What are Fieldmagic users saying about the software?
Read what people like you have said about using Fieldmagic software through verified user reviews
User Review Highlights
4.64
14 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"East of use - very user friendly. Layout is logical and easy to navigate."
"Very methodical and easy to use, very straight forward."
"The best part about this software is its cloud based so I can use it from anywhere and see what is going on. It is very quick to update and see where jobs are up to at any point."
"It is sometimes hard to use when mobile coverage is poor. Its not a big problem as most places have Wi-Fi now anyway."
"I have been using Field Magic for about 8 months and still cant create reports that I need."
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Showing 1 - 14 of 14 reviews
Graham
Company size: 2-10 employees
Industry: Construction
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
January 2021
Exactly what we needed - cost effective, smart, adaptable, responsive, well suported.
Excellent. Data setup and import will require some help, but once we got started we found it easy and accurate. Actual use of the product is simple and reliable. Support is great, and communication and responsiveness is excellent.
Pros
As a small and developing business in a heavily regulated and procedural industry (vertical transportation - lifts) Fieldmagic offered the flexibility and adaptability to accommodate our needs, processes and datasets. It can store what we need, present it how we want, and match the processes we have and must use. It is cost effective, even at the top tier which we have elected to use. The mobile client is effective and simple. The team behind Fieldmagic are also rapidly evolving the product and will accept and act on needed bug fixes, desired changes and development suggestions faster than any software house I have ever dealt with. Day to day support is brilliant. Very happy with our interactions with the FM team and our "Customer Success Manager" in particular.
Cons
Like many browser/cloud based products it works well almost anywhere, but the portability imposes some limits. Printing and file handling is a little clumsy (although we are working to be close to paperless) and some functions in this area feel a little raw. Standard outputs/reports are a little basic. The ability to create intricate, automated, self-adapting output documents counters this but does require some effort. The program has a couple of areas where speed can occasionally be an issue, but in general the platform is very responsive.
Reasons for choosing Fieldmagic
Checklist feature and functions got our attention. Cost effectiveness was key. Also a degree of parochialism - FM is Australian based as are we and this has advantages in that support is easy, aware of local conditions and in time zone. FInally after talking to the team at FM it was clear they had a clear vision for the product, a good roadmap and weren't put off by dealing with a small client. In the end it was an easy decision.
Gordon
Company size: 11-50 employees
Industry: Environmental Services
Time used: More than 2 years
Review Source: Capterra
December 2019
Fieldmagic .....a winner in Field Service Technology
A great platform to carry out all the basics of the service industry with the ability to then tailor the more advanced features to help grow your company and make the bottom line more efficient.
Pros
Loads of features to enhance your business and customer service experience.
Cons
Need more time to get the most out of it.
Reasons for choosing Fieldmagic
More advanced and like the guys at Fieldmagic. They were willing to work with us and help develop our software whilst we grew the business.
Reasons for switching to Fieldmagic
Fieldaware were not flexible enough and forthcoming enough to cater for our needs.
Kent
Company size: 11-50 employees
Industry: Medical Devices
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2020
FM - Activtec
average
Pros
the control is good, it keeps good records and tracking
Cons
it initially said it links with MYOB, but it dosent?? - this is very very very expensive for us
Reasons for choosing Fieldmagic
because it had a customer portal, and because it links with MYOB - but IT DOSENT
Laura
Company size: 11-50 employees
Industry: Electrical/Electronic Manufacturing
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2022
Fieldmagic Review
The whole team are so helpful and ready to help whenever needed. They have never said anything isn’t possible with feature requests and are willing to work with you so you can get the best out of Fieldmagic for your business
Pros
Ease of tracking jobs, app is user friendly. The team at Fieldmagic are always ready to help
Cons
The scheduler on the PC doesn’t always reflect the field app which can at times not make a boys day flow as good as was thought
Fletcher
Company size: 51-200 employees
Industry: Medical Devices
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2020
Field Magic Review
My overall experience is definitely positive and I will continue to use Field Magic. It has allowed use to manage our jobs very clearly as well as having very solid job reports and asset tracking. Awesome system.
Pros
The best feature of this software in mind is its versatility, it can be used as a CRM and Job management system all in one. We are able to run and control all our jobs through this system while also being able to get valuable contact information to send our EDM's and marketing information.
Cons
Its hard to say but I think what I least enjoy about this software is its overall usability. Its getting better and I think will continue to get better but there are little areas that are still very impractical. A good example of this would be the "Reports" tab, trying to create reports is very difficult and can really only be done after you are experienced as a Field Magic user. I have been using Field Magic for about 8 months and still cant create reports that I need.
Reasons for switching to Fieldmagic
The ability to asset track and more clearly job track. The reporting was better in HubSpot then Field Magic
Winston
Company size: 11-50 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
March 2020
Awesome product that is easy to use
We have sorted our service admin side with this app as we can see what each job is at with a single click of a button.
Pros
It is very easy to use and train new people to use. It really has not given us any problems over the 3 years that we have used it. It is also really good for our customers as it has an awesome and simple asset tracking system. We also store all our customer data in FM.
Cons
It is sometimes hard to use when mobile coverage is poor. Its not a big problem as most places have Wi-Fi now anyway/.
Reasons for choosing Fieldmagic
FM was so much easier to use and the App is brilliant
James
Company size: 2-10 employees
Industry: Construction
Time used: Less than 6 months
Review Source: Capterra
December 2019
Great product
Very happy with Fieldmagic even with being only the first week of startup. Developers are very open to user suggestions and queries.
Pros
East of use - very user friendly. Layout is logical and easy to navigate. Developers are open to enhancements. Field app makes it easy for job information to be provided to on site workers and for them to report back with job completion sign offs, pics etc.
Cons
Not much. No Google maps link on desktop version, works fine on phone app.
Reasons for switching to Fieldmagic
Easier to use, better field app, better user interface.
Georgina
Company size: 11-50 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2020
Really good to use and can be used from anywhere
It has been really easy and efficient to use
Pros
The best part about this software is its cloud based so I can use it from anywhere and see what is going on. It is very quick to update and see where jobs are up to at any point.
Cons
It is sometimes very slow if the sites have a lot of assets linked to it.
Reasons for choosing Fieldmagic
So much easier to use
Michelle
Company size: 11-50 employees
Industry: Computer & Network Security
Time used: Less than 12 months
Review Source: Capterra
January 2020
Fieldmagic Review
We are saving alot of time due to reduced paperwork and all information for each of our customers is more centralised and accessible. Support from staff in Fieldmagic was excellent
Pros
We got a CRM system and a app for our engineers to manage schedule, jobs and workflow all in one package. System is built for your own company needs and they can make changes to adapt the system for what you require.
Cons
Due to the flexibility of the system there weren't documented procedures.
Reasons for choosing Fieldmagic
It gave us the CRM system and a field service management system all in one package.
Luke
Company size: 2-10 employees
Industry: Construction
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
June 2021
Fieldmagic - Works a Treat
Happy with this software
Pros
Schedule jobs and use checklists works great for www.ovenfixer.com.au
Cons
Glitchy at times, mostly good and no issues
Mel
Company size: 51-200 employees
Industry: Hospital & Health Care
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2020
Easy to use
good, simple
Pros
very methodical and easy to use, very straight forward
Cons
the speed, it seems to go slow when all us are using it at the same time
Jane
Company size: 11-50 employees
Industry: Security and Investigations
Time used: Less than 12 months
Review Source: Capterra
December 2019
Non Daily User's Feedback.....
Positive, [SENSITIVE CONTENT HIDDEN] gave us very good feedback on our video calls.
Pros
I have only been involved in setting up the Assets and Maintenance Details for all our customers so cannot review total package. I really like the fact that we now have standardised maintenance reports for all sites. I can see that the sales & financial reporting will benefit our company once we are using the software to its full extent.
Cons
Hard to navigate when not using daily. Lack of written instructions on basics.
Reasons for choosing Fieldmagic
Our Sales Manager had used in previous employment.
Lucy
Company size: 11-50 employees
Industry: Utilities
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
June 2021
Review
Our experience has been great , it has given us the ability to sell more features of our business to future clients . Also the Field Magic team are always happy to listen and access new ideas for the future road map
Pros
Love the ability to track clients assets. Scheduling the days tasks are very easy
Cons
As a user of the APP it would be good to go back into jobs and amend details , also to be able to manually enter time spent on jobs
Rob
Company size: 51-200 employees
Time used: Less than 6 months
Review Source: Capterra
January 2017
Review for Fieldmagic App
Westside Fire Services is one of Fieldmagic's first users and so far we have found it to be a an app that is extremely user friendly, full of relevant features and functionality and great value money. Getting our field based personnel to use the system was very easy because its easy to use. It has saved hundred of administrative hours in terms of back office work.
