall fieldinsight have always offered the ultimate flexibility and what I love with them is that they can develop and customise the system, I trialled many other systems, they were either limited in what i could change or way too expensive or too complicated.

Pros

The flexibility of the program - when we hit a roadblock fieldinsight team are great at offering a work around or adding as a new implement, offering customisation on a great monthly plan Customer service is awesome asset management

Cons

Only minor things, such as the consistency of where buttons are located or job search function for ongoing jobs/adding a job number to timesheets on mobile versions. Scheduler view is pretty easy and more versatile. Would love if the inventory system could be a bit more sophisticated with incoming and outgoing.

Reasons for choosing FieldInsight

overall usability, cost and customisation on forms, jobs, project handling, as well as the potential for using this system for our parts department.

Reasons for switching to FieldInsight

Tradefy was too limited. Arflow was too complicated

Brad

Company size: 2-10 employees

Industry: Medical Devices

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2021

My Customers LOVE FieldInsight

We were trying to get a handle of our maintenance contracts and deliver a professional service to our clients. FieldInsight has helped us do exactly that. Our customers LOVE FieldInsight. Our contracts are running smoothly and we are on top of everything.

Pros

Asset Management and Preventive Maintenance. FieldInsight makes it so easy to manage our contracts and assets. We know exactly where we are at and what is left to be done

Cons

The set up time and effort seemed immense but the staff were always there for us. Now that we are set up I can see exactly why we needed to be set up correctly and why it took the extra time.

Reasons for choosing FieldInsight

Ease of use, FieldInsight did much more that the other products, but somehow it is easier to use. Professional staff they really took the time to get to know us and have always been there for us.

Response from FieldInsight

Thanks Brad, it was great working with you and the team. We are glad our Asset & Preventive Maintenance scheduling and reporting helps keep the team organised and that your customers can get all the data/reports they need.

Replied June 2022

Nikita

Company size: 11-50 employees

Industry: Facilities Services

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
3

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

November 2021

Field Insight from Scratch

Pros

The ability to customize everything to our industry.

Cons

Working with so many aspects of a business and trying to implement the system was slightly complicated because everything could be so customised. The Xero integration not having two-way payment integrations was also a bit of a downer.

Reasons for choosing FieldInsight

The service provided by [SENSITIVE CONTENT] our initial contact with FI was outstanding. Her follow-up service has also being super prompt and she's always happy to try and help us improve our workflows and processes.

Response from FieldInsight

Hi Nikita, thank you for your feedback on our customer support, our team loved working with your team. Our flexibility and customisations are a blessing as it allows us to cater to many workflows/industries; we have now implemented more structure to our implementation approach to ensure complexity is managed better. And I am happy to report we now have a 2-way payment integration to Xero - we try and meet as many needs as possible and happy to take on new requests or customisations that fit our feature roadmap.

Replied May 2022

Ryan

Company size: 2-10 employees

Industry: Mechanical or Industrial Engineering

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

October 2021

Top quality of customer service, and great features

I am enjoying the features that make my job easier and much more organised but need to know much more about all the features

Pros

Out standing Customer care any training, they are absolutely helpful to set you up , train you and your team to get you up and running.

Cons

There is 1 major negativity that is mobile app, they don’t have an actual app, it is an kind of app over browser with small text , and the other minor weekness is the theme of the desktop and the app is purple and cannot be changed.

Reasons for choosing FieldInsight

Training , startup set up and customised features

Reasons for switching to FieldInsight

They didn’t have a solid start up and training program to offer and a care less customer support

Response from FieldInsight

Thanks for the feedback on the mobileapp and styling/themes. We will take this through the to Product team for review. We add new features weekly as we know problems dont stand still and there is always opportunity to save more time and optimise workflows further across end to end asset management. We look forward to working with your team.

Replied May 2022

Robert

Company size: 11-50 employees

Industry: Construction

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2022

FieldInsight is by far one of the best programs on the market

The after sales care is amazing & almost everything is customizable to our business. If something hasn't been developed, they are willing to develop it if you need it.

Pros

The ease of job scheduling, job tracking & the ability to link multiple accounting program accounts is an essential part of why we chose FieldInsight over the other programs on the market. They offer full comprehensive training & have a great chat service for troubleshooting.

Cons

The product inventory tracking is very basic & could be improved.

Reasons for choosing FieldInsight

The customizability of the program & the ability to run dual accounting program accounts.

Response from FieldInsight

Hi Robert, thank you for your feedback. First of all, we love working with motivated businesses looking for systemisation and automation for their Operational workflows - it makes our job easy! We are working on our inventory module and constantly looking to save more hours and steps in busy workflows.

Replied May 2022

Talea

Company size: 2-10 employees

Industry: Mechanical or Industrial Engineering

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2021

Field Insight

We are saving so much time by using Field Insight. Previously our service reports would be handwritten by our technicians, then brought back to the office for me to then re-type out, and send out to customers. We are a small family run and owned business, and we have now gained our weekends back as we are not spending hours upon hours entering in jobs and invoice. Everything is now done on the spot when the job is completed. We are also getting paid quicker, which has improved our cash flow.

Pros

The features that are most impactful is that we are able to complete service reports and invoices at the time that the job is completed, rather than waiting and having to enter them when we get back to the office. This means that we are getting paid quicker, and not wasting precious time on administration work. The valuable technical support that we have received throughout the set up of the software has been incredible. It has integrated really well with our MYOB accounting software.

Cons

The initial set up process took quite a while before we were able to go live and start using the software. It took a little bit for us to get our head around the software, however once we did, and once it was integrated with our accounting software, everything has been a breeze.

derrick

Company size: 2-10 employees

Industry: Construction

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2019

great software

Pros

I have watched this company grow and I can say they are constantly improving their software daily and keeping us up to date on their next launch which I think is great they respond quickly and don't leave you hanging like some software do

Cons

cant find any likes just have to use the software they are all about the same but very different in layout