All FieldPulse Reviews
1-25 of 84 Reviews
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Daryl
Verified reviewer
Construction, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
I have tried a few of them and FieldPulse prevails....
It has been fantastic. From day one of the inquiry to launch and still to this day every part of the platform is great.
PROSQuickbooks two-way sync, calendar view, estimation and invoicing are great. Work flow is easy to understand and very efficient.
CONSA few small features are missing but they are in the programming of the software, and I know they are on the list of future potential updates.
Reasons for switching to FieldPulse
Quickbooks Two Way Sync was the main reason
Cecilio
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Polk County Soft Wash
Listen other platforms customer service at best is less than mediocre. You don't get one person reaching out, you have several people reaching wit patience and understanding. They want to know the way that you do things and then they walk you through the way your process can work in the platform not ounce not twice. But as many times as you need. Your success is theirs. Truly.
PROSFieldPulse checks 90% of all the boxes in almost any industry you are working.
CONSMy work flow is different So it took an understanding of the software operations to make it work for me. And I'm being nit picky.
Reason for choosing FieldPulse
FieldPulse is not looking to just rack up the numbers of clients. They want your feedback and they want you to use their software to make your life easier. It is a marriage of flexibility and simplicity. On all fronts. Coaching is minimal and your full understanding makes their job easier in the long run.
Reasons for switching to FieldPulse
The value to income is always something a business needs to consider. Bar none FieldPulse is hitting that out of the Park.
Maher
Construction, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2020
Great value but misses the mark on some aspects
FieldPulse allows our electrical contracting business to operate smoothly, communicate effectively and schedule customers and employees.
PROSGreat financial value, easy to use, has the ability to maintain the team on the same page by using customer and job notes as well as pictures.
CONSApp can be very slow, does not work without internet connection, and can be glitchy. Address auto population sometimes works and other times doesn’t. Search fields for materials are not very intuitive. Pictures take a very long time to upload to app extended the time it takes for estimates. Phone notifications will display improperly when changing the status of jobs.
Reason for choosing FieldPulse
Financial Value.
Reasons for switching to FieldPulse
For the better ability to choose pricing options, better customer communication capabilities, and better value for price.
Jonathan
Security and Investigations, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
FieldPulse for Security Companies
There's a lack of innovative field management companies out there for security system installers, FieldPulse fit the bill perfectly. The website is straighforward, and app is easy and handy, and third party integrations are excellent.
CONSThey should continue to build out their third-party integrations.
Adam
Construction, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Great features at a great price
My intended purpose for Field Pulse is to be able to manage 90% of my business from the field. I take calls, create clients, create estimates, complete work, invoice, and take payment all from my phone or tablet from the field. I want to minimize how much time spent on data entry on my computer in the office. With Field Pulse, I will primarily only need to work on complex estimates, back-up of data, and accounting audits from my computer at home. That will cut my workload down significantly. With the new Pricebook feature I may not even need to use my workstation pc to work on complex estimates. Time will tell on that one.
PROSI love the amount of features you get for the price. I am coming from Jobber which I use as the gold standard for small to medium sized field service business software. Compared to Jobber I feel that Field Pulse offers a very comparable set of features at half the price of Jobber. While improvement and new features are always welcome, I feel that Field Pulse is on par or better that their competition.
CONSThe work flow is quite a bit different from what I would like. The best example is only having the ability to set one visit for each job. While the obvious workaround is to update the date each time a new date is needed or create multiple jobs under the project tabs, but, honestly, the easier solution is to have the ability to attach multiple visits to a single Job. That I believe is a more natural workflow for most users in my industry. In fact, Field Pulse, is the only field service management software that doesn't allow for this. All the big names like Jobber, Housecall Pro, Workiz, all use this workflow model with great success. I would also like the ability to view my client database alphabetically by last name. The current model is the alphabetize it by first name which is very backwards from any other CRM type solution on the market. I am not on a first name basis with many of my clients and when searching for them in my master list, I have to hunt for the last name.
Reason for choosing FieldPulse
Price and Features
Reasons for switching to FieldPulse
Primarily price. I needed to minimize my overhead while maintaining as many business-critical features as possible. With Field Pulse, I think I found the best option of price versus features.
Vendor Response
Hi Adam! Thank you so much for taking the time out of your day to leave us such incredible feedback! We are currently building out the ability to track multiple visits for a single job! I've also added the ability to filter customers by first name to our development wish list. We will follow up with you as soon as both of those become available! Thanks again!
Replied November 2021
Jason
Construction, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
FieldPulse - The all around software solution for contractors and service providers!!!
Overall, I think FieldPulse is one of the biggest contenders out there. Even up against Co-Construct and BuilderTrend which are priced way out of the hands of single person or small businesses to be able to incorporate and try and they don't even trial their software. FieldPulse has pretty much the features to be able to run a successful contracting or field service company.
PROSWhat I liked most about FieldPulse are the features that it has for the price of using the software. It is very reasonably priced for big companies all the way down to the single person business.
CONSWish they had estimating options as well as item/service database features, but after talking to a rep, it looks that they are continually working on it and puts my expectancy on these features at ease knowing that they are improving all the time.
Reason for choosing FieldPulse
FieldPulse had more features such as scheduling, website portal.
Reasons for switching to FieldPulse
Was too cumbersome to effectively use their software even as a suite as they all did not share the same data or had the same connectivity between the apps.
Vendor Response
Jason, thanks so much for the review. It's hard working entrepreneurs like you that keep us motivated to build a great contractor platform. We are always improving the platform, and your comment about item/service database is clutch. We will have some tremendous new features to announce in the coming months, so stay tuned. Please always let us know if we can help in anyway. Our customer success team all sits right next to me here in Dallas, Texas and we love hearing from you guys! --Gabriel Pinchev, CEO
Replied December 2019
Tommy
Verified reviewer
Construction, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Best CRM
We are an electrical service business and Fieldpulse has a been a huge deal in helping us manage our business activities on a daily basis. We are able to track all customers, projects, jobs, money. We are able to create estimates and invoice.
PROSFieldpulse is a robust CRM that has many useful functions and the team continues to add to it. I have used other CRM's including jobber and none are as good as Fieldpulse. The Fieldpulse team also has great support that listens to you and actually supports you. They also have a feature called engage that integrates VOIP into their software. I believe this is something I have not seen in any other CRM.
CONSIt can be quicker at loading pages. Would like to see estimate function be stronger such as integrating an estimate program or create one internally that would streamline for anybody to be able to use in the field and not just experienced users. Would like to see Fieldpulse integrate with many other apps like other softwares such as Zapier, Waveapps, Mailchimp.
Reason for choosing FieldPulse
Fieldpulse is more robust than jobber and easier to use for our electric service business. Additional is the support from the team.
Vendor Response
Tommy, thanks so much for your great review. At the end of the day, our goal is to help you make more money and win back time. We're so glad that we can help your electrical business every day. Cheers, Gabe Pinchev, CEO
Replied February 2020
Ryan
Construction, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed January 2020
Fieldpulse - Used Daily!
I believe that FieldPulse is quite wonderful compared to other products. It is really helpful. One space that I feel like could grow, too, is job tracking. The way that it works, isn't very conducive to our business.
PROSMy favorite part about Fieldpulse is the ability to see all my jobs on the go. It keeps me informed of where I need to be, as well as where my team is.
CONSI like the status options least. The five options include: lead, opportunity, current customer, lost, and other. What about past customers? Generally speaking, we use other for things like vendors or subcontractors, whereas when a current customer's job is over--where do they go?
Reason for choosing FieldPulse
The mobile ability, customer tracking, and price point were far superior to any other options.
Derek
Construction, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Great Product
Easy of use, company very willing to implement changes
CONSi havent seen anything that i didnt like
Rolland
Construction, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
New FieldPulse user commercial HVAC
Great easy to use and great customer service
PROSEasy to use and has all features I was looking for
CONSBudgeted hours for maintenance agreements or jobs does not automatically change when hours are used on a job
Reason for choosing FieldPulse
Cost , easy to use and customer support was superior
Brittany
Construction, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2018
Awesome app for a company!
We went virtually paperless for our timesheets, and job sheets. This also helped us track our employees and their hours much easier, as well as account for their time on each job.
PROSEase of use is definitely a big one. It took no time to figure out what you were doing, and set up everything in there that you needed. Features is pretty extensive. We have tried other apps (cheaper ones) and found that they didn't really work for our company. We didn't need the full construction app like BuilderTrend, and needed something a bit more than for service calls, and this was the perfect in the middle app! Quality is pretty good! Has its own couple glitches, but customer service takes care of them right away! Previously, we had a system of all paper and had a gap in our communication on the jobs and such. This app helped us go virtually paperless in our timesheets, and job sheets because now everything is accessible to our users on their phones. The amount of data that it takes is next to nothing, which was a concern of our employees.
CONSIt is a bit slow at times uploading and updating your lists, especially if you have a larger list.
Dustin
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Key to Organization!
FieldPulse has been a life saver for my company when it comes to orginazation. Instead of having job folders and a bunch of antiquated paperwork, it has allowed us to store all job info, pictures, customer contact info, scheduling, on the job hour tracking and a host of other things! Along with that, comes a very eager to help and knowledgeable support team to help with any issues with the app, big or small!
CONSI am not using this app to its full potential just yet so i honestly havent ran into anything that i dont like. I feel like i've barely scratched the surface on the capabilities at my fingertips but can genuinely say that i have nothing negative to say!
Joel
Design, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Just use FieldPulse!
Good bang for the buck, easy to set up, great customer service that is US based. very easy to customize to your small business
CONSwish we could upload more photos and larger photo sizes.
Vendor Response
Joel, hello fellow Texan and thanks for the great review! We're adding your feature requests to our backlog. We live for helping our small business friends with modern apps. Cheers! --Gabriel Pinchev, CEO
Replied December 2019
Dave
Electrical/Electronic Manufacturing, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed December 2020
Review
Easy setup and very user friendly. Product support and training were top notch
CONSSystem does not integrate very well with quickbooks and when exported out, info is scattered everywhere in quickbooks. Software is not working well for us as we have single customers with alot of individual site and units to keep up with. There is nowhere to store unit info, and no easy way to open work orders to a unit instead of a customer location. It would also be nice to be able to generate purchase orders to a work order to track parts
Reasons for switching to FieldPulse
Pricing
Amber
Electrical/Electronic Manufacturing, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Exactly What Our Small Business Needed!
The customer service is amazing and the price is way better than any other companies I have met with.
CONSSo far there is nothing I do not like! Anytime I need help, [sensitive content hidden] responds almost immediately!
Reason for choosing FieldPulse
Customer service and pricing being affordable
Matthew
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Great product from a great company!
By far, the best thing about FieldPulse is their customer service. It feels like they are more business partners sometimes, going above and beyond to tweak and improve their product to make my business run smoother and more efficiently.
CONSOnly thing I wish I could do is create custom customer statuses (categories). ex, 2017 customers, 2018 customers, ect. They kind of did this by creating customer tags, but it's not the same.
Travis
Construction, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Field pulse
My overall experience is Great so far.
PROSI like everything about field pulse and how easy it is to understand and use it.
CONSThe not being able to approve estimates when i send them to customer.
Reasons for switching to FieldPulse
More opportunities
Stacey
Non-Profit Organization Management, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
FP Review from SSP
Autumn Flanders has been fantastic. So easy to work with and listens to our needs.
PROSThe software offers customer friendly features such as reminders about upcoming appointments.
CONSIt would be nice to have an actual reference manual vs. having to do a search.
Vendor Response
Hi Stacey! Thank you so much for taking the time to leave us a review. Our priority is customer service and I couldn't be happier knowing Autumn has hit the mark!
Replied October 2021
Caleb
Construction, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2021
Review so far
Used it since January and we are looking more into the features/integrations to see what will make this software more effective for what we need.
PROSService is great, appears that they are able and willing to explore options/ideas to improve software.
CONSSeems a little clunky and time consuming on some aspects. Would love a easier way to navigate and organize to improve efficiency
Vendor Response
Hi Caleb! Thank you so much for your review. We are always looking for feedback from current customers and would love to hear anymore thoughts you might have on enhancements!
Replied October 2021
Brian
Construction, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2020
Easy to use and affordable
It does what I need.
PROSI needed a system I could operate from the field on mobile devices just as if I was in the office. This solved the problem. Is it perfect, no, but for the price it is great.
CONSIt is not easy to add multiple properties under one main contact.
Reasons for switching to FieldPulse
Usability
Meghan
Consumer Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
House cleaning company
My business has already received multiple compliments on the customer service we provide through it. The communication is much easier to do and our quotes look so professional coming from field pulse. Also, our scheduling has improved because it alerts if we have a double booking.
PROSMy favorite thing so far has been the customer service. They can answer every question. The ease of use is amazing considering how high quality and use it is.
CONSSo far, I have absolutely no complaints.
Martin
Construction, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2020
Still working out the kinks
The mobile app is intuitive and makes doing business and getting paid on-site easy.
CONSThe system is not a customizable as I would prefer and there seems to be a steady stream of bugs which don't hamper function but are a bit of an annoyance.
matthew
Verified reviewer
Consumer Electronics, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Great Software, Amazing Support
The on boarding process has been easy due to the videos that guide you through each module. Any time we have questions, the web chat gives us helpful information quickly. We have never adopted and so thoroughly understood a complex software so soon after beginning to use it.
PROSCombination of lights CRM and powerful project management which is very hard to find.
CONSThe CRM functionality isn’t as advanced as pure CRM systems, but it still has 90% of what we want.
Vendor Response
Thanks, Matthew! We really appreciate the review and the opportunity to work with you. We're so glad that the onboarding process was smooth!
Replied February 2019
Kathryn
Construction, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2020
Rock Crest Review
It is helpful but missing some key features that are needed to use it in the field.
PROSThe live tracking of when the crew checks into a service and when it is complete.
CONSWhen you don't have service, you can't use it. The offline mode isn't very useful and tablet apps don't have offline mode.
Reason for choosing FieldPulse
The price was okay and seemed to have enough useful features that would benefit the company.
Karl
Machinery, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
FUNCTIONALITY
3
Reviewed July 2021
Fieldpulse NZ
Overall experience is that it is not quite there yet it has potential but has far too many issues
PROSFieldpulse has some great features and has potential to be better
CONSIt has so many issues/bugs and constantly freezes etc It is good in theory but has been a bit of a let down and wasted a lot of time trying to get issues resolved